Look, no pen!! Managing referrals electronically Janine Carter, HIMAA 2005.
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Look, no pen!! Look, no pen!! Managing referrals Managing referrals electronically electronically Janine Carter, HIMAA Janine Carter, HIMAA 2005 2005
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Transcript of Look, no pen!! Managing referrals electronically Janine Carter, HIMAA 2005.
Look, no pen!!Look, no pen!!Managing referrals electronicallyManaging referrals electronically
Janine Carter, HIMAA 2005Janine Carter, HIMAA 2005
GHICTAGHICTA
Grampians Health Information & Grampians Health Information & Communications Technology Communications Technology AllianceAlliance
Based in Ballarat, Western Based in Ballarat, Western VictoriaVictoria
Includes 12 public hospitals andIncludes 12 public hospitals and
three primary care partnershipsthree primary care partnerships
RIMS ContextRIMS Context
Connecting Care service Connecting Care service directory and e-referral systemdirectory and e-referral system
Primary Care PartnershipsPrimary Care Partnerships
Service Coordination Tool Service Coordination Tool Templates (SCTT)Templates (SCTT)
RIMS Project TeamRIMS Project Team
Health Information ManagerHealth Information Manager Systems DeveloperSystems Developer Social WorkerSocial Worker PCP representativesPCP representatives Grampians CIOGrampians CIO BHS IT ManagerBHS IT Manager
Reports to GHICTA Management CommitteeReports to GHICTA Management Committee
Goals of RIMSGoals of RIMS
Facilitate referral procedureFacilitate referral procedure Eliminate duplicate data entryEliminate duplicate data entry Intuitive toolIntuitive tool Easy to useEasy to use Statistical informationStatistical information Seamless transfer of informationSeamless transfer of information
Trial Trial
Ballarat Health Services – Ballarat Health Services – rehabilitation unitrehabilitation unit
12 weeks12 weeks Six service agenciesSix service agencies Social work, occupational therapy Social work, occupational therapy
and nursingand nursing User surveyUser survey EnhancementsEnhancements
Survey ResultsSurvey Results
Positive functionality ratingPositive functionality rating Positive screen design ratingPositive screen design rating Access to user manualsAccess to user manuals Additional trainingAdditional training Access to computersAccess to computers Positive impact on processPositive impact on process
BenefitsBenefits Interface with PASInterface with PAS Data defaults across referralsData defaults across referrals Standardised contentStandardised content Form wizardsForm wizards Flexible form designFlexible form design Analysis of referral activityAnalysis of referral activity Service provider directory detailsService provider directory details Multiple transmission methodsMultiple transmission methods Access to referral informationAccess to referral information
Change IssuesChange Issues
Pre-existing Connecting Care Pre-existing Connecting Care experienceexperience
““Computer-phobia”Computer-phobia” Using and updating PAS Using and updating PAS
informationinformation PC & printer accessPC & printer access
Change ManagementChange Management
Highlight benefitsHighlight benefits Discuss impact on processesDiscuss impact on processes Be motivational & excitedBe motivational & excited Encourage & encourage moreEncourage & encourage more Realistic expectationsRealistic expectations Rewards Rewards Acknowledge system shortfallsAcknowledge system shortfalls Be available to helpBe available to help Recognise stressRecognise stress
DeploymentDeployment
Currently in all subacute units of Currently in all subacute units of Ballarat Health ServicesBallarat Health Services
Grampians region – acute and Grampians region – acute and community healthcommunity health
DevelopmentDevelopment
Increased security featuresIncreased security features
Interface to other systems using Interface to other systems using messaging standardsmessaging standards
Improved user configurationImproved user configuration
Further InformationFurther Information
Janine CarterJanine Carter
03 5320642603 53206426
[email protected]@bhs.org.au
