SUGGESTIONS, TIPS AND INFORMATION TO IMPROVE YOUR LIFE | WINTER 2017 | TRULIANT.ORG

INSIDE THIS ISSUE:

President’s Message: Protecting Consumers in Turbulent Times p.2

Truliant’s New South End Branch Now Open in Charlotte p.2

COO Message: Our Members Are Our Top Priority p.3

Truliant Now Has Apple Pay p.3

Debt Consolidation Loans for Flexibility p.4

Refinance or Use Vehicle Equity to Pay Down Debt p.4

Use the Value in Your Home to Pay Down Debt p.4

No-Cost Credit Review to Evaluate Credit p.5

Speak with a Truliant Specialist p.5

Use TurboTax and Save Money p.5

Vote in Truliant’s Board Elections p.6

Now Accepting 2017 Scholarship Applications p.6

Mark Your Calendar for Our Annual Meeting p.6

Lower Your Debt, Save Money and Reach Your Goals Resolve to have a strong financial 2017. Take advantage of a financial review at Truliant.

Ask for a credit report review with one of our specialists, by phone or in your Truliant Member Financial Center. Regardless of your income, it can help better position your finances. We routinely help members find smart ways to lower interest rates, reduce monthly payments, pay off debt more quickly, finance necessary purchases and free up needed funds.

Our goal is to make a long-term impact that helps you reach your goals, from first vehicles and college costs, to home ownership, parenting and retirement.

Don’t begin by raiding emergency savings or retirement funds. Even if you’ve got a healthy cushion of savings, there may be ways we can help you take even greater control of your finances in 2017.

Visit any of our 32 locations in the central Carolinas and Virginia or learn more inside this issue about how we can help you. Or visit Truliant.org/takecontrol.

A Message From Your President and CEO: Protecting Consumers in Politically Turbulent Times

Post 2016 elections, everyone is handicapping the impact of changes in public policy on their business. Financial institution stocks, especially for mega-banks, shot up in anticipation of reduced regulatory scrutiny and burden.

Some reduction in regulatory burden is not unwelcome

in the credit union space. Public policy under the Dodd-Frank financial industry reform legislation failed to distinguish between large banks – who participated in creating the financial crisis by chasing profits through subprime mortgage bets – and member-owned institutions like Truliant who did not make mortgage loans to members who could not afford to repay them.

That Truliant, as a small financial institution at $2.1 billion in asset size, would have to follow all of the same regulations and reporting as Bank of America at over $2 trillion in assets doesn’t make sense. Ironically, much of the prescription to avoid the next crisis actually missed the mark and made it more difficult to serve middle income consumers at lower cost. There is hope that future public policy will correct some of the missed opportunities to allow smaller, consumer-centric institutions like Truliant to better serve middle class American families.

On the other side of the ledger, we need to be careful that the parties that engaged in predatory financial practices that severely disadvantage consumers are not allowed to reappear under the banner of unfettered free market policy.

There is a middle ground where consumers are well-informed and, to some degree, explicitly protected from abusive practices. Finance company practices like payday lending and high-cost short-term loans could all reappear and place consumers in the cycle of debt that bedeviled their ability to build sustainable financial foundations prior to the financial crisis.

Thoughtful yet reasonable constraints that allow consumers to make their own educated and reasoned choices, but prevent taking advantage of those least able to afford predatory costs, are appropriate. We also must take care that the banking interests don’t attempt to change the balance that allows both institution types to flourish by comparing their for-profit, corporate structure to our not-for-profit, cooperatively-owned structure.

Under that structure, Truliant pays property taxes, our members pay taxes on the dividends/interest that we pay them, we pay payroll and other taxes, but we do not pay the same for-profit corporate tax as a stockholder owned bank. Our profits are shared back to our membership in the form of higher rates on savings/investment, lower rates on loans, low fees and enhanced member services.

Truliant will adhere to our mission to improve our member-owners’ lives under all political and economic scenarios as we have done over the last 65 years. We will continue to proactively advocate for public policy that protects and advances our ability to serve our members both in the legislative and executive branches of government.

We may, from time to time, ask our members to weigh in with our national legislators on what Truliant means to you and your ability to build your financial lives. From better savings/investment and loan rates, to lower fees, to thoughtful guidance with the member’s best interests at heart, we continue to differentiate ourselves from other financial institutions while providing true value to our members and their families.

When we look back on the perceived turmoil in the political sector, it is likely that Truliant members will have fared as well as or better than in the past as public policy impacting credit unions is developed and implemented.

We are committed to using our structure of member ownership as it was intended to continue improving member lives.

LIFE IMPROVEDSM

Truliant’s New South End Branch Now Open in Charlotte We are now open in the heart of Charlotte’s South End district. Located at 2400 South Boulevard, near Publix, the new branch offers more convenient access and a Smart ATM that allows you to deposit cash or checks without an envelope and see deposit imaging on your receipt.

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Truliant will adhere to our mission to improve our member-owners’ lives.

Opening a checking account may seem like a small decision. But, who you chose to do your banking with is important. It affects you, your family, your future and your community.

Your financial institution will see you through some of life’s most important moments, including new car purchases, homeownership and a comfortable retirement. In your community, we work behind the scenes to provide loans to small businesses and local employers, or sponsor local events and fundraising for meaningful causes.

We’ve built our reputation over 65 years. We hope you are comforted knowing Truliant won’t be acquired or merged into another financial institution.

It’s gotten hard to keep track of who owns whom. It’s no wonder some have trouble keeping track of who owns their local bank considering recent mergers, among them: BNC Bancorp and High Point Bank; First Bank and Carolina Bank; CommunityOne Bancorp and Florida-based Capital Bank; Yadkin Bank and NewBridge Bank; and then Yadkin Bank and Pittsburgh-based FNB Corp.

Who can keep up? These mergers don’t tend to benefit you. They often result in higher fees, employee layoffs, branch closures or other cost-cutting changes – all to put more money in shareholder pockets. Finding ways to pay higher stockholder dividends and increase their stock prices ultimately comes at the expense of their customers.

Who you bank with matters.At Truliant, we are owned by you, our members, and we cannot be sold. We value our employees. They are the local talent and leaders you depend on for guidance in making financial decisions and helping you build a strong financial future. Our reputation isn’t built on “earnings at any cost.” It is built on always having our members’ best

interests at heart as we help provide financial guidance.

Your relationship with Truliant is grounded in your member-ownership. You own a part – a share – of Truliant. Our profits are returned to you in the form of better rates, lower fees, the latest technology and convenient new locations.

We know that reputation precedes all of us. We hire caring people and work to train them to be a reflection of Truliant’s values to create a culture that aligns with our mission to help

you reach your goals, your dreams and to build a life with a strong financial future. We want our staff to feel comfortable to be the same people in their professional lives that they are in their personal lives and communities. At the end of the day, we want our employees to be happy knowing they made a difference in our members’ lives.

At Truliant, we know each member has different financial needs, but regardless of what that need is, we never product push. Never did and never will. We don’t incentivize the sale on specific products, or fire individuals that don’t meet account quotas or produce fee income.

Some financial institutions lose sight of those they serve. Pushing for profit and creating pressure for sales can spiral out of control – as we saw last year with a major banking institution’s widespread phony account opening experience. At Truliant, our focus is and always will be you, our member-owner. Our role is understanding your needs, goals and what matters most to you so that we can help you create the life you want.

There’s a lot to consider when choosing whom to bank with. Thank you for choosing Truliant.

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A Message From Your Chief Operating Officer: Our Members Are Our Top Priority

Apple Pay™ Now Available from Truliant You can now enjoy all the benefits of your Truliant VISA® debit or credit card using Apple Pay. It changes how you pay with breakthrough contactless payment technology and has unique security features built right into iPhone 6 (and later), Apple Watch, iPad Air 2 or iPad mini 3. So now you can pay quickly in an easy, secure, and private way.1 For more information, visit Truliant.org/ApplePay.

(1) By storing your debit or credit card number in this digital wallet, you agree that any use will be subject to the terms of your existing debit or credit card agreement, respectively, as may be amended. For more information visit Truliant.org/ApplePay.

At Truliant, we are owned by you, our members, and we cannot

be sold.

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Use The Value in Your Home to Improve Your Life Whether it’s a new kitchen, debt consolidation, paying off bills, taking a vacation or helping with college costs, a home equity loan or line of credit1 can bring real value into your life. We offer loan amounts from $10,000 to $350,000, fixed and variable rates and no prepayment penalties, annual fees or closing costs.2

Applying is easy. Call us, visit us online or stop by any Truliant location to learn more.

All loans subject to credit approval. Equal Housing Lender. Available in NC, SC, VA, FL, TN, OH and GA only. (1) Annual Percentage Rate is a variable rate and the maximum APR for home equity lines of credit is 18%. (2) No closing costs if loan is not paid off and closed within 24 months. Appraisal fees may apply if appraisal is ordered and the loan does not close. Not applicable in GA. Up to $400 in closing costs paid in SC.

1.74%

1

AUTO LOANSrates as low as

HOME EQUITYLINES OF CREDIT

variable rates as low as

3.250

3.50

Rates and terms are subject to change. APR=Annual Percentage Rate. Loans are subject to credit approval. (1) You are allowed to maintain more than one Debt Consolidation Loan, but your total cannot exceed $15,000. Maximum term 60-months. (2) Qualified borrowers may defer payments for 90-days after loan signing. Interest will accrue from the closing date of the loan until payments begin. Participating in this program results in a 90-day extension of the loan.

Get the Flexibility You Need with a Debt Consolidation Loan Benefit from the money-saving features of a Debt Consolidation Loan from Truliant.1 This loan helps you pay off your debt quicker, get on firm financial ground sooner and you get your finances and debt-payment strategy in order.

• Fixed rates

• A variety of terms and loan amounts starting at $500

• Defer your first payment for 90 days2

This loan is rich with features to improve your standing. Get ahead financially. Speak with a Truliant specialist today about a Debt Consolidation Loan.

Refinance or Use Vehicle Equity to Help Pay Down Debt If you don’t currently have an auto loan or your vehicle is worth more than you owe, then you have equity in your vehicle. This is an easy way to borrow money at low rates to pay off existing debt. Truliant also offers competitive auto loan refinancing rates to reduce high interest rates and save money.

You can use equity from multiple vehicles or refinance vehicles up to 10 years old. Speak with a Truliant representative to learn more about using your vehicle to reduce debt today!

(1) Annual Percentage Rate. Rate/terms subject to change. Auto loans subject to credit approval. Additional terms apply for refinancing existing Truliant auto loans. 1.74

%

1

AUTO LOANSrates as low as

1.99

Tell Your Friends and Family About Truliant We know that many people seek help from financial institutions who tell them their debt-to-income ratio is too high to give them any options. Benefit from an appointment with Truliant’s debt reduction specialists. Those who live, work, worship or attend school in the areas we serve can join. You can also also apply for membership at Truliant.org/OnlineAccounts.

We have 13 locations in the Piedmont Triad, 15 locations in the Charlotte-Mecklenburg region, two locations in Southwest Virginia and branches in Richmond, Va. and Greenville, S.C. Visit our locations page at Truliant.org to find our location nearest to you.

Improve Your Financial Position in Less Than an Hour Even with a great credit score or a high income you can benefit from a free financial review. Get a more complete picture of your credit history with a No-Cost Credit Review. We evaluate your credit, show you how to improve it, and uncover solutions that can restructure debt with lower rates, get you more affordable payments, find equity or free up cash.

We also offer the TruFinancial Checkup to our member-owners at no cost, so we can discuss your financial situation and what you want to accomplish. Each year, we assist thousands of member-owners by performing the TruFinancial Checkup so they can reach their goals faster, save money on loans and earn more on deposits. Visit one of our Member Financial Centers to speak to a specialist and get started today.

Use TurboTax® to File in 2016 and Save Learn more about starting your state and federal returns through TurboTax today!

As your 2016 W-2s arrive, make plans to get your full refund. Prepare, print and e-File your simple federal return today by logging into Online Banking and choosing the TurboTax option. Use the Online Banking portal to access TurboTax for a limited-time Truliant member discount of up to $15. Put your refund to work with customized savings plans, club accounts, and financial planning from Truliant.

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MAIL: Truliant Federal Credit Union P.O. Box 26000 Winston-Salem, NC 27114-6000

CONTACT US: Charlotte, NC 704.522.1955

Greensboro/High Point, NC 336.664.1955

Winston-Salem/Kernersville, NC 336.659.1955

Richmond, VA 804.965.1966

Other Areas 800.822.0382

WEBSITE: Truliant.org

SOCIAL MEDIA:

Certificates & IRA Certificates APY1

3 to 36 months$250 - $4,999 . . . . . . . . . . . . . . . . . . . . . . . 0.15% - 0.85%$5,000 - $24,999 . . . . . . . . . . . . . . . . . . . . 0.15% - 0.90%$25,000 - $99,000 . . . . . . . . . . . . . . . . . . . 0.20% - 0.95%$100,000+ . . . . . . . . . . . . . . . . . . . . . . . . . 0.25% - 1.05%

Consumer Loans APR2

Preferred Line of Credit . . . . . . . . . . . . . . as low as 6.50%VISA®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . as low as 8.40%2016 + Model Year Auto. . . . . . . . . . . . . . as low as 1.99%2010 – 2015 Model Year Auto . . . . . . . . . as low as 2.64%2007 – 2009 Model Year Auto . . . . . . . . . as low as 4.14%

Home Equity Line of Credit (HELOC)3

Variable. . . . . . . . . . . . . . . . .as low as prime minus 0.25%

Fixed-Rate Mortgage2

15-Year Fixed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.913%20-Year Fixed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.353%30-Year Fixed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.543%

Adjustable-Rate Mortgage (ARM)2

3/1 ARM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.039%5/1 ARM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.128%7/1 ARM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.437%

UPCOMING HOLIDAYS: Truliant Federal Credit Union will be closed on the following days:

New Year’s DayMonday, January 2

Memorial DayMonday, May 29

Truliant is federally insured by the National Credit Union Administration and is an Equal Housing Lender.

(1) Annual Percentage Yield (APY). Penalties may be imposed for early withdrawal. Fees or other conditions could reduce earnings.

(2) Annual Percentage Rate (APR) may vary. Loans subject to credit approval. Mortgages are only available in FL, GA, NC, OH, SC, TN and VA.

(3) HELOC periodic rate not to fall below 3.50% or exceed 18% for a plan with a loan-to-value of 85% or less. Available in FL, GA, NC, OH, SC, TN and VA.

Rates are accurate as of 12/16/16 and subject to change.

As a Member-Owner, YOU Have a Voice! Credit unions are democratically operated organizations governed by a volunteer board of directors, elected by your vote. Voting begins on January 3, 2017 at 5 p.m. and ends February 6 at 11:59 p.m. We offer three easy ways to vote:

• Mail-in ballot • Online at Truliantfcu.org/2017BoardElections • Touch-tone telephone by calling 1.855.274.6907

We encourage you to participate in this important aspect of your Credit Union membership!

Now Accepting 2017 Scholarship Applications If your high school senior is entering an accredited two- or four-year college or university and is a member of Truliant, they can apply for one of several $1,000 scholarships we award annually.

Truliant scholarships are one of the ways that the credit union rewards high achievers among high school students in each of the regions we serve in the Carolinas and Virginia. The scholarship application period is now open and must be completed online at Truliant.org/scholarships. Applications must be received no later than March 3, 2017.

Mark Your Calendar For Our Annual Meeting Get involved in your Credit Union! Join Truliant for our 2017 Annual Meeting on April 24 at 6:30 p.m., at our headquarters located at 3200 Truliant Way, Winston-Salem, NC 27103. We’ll present results from the 2016 fiscal year and recognize our annual scholarship winners.