Louise JonesCurriculum Vitae

louise.jones.home@gmail.com(http://www.linkedin.com/in/louisejonespa)

Mobile: 07909 846 758 41 Princess Crescent, Halesowen, West Midlands, B63 3QE

Full UK Driving License

PERSONAL PROFILE

A well-motivated and energetic individual who possesses good interpersonal skills and the ability to

communicate effectively on all levels within an organisation. A responsible and hardworking

individual, who always strives to achieve the highest standard possible, with an enthusiastic

approach to work and excellent attention to detail, with the ability to plan projects and prioritise

conflicting demands

KEY SKILLS

Power User of Word/Excel/ PowerPoint/Outlook

Ability to work on own initiative and remain calm under pressure

Excellent organisational and time management skills

Methodical and conscientious approach to duties with attention to detail and accuracy

Approachable with the ability to communicate positively and effectively at all levels

Flexible, motivated, adaptable and a team player

A willingness to learn new skills, responsibilities and roles

Ability to handle confidential matters appropriately

KEY ACHIEVEMENTS

Successful career and skill development within Compass Group UK & Ireland

Full in depth review of sector Admin support requirements leading to successful proposal submission and

recruitment of a new Administrative Team with an overhead saving of £16k

Successfully mapping processes to improve efficiency, avoiding process duplication, streamlining existing

processes, and establishing and implementing processes to sit in line with the business.

Implementation of new communication methods to improve productivity of department.

Organisation of various conferences and events to meet company objectives with excellent budget control

in venues across the country, using negotiating skills and saving the sector over £25k in 2010

Review of office costs and implementing changes to reduce annual spend

Implementation of a more effective system for the management of Directors emails

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EMPLOYMENT HISTORY

Compass Group UK & Ireland, Rubery, Birmingham (www.compass-group.co.uk)

2004 – Present Personal Assistant/Administration Manager (Business & Industry/In-Store)2002 – 2004 Operations Secretary 2002 – 2002 Administrator (through Amelia Harte Agency)

Reporting directly to the Managing Director, providing confidential PA and secretarial services to the MD, 5 Account Directors and a large Operational Team, also Management of an Administrative Team.

Responsibilities:

Full MD diary management and making appointments Ad-hoc assignments and projects thereby assisting Director in effective time management. Maintaining discretion and strict confidentiality Management of all administration related activities and tasks, completing performance appraisals of

administrative staff, monitoring activity for performance and efficiency Delegation where appropriate to develop team member’s contribution and improve productivity of

department Providing excellent customer service to Senior Client requests Following up customer complaints and queries to resolution and monitoring trends Planning, organising and managing meetings and events in line with budget Preparing papers and presentations for meetings Organising travel and preparing complex travel itineraries Writing minutes and taking dictation Organising and maintaining office systems

2001 - 2002 Sales Secretary Rentokil Initial Contract Services2000 - 2001 Audio Typist Clay Rogers Financial Management Ltd1999 - 2000 Junior Legal Secretary Irwin Mitchell Solicitors1998 - 1999 Office Junior Buller Jeffries Solicitors

EDUCATION

GCSE 9 x GCSEs Various Courses Grades A – C 1998RSA Clait 1 (Word, Excel, Access) Pass 2000NVQ Level 2 Business Administration Pass 2000

Indispensable Assistant Seminar 1 day workshop 2003Excelling as a First time Manager Seminar 1 day workshop 2007

NVQ Modern Apprenticeship in Customer Service Level 3 advanced with key skills Pass 2008In-design CS2 Level 1 Pass 2008In-design CS2 Level 2 Pass 2008St Johns Ambulance First Aider Pass 2009

PERSONAL INTERESTS

Live music, photography, interior design, socialising

REFERENCES

References are available on requestRecommendations can be found on http://www.linkedin.com/in/louisejonespa

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