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[email protected] Low cost technology to increase outreach Presented by Abduqodir Sattorov Chief Executive Officer Agora Microfinance Zambia (AMZ) Luxembourg 01 st December 2017
Transcript of Low cost technology to increase outreach - e-MFP · Low cost technology to increase outreach Agora...
Low cost technology to increase outreach
Presented by Abduqodir Sattorov
Chief Executive Officer
Agora Microfinance Zambia (AMZ)
Luxembourg
01st December 2017
Low cost technology to increase outreach
Agora Microfinance Zambia (AMZ)* is a microfinance institution established in 2010 that began operations in 2011 and is dedicated to serving low-income, rural households in Zambia with appropriate financial products.
Mission-To contribute to the economic well-being of the poor through effective provision of appropriate financial services.
Vision- A Zambia where economic opportunities for the poor enable them to improve their livelihoods, move out of poverty and be equal members of society.
*More information about AMZ you can find in our website: www.amz.co.zm
Performance Data PORTFOLIO REPORT - October 2017, USD (000)
Branches # VB groups # Active Loans OLB Sum of
PAR1 Sum of
PAR30 PAR1 % PAR30 %
Chibombo
120
5,127
514.7
2.4 1.9 0.46% 0.37%
Chongwe
68
2,365
161.3
0.8
0.5 0.51% 0.29%
Kaoma
74
2,199
225.0
0.7
0.2 0.30% 0.08%
Mongu
89
2,667
315.5
0.7
0.4 0.22% 0.14%
Mumbwa
109
3,668
480.8
1.5
1.4 0.32% 0.30%
Lusaka
11
191
566.5
15.1
3.1 2.66% 0.54%
Grand Total
471
16,217
2,263.7
21.2 7.5 0.94% 0.33%
Objectives of Phase 1
I. Reduce turnaround time, Increase Outreach
and Customer Satisfaction
Increase number of clients being attended to
Increase caseload for each CO
Increase portfolio per CO
II. Reduce Printing and Stationery cost
Reduced printing of cash flows
TABLET PROJECT ANALYSIS NO. CASH FLOW PROCEDURE MANUAL
CASH FLOW
TABLET
CASH FLOW
BENEFITS
1 Printing of 2 paged cash for each client YES NO 1. On average 21,111 disbursed in a year meaning 42,222 A4 paper is saved by the
use of a tablet
2. The printing and Stationery cost is reduced due to non-printing of about 42,222
papers annually (Tonner cost, paper cost and time saved)
2 Collection of inflow and out flow data for clients
business or home
YES YES 1. It took on average 15 minutes to do a manually cash flow
2. It takes almost the same time (15 minutes) to do tablet cash flow but it has reduced
arithmetical errors.
3 Photo of client and livelihood NO YES 1. With Tablet, we are now able to capture the photo of a client's livelihood and house
2. This has reduced the incident of Client Officers not visiting client livelihood and
home. (evidence is photo)
4 At Office, manually adding of livelihood inflows and
outflows
YES NO 1. It took on average 240 minutes (4 hours) to manually total the livelihoods of each
client cash flow at the office for an average VB of 40 clients
2. It took on average 6 minutes client multiplied by 21,111 clients translating 126,666
minutes saved per annum (about 2111. hours saved by use of tablet per annum)
6 Committee reviews cash flows for each client and
filing
YES YES 1. Review of 21,111 paper based cash flow has reduced to review of digital cash flows
and easy of filling
2. Filing space has been saved since cash flows are in digital form.
PROJECT RESULTS PHASE 1
SL NO. DESCRIPTION Dec-15 Dec-16 Oct-17
1 Client numbers 10,333 14,966 15,478
2 Number of clients per Loan Officer 470 680 703
3 PORTFOLIO (USD) 771,500 1,252,800 1,454,800
4 PRINTING AND STATIONERY COST 12,850 14,770 12,400
Low cost technology to increase outreach
Phase 2(2017-2018)
• Digitalization of the whole loan cycle
• GPS mapping
Phase 3(2019-2020)
• Digitalization of the Savings/Retail business
• Developing Loan Scoring System
