Louise Pile - Emailing - 2004

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\ i{ DELTA Business Communication Skills Series editors Susan Lowe and Louise Pile ErmaiLing Louise Pil"e "rt-*-!dFxiill@ MffifuKA PUBLISHINC Nw$wwwxw---

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Transcript of Louise Pile - Emailing - 2004

  • \ i{

    DELTA Business Communication Skills

    Series editorsSusan Lowe and Louise Pile

    ErmaiLingLouise Pil"e

    "rt-*-!dFxiill@MffifuKAPUBLISHINCNw$wwwxw---

  • DELIIA Publishing39 Alexandra RoadAddlestoneSurrey I(T1 5 2PQllnited I(ingdom

    @ DELTA I'ublishing 2004

    All rights rescrved. No reproduction, copy ortransmission of this publication may be madewithout written permission from the publishersor in accordance with the provisions of theCopyright, Designs and Patents Act I 98 8.or under the terms of any licence permittingcopying issued by the Copyright LioensingAgency, 90 Tottenham Court Road,London W1P 9HE.

    PHOTOCOPIABLEPages 56-58 may be photocopied foruse in class but may not be sold ordistributed separately or included in anyother publication lbr sale or distribution.

    First published 2004

    Critically read by Anne Lar,r,s andSarah Baldy{iihnapfelEdited by Catriona Watson-BrownDesigned by Caroline JohnstonIllustrations and cover design by Peter BushellPicture research by Emma BreePrinted by Halstan & Co, Amersham

    P lrc to a cknowle dg ement sCover: DigitalVisionPage 1 3: DigitalVisionPage 20: Brand X/AlamyPage 27 : Imagesource/AIam5,Page 36: DigitalVisionPage 12: DigitalVisionPage 44: Photodisc/CreatasPage 49:DigitalVision

    ISRN Book 1-900783-81-9cD 1-900783-87-8

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  • Learning iournalBuring the course As you work through each unit, summarize helpful Ianguage and tips forellective

    e-mailing. An example is given, but what you note down will depend on your ortnlearning pattern.

    Example

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    THIS UNIT LOOKS AT:I key e-mail terminology and'netiquette'I Ianguage for beginning and ending e-mailsI giving your reason for writingI referring to previous and future contact

    netiquette n, lnetlketi The unwritten rules of behar''iour on the Internct,especially related to the use of c-mail, chat rooms and newsgroups.

    I Look at the e-mail below and consider these questions.

    1 Who is the sender? thc receiveri2 Is there a signaturei a disclaimer?3 Is the subject line lilled in?4 Has the importance option beerr uscd?5 Has the e-mail been copied to anyone else (using the bcc (blind carbon copy) or

    cc (carbon copy) lield)?6 What is the purpose of the e-mail?7 What format would the altachment bc in78 Wlrat is the rcceirrer expected to do?

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    To: [email protected]: [email protected]:Bcc:Subject: Sales Manager post (ref. 7672P)Dear Mr VogelThank you for your e-mail expressing interest in the above vacancy.Please confrrm whether you would prefer to receive an application form andfurther details by e-mail (Word XP, approximately 551() or in hard copy by post.lf you have any questions, please do not hesitate to e-mail or phone me.Yours sincerelyStacey GriffrnPersonnel Assistants.g rif i n @trave lexpress.com

    Travel Express35 Windmill StreetEvesham EN42 gTRUKret +44 (0)1 868 767565 (extn 392)Fax: +44 (0)1 868 767600***************

    h-!.lpllwrrylv.[ra vclc xpress. c o mThe content of this e-mail and any attachments sent with it are confrdential and for theaddressee only. Any unauthorised copying or distribution by anyone else is prohibited.Please delete this e-mail if you have obtained it in error.

    *t,E I Gettine started

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  • Exontple e-moils 4 Look at the example e-mails below. To what extent does each follow theguidelines on page 9?

    , To: [email protected]: [email protected]

    Subject: hir-\

    /// t*l^*n leaflet.odfUDear Ms JasonThank you for your phone call of 3rd January. I am pleased to hear that \Iodel BHT43has been selling wel1. I am attaching a leatlet listing our ful1 range of larvnmorvers, asrequested. I look forward to doing business further with you in the Iuture.Yours sincerely

    Myra WynnSales Assistant

    To: [email protected]: [email protected]

    Subject: meeting next weekDear LeilaI just wanted to let you l

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  • Key terminologyI Match these key terms with their definitions.

    1 netiquette2 subiect line3 attachment4 to cc someone in5 signature6 lbrmat7 in-tray

    a where you write the topic of your messageb type of electronic file (e.g. Word)c good-practice guidelines for e-mailingd your contact details below your e-maile a document e-mailed to someoneI a folder containing messages for you to readg to copy your message to another person

    Useful phroses 2 Put the words in the correct order to form sentences.1 your dated I writing am reply in to letter ,5 lune2 look I forward to your receiving reply3 please attachcd find a copy caLaloguc of our4 you thank for e-mail your5 you if have questions any please not do hesitale contact to me6 I writing am concerning the launch product week ncxt7 really I'm the glad to about interview hear8 if you wondercd lihe to just mcct would up later

    3 Complete the e-mail using words and phrases from the Presentationsection.

    4 1 I i.2 Listen to a voicemail message from a colleague. Make notes in theframework on page 55 of the Resources section. Then write the e-mail.

    To: [email protected]: [email protected]

    Subject: USEL'S product range1 N4s Martina

    lam writing 2-- regard 3 your advertisement in Eusrness Weekly.I would be grateful if you a send me some information about your latestproduct range.I s forward to 6-. from you shortly.

    Petra Harmer

    lll I Gettrng startedn

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    ur no{ lrsrn o1 pasee;d aq plnoM aH 'leJ aper} e roJ )oaM }xau )Jeuuoc uraq ;;rm 'erneutpueos lo} anrleluasatdat sales lno 'ur;1uer1 uosef leql alou aseald

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    Luoc'JaarOUrlluer;-[ :cauoc'raq@l'uasueLl :01

  • Ke$crene e lJseful phrosesGreetingsDear Mr/Mrs/Ms/Miss GilletDear Sir; Dear Sir/Madam; Dear MadamDear Finn/MargitHello Mike *

    Hi Jane *

    EndingsYours sincerelyYours faithlullyBest regards / Best wishesAIi the best *

    Bye for now *

    Reosons for writingI am vrrriting in reply to / concerning /with regard to / about (your latestbrochure).Just wondered if you could (help me). *I am writing to (remind you about thesales conference).We wish to (inform you of a change toour prices).fust a quick e-mail to (say hi).*I am writing in response to youradvertisement.I would like to (attend the seminar).I just wanted to let you know (that I canmahe the product launch). *This is just to (say thanks for yourc-mail). *

    Referring to previouslfuture contoct,With reference to (your phone call), ...In reply to (your letter), ...Nice to hear from you. *

    Thank you for your phone call.Further to (your e-mail of 12thSeptember), ...I hope to hear from you ...Give me a call later on. *

    If you would like any further/additionalinformation, please do not hesitate tocontact us.

    I was really glad to hear (about thesuccessful launch).*

    I look lbrward to doing business with youagain in the future.Drop me a line some time.xI refer to (your last e-mail).I saw (your website).We understand from your e-mail that ...If you have any questions, please e-mailor phone me.I enjoyed meeting you and look forwardto (meeting you soon).

    Vocobulary

    Key e-moiling terminologyto attach / an attachmentto forward (an e-mail)disclaimerformatimportance optionIive linkreceiver/addressee/recipientsignaturesubiect (line)

    Soles ond morketingadr,.ertisement

    cataloguedirect maildistributionenquirylaunchIeaflet

    marketing seminarpayment termsprice listpromotional materialsrangesales (representative/conference, etc.)trade fair

    W I Getting started

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  • Structuring your messageTHIS UNIT LOOKS AT:I different ways of structuring e-mail messages, particularly repliesI useful Ianguage for introducing main and supporting points (e.g. firstly,...;

    os o result of ...) and for directing the reader (e.9. pleose see below)

    e *&**x* Look at the e-mail extracts below showing how different people have replied toincoming e-mails. Match each e-mail to one or more of these subiects.

    iir: {:l *:ti ll

    ll Dear stevellrrrrnr, you for your e-mail. Please see my responses in between your requestsll o"to*.ll sest wishesll rn,,i.illl> Please could you qive me the production frgures for last August? I need tollsend them to head offrce by the end of the week.lll',"r'r" on your desk.Ill > I need to see all the production staff on Thursday. Can you ring around andllarrange a suitable time for everyone, and then book a room?llfhe meeting will start at 4 p.m. and will take place in the boardroom.tl

    [TDear Martin

    llanr"o you for your e-mail. Please could you give me a call on extension 343 tollurruno" a time when I can come and lool< at your computer.

    ll r"r, ,."nu,.o,ll .trn"tll - - -originrt Message - - -ll rror, M. Monroell S"nt, 28 November 2003 09:45ll ,o, J. cooperll srnt".t, Computer problemsll o",,. ,,n",llpf.rr" could you tal

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  • 3 What other factors can ensure that your e-mail is well structured? Compareyour ideas with the tips below.

    o Reading on screen can sometimes be difflcult, so try to keep your e-mail as short as possible.The receiver should not have to scroll down too far to read the whole message.

    . Ensure your main points can be found easily. Introduce each one clearly (e.g. Firsrly, ...).o Use short paragraphs which are well spaced. Ideally, each paragraph should contain one main idea

    o Direct readers to the relevant part(s) of your message (e.g. See below .. .).o Consider numbering or bullet points, using headings and sub-headings, or highlighting key

    information (e.g. at 3 p.m.). ..:

    'a:::I::::::::::L-.,.,.,-''a :::::II:-,::::::I:'

    lntroducing moinl 4 Lool< at the e'mail below sent by Johannes Steiner, BTP's Regionalsupporting points Production Manager in Germany, in reply to an e-mail from Martin Kilsby,

    European Production Director. What are:I the main points?2 the supporting points, e.g. explanations in support of the main points (?his is drre

    to ...) and the implications of these (This ra,ill leodto ...)?

    To: [email protected]: [email protected]

    Subject: February production frgures

    7f tttachments: production-march-1 2.xlsDear Mr Kilsby

    Please frnd attached the latest production frgures for BTP Friedrichshafen,Karlsruhe and Baden, as mentioned in your e-mail of 9th March. I would like todraw three points to your attention in relation to these frgures.

    Firstly, you will notice that production at Friedrichshafen has risen by more than25%6 compared to the last quarter. This is as a direct result of tal

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  • Fp"acticeI ntrod uci ng m oi n points

    I ntrod uci n g supPort i ngPoints

    I Rearrange the words to make the six main points in an

    1 the company firstly plans invest to ncw meichincry 5 million2 production harre rtites incretrsed sccondly by 25ol'3 thcre is products gronring our thir:clly demar-rcl for4 the company dccided finally 100 has take to nenr on staff5 company's firstly has tl-rere a change to thc bcen policy6 linally product will invested be in Si I Otl,tl00 der,'elopment

    e-mail report.

    in

    2 Complete these supporting points from an e-mail report.

    1 I apologize for thc dclaSr i1 scnding this report. This is duc to ...2 We have experienced a number of production problems. This is as a rcsult of ...3 As agreed,' 500,000 r,r,rill be invcstcd in nettr machinery ovcr the next five Jzcarrs,

    urhich will mean that ...4 There's been a recent decision to expancl the plant. This r,rrill probably lead to ...5 We havc decided to tahe on 2 5 new procluclion staff. This is in responsc to ...6 On ing 1o ..., thcre u,ill bc delays to the delirreries to the warchouse.7 Precause of ..., we hope to be ablc to providc a better service in the futurc.

    2 Structuring your message

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  • Reference Usefulphroseslntroducing moin ideasFirstly. ...Secondly, ...

    Thirdly, ...Finally, ...

    I ntroduci ng suPPorting i de osThis is as aresult o/delays installing thenew equipment.'Output will be reduced because of tlneindustrial action.This is due to difficulties we areexperiencing with the machinerYThis is in response to an increased demandfor the new product.

    This will probably leadto short-termdisruption.This will meanthat our Productioncapacity will increase.There will be a short delay in respondingowing to the Postal strike.

    Directing the reoderSee below for further information.Figures can be found below.See paragraph 3 for full details.Please flnd attached ...As you can see in the attached file, .'.Point 4 above deals with '..My responses can be found directly aftereach of your questions.As stated in your original messagebelow,...A summary of the rePort can be foundbeneath this message.

    Yocobulory

    Yisiting a factoryexpand/expansionfacilitiesfactorygoods dispatch area

    health and safety (clothing)industrial chemicalsinstall/installationinvest/investment (in machines)itinerarymachineryplantschedules

    shiftshop-floor staff

    Productioncapacitycosts

    linemanageroperativesproblems

    rates

    targets

    Study suggestion Put new words or phrases on cards,with a translation into your own language onthe back.

    d 2 Structuring your message

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  • U.N IT Being clear and conciseTHIS UNIT LOOKS AT:E factors affecting clarity,such as layout and languageI Ianguage for linking ideas (however ...), giving examples (such os ...) and

    explaining (thot is to soy ...)

    fr*r:{*xq Look at the e-mail extracts below and answer these questions.1 In A, is it clcar: lrrhat June is writing about?2 In B, clo r,rrc lcnor,r, n hat is pctstponecl23 In Cl, n hat c1o you think are the r,rrords missing from the screen?4 ln D, do rve knor,r, when the interrrier,t s are exuctly?5 In E, what jobs are ar,ailable?

    To: [email protected]: jari-mil

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  • Giving exomPleslexplanotions

    Avoiding repetition

    Linking words

    4

    1

    2

    a

    b

    Look at these two sentences. Which of the underlined phrases is usedto give:

    an example?

    an explanation?

    The meeting is in HR2,that is, Room 2 in the Human Resources building.

    I think we should invite a member of the Finance Department to the meeting,for example Claudio.

    5 Look at the phrases below. Which are used to give:1 an example?2 an explanation?

    that is to say this stands for this means that in other wordssuch as to give an exarnple to Put it another way for instance

    for example that is

    6 What do the following abbreviations and acronyms stand for?li.e. 2e.g. 3re. 4ASAP 5Ltd 6pp 7V1.JI 8PLC

    7 Look at these two sentences. How could you shorten the second sentencewithout the meaning becoming unclear?

    Janet suggested we put the job advertisement in Business Weekly. Putting theadvertisement in Business Weekly is a really good idea, I think.

    8 a Join a sentence from A and a sentence from C using a word/phrase from B.

    b Which of the words or phrases are used to add information? Which areused to contrast information?

    c How many more words/phrases can you think of to ioin the sentences?

    Example:4lso

    A

    1 We are all busy

    2 You'll need to completean application form

    3 I will put the ad in theIocal paper

    4 IappliedforajobatRPT International

    5 I'm going to take thejob at Miltons

    6 I nearly applied for thesales vacancy

    but

    and

    despite

    although

    However,

    In addition,

    my colleague advisedme not to.they probably won'ttake me on.the meeting will stillgo ahead.I will put it in thenational press.send us your CV

    the poor pay.

    !l 3 Being clear and concise

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    !,

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  • 3 Cross out any unnecessary words and phrases to shorten this e-mail.

    Linking words 4 Complete the gaps in these sentences using words and phrases fromExercise 8 on page 25.

    1 Only hall the stalT turncd up at the mccting, .ccgiving a reminder the daybefore.

    2 Can you take the m.inutes for us today, ]ane? Coulcl you type them up after thcmccting?I'd lil

  • aslruof, pue ralr Sulag 6

    .IINN SIHI NO S]]ON ])VAI CNV ]VNEOOI DNINEV]'I ENOA OI NENI^^ON E

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    .l!elu_o oql allr^A z

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    'e'd ,)

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    uoar9 raladspre6ar lsag

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    e ro; acUJo ueqOuruu.rrg aql le ^cueoe^

    e aq lltM aroq] q}/ .raqLualdag u.ro"i1{cuecen leuJo}ul :1cal'qng

    )n'oo'^q@uoar6-d :uto"r3)n'o3'^Ll@,]els-lle :o_L

  • Reference Useful phrosesControsting ideasWe are all busy, butthe meeting will stillgo ahead.

    We are all busy. Nevertheless, the meetingwill still go ahead.I applied for a job at RPT International,although they probably won't tahe me on.

    I applied for a job at RPT International.They probably won't take me on, though.

    I'm going to take the job at Miltonsdespite I in spite o/the poor pay.I nearly applied for the sales vacancy.However, my colleague advised me not to.

    Adding ideasI will put the ad in the local paper.ln addition, I Furthermore, I will put it inthe national press.You'll need to complete an applicationform and send us your CVYou'll need to complete an applicationform. You'll also need to send us your CV

    Giving exomplesVery few candidates fllled in theapplication correctly. For example, / Forinstance, I To give an example, severalforgot to sign the last page!

    We need to discuss a number of issuesduring the sales meeting, such as the newsales targets and recruiting new staff.

    ExplainingUnfortunately, the conference room isbooked all day Thursday. This means thatwe'll have to use the boardroom.The applicants for the vacancy all havedegrees. Toputitanotherway, / Thatis, /That is to say, I ln other words, they're alloverqualifled.The meeting's in OB9. That stands forOfflce Bloch 9, by the way.

    Yocabulory

    Meetings ond interviewsattend/cancel (a meeting)be shortlisted (for an interview)candidateflll in / complete (an application form)Human Resourceshold/postpone (interviews/meetings)interview (a candidate)items (for discussion)make (an appointment)participantprocess (applications)put (an advert in the paper)recruit/recruitment(type up i take) the minutestake place

    vacancywell-qualified

    Abbreviotions ond ocronymsAOB (any other business)ASAP (as soon as possible)CV (curriculum vitae)e.g. (for example)etc. (and so on)i.e. (that is)I( (kilo = one thousand)Ltd (limited)PLC (public limited company)Re. (with reference to)VAT (value added tax)p.a. (per annum)pp (per person / pages)wpm (words per minute)

    Study suggestion Try to expand your vocabulary by recording words with those which have a similarmeaning, e.g. to toke on = to requit;plant = foctory.

    E 3 Being clear and concise

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  • U.1l$1',1.11 Choosing the right level offormalityTHIS UNIT LOOKS AT:I features of formal and informal e-mailsI factors to consider when choosing the right level of formalityI useful language for being formal and informal

    (would you mind...; thonks for...*)

    e Oyf *eX* I Look at these e-mails. Put them in order from the most formal ( l) to theLevels of formality Ieast formal (3).

    To: [email protected]: [email protected]: Your latest orderMakki,I just wanted to let you know that I got your order today. I'm really sorry, but we've runout of the blue folders. Can you get in touch and let me know whether red ones wouldbe OK instead?

    Best lr.ishesLauren

    To: [email protected]: [email protected]

    Subject: Hi johnHiThanks for your order - got it today. Will send off all the stuff to you straightaway. Thanl

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  • Useful Phroses

    5 Find words in the e-mails on page 32 to do with'orders and supplies'.Put them in the table below. Use your dictionary to help you.

    Formal lnformal

    stuf{

    7 What different ways can you think of to begin and end formal and informale-mails? Give examples of when you have used each of these and why.(Look at the e-mails in this unit and in Unit I for examples.)

    8 What do these informal lnternet abbreviations stand for?I2L8 2AEAII( 3IOW 4TIA 5B4N 6CU TCUL SOTOH 9TI(SlOFYI 1l BTW l2FAQs

    5 Find phrases in the e-mails on page 32 to add to the table below.

    Forrnal lnforrnal

    A Thanking someone Thank you very rnuchIor...

    B Asking someone todo something

    C Conflrming something

    D Apologizing forfor ...I apologize for ...

    tr 4 Choosing the right level of formality

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  • Formollinformal 4 Rewrite these sentences using the prompts to make them more formal.Example: I'r,c put a copy of our latest brochure in the post to yor-r toclall {A cop5r of ...)A copy o{ our latest brochure has been put in the post to you today.I Can you lct me har,e somc more details of tl-re discounts you ol'l'er? (\A/e r,t,ould

    apprecitttc...)2 I place a stationerlr orcler once a month. (A stationery order ...)3 T'11 cancel thc order as soon as I can. (The order ...)4 I'm sorry trbout any problems this mtr5r cause. (Wc apologize ...)

    5 Write a short e-mail to a colleague you know well thanking them for helpingyou to process some orders and asking for their help in the future.

    Problems with a supptier 5 r af), {.} You work for a supplier of computer hardware. Listen to avoicemail message from a customer who has not received an order. Asyou listen, make notes below.

    b Write an e-mail in reply.

    LLLLLLLL-LLLLLLLLLLLLLLLLLLLLOOOO O O O iDUO OOOOO O DO O oOOOOO \tOO

    Name,

    Complnv,Crder no,order detarlsr

    :ftl:llili!,Z*{ormolitY thot Yourreoder exPects'

    EfE 4 Choosing the right level of formalityE

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  • Ref,erence lJsefut phroses YocobularyThonking someone Orders ond suppliesThank you very much for (your reply). cancel/place/process/receive/conflrm (anThank you for (your e-mail). order)Thanks for (your order).* clientThanks a lot (for everything).* contact

    customerAsking sorneone to do something

    customer serviceswould you mind phoning the suppliers' d"rruery (dateiterms)Could you confirm your contact detailsi discountCan you get in touch about your recentorder?* disPatch

    get in touch*Confirming something goodsI have pleasure in confirming (that the r !r

    -.

    goods have been dispatched). letter of complaintI wish to conflrm (that I have received orderyour order). run (out of)*I just wanted to let you know (that I got servicethe stuff).* stationeryApologizing for somethinr stuffrPlease accept my apologies for (the suppliersservice you have received)' Messoge obbreviotions *I would like to apologize for (the delay). 2Lg too lateI apologize for (the problems you havehad). - AFAII( as far as I knowI'm really sorry, but (we've run out of B4N bye for nowfolders).* BTW bY the wa5z

    CU see youCUL see you laterFAQs frequently asked questionsFYI for your informationIOW in other wordsOTOH on the other handTIA thanks in advanceTI(S thanhs

    * informal

    4 Choosing the right level of formality

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    @D1oX o3)

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    alqrssod sp se qrnol uoos ur uec 1aB nodJepro eql nod luas e ,J peluem 1a1 o1 1sn[ a,rou1 1

    1s11 ecr;rd.rno palepdn ;o ddoc rue I E 3u1qce11epeqrledsp seq ueaq repJo leql rnod ur Surur.rguoc l aneq ernseeld

    pasneo due ecuelueauocur ezrSolode JoJ eAeql ul sl 1Yr1 Pepnlcut ect'td

    etu o? o?Elrseq lceluo, lou op eseeld uorleu;o;ur.{ue no.,{ ;r ppo,rl a>III JeqUnJ.rno[ repro o1 Sur,rrece.r >lool pre^ roJ I

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    8

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  • Getting the tone rightTHIS UNIT LOOKS AI:I the importance of making a good impression on the recipientI useful Ianguage for being polite (Sholl I ...1of course you con ...)I ways of altering the tone of your message (highly ...; guite...)

    Context I Match each e-mail I-3 with a responseA-C.Responses

    Would you mind if I took 1 3th July off work? l'd really like to attend a salesconference in Brighton.Regards

    l've got some free time this afternoon. Would you like me to help you toarrange your business trip to Paris?Best wishes

    l've booked your hotel accommodation for next week, as requested. l'mattaching details of the arrangements. Please could you confrrm you are happywith them.Thank you

    I don't really need any help. I can manage just fine on my own!

    It looks like you have made a mistake. I asked for a room with a shower, not abath. Sort it out as soon as you can, will you.

    NO, YOU CAN'T. WE'RE FAR TOO BUSY THEN.

    tr 5 Getting the tone right

  • lf,l lq8!r auol aqr Surrlag s

    : 'puelsur euoqdolal eql esn Jo Surlaelu eJe-+-ol-eceJ E eAEq -

    i ere qorq,r suorlenlrs JoJ Iruu-e Sursn pro,r.u'eldruuxe rog 'e8esseuu;no,{r Surlucrunruuroo Jo poqleu eleudo.rcldu lsoru eql sr Iruur-e Jeqleq,\\ Japrsuo3 g

    i .(1uo 1nq'((:) 'c1e'suocrloure's,,(e1tus asn ,(uur no1 L

    ii ol Je1eq s.11 '(.3ururug,) puur-e ,(r3ue ue pues l,uo6J g

    leql uorsserdur aql se,tr8 11 'sJellel 1e1duc ur e8ssetu aloq,^A eql elrJ,^A l.uocl

    puu JepEeJ eq] qlr,l.t. e,tuq no.{ dqsuorleler eql lrns ol euol'tnof ldepy

    ]ou sr oreql' ('c1e'euoqdelel'eceJ-ol-ecuJ) uorlecrunuruoc Jorllo qtr.\\ elrlull 'euot Jno.{.+o InJerBc og

    ' ol pepJe,4AJoJ eq UBJpue pJoceJ lueueu;ed E sr lreu-e JnoI'elrJ,rd no,( 1uq,u lnoqe ,(11nge.rec )urr.{J Z

    ('no,(uo"r.1 esuodser [[nJ E toedxe o] uoq,r ,lo.ou1 uos;ed eql tel o] e8esseur uoqs epues 'ocuofJo esnec ,(eur ]Eql Ireru-e ue;;o SurqsnJ pro^B o1 pue 'elqrssodurr

    sr srql eJeqA) 'srnoq Jno.+ urqlr,la slruur-e IeuJelxe 1e o1 ,(11n1 puodsey I

    's))eJlxaaql u! sde8 eq1 Sugla;duuoe;o srfuru ror.llo Lurolsurerg 'xoq aql ur sese,rqd

    aq1 3u1sn ,(e;;od lluLu-a ue LUor, )f,EJlxa 3u;mo11o1 aql u! sde8 eq1 e1a;duo3 t A>ltod

    ;elrsse.r33e Jo opnJ Sur.reodde ;o'1re;rp oo18uleq 1noq1r/v\ slletu-a ssoutsnq >;r1nb'1.roqs e1!J^ ol l! pu!, nor( op {see mog I

    ;{;1uere.r lues nor( slletu-a o/v\} aqlJf,sap o} asn plno/uslueldgre,r aql 4upll no{ op r{)5tAA iLuorl}}o q)ea aqpf,sap o} osn no{ p;noalselrlre[pe asaq] ]o rlllrl/v\ '{;1uare.l po^!a)oJ ereq no{ slletu-e o/\a} Io >;upll I

    E

    n

    'J2P02J

    ;noA uo uorssaldutooo6 o alotu Puo

    '^'*';;1,3I,,f:TJiit

    auol!-is!&s&{'es{}"*d

    'slleLu-o or.ll lnoqe ples slue;d;ear aql lpq^\ ol uols!-I ;'g LJP q

    C-: l: 4-i O-: (-:)-:(-:'suoseoJ .rno{ elgg'uo)rloLue ue osooq)

    ig7 e8ed uo sesuodser aql,o q)Ea pa^!o)e.r no{11 ;ae; nor( plno^r\ ^,\oH e Z

    'uorl?zs a)ua)a+adaq1 ur (sAalttus)

    suof r+ol'uz 2q+ Jo6urupattt 2q+ llzq' dlr

  • Oflrering cnd osking 4 a Look at these phrases from the e-mails in this unit.1 Would you mind if I tooh l3th Ju\, ofl' r,r,ork?2 Would you like mc to help you to arrange your business trip to Paris?3 Please could you confirm you ure happy with the arrangements.

    Which phrase is used to:A ol'ler to do sornethingiB ash someonc to clo something?C-' ask to be allowcd to do somelhing?

    b Now Iook at the phrases below and decide which category (A, B or C)each belongs in.

    I Would you cancel mlr hotel reservation lor me?2 Do you mind if I make a change to my f66i111*;3 Shall I arrangc ibr a taxi to pick us up liom thc airport?4 I r,vould be gratclul if you could send the invoice directly to me.5 Can you orgarnise my transfers, plcasci6 NIay I amend my hotel arrangements?7 Let me mcct ys11 at the airport.8 Would you mind calling the conference centre to confirm our arrir,al time?9 I could meet y6tr at the station if ysq 11L".

    10 \rVould it be possiblc to chnnge the tirne of my flight?

    Dr"rcct/sndinect

    Tio Don't be uPset bY

    ili:'"'::'^T'.:ffi:.-o.u

    luat more directthon others'

    E

    1

    Which sentence in each pair is the most direct?a Sort out the arrangcmcnts lbr rnc, r,l.ill you?b Pleasc coulcl you sort out thc arrangements lbr mc?a I nccd you to help mc rrr,ith thc rcport.b Would you rnind hclping me lt ith thc report?

    Getting the tone right

  • -EI ]r.tdrr auol aql Eurllao q

    "'plnoJ eM s"' tll e>l{ }r{E1tu no1 7

    "'ueJ eM pinoqs a1doe4 7

    "' lsnur ereq auo,,{re,Lg 1

    'slduo.rdeq1 e1e1duo3 1{ueduor;nor( Sururo! eer(oldue ^,\ou B 1;a1 no{ plno/vr lrrl1 f sarnJ 3u1t1g

    'ure8e en8er4 o1 oB -' p,I g;go [epsan; c>[El l,uptp no,{ reqle"r pJ I

    'lnJesn lEql l,usE^\ srrEd ur esrnoJ OqJ g'lnJrepuom lou lnq 'esoddns I 'eJru

    -

    se,u drrl cqJ S'lsedepng ur IeloH uolllH eql pueuluoJar I I

    .peloadxe I uEql relloq sB^\ Iclorl cqJ t.'poo8

    -

    lou s,leloq eqJ Z'aluereluor eql lnoqe -rerlree pres nod leq,!\ rlll^{ oa.r8esrp 1 1

    ,.1..t:r..r

    'xoq oql u! spro/v\ orllro ouo 8u!sn /y\olaq sof,uoluas eq1 a1e;duo3(.

    ("' y ingale;8 eq plno^r I) '6St6 Sgt i OO uo aru 8urxe.;.{q uorle,uoser dru tu"rsuo3 g("' elqrssod aq lr ppo1,1) Mer^ E rlllm ruoor E lue^\ J I

    ("' ruaes l.useop ilq Ialoq oqJ) 'lflq 1o1oq;no,{ pred l,ua,req no1 9("' no.{ plno1'1) 'o,ree1 no.r( eroJeq srred roJ slrulep }Ju}uor ;no,{ sn a^Ee.I S

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    ("' nod plno6) 'ernqtorq Ie loq lsclel rno.{ eru pues Z("' ptnol) 'ruoorqleq ellnsua ue qlrm ruoor e18urs e lue^t J I

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    euol aql 8uya4y

    I '6urPuouaP

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    pu,+ plnoM JaPD"J

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    ,]

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    'luorueluoJ,{-re,r lou s,lI e '}uJrueluoJur s,lI 9'qlunl

    .roJ aru 8ur1ceru,{1quqo.rd s,on8eellor,{ry 9 'qrunl JoI ctu Surlaaru s,en8ecllor .{11 c'lolsrrg leloH aql pueurroJar.dtqB1q J e 'Iolsrrg IeloH eql pueuuotar I t

    'uru 6 le dn no.,( >prd 1q31ur I rF 'ure 6 1e dn no.,( >1crd 1,1 g'ureporu,{1;r;e; s1 1.rod;re eqJ e 'urepour sr lrod;re JqJ Z

    'eapr poo3,{.re,.r. u tou s,ll e 'eopl puq E s }J T2a8esseuu s.rollr/v\ aqlJo q13ue.r1s aql ol op seBueqe osaql op lert1[ 9 aSosseruJo qfue.rr5

  • Polite responses 4 Match each question with a short but polite response.

    i*ff:n",:l:a: 'or rereod it Yourselr'

    C

    5

    5 How would you make each of the responses on page 40 more polite?

    May I take part in the eJearningtraining course in Gencva?Do 11611 mind if we htrvc the salesconferencc on 13th]uly rather than7th? It'il mean staff from the Ntlunichbranch carn also attend.Would you mind if I took a day offwork next nreek to attend ptrrt of theproiect management conference inBerlin2

    Shall I mcet the visitors at thelr hoteltomorrortr?Would you like mc to phone ibr a taxi tcrtal

  • m lqBu ouol oql 8ulllac s

    -LINN SIHI NO S]TON ])VA CNV IVNENOI SNINEV]I UNOA O-L NEN] ^^ON }

    iauol aql aqlJ)sap o1 esn no{plno^ sallpefpe ]eq11'uo]]!rl^ aAEq nor( ;teu-e oq] proJ o] auootuos 4sV ,

    'l! asn nor( se go ase.rqd q)eo {f,ll t

    'llpr.u-a;no{ ul asn o} }!un slq} uro4 soseJqd e1;1od aaJq} asooq)

    E

    Z

    T

    (.

    '?uo+ +o q16ua't1s

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    saqsrM lsag

    '{epo1 ,uorlepour.uo3lv a1erodlo3, ;o {doc e pelsod eneq ;

    suetlltM rN reac

    eprn6 uorlepoLur.uooov :1cal'qn5

    'MOu)

    uoJnel

    au lol lsnl

    uorlels aql ol Ull :1ca[qng

    zuut )eeo

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    sqlgluD ]ed

    ,(;alacurs slnol

    '1r pa^rooar aneq no{ }eLl} rurquoo no{ p;noc esee;4

    ')rom JaUe umol olut oO o1 1o6 en,1

    'ouo q)Ea o1 {;de.r p;nom no{^

    otl oP!f,oP uoql'slletrl-e eleledes o/v\l alEoJf, ol sa)ualuos osorll e8ue.r.reeg g rapro 1o>fio1

  • ReSer"eme:e Useful phroses

    Asking to be ollowed to do something(ond responding)May I (alter my hotel arrangements)?Would it be possible to (change my flighttime)?Do you mind if I (pay later)?Would you mind if I (took l3thluly off)?

    By all means (postpone the event).Of course you can (attend the session).I'd rather you didn't (take Tuesday off).I'm afraid you can't (have the whole dayolT).

    Asking someone to do sornethingWould/Could/Can* you (cancel myrescrvation)?I would be grateful if you could (conflrmthe time).Please could you (organize my transfer)?Would you mind (calling the conferencecentre)?

    Offering to do something (ondresponding)ShallI(orderataxi)?Lel me (meel you al the airport).I could (meet you at the station) if youlike.

    Would you lihe me to (help lzou)i

    Thanks for asking, but (she's alreadycalled)."It's very kind of you to offer, but(someone has already done it).Thank you for your: offer.

    Vocabulary

    Business trovelarrange/arrangementarrival timeattend (a conference)billbook (accommodation)business tripcancel/change/make/confirm (areservation)conferenceflightmake (a mistake)organize (a transfer)phone (for a taxi)pick (someone up)singlc/double room (with an ensuitebath/shower/view)sort out (a problem)

    Smileyslemoticons:-) = happy:)= smiling:-( = sad/Irowning;-) = winking/flirting/johing:-O = shoched

    :-) = sarcastic:-/ = thinking:-D = laughing

    * informal

    Study suggestion Keep a record of useful prepositional phrases, e.g.to take port in (o course);to pick someone up (from the stotion);to toke o doy off (work)Also note down useful word partnerships, e.g.to ottend (o conference);to book (occommodation);to concel (o reservotion);to orronge (o trip)

    K 5 Getting the tone right

  • W lq8u ouo] aql Burllog s

    'aPEtu erreq no{ so}ou ua}}!r/v\puErl aq} osn .8ul>;ooq e olrl.u o}

    IaloH JgH aql ol llpru-a uE ollr11.slJud ol dg.r1 ssaugsnq p uo SuloB e.rB no 9

    I ii.,:) i\l

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    suaIno{ 1ueq1

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    S ue qltm ruoor s, e o>ltl plnom l,e;qrssodJl

    'atu JoJ

    -e

    g azrueGro pue J 7 ,{Lu looq p;noc no,{;r ;n;a1el6aq plnoM | '^ln[ qlg L-q] [ LxoJJ ] ; ssautsnQ e uo sued o1 6urob u,;

    olJaI! reoc

    'l!Etu-a aql u! sde8 eq1 e1e;druo3 y

    ueH

    {q - no,{ lltM rssoippela)cr] urnloJ e poou I

    pureS reac

    ')f,arlp ssal ^ oleq llEru-o ol.{} a)eN "' ot tuE,tl I a"'I ppo.) i"' I,{etr{ a"' I JI )IO 1 sI

    '41;;od lspal aql ol lsoLu eq) ruoJr';ap.ro u1 sese.rqd aseql lnd Z

    uorlEpouuroJcE >looq IIEqs Ieloq eq] I geseeld Suqooq rnod.{eru l eaeq oJueJeJer c,

    rnol eql >1eads o1 p,I DIII o1 eptn8 p1q31g;e1e1 >lool JI plnom relel I puru no,,{ e EIEArrre 3o.rno,{ eurrl urruuoJ nof eq] plnor Z

    e rxeJ aru no.( plnont aIII ol IIeJ I?apro llarJo) eql olu! suollsanb oseql u! spJory\ aql lnd I

    leloq o) Yodrre t"'ll'i',}l :

    (r1oo"l elFuls ellnsua '

    'uec no{;r {epu1auoq {u; o} }r puas 'lsn6ny Ll}g L uo }rnl)uerl ol

    .{&at&aw

  • U, N.l T Checl(ing before you sendTHIS UNIT LOOKS AT:I the importance of accuracy in your writingI strategies for avoiding careless mistakesI typical grammar,vocabulary,spelling and punctuation mistakes (since/for;

    present si m ple/continuous; make I do, etc.)

    e ***ext Look at these e-mail extracts about forthcoming training courses.What initialExomple e-moils impression does each one make on you the reader? Give your reasons.

    I have sended you a listsession.

    of what the materials you must to bring to a training

    To: [email protected]: [email protected]: Sales training date

    Pleiase note that the postponed sales training will now be held on ThursdayBut 13th is I Fridayl ebruary, in Room 314. lwould be grateful if you could let me l

  • ffE pues no,( aroJaq 3ur>;:aq3 9

    'llEr.u-o aql ul sJoJJouollEnl)und pue 3u!llads teturue;8 Jo soldtllexa pull la8en8ue; oql (q) puEuollEurJoJu! aqf (e) sr alern))E /,\ oH'Z osr)raxf u! lletu-o aql tp ure8e 4oo1 t a)ueretuo)

    serd 0g:9 t-09'tIeelJo] 0g:rI-00:rI

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    ,3ururee1-e ur sluerudole.\ep tuore6, - GZS ruoog) doqsryo16 00:I I(119 uroog),{.reue14 00:0I

    r)(lot.ro q41 [upt.r7srred'puBrD IeloH lreqotco 0I-g

    sseulsng rog 8ururcr; eulpo

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    '99 e8ed uo ldl.rrsuerl orll ur sroli\su? .rno{ 4req3 q

    arellEJ JLII ol pelnru-c 0q IIm\ IEqM ti lnoqE ITEr cql sl ]EqA\ r

    ,ller eql Surleru sl oqr4v\ I

    ';;er euoqdelet s!q) ol uals!-l I " tIID) auoqdV 1i r -t ar,t.y {rr;,1}ri s

  • Opinions 4 Look at the extracts below from company guidelines.Holrr n ell did thc e-mnil r,yritcr in Exercise 2 iollovrr what is suggeslecl?Why do you think accuracy ol language and informartion is important in businesse-mails?

    Do you follow these guidellncs?

    Reread the e-mail carefully, or get someone else to read it, to check you've toldthe recipient everything he/she needs to know

    - and you've got your facts right.

    If a meeting's on 14th and you write 1 3th, the recipient's going to turn up on thewrong day.

    Check for typing andpunctuation errors. An e-mail full of sLLCh errorscatT nTake a bad. impression on the most patient reader * and can evenlead to misunderstandings. lf it's importctnt enough to send, make surethe reader under stands ll lLn' messag e!

    1

    2

    Il"Ti'r'I",'^tT'?lt'

    rl, [' a,t + u' u"' es b ei w z,enit, ond it's, for exomPre'

    Any wrter can mal

  • M puas noi( arolaq Bur>;raq3 9

    ,. ..,.,.,.,.,.,,.,..:r:::a:-,-...

    ., iu"t{+uJDzl o+

    "^Dq +snf

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    sD ufns 'sPJoM zulos

    .,;^:l;x.Tlffll;:1'

    azt- ldacco tvlou

    aldoad Auotu *uIi:)'so 6ur11ads qs116u3

    uDrrJaurv 1q611q61q 11 11

    ;;,'"dlgjllaHlA1as noA rrrri::l::l:

    erlEeql/relEeql 6roqEI/rnoqr?l 8

    relle^Er]/rale^Er] Iesrlce;dTarrlrerd 9

    eJuaJrl/asuaJrT q

    czrueS.roTastue8ro 7-rnoloJ/roloJ

    r0luer/erlueJ zpelleruEJ/p0leJUet I

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    i8ur;1ads qsllyg ro ue)rror.uv osn ol no{ .ra;e.rd r(uBdr.uoe .rnor( saog g

    ao '6ur11zds qsr16u3

    u5l+!J8 Jo uD?lJ?\IlV'

    asn noA 'raq+auM '

    ll sdtr

    SuylaQs qs1fiu1uD)ueuv PUD rrslllJg

    1!l'.rnsipuo)aaM leer6 e o^eH ')aam slql )lom preq rno{ ro1 1;e nou{ 1ueq1

    'Mou) aLu 1e; tsn[ '1r Ournnoroq ur , sr euo{ue! lapeel ssautsng Jo uolypa s,)aaM stq] 9 lsnl-eneq ; ' s

    , roruos se alot Mou laqur lsoq oql lle iaq qsrm aM'oun[ ]sLZ uo ]aor]S q6!H aLl] ur suotlecrunLUruo3

    z{oue6 1e qol areu raq syels aqs lre; Ournouu oq ],uol^ len ' t'nnou sree,{ oM} ra^o ro; luauyedap z aql }o roqLuau , ,{.ren

    E uaaq seq oqm 'ql.luis len 6urso; aq ,(;uoqs llrM oM leq] aJUnouue o] i{.uos r,u.l'1eem poo6 e peq llB an,no{ edoq I

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    q8noqlpTra,tor\\oq 8aorrretl/JeurEJl I

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    e,rrsuodxaTelqenie^ ,leuuos,radTpuos:ed E

    pelserelurTSurlsoJelur ZledrcurrdTcldnur,rd 1

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  • TiD lt's imPortont to beobl" to identifY Your,+r,Jr;#?}5ffi,.being oUle to deol wttn

    them.

    Punctuation 5 Remind yourself of the main punctuation uses by looking at the examplesentences in the Reference section on page 54. Which of the uses areillustrated in the e-mail in Exercise 4 above? Now punctuate the e-mailextract below appropriately.

    ITllthere are three parts to the course finance marketing and HR Mark Draper willllbe the main trainer for the finance and marketing sessions Joy Marlow will be

    ll resPonsible for HR do you have any questions about the course content

    Grornn:or 7 Lool< at some typical grammar mistakes. Correct each one.What features ofEnglish grammar do you find difficult? Keep a record in the framework onpage 58 of the Resources section of your typical mistakes.

    1

    2

    :\:iLji:l:j iIri::

    I har,c lived here sincc tr,tro years.lf I rrrrould have more time, I wouldtahe a course.I am thinhing that we shouldposlpon(' tlte nexl I rainin g coursr'.We haven't had much participantson thc courses.The trainer made his bcst tomotirzate all the participants.Wc all lool< lorward sceing you soolrThcre's been a signiflcantly increasein the course cost.

    6

    I Now complete these sentences appropriately.I At the last conf'ercnce, there weren't very many ...2 At work yesterda5r, I did my bcst to ...3 I1 I had more money, ...4 I have worked at thc same company since ...5 I think that all training courses ...6 I look font ard ...7 I'r,,e seen a signlficant ...

    Look at the e-mail below.There are some things the writer is not sure aboutand needs to check before sending the e-mail.Which option would youchoose?

    Dear Mr Chathal1 write / am writing to invite you to 2 take / haveparl in a forthcomingbusiness seminar, 3 which,/ what is due to be held 4 at / on 6th June in theGrand Hotel, Altwood. The seminar is entitled'5 Doing / Making BusinessOnline'. Full details of the programme are attached.lf you 6 have,/ will have any questions or would like any 7 advise / advice,please do not hesitate 8 to contact ,/ contacting me.I lool< forward to t hearing ./ hear from you.Yours 1o faithfully / sincerelyMaxine Laportaire il

    Checl

  • ffl puas nol eroJaq 3ur4:aq3 9

    IINN SIHI NO S]ION ]>VA CNV IVNENOI DN]NIV]I ENOA OI NENIMON E

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    "' :a:Eld...

    :auJlJ.. .

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    "' )ul )noqe lleLu-f i,' 6Fq

  • Ke$efcrte e Grammar The training course was great!Conditionals Are you attending the conference, too?First conditional: Il + present simple, Michacla' who is my boss' is running thewilll couLllmilThr + infinitive course'IJ. 't see l:,lttt, I will tell hint.Second conditional: I/'+ past simple, Vocabularywouldl couldlntirht + infinitiveIf l'haclrnore time, I u,Lttid take a cow'se. British ond Americon spellings

    Relotives cancelled/car-rceledThe man that I was speaking to yesterday centre/centeris the Production Manager. colour/colorJackie Morgan, u,ho is thc Media Account labour/laborManager, has been promoted. Iicence/licenseDo you hnow whose journal that is? organise/organizeTomorrow's meeting, *,/rich starts at ten, practise/practicewill be held in Room 495. programme/programForlsince theatre/theaterI have lived here/or two years/sincc traveller/traveler200 1.

    Eosily confused wordsSomelonY

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    TrainingGerundlinfinitive course (materials)I look forwardto hearing from you' give (the plenary / the opening speech)If you have any questions, plcase do not make (a reservation / a mistake / a plan)hesitate to contact me.

    participate/participantAdjectiveslodverbs sessio.There's been a signiJicant increase in the train/trainee/trainer/trainingcourse cost'

    worhshopThe course cost has increasedsiglniJicantly.

    PunctuationTwo people are leading the session: Juanand fos6.Marco will give Thursday's plenary:Regina will give it on Friday.The rooms we'li be using are lO2,232,356,417 and 455.

    Im 6 Checl

  • W puas nor( oroJoq Burlraq3 9

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    IrcIu-e uE qprorer e 3

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    uorlr?]r^ur uE E

    dee>1 o1 ga,rt3 o1 7

    lJarroJ o] gopo] s

    Iceqc ot ro{Eru ol

    ldarre o1 7e{El o} I

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    : "' JSoqM ,trou>1 no,{ o61 9

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  • ResourcesNote: The material on pages 56-58 may be photocopied for use in class.

    Unit IE-moil oddresses

    I Match the pairs.1 dot2 lower-case j3 bachslash4 colon5 forward slash6 upper-case j7atB hyphen9 underscore

    alb@C

    d:e_f\

    hIi-

    2 f) l.l Listen to the voicemail extracts and complete the table.E-rnail recipient E-mail address

    1

    2

    3

    I

    3 With a partner, take it in turns to dictate e-mail addresses and recipients foreach other to write down.

    Unit IFromework Consider Notes

    Why are you writing?

    Who are you writing to?

    Do you need to cc anyone else intothe e-mail?

    What would be a helpful andappropriate subject line?

    Do you need to send an attachment?

    What phrases are you going to use tobegin and end your e-mail/refer to

    i

    ilIll

    I

    I

    I

    !I"_YP]j Td fu-t119 colte{ lWhat do you want the recipient to dowhen he/she receives the e-mail?

    Resources fromE-mailingby Louise Pile O oELrA IUBLISHTNG 2oo4

  • E sorrnosau,ooz DNrHsrrana vJ1uo O elrd osrnoT dq rilUrDur-g uro4

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    2peurc1dxe ueeq ^

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    2(3uo1 oo1 1ou 'e'r) r{13ue1 olqe}lns e Jo lreu-e eql sI

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    s1ulod 3u;poddngslugod u1e11slulod lnotrz llun

  • Unit 4Factors to consider

    Consider these and other factors Notes

    Your target reader

    Your reason for writing

    Appropriate level of formality

    Useful words/phrases/ grammar

    Unit 6Typical errors Wrong version Correct version

    Unit 6Checklist Yes/No

    Is the purpose clear?

    Is it well structured?

    Is it clear and concise?

    Is the level of formality appropriate?

    Is the tone appropriate?

    ls the language/content accurate?

    Resources fromE-mailingby Louise Pile @ nELrA puBLrsHrNG 2oo4

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  • PresentationI a lB 2r\

    b

    Advantages

    'i C ,l not rrscd

    for the Valcncia plant and the implications of this. Therc arcsome nLlles on my dcsh, by ths 1v6y Er. tharnhs vcry n'ruch. l'llsee you when I get back.

    2.2Hi, it's X{artine here. I'm going to be out of the ollicc all daSrPlease could 1,ou e+nail X,Itrrtin I(ilsb1, the procluction reportlbr the las1 quartcr? Thc lllc's in thc usual RTP folder on thescn cr. Thanhs. Could you mention that Ztirich's disappointingratcs arc bccause of problems r,r,ith the old equipmcnt they'r,egot. and that Gener,a's rntes are tvr,ice as high as those inLucerne due to the nen, recruitmcnt policyT lrinally. somc Basc]staff rir,ill bc moving to l,ucerne r,r,hen thcir lactory closes ...probably by July. Ilr, thanlis. goodb-r,,e.

    Answer key

    ContextA results: mccl.ing B softn:rre C report

    (r f inall),, Si I 00,000 nrill bc inyested ip productderrelopment.

    2 Suggrstcd ansu,ers1 This is clue to dilliculties r,r,e are experiencing with thc

    ncr,r, machinery.2 This is as a rcsult of delays installing the ner,r,

    machinerl'lI ... r,r,hich vrill mean that our production capacity r,rrill be

    highcr.4 This nrill probabll, lead to short-term clisruption 1.o

    production.5 This is in respolrsc to an increased demand lbr our latcst

    producls.6 Owing to thc sudden increase in demancl for N,{odel

    xE 12. ...7 Because of the increased inr,cstmcnt, ...

    3 1bekrr,r, 2attachcd lbetnreen 4paragrapl'r5 a{1cr 6 inlirrmation

    4 SugpTesledarrsu,crs1 thank you for your phonc call.'l'his is iust to conlirtn

    that I'll send the e-mail ]rou arskcd me to r,r,hile ],ot-t'rcir\\ ir-\. 13cst rrgirrd:. Lorrist'

    2 Ib all staffI am r,rrriting on behall of l)roduction \,lanzrger Jos6Carcia to confirm tnro things.F'irstly, HQ has ngreed to a 5O million expansion ofthe rnain plant hcrc in Valcucia. This vrrill mean that thefactor_1r r,vill be three times its current sizc and harre irhigher production czrpeLcily In addition, due to theder,eloprnent, staff iir,ill havc bctte r Iacilities and therenrill be an impror,ed goods clcspatch area.Secondly the compan5r plans to opcn six nert, lactoriesin Spain. r,r,hich r,r'ill lead to t[-re creation ol at least 150nerrv jobs. lVIore f:rctories also means the cornpany canrlanufacture a lrrider range of products.Please see Jos6 (larcizr ftrr lurther inlbrmation.Best regardsLouise Dnvies

    Review1 clepartrnent, linc, report, capacity2 1 Firstly. the imrestrnent is higher than expectcd.

    2 Sccondly our production targcts arc 'l 5'X, loner than lastyear.

    3 Finall1,, production rates in Shanghni/Beijing are as highas Lhose in Beijing/Shanghai.

    4 This is in responsc to a risc in production.5 Thc changcs r,rrill lcad to an increase in production

    capacity.3 fhe e-nriril should sa1,: old. proth.Lt'tiort etluiltrne nt: trui(e as

    high as t/rose irr LtLctnte: L'losc by July.4 SugpTestcd rrrrsu,er

    Dear lVlr lockelAs requested in 5,ss. e-mail of 22nd February. I am nrritingto inl'rrrm you of change


Emailing shireen abbas _cv

Emailing shireen abbas _cv

Transwatch am lfor emailing

Transwatch am lfor emailing

Emailing pour les newbies

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Lect-5 Java Emailing

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Emailing 12618_warehouse Data Mining

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B2B cold emailing

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IN-Consultancy Brochure_For emailing

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SAP Emailing Vendor Payment Advice.pdf

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on HIPAA – Texting/Emailing/BYOD

on HIPAA – Texting/Emailing/BYOD

Emailing workshop by Savvy

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Emailing in a Spammy World

Emailing in a Spammy World

Emailing June08

Emailing June08

Emailing destyni brochure proof (2)

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Powerpoint of emailing universal

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Emailing Your Brand

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Transport Presentation for Emailing

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Emailing plan

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Written Communication - III - Effective Emailing

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ACDSee Pro 3 tutorials: Emailing imagesfiles.acdsystems.com/english/...emailing-images.pdf · ACDSee Pro 3 tutorials: Emailing images Sending email Selecting default or SMTP email

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Cold Emailing 101

Cold Emailing 101