Longman Business English Skills Telephoning
2
Longman Business English Skills Telephoning Kay Bruce Series editors Mark Ellis, Nina O'Driscoll, Adrian Pilbeam Longman «5
Transcript of Longman Business English Skills Telephoning
Longman Business English Skills
Telephoning
Kay Bruce
Series editors Mark Ellis, Nina O'Driscoll, Adrian Pilbeam
Longman «5
8
Contents Introduction 4
Getting through, introducing yourself 6 and taking messages
Recorded messages 13
Fixing appointments 19
Discussing information; зо changing appointments
Making a booking; repeating and 37 clarifying information
Checking and discussing information 43
Participating in a telephone conference 50
Key 59
Glossary so