acer.com.au

looking out for tomorrow

Acer is protecting your future one computer at a time

AcerSince its founding in 1976, Acer has achieved the

goal of breaking the barriers between people and

technology. Globally, Acer ranks No. 2 for total PCs

and notebooks. Acer strives to design environmentally

friendly products and establish a green supply chain

through collaboration with suppliers. Acer is proud to

be a Worldwide Partner of the Olympic Movement,

including the Vancouver 2010 Olympic Winter Games

and London 2012 Olympic Games. The Acer Group

employs 8,000 people worldwide. Estimated revenues

for 2010 reached US$19.9 billion.

Established in 1990, Acer Computer Australia (ACA) has

300 employees and has grown to become Australia’s

No. 1 notebook vendor, and No. 2 for total PC*

Acer endeavours to improve the users experience by

delivering innovative and intuitive products and services.

*Gartner research reports for Q1 2010

Software Support for Students

Damage Protection

Swap ‘N Go

Premium Battery Support

Asset Management Solution

EducareUnderstanding the education market is a top priority for

Acer. By approaching the needs of each individual school,

TAFE or university we can identify key issues and objectives.

We strongly believe that the path to real success in any

relationship is based on the understanding and knowledge

of the partners involved.

This knowledge is then used to provide the services

necessary to assist our customers to meet their objectives

and goals. Only through a partnership with Acer can you

further reduce operating costs and improve productivity.

We call this Our Customer Specific Approach, which is

why our customers have made us the No.1 supplier for the

Education market in Australia.

Educare is Acer’s new comprehensive service package

that is specifically designed to meet the needs of schools,

universities and TAFE Colleges. It includes coverage for

Software Support, Damage Protection, Swap N Go,

Premium Battery Support and Asset Management Solution,

making Educare the right choice for flexibility and peace of

mind.

Software Support for Teachers & Students

Acer Software Support is a service that helps

teachers and students resolve software issues

outside business hours or during school holidays.

This service operates between 6am and 12am

(Eastern Standard Time), 7 days a week. During this

period, teachers and students can call our friendly

and professional software support team for basic

software issues such as:

− Obtaining guidance in using Microsoft Office

suites*

− Connecting computer to an existing wired/

wireless network

− Configuring the email program to access email

accounts

* We may provide support to other software applications upon request.

Our knowledge is the source to broaden

your world

Learn, grow and explore with peace of mind

Damage Protection

Accidents are a part of life – but when they occur, knowing how to manage them

effectively is what really matters. Acer can have you well prepared with an effective

solution with our Damage Protection Service.

Acer Damage Protection safeguards you against unintentional damage, such as

unintentional liquid spills, electrical surges, drops, falls and/or other collisions.

You will have peace of mind knowing that Acer will have your equipment back to

operating condition during these unfortunate events with a few simple steps.

A simple process – As you are dealing directly with the manufacturer, there is a central

point of contact for both warranty and damage protection enquires. Acer makes the

claim process very convenient.

After speaking with our friendly technical support staff, Acer will take the appropriate

steps to help ensure that your product is back in working order as quickly as possible.

Type of Damage Examples of Damage Covered

Unintentional liquid spill damage Damage from spilt drinks

Electrical surge Blackouts or storm surges

Unintentional breakage Broken AC power pins or USB port

Drops or falls Drops or falls from tables

What is Swap ‘N Go?

Why Swap ‘N Go?

− Minimise downtime - the faulty machine can be swapped with a fully functional replacement

machine on the spot

− Simple process - users claim directly with the reseller or the school, ensuring a fast and

convenient claim process

− Centralised repair - all machines will be properly diagnosed and repaired by our fully

trained technicians

Swap ‘N Go WarrantyUser has a

faulty unit

User contacts

school or reseller

School or reseller

provides a unit from

buffer stock

User receives

replacement

unit

Notebook Tablet

Swap ‘N Go is an easy process

to ensure 100% uptime when

you have a faulty unit.

Let us take care of the rest

Swap ‘N Go Warranty

The standard battery warranty only covers manufacturing faults. However, even during normal usage and charge cycles of

the battery, its capacity will reduce over time. Acer understands your need for a long lasting battery life, and that’s why we

have introduced the Premium Battery Support service.

Why Premium Battery Support?

− The Premium Battery Support warranty offers an extra cover on batteries on top of Acer’s standard battery warranty.

− The Premium Battery Support warranty provides an additional battery at any time during the warranty period.

− It provides an easy access step of just calling our friendly and professional Acer Call Centre staff. Acer will then arrange

the battery replacement for you.

Premium Battery

Support

Get the most out of life

Battery Capacity

Premium Battery

Normal Battery

Months of Usage

100%

50%

0%

0 6 12 18 24 30 36

Asset Management is always a challenge in a school environment. Acer Asset Management

Solution provides a suite of essential security tools to secure your IT investment, protect

your data and reduce TCO through remote management features.

It provides you the solutions for but not limited for below areas*:

− Configuration Management

Wifi settings

Enable/Disable application installs

− Security Management:

Remotely remove malicious apps

Data Loss Protection

Track lost or stolen devices

− Policy Management

Ensure that policies remain on the device

Provision applications and application updates

− Service Management

Proactively detect user or infrastructure problems

Return real-time device statistics

Monitoring Applications installed

*Service may not be available to all platforms.

works with

Asset Management Solution

Notebook Tablet

For further information please contact Acer Authorised Education Resellers.

NSWEthan GroupPhone: (02) 8864 0062

Learning with TechnologiesPhone: 1300 550 717

PCS Australia Pty ltdPhone: (02) 9637 1300

Somerville GroupPhone: 1300 366 031

WABizquip SolutionsPhone: (08) 9244 2290

JH Computer ServicesPhone: (08) 9367 9499

Winthrop AustraliaPhone: (08) 6488 2777

WJ MoncrieffPhone: (08) 9473 3888

SAASI Solutions SA Phone: (08) 8354 6200

Datacom Systems SA Pty Ltd Phone: (08) 7221 7900

Learning with TechnologiesPhone: 1300 550 717

SUBNETPhone: (08) 7127 9400

QLDBES Information TechnologyPhone: (07) 3340 5555

Brilliant TechnologiesPhone: (07) 4052 5900

e-Computing Pty LtdPhone: (07) 4613 0602

Rosh Tech (Townsville) Pty LtdPhone: (07) 4725 6490

VICLearning with Technologies Phone: 1300 550 717

Office EverythingPhone: 1300 306 033

PerfecktComPhone (03) 9570 9890

Trident Computer ServicesPhone: (03) 8587 7500

Winthrop AustraliaPhone: (03) 8420 9399

TASIRIS Computing (Hobart) Phone: (03) 6231 5555

IRIS Computing (Launceston)Phone: (03) 6344 2288

ACTDataflex Phone: (02) 6295 1999

Acer Computer AustraliaA.B.N. 78 003 872 7688 Baywater DriveWentworth Point NSW 2127Tel: (02) 8762 3000Fax: (02) 9764 2368www.acer.com.au

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