The EXIN Lean IT Foundation

qualification is the result of a

partnership between EXIN,

worldwide market leader in ITSM

certification, and LSS Academy, a

leading provider of Lean Six Sigma

certification in the South East

Asian market.

LSS Academy Lean IT Foundation Accredited by EXIN

The concept of Lean IT focuses on reducing and avoiding waste activities and realizing continual improvement. In the Lean way of thinking, waste is defined according to the customer’s perspective. As a result, companies that implement the Lean IT approach, increase both efficiency and customer value. Lean IT is a concept that requires managers to empower their employees, since the real value for the customer is created on the work floor.

Who can benefit?

Lean IT is complementary to other frameworks in the Information Management domain, such as ITIL. Professionals who previously qualified in the field of ITIL seriously increase their repertoire of skills through Lean IT. This program approaches process efficiency from a different angle, with a strong emphasis on behaviour and customer value.

Heritage

The roots of the ‘Lean’ principles are to be found in the Toyota factories in the fifties. In order to optimize the production process, management focused on the need to minimize waste and produce high quality. Concepts like ‘kaizen’ and continual improvement were introduced, together with an empowering management style. Showing interest in employees and involving them in the optimization of the business processes, a quite unusual approach in those days, was a vital ingredient of the Lean concept. These days Lean principles are starting to be applied to the services sector, especially in IT.

Relationship with other frameworks

Lean IT is complementary to other qualifications, such as ITIL, EXIN ITSM program and EXIN Green IT. Although all of these approaches aim to reduce costs by increasing efficiency, the emphasis is different. In Lean IT, the ‘customer value’ viewpoint is leading, as well as focusing on the behavior needed to implement organizational change and empower the work floor to create customer value.

The concept of Lean IT is also clearly related to the Six Sigma framework. Both aim to increase process efficiency, but Six Sigma does so by identifying and reducing defects based upon statistical data analysis. Lean IT makes use of some aspects of Six Sigma, such as techniques for measuring as part of continuous improvement, but is much broader as it puts greater emphasis on the behavioural factors.

The EXIN Lean IT Foundation qualification is the

result of a partnership between EXIN, worldwide

market leader in ITSM certification, and LSS

Academy, a leading provider of Lean Six Sigma

certification in the South East Asian market.

LSS Academy Lean IT Foundation Accredited by EXIN

Lean IT – cut costs while maximizing customer value

Why choose this EXIN

qualification?

Lean IT offers a different approach to process efficiency

Emphasis on the human factor

Lean IT Foundation broadens view

Focus on soft skills

Complementary program

Benefits for companies

Lean IT increases efficiency = lower costs

Focuses on increasing customer value

Advocates an empowering

management style

Stimulates employees to

realize continuous

improvement

Creates critical mass

“Lean IT gives a boost to

employee involvement. It

stimulates me and my colleagues

to think of ways to improve our

business processes on a

continuous basis.”

Contact us at: info@lss-academy.com

LSS Academy Sdn Bhd is the only provider Accredited by EXIN in Asia Pacific Region. EXIN is the most recognised examination institute world-wide for IT Professionals

Day 1: Lean IT - Simulation Module (15 Participant per Batch)

QS Finance This interactive program incorporates a continuous improvement

framework. Participants will be given a hands-on experience in solving critical business issues by using a structured problem-solving process and the continuous improvement methodology.

Objective(s) The QS Finance is an interactive workshop designed to demonstrate

how breakthrough performance can be achieved with the hands on application of process improvement methodologies.

You will learn: • The continuous improvement language (Lean) • Working and practical knowledge of continuous improvement

tools • How to achieve breakthrough performance methodologically • To understand the Voice of Customers and its effect on Business

results • Effective Communication and Thinking out of the box • Eliminate the undesirable effects, and • Prevent them from happening again in the future

Executing Lean IT Performance

QS Finance Simulation - Managing Change with Lean IT

This program aims to: • Provide insight on the thought

processes and change management.

• Cater to those from the service industries that are keen to gain knowledge in applying the process improvement principles to the transactional processes.

• Maximize the performance of a business operation using continuous improvement techniques, to follow the established LEAN (Plan, Do , Check & Act) and DMAIC (Define, Measure, Analyse, Improve & Control) methodology and use tools and techniques from toolboxes such as Six Sigma, Lean Management and Business Scorecards.

Mode of Delivery The simulation sessions represents transaction processes. The simulation establishes a typical high level

‘bad-day-at-work’ scenario with time pressures and complaints mounting from ‘customers’. It will provide the participants with snapshots of existing inner workings. The participant will experience the importance of using score-card s and key performance indicators as a navigating tool for organizational change through process performance. This simulation also focuses on the understanding of the Voice of Customer, Voice of Employee and Voice of the Business.

Throughout the sessions, participants will be introduced to LEAN tools that will help them in solving the

problem and generate solutions that can be implemented. The simulation will demonstrate the importance of Leadership and vigorous adherence to the methodology in order to achieve significant gains.

The program reviews the ‘big picture’ and establishes Continuous Improvement to maximize performance

by achieving them in 3 phases:

Lean IT

MODULE REQUIREMENTS MODULE SPECIFICATIONS 1. General knowledge of the origins of the Toyota Production System and insight into the five core Lean principles

1.1 Understanding of the deciding factors at the time Toyota Motor Company started to develop the Toyota Production System

1.2 Understanding of the different approaches of Lean in IT and IT in Lean

1.3 Understanding the fundamental reasons for embarking on a Lean transformation – especially in an IT-setting

2. Understanding the definition and application of the Lean principle of value

2.1 Understanding how to define whether an activity adds value to a product or service, or not

2.2 Understanding the pivotal role of the customer/user in assigning value

3. Understanding the definition and application of the Lean principle of value streams

3.1 Understanding of a value stream as a set of value-adding and non-value-adding activities that a product or services undergoes, as opposed to the work processes of the employees

3.2 Understanding of the general best practice for the flow of a value stream analysis and subsequent implementation of the future state process

3.3 Understanding how to analyse a value stream for value, waste, flow and quality – especially in an IT-setting

3.4 Understanding the general taxonomy used in mapping value streams, as defined in “Learning to See” or “The Complete Lean Enterprise)

3.5 Understanding the application of the seven traditional definitions of waste, especially in an IT-setting

3.6 Understanding various methods to detect waste – especially in an IT-setting

4. Understanding of the definition and application of the Lean principle: flow

4.1 Understanding the fundamental barriers to flow (such as bottlenecks, unevenly distributed capacity and workload, and batching) – especially in an IT-setting

4.2 Understanding the value of frontloading in avoiding rework in later parts of the process – especially in an IT-setting

4.3 Understanding when and how to use Takt as a tool in optimizing flow – especially in an IT-setting

4.4 Understanding the impact of variance in the demand, and how to build in flexibility in the processes to counter this variance – especially in an IT-setting

Day 2 to Day 4: Lean IT Modules (15 Participants per Batch) Exin Lean IT Exam will be conducted from 3.30pm on Day 4

Lean IT

MODULE REQUIREMENTS MODULE SPECIFICATIONS 5. Understanding the definition and application of the Lean principle of pull

5.1 Understanding how to apply principles of queuing theory (supermarkets) in setting up a pull system – especially in an IT-setting

5.2 Understanding the benefits of a pull system in processes – especially in an IT-setting

5.3 Understanding the use of Kanban – especially in an IT-setting

5.4 Understanding the connection between long cycle times, quality and work in progress, as described by David Anderson and Capers Jones

6. Understanding the definition and application of the Lean principle: continuous improvements

6.1 Understanding the cultural impact of defining errors and mistakes as opportunities for improvement and something essentially good and unavoidable

6.2 Understanding how to identify continuous improvements

6.3 Understanding the prerequisites of creating a cultural setting where continuous improvements flourish

6.4 Understanding how to work with continuous improvements on a regular basis, in the form of weekly kaizen meetings – especially in an IT-setting

6.5 Understanding how to use a kaizen board

7. Understanding of the importance of Lean Management and its role in the implementation of Lean IT

7.1 Understanding the important factors leading to success in implementing Lean

7.2 Understanding the important factors in sustaining benefits and results from a Lean project in a Lean organisation

8. Understanding of the psychology of change and the role of the Lean change agent

8.1 Understanding the psychology of change for people exposed to changing circumstances in general, and about to embark on Lean changes specifically

8.2 Understanding of what a change agenda can and cannot affect with reference to people undergoing change

8.3 Understanding how a change agent may affect people undergoing change

9. Knowledge of the content of a generic project plan for a Lean IT project

9.1 Understanding how a Lean project may be undertaken

*** Examples of Lean applied to IT Projects

Training and Exam Content (9 Segments)

I. General knowledge of the origins of the

TPS and insight into the five core Lean

principles

II. Application of the Lean principles of Value

III. Lean principle of Value Streams

IV. Lean principles of FLOW

V. Lean principles of PULL

VI. Lean principle of Continuous

Improvements

VII. Lean Management and its role in the

implementation of Lean IT

VIII. Understanding of the psychology of change

and the role of Lean change agent

IX. Knowledge of the content of a generic

project plan for a Lean IT project

Exam Details

Number of questions: 40

Pass mark: 65% (26 out of 40)

EXIN, the world’s most renowned exam institute.

EXIN aims to offer the best independent certification and

accreditation for information management in the world.

Ambitious? Certainly. Too ambitious? Definitely not. EXIN offers the

most complete portfolio of certificates for Information

Management. EXIN works with hundreds of accredited partners

worldwide, who provide training and develop training materials. In

addition, in cooperation with partners, EXIN manages exam centers

where you take exams under optimum conditions and obtain your

certification as an individual or as an employee of an organization.

EXIN, as a knowledge

Lean IT Foundation

The qualification program Lean IT Foundation creates a sound basis for improving business processes through continuous improvement, minimizing waste and creating customer value. The focus is on behaviour, which makes Lean IT an obvious choice for IT professionals who wish to broaden their horizon.

Exam overview Lean IT Foundation

The diagram shows the 5 leading principles of Lean IT. The EXIN Lean IT Foundation qualification covers them all.

CONTACT US: HQ Address: LSS Academy Sdn Bhd Unit No.1131, Block A3, Jalan PJS 8/9, Leisure Commerce Square (Pusat Dagang Setia Jaya), 46150, Petaling Jaya, Selangor, Malaysia. Phone number: +603 7873 8485 Fax number: +603 7873 8464 E-mail: info@lss-academy.com

Penang Branch Address: LSS Academy Sdn Bhd Lab 14, Unit 1-2-1, Kompleks Mayang Mall, Jalan Mayang Pasir 1 11950 Bayan Baru, Pulau Pinang, Malaysia. Phone number: 017-6392766 | 019-6512434 E-mail: info@lss-academy.com

LSS Academy Sdn Bhd is the only provider Accredited by EXIN in Asia Pacific Region. EXIN is the most recognised examination institute world-wide for IT Professionals

Any enquiry please visit LSS Academy web site, via enquiry form:

http://www.lss-academy.com