Lynn Cowart, MBA

Liji Thomas, CPA, CIA, CRMA, SHRM-CP

LOVE ‘EM OR LOSE ‘EM: 26 Strategies for an Inclusive and Engaged Workforce

Follow us on Twitter @Liji_Thomas @lmcowart1

@SouthwestAir @CareerSystems

ICE BREAKER…

When Leaders are truly engaging they…

When Leaders are truly inclusive they…

ALTRUISTIC LEADERSHIP

EMPOWERMENT ACCOUNTABILITY

HUMILITY COURAGE

The Four Attributes of ALTRUISTIC LEADERSHIP

© Korn Ferry 2016

When you lead inclusively, you impact engagement and help your company outperform

in the marketplace of the 21st century.

INCLUSIVE LEADERS DRIVE ORGANIZATIONAL GROWTH IN THE 21ST CENTURY

Biggest challenge: create growth

To have growth you need to differentiate

To differentiate you need to innovate

To innovate you need diversity

To activate the diversity you need inclusion

To manage all this you need inclusive leadership

Better Goal:

Foster inclusive sustainable

relationships

Traditional Goal:

Fix Symptoms

ACHIEVEMENT OF AN INCLUSIVE AND ENGAGED WORKFORCE

D&I No woman No POC No LGBT No PWD

Optics

Employee Engagement

• Low employee engagement scores

• High turnover

Inclusion

1. Support Growth 2. Hire for Fit 3. Be a Mentor 4. Show Respect 5. Reconsider The Rules

6. Listen Deeper 7. Encourage Passion 8. Define & Align Values 9. Handle X-ers and Others

With Care

© Beverly Kaye, Sharon Jordan-Evans and Career Systems International

https://www.youtube.com/watch?v=OY-t4b59XSg

INCLUSION AND ENGAGEMENT FOCUSED LEADERS SUCCEED BY…

Pulling it all together as a Foundation

Success Drivers

Creating a work environment that

people love

Environment Focus

Having a leadership style

that inspires loyalty

Style Focus

Selecting and developing people

so they grow

Development Focus

© Beverly Kaye, Sharon Jordan-Evans and Career Systems International

DEVELOPMENT FOCUS Supports Learning & Growth

C

E

G

H

L

M

CAREERS Support Growth

ENRICH Energize the Job

GOALS Expand Options

HIRE Fit Is It

LINK Create Connections

O

MENTOR Be One

OPPORTUNITIES Mine Them

© Beverly Kaye, Sharon Jordan-Evans and Career Systems International

STYLE FOCUS Inspires Loyalty

D J Q R T U DIGNITY

Show Respect

JERK Don’t Be

One

QUESTION Reconsider the Rules

REWARD Provide

Recognition

TRUTH Tell It

Y UNDERSTAND Listen Deeper

YIELD Power Down

© Beverly Kaye, Sharon Jordan-Evans and Career Systems International

ENVIRONMENT FOCUS Creates a Positive Work Environment

F

I

K

P

S

V

FAMILY Get Friendly

INFORMATION Share It

KICKS Get Some

PASSION Encourage It

SPACE Give It

W

VALUES Define and Align

WELLNESS Sustain It

X X-ERS AND OTHERS Handle With Care © Beverly Kaye, Sharon Jordan-Evans and Career Systems International

SUCCESS DRIVERS

A B N Z ASK

What Keeps You? BUCK

It Stops Here NUMBERS Run Them

ZENITH Go For It

© Beverly Kaye, Sharon Jordan-Evans and Career Systems International

©2012 Love ‘Em or Lose ‘Em: Beverly Kaye, Sharon Jordan-Evans and Career Systems International

• Differentiating knowing from doing

• Passing the buck • Running on empty • Happy arrogance • Forgetting the basics • Traditional myths • Unconscious biases

© Beverly Kaye, Sharon Jordan-Evans and Career Systems International

LOVE THEM OR LOSE THEM! Follow us on Twitter @Liji_Thomas

@Lynn_Cowart @SouthwestAir

@CareerSystems

THANK YOU!

© Beverly Kaye, Sharon Jordan-Evans and Career Systems International