LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

A Publication of Lutheran Social Services Spring 2012

We love our donors and volunteers!

LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

Page 1

1. An LSS volunteer visits the Nashua, N.H., home of a refugee family from Burma.

2. Women from St. John’s Lutheran Church, Sudbury, Mass., created quilts for refugees and teenage moms.

3. A couple at Lutheran Home of Southbury enjoys the renovated air-conditioned comfort of the “Cathedral” dining room, courtesy of generous donors.

4. A member of Holy Trinity Lutheran Church, North Easton, Mass., rocks and reads during a “Rockathon” to benefit the youth programs of LSS.

5. High school students from Concord, N.H., help a refugee teen learn to ice skate.

6. A Vermont couple donated their beloved “Rosie” to Good News Garage.

7. Volunteers, donors and friends gather with the moms and kids of the Ruth House in Brockton, Mass.

InsIde 2011 Annual Report to Donors and Partners

www.LSSNE.org

www.facebook.com/LSSNE

www.twitter.com/LSSNE

You have done good! You have shared what you have!

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2

3

4

5

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LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

2011 Annual Report to Donors and Partners

for your generous sharing in service to more than 20,000 people in New England during 2011. You demonstrated your faith in Lutheran Social Services by supporting us more generously than ever before.

In January 2012, LSS moved our main office to Worcester. By living where we serve, LSS is better positioned to walk hand in hand with the donors who have invested in our work; work side by side with volunteers who live out our common mission in the community every day; and accompany the people entrusted to our care on their journey to well- being. We are united with these partners by our core beliefs that every person deserves these fundamental signs of well-being in their lives:

We thank you, our donors, volunteers, church partners, friends and employees,

LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

We believe . . . that all persons deserve to emerge from social isolation.

“To remain at home for as long as I possibly can and still be a member of my community,” is the heartfelt desire of all older and disabled adults. Institutional care is physically, mentally and financially

debilitating for many. In 2011 LSS provided in-home care in New Hampshire and Connecticut for 500 persons,

enabling them to retain a measure of independence, comfort and dignity, while receiving the care they require.

We believe . . . that all persons deserve to live in safety.

In the past four years, LSS has aided dozens of non-citizen survivors of human trafficking and is now forging ahead with the development of the Human Trafficking Legal Assistance Center. LSS has led the way in the Commonwealth in the fight against sex and labor trafficking and will play an active role in Governor Deval Patrick’s new task force on human trafficking.

• CongregationsandLSSprogramscelebrated140yearsofsocialministrybytheLutheranchurchinNewEngland.

• Forty-fivecongregationshostedanLSSSunday• LSSearnedaccreditationbythenationalCouncil

onAccreditation(COA).• “NeighbortoNeighbor”tookoffamongLutheran

congregationsinFairfieldCounty,Connecticut,asamutualministryofcare,servingchurchmembersandneighbors.

Other 2011 LSS Milestones

• OnJune1,2011,adevastatingtornadotorethroughCentralMassachusetts,injuringmany,killingsome,andleavingmanyfamilieshomeless,includingdozensofrefugeefamiliesservedbyLSS.Withinhours,thefirstof511donors–individuals,churches,businesses–openedtheirheartsandgaveoftheirresources.Theoutpouringwaslargelyspontaneous,withLSSprovidingfrequentupdatesontheemergingcriticalneeds.Ultimately,ourwonderfulfriendscontributed$100,570,ofwhich$10,000camefromLutheranDisasterResponse.ThesedonationshelpedLSStorelocate35families.

LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

“Do not neglect to do good and to share what you have, for such sacrifices are pleasing to God.” HEbrEwS 13:16

LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

FY* 2011 financial report – audited

$222,512.21

$547,195.53

$788,991.18

Foundations, Charitable Grants and businesses

Individuals, Estates and

Trusts

Charitable Giving to LSS for FY* 2011

1,887 volunteers gave 43,680 hours of service

Total Charitable Gifts $1,558,698.92Total Number of Donors 2,078Total Number of Gifts 5,082 163 LSS employees gave $50,811

Churches, Synods, and Church

Organizations

Public Sources $ 51,201,547 Private Sources $ 13,235,776 Gifts and Grants Realized $ 1,359,502 Other $ 576,064

Total Revenue $ 66,372,889 Child & Family Service $ 10,733,751 Disability Service $ 11,144,591 Services for New Americans $ 6,298,937 In Home Care $ 7,091,688 Long Term Care $ 18,988,633 Housing/Assisted Living $ 8,361,697 Good News Garage $ 4,044,275

Total Expense $ 66,663,572

Change in net assets $ (290,683)

Overall expenses were reduced by nearly $2 million during 2011.

* The LSS 2011 fiscal year was July 1, 2010 – June 30, 2011

We believe . . . that all persons deserve stability.

The life situations of the people we serve are often precarious and fragile, their futures subject to the whims and changes in society and government. It is the work of the LSS Office of Public Policy and Civic Engagement, in partnership with the New England Synod, to engender stability for vulnerable people by influencing legislation that impacts people struggling under the economic and social burdens that call us to action and social justice.

We believe . . . that all persons deserve mastery of their own life choices.

Since its start in May, 2011, an LSS workforce development initiative in New Hampshire has contributed to the region’s economic recovery by enrolling 164 participants in a program

to train for positions in the healthcare field. The goal is to assist 500 people to develop skills in medical professions by 2015.

We believe . . . that all persons deserve access to the mainstream resources they need to thrive.

One-hundred refugees – individuals and families from Bhutan, Burundi, Congo, Burma, Central African Republic, Poland and the former Soviet Union – are growing their own food at two farm sites in Massachusetts. The “New Lands Farm” project is enabling these new Americans to feed their families, sell their own produce at local farmers’ markets and introduce new crops to the American agricultural landscape. In their small plots of earth, this generation of new Americans is making a contribution to sustainable agriculture.

In this year of many changes, Lutheran Social Services owes our donors, volunteers, friends and our church a debt of gratitude for your faith in our mission and support for our work. You have increased your share and you have invested in our shared future.

LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

888Worcester Street, Suite 160

Wellesley,MA 02482

Change Service Requested

NON-PROFIT ORG.US POSTAGE

PAIDWORCESTER, MA

PERMIT #2

6

LSS “Big Splash Bash” scrapbook.

LSSToday is a publication of Lutheran Social Services.Heather L. Feltman, President & CEOMartha Lindberg Mann, Vice President for Communications & Marketing, Editor.

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 6

888Worcester Street, Suite 160

Wellesley,MA 02482

Change Service Requested

NON-PROFIT ORG.US POSTAGE

PAIDWORCESTER, MA

PERMIT #2

6

LSS “Big Splash Bash” scrapbook.

LSSToday is a publication of Lutheran Social Services.Heather L. Feltman, President & CEOMartha Lindberg Mann, Vice President for Communications & Marketing, Editor.

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 6

LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

LSSA Quarterly Publication of Lutheran Social Services

888Worcester Street, Suite 160

Wellesley,MA 02482

Phone: 781.997.0800

Fax: 781.997.0888

E-mail: general@lssne.org

Web: www.lssne.org

In response

to Christ’s love,

Lutheran Social Services

serves and cares

for people in need.

LSS is moving into a future of servingpeople in community, where they live,work, play and worship!The models of care for older, disabled and chronically ill adults are changingrapidly. The fastest growing service – and service trend – within LutheranSocial Services is In-Home Care. This program (formerly known as LSSSmartCare) started six years ago in New Hampshire and has expandedacross LSS, with slight variations. Today, LSS provides 30,000 hours ofin-home care a month.

There are so many things about theIn-Home care model that just makesense: it postpones, sometimesaltogether, the day when clients haveto leave their homes in order to receivecare; it is much more affordable thaninstitutional care; it gives clients theability to select their own caregivers,thus providing employment for thecaregivers; and it preserves clients’dignity and peace of mind in thecomfort of their own homes.

Rebecca Hutchinson, who directs theLSS In-Home Care program in New

Hampshire, states, “We plan to enhance the program to provide bothself-directed and more comprehensive agency-directed care so that ourclients will have a full range of services available.”

The LSS Elder Care ManagementProgram that serves SoutheasternMassachusetts serves as a resource toelders and families, helping them toidentify the services in the communitythat meet their needs, includingin-home care. At the Lutheran Homeof Southbury, Conn., LSS In-Home Careprovides companion and homemakingservices for people with dementia andother disabilities who are living in thecommunity.

Carl Thornblad, right, with his grandsonJohn, who works for him through the LSSIn-Home Services program in NH.

“LSS In-Home Care

helps to strengthen

communities because

it maintains individuals

in the environments

that have nurtured them,

rather than forcing them

into alien institutional

surroundings just

because they need

increasing levels of care.”

– Rebecca Hutchinson

Director, LSS In-Home Care

Linda Smith, seated, has multiplemedical challenges. She receives careat home from her sister, Terry, andanother LSS In-Home caregiver.

Spring 2009

1

LSS Today_March 2009_mpi:LSS Today December 2008 4/10/09 9:32 AM Page 1

14 East Worcester Street Worcester, MA 01604-3612

14 East Worcester Street, Suite 300 Worcester, MA 01604 Toll Free 877.500.8263 or 774.243.3900 E-mail: general@lssne.org Web: www.LSSNE.org

Page 4

www.LSSNE.org

www.facebook.com/LSSNE

www.twitter.com/LSSNE

David P. Forsberg named interim president/CEO of LSS

David P. Forsberg has been named interim president and chief executive officer of Lutheran Social Services. He has been a member of the LSS board of directors since 2002.

He replaces Heather Feltman, who served in that capacity since 2007. She has returned to the Chicago area to pursue new professional opportunities.

Forsberg, who is the immediate past president of the Worcester Business Development Corporation, will continue as a senior advisor to the WBDC.

“LSS has always been an important part of my life,” said Forsberg, who served on the agency’s Board of Directors for the last ten years. “I am proud to join the LSS team and grateful to the WBDC for giving me the flexibility to assume this new role.”

Forsberg served in LSS’s predecessor agency, The Lutheran Service Association (LSA) from 1984-1989. During those years, he was responsible for management and clinical oversight of community based programs, including residential treatment, mental health, development disabilities, family counseling, international adoption, and refugee resettlement.

While at LSA, Forsberg was instrumental in developing the Florence House, a transitional housing program in Worcester for homeless teen mothers and their children. He also established the agency’s first international adoption program. The David Forsberg Transitional Living Program of Lutheran Social Services, which today serves 55 adults with developmental disabilities in Worcester, is named for him.

David Forsberg is a lifelong member of Trinity Lutheran Church in Worcester.

LSSToday is a publication of Lutheran Social Services

of New England, Inc., Martha Lindberg Mann, Editor