Long Island Awareness and Image Research · 200 Atlanta, Detroit, Philadelphia, Los Angeles and...
Transcript of Long Island Awareness and Image Research · 200 Atlanta, Detroit, Philadelphia, Los Angeles and...
![Page 1: Long Island Awareness and Image Research · 200 Atlanta, Detroit, Philadelphia, Los Angeles and Chicago 250 residents of Long Island 4833 business travelers National consumer panel.](https://reader034.fdocuments.us/reader034/viewer/2022050300/5f694e9ea82acd61c728a67e/html5/thumbnails/1.jpg)
Long Island Awareness and Image Research
PresentationJanuary 16, 2019
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Program of awareness and image research
input into policy/communications for economic development and tourism
baseline measurement to track progress
Objectives of the research:
Awareness/knowledge, past visitation, intent to visit
Long Island
Competitors
Consideration of Long Island/competition as a place to live/work
Image and top drivers of interest
Long Island’s own USP
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Online survey
1,250 respondents
200 Atlanta, Detroit, Philadelphia, Los Angeles and Chicago
250 residents of Long Island
4833 business travelers
National consumer panel.
Random sample of adults “in the market for travel”:
20-minute survey
Weighted
Fieldwork in August/September, 2018.
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Main Findings
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Awareness
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62
44
22
19
9
7
6
6
5
4
3
3
3
2
2
0 10 20 30 40 50 60 70
New York Boston
Philadelphia Washington DC
Pittsburgh Portland
Baltimore Providence
Buffalo Hartford
Manhattan Long Island
Albany Cape Cod Lancaster
Percent6
All MentionsBase: Non-Residents
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100
96
86
80
76
70
53
48
38
28
27
25
0 25 50 75 100
Long Island, NYSan Diego, CACharleston, SC
Hartford, CTTrenton, NJ
Westchester, NYNassau County, NYSuffolk County, NY
Marin County, CABeaufort County, SC
Mercer County, NJBergen County, NJ
Percent
7
Base: Non-Residents
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60
42
33
26
19
17
17
12
9
8
7
6
0 25 50 75
San Diego, CALong Island, NYCharleston, SC
Trenton, NJHartford, CT
Westchester, NYMarin County, CA
Nassau County, NYSuffolk County, NYBergen County, NJMercer County, NJ
Beaufort County, SC
Percent
8
Base: Non-Residents
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53
29
27
20
14
13
40
53
53
49
54
51
7
18
19
31
32
36
0 20 40 60 80 100
San Diego
Long Island
Charleston
Trenton
Hartford
Westchester
Percent
Know a lot Know a little Know name only
9
Base: Non-Residents
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10
61
41
35
24
22
21
46
18
21
16
7
6
0 25 50 75 100
San Diego
Long Island
Charleston
Trenton
Hartford
Westchester
PercentBusiness Travelers Consumers
Base: Non-Residents
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52
27
21
7
7
6
42
23
21
9
8
7
0 20 40 60
San Diego
Charleston
Long Island
Hartford
Westchester
Trenton
Percent
Advertising News Coverage
11
Base: Non-Residents
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12
81
80
78
77
73
66
64
64
57
57
36
33
51
56
49
67
44
45
45
39
38
38
21
14
0 25 50 75 100
The HamptonsLong Beach
MontaukJones Beach
Fire IslandStony Brook
IslipOyster BayNorth Fork
Long Island MacArthur AirportSagamore Hill
Hauppauge Industrial Park
PercentAware Of Ever Visited
Base: Long Island Residents
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13
67
48
34
33
30
20
19
17
17
15
9
4
15
21
6
7
5
8
4
4
7
6
2
0
0 25 50 75 100
The HamptonsLong BeachOyster Bay
MontaukFire Island
Jones BeachStony Brook
IslipLong Island MacArthur Airport
North ForkSagamore Hill
Hauppauge Industrial Park
PercentAware Of Ever Visited
Base: Non-Residents
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14
76
70
65
63
62
55
38
38
37
37
34
26
62
55
43
39
22
28
18
29
18
10
15
13
0 25 50 75 100
Long Island Rail RoadNassau Coliseum
Splish Splash Water ParkBelmont Park
Long Island UniversityNorthwell Health
Vanderbilt MuseumAmericana Manhasset
Sagamore HillBrookhaven National Lab
Cold Spring Harbor LabGold Coast Mansions
PercentAware Of Ever Visited
Base: Long Island Residents
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15
32
28
28
25
22
12
11
9
9
6
5
5
8
6
9
9
5
3
6
1
2
1
2
2
0 25 50 75 100
Belmont ParkLong Island University
Nassau ColiseumLong Island Rail Road
Vanderbilt MuseumGold Coast Mansions
Splish Splash Water ParkBrookhaven National Lab
Sagamore HillCold Spring Harbor LabAmericana Manhasset
Northwell Health
PercentAware Of Ever Visited
Base: Non-Residents
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67
61
60
55
55
54
53
52
50
49
49
49
0 25 50 75
Dine overlooking ocean/lake/riverCastle or mansion
Stay at a resortScenic driving tour by car
Food/culinary festivalConcert/live music performance
Beach/swimmingHistoric lighthouse
Historic walking tour of townConservation area/state park
Short cruiseFine dining
Percent Very Positive
16
Base: Non-Residents
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48
47
46
46
46
46
46
45
44
44
41
41
0 25 50 75
Historic townOther type of festival or fair
Farmers’ market/shop for local foodMusic/rock/folk festival
Historic monument/fort/homeVineyard
Live theatre performanceLocal history museum
Amusement/water parkBrewery
Visit a spaHiking
Percent Very Positive
17
Base: Non-Residents
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41
41
40
40
39
38
37
37
34
34
34
33
0 25 50 75
Farm/harvest activityPublic/local garden
Pro sports eventMarine historic site
Science or research facilityOutlet Shopping
Art gallery/art showSailing/boating
Horseback ridingBrand-name/boutique shopping
CasinoCycling through countryside
Percent Very Positive
18
Base: Non-Residents
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31
31
30
28
28
27
25
25
0 25 50 75
Canoeing/kayaking
Antiquing
Camping
Surfing/Paddle boarding
Fishing
Horse racetrack
Ice skating
Golfing
Percent Very Positive
19
Base: Non-Residents
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Overall Perceptions
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21
59
4034 34
28
20
0
20
40
60
80
100
San Diego Charleston Westchester Long Island Hartford Trenton
Perc
ent W
ho S
trong
ly A
gree
Base: Non-Residents
“I’d really enjoy living there”
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22
73
60
47
38 35
27
0
20
40
60
80
100
San Diego Charleston Long Island Westchester Hartford Trenton
Perc
ent W
ho S
trong
ly A
gree
Base: Non-Residents
“I’d really enjoy visiting”
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49
28
56
41
0
20
40
60
Business Travelers Consumers Business Travelers Consumers
Perc
ent W
ho S
trong
ly A
gree
23
“I’d really enjoy living there” “I’d really enjoy visiting”
Base: Non-Residents
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47
34
65
43
0
20
40
60
80
Enjoy Visiting Enjoy Living Enjoy Visiting Enjoy Living
Perc
ent W
ho S
trong
ly A
gree
24
Pre Activity List Post Activity List
Base: Non-Residents
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Long Island’s Image Profile vs.
Competition
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30
39
31
38
35
39
31
28
23
40
35
38
31
39
34
36
42
29
30
39
0 20 40 60 80 100
Comfort Zone - LivabiityPeak Experience
Basics - High ProfileLifestyle - Attractions
Lifestyle - Social Services/InfrastructureLifestyle - EntertainmentComfort Zone - Climate
Basics - Business ClimateBasics - AffordabilityBasics - Accessibility
Percent Who Strongly Agree
Long Island Competition
26
Base: Non-Residents
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30
25
31
29
35
26
25
27
28
37
35
31
37
36
43
36
36
36
37
38
0 20 40 60 80 100
Comfort Zone - Livability
The right size place/city for meA place I personally would feel welcome
A great place to raise a familyA great place for families to visit
Warm, friendly peopleNoted for cleanliness
A safe placeLots of protected green spaces
Great place for walking/exploring on foot
Percent Who Strongly Agree
Long Island Competition
27
Base: Non-Residents
* Attributes marked with a chevron indicate some of the most important image hot buttons for a place to live
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30
42
29
22
21
39
19
18
43
45
35
38
30
31
34
34
29
26
38
36
0 20 40 60 80 100
Comfort Zone - Livability
Interesting neighbourhoods to exploreSocial/political beliefs close to my own
Unpolluted and smog freeA relaxed/slower paced environment
A great place for young singlesNot too crowded
Traffic wouldn’t be a problem hereWelcome different nationalities/cultures
A very multicultural place
Percent Who Strongly Agree
Long Island Competition
28
Base: Non-Residents
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29
4740
32 31 3024
0
20
40
60
80
100
San Diego Charleston Westchester Hartford Long Island Trenton
Perc
ent W
ho S
trong
ly A
gree
Base: Non-Residents
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39
42
33
40
38
43
38
43
37
35
39
37
0 20 40 60 80 100
Peak Experience
A unique, interesting place
Region/city with a great future
An exciting/vibrant placeStrong local pride/community
involvementUpscale atmosphere
Percent Who Strongly AgreeLong Island Competition
30
Base: Non-Residents
* Attributes marked with a chevron indicate some of the most important image hot buttons for a place to live
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31
53
43 3936
32
25
0
20
40
60
80
100
San Diego Charleston Long Island Westchester Hartford Trenton
Perc
ent W
ho S
trong
ly A
gree
Base: Non-Residents
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31
25
40
27
31
26
40
27
0 20 40 60 80 100
Basics - High Profile
Often notice advertising for thisplace
Popular with vacationers
Often notice news about this place
Percent Who Strongly Agree
Long Island Competition32
Base: Non-Residents
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33
49
3631
28
20 20
0
20
40
60
80
100
San Diego Charleston Long Island Westchester Trenton Hartford
Perc
ent W
ho S
trong
ly A
gree
Base: Non-Residents
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38
35
35
37
35
45
35
42
39
39
45
39
42
40
40
31
36
39
0 20 40 60 80 100
Lifestyle - Attractions
Truly beautiful scenery/settingUnique scenery/setting
Beautiful parks and gardensCharming and vibrant downtown area
Lots to see and doNoted for its architecture
Well-known landmarks and monumentsNoted for its history
Percent Who Strongly Agree
Long Island Competition
34
Base: Non-Residents
* Attributes marked with a chevron indicate some of the most important image hot buttons for a place to live
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35
5248
3834 34
25
0
20
40
60
80
100
San Diego Charleston Long Island Hartford Westchester Trenton
Perc
ent W
ho S
trong
ly A
gree
Base: Non-Residents
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35
30
31
35
32
35
44
34
33
34
36
32
35
31
0 20 40 60 80 100
Lifestyle - Social Services/Infrastructure
Excellent public school (K-12) systemRoads/infrastructure kept in excellent
conditionExcellent colleges
Excellent facilities for sports/recreation
High quality/accessible health careConvenient public transit close to where
people live
Percent Who Strongly Agree
Long Island Competition
36
Base: Non-Residents
* Attributes marked with a chevron indicate some of the most important image hot buttons for a place to live
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37
46
35 32 32 3127
0
20
40
60
80
100
San Diego Long Island Charleston Hartford Westchester Trenton
Perc
ent W
ho S
trong
ly A
gree
Base: Non-Residents
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39
33
34
36
41
36
28
44
38
41
48
45
39
47
36
42
33
39
36
34
28
38
38
31
41
35
34
41
0 20 40 60 80 100
Lifestyle - Entertainment
Great place for outdoor sports/activitiesNoted for its unique local cuisine
Great place for a conference/conventionVibrant arts community
Great live musicGreat professional sports
Excellent shoppingInteresting festivals/fairs/events
Great for theatre and the performing artsLots of good restaurants
Exciting nightlife/entertainmentExcellent museums and art galleries
First-class hotels
Percent Who Strongly AgreeLong Island Competition
38
Base: Non-Residents
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39
54
39 39
3229
26
0
20
40
60
80
100
San Diego Charleston Long Island Westchester Hartford Trenton
Perc
ent W
ho S
trong
ly A
gree
Base: Non-Residents
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31
20
22
36
37
39
42
36
36
46
48
44
0 20 40 60 80 100
Comfort Zone - Climate
Great place in the winter
Excellent climate overall
Great weather in spring
Great weather in fall
Great weather in summer
Percent Who Strongly Agree
Long Island Competition40
Base: Non-Residents
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41
66
46
3532 31 28
0
20
40
60
80
100
San Diego Charleston Westchester Hartford Long Island Trenton
Perc
ent W
ho S
trong
ly A
gree
Base: Non-Residents
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28
32
34
38
18
15
29
33
32
34
23
23
0 20 40 60 80 100
Basics - Business Climate
The economy is booming there now
Excellent job opportunitiesDiversified economy/opportunities in
many sectorsLow taxes
Low cost of living
Percent Who Strongly Agree
Long Island Competition
42
Base: Non-Residents
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43
3731
28 27 25 24
0
20
40
60
80
100
San Diego Charleston Long Island Westchester Hartford Trenton
Perc
ent W
ho S
trong
ly A
gree
Base: Non-Residents
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23
24
22
28
19
30
32
29
32
26
0 20 40 60 80 100
Basics - Affordability
Affordable restaurants
Affordable accommodations
Affordable to get to for visitors
Affordable to rent/buy a home
Percent Who Strongly AgreeLong Island Competition
44
Base: Non-Residents
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45
3531 30
27 2623
0
20
40
60
80
100
Charleston San Diego Trenton Hartford Westchester Long Island
Perc
ent W
ho S
trong
ly A
gree
Base: Non-Residents
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40
29
33
49
43
46
39
40
41
37
32
45
0 20 40 60 80 100
Basics - Accessibility
Easy to get around the area by car
Easy place to get to by road
Not too far away from other placesEasy to get around the area by public
transitEasy place to get to by air
Percent Who Strongly AgreeLong Island Competition
46
Base: Non-Residents
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47
48
40 4037 36 34
0
20
40
60
80
100
San Diego Long Island Charleston Westchester Trenton Hartford
Perc
ent W
ho S
trong
ly A
gree
Base: Non-Residents
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13
12
11
10
10
9
7
6
6
0 5 10 15
Convenient public transit close to where people live
Not too far away from other places
Easy to get around the area by public transit
Exciting nightlife/entertainment
Great for theatre and the performing arts
A very multicultural place
Lots of good restaurants
Excellent shopping
Upscale atmosphere
Difference in Percent Who Strongly Agree48
Base: Non-Residents
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6
6
6
5
5
5
5
5
0 5 10 15
First-class hotels
Welcome different nationalities/cultures
Well-known landmarks and monuments
A great place for young singles
Vibrant arts community
An exciting/vibrant place
Diversified economy/opportunities in many sectors
Lots to see and do
Difference in Percent Who Strongly Agree
49
Base: Non-Residents
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-16
-14
-13
-11
-11
-10
-10
-10
-10
-10
-9
-9
-9
-20 -15 -10 -5 0
Great place in the winterExcellent climate overall
A relaxed/slower paced environmentEasy to get around the area by car
Great weather in fallNoted for cleanliness
Great weather in springWarm, friendly people
A safe placeLots of protected green spacesTruly beautiful scenery/setting
Not too crowdedUnpolluted and smog free
Difference in Percent Who Strongly Agree
50
Base: Non-Residents
* Attributes marked with a chevron indicate some of the most important image hot buttons for a place to live
![Page 51: Long Island Awareness and Image Research · 200 Atlanta, Detroit, Philadelphia, Los Angeles and Chicago 250 residents of Long Island 4833 business travelers National consumer panel.](https://reader034.fdocuments.us/reader034/viewer/2022050300/5f694e9ea82acd61c728a67e/html5/thumbnails/51.jpg)
Gap Analysis: Perception vs.
Reality
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40
45
40
44
46
45
45
35
33
49
23
34
24
32
27
33
23
21
16
33
0 20 40 60 80 100
Comfort Zone - LivabiityPeak Experience
Basics - High ProfileLifestyle - Attractions
Lifestyle - Social Services/InfrastructureLifestyle - EntertainmentComfort Zone - Climate
Basics - Business ClimateBasics - AffordabilityBasics - Accessibility
Percent Who Strongly Agree
Recent Visitors* Never Visited
52
Base: Non-Residents
*Visited in past two years
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29
29
28
28
27
27
25
25
25
24
23
23
0 10 20 30
Easy to get around the area by carA place I personally would feel welcome
Great weather in fallA great place to raise a family
Great place for outdoor sports/activitiesExcellent public school (K-12) system
The right size place/city for meHigh quality/accessible health care
Great weather in springLots of protected green spaces
A safe placeEasy place to get to by road
Difference in Percent Who Strongly Agree
53* Attributes marked with a chevron indicate some of the most important image hot buttons for a place to live
Base: Non-Residents
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22
22
21
21
21
21
20
20
20
20
20
19
0 10 20 30
Warm, friendly peopleGreat weather in summer
A great place for families to visitExcellent colleges
Excellent climate overallOften notice news about this place
Affordable to get to for visitorsUnpolluted and smog free
Often notice advertising for this placeTruly beautiful scenery/setting
Noted for cleanlinessLow cost of living
Difference in Percent Who Strongly Agree
54* Attributes marked with a chevron indicate some of the most important image hot buttons for a place to live
Base: Non-Residents
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19
18
18
18
18
17
17
16
16
15
15
15
15
15
15
0 10 20 30
Affordable restaurantsGreat professional sports
Low taxesRoads/infrastructure kept in excellent condition
Beautiful parks and gardensExcellent facilities for sports/recreation
Affordable accommodationsSocial/political beliefs close to my own
Unique scenery/settingGreat live music
A relaxed/slower paced environmentNot too crowded
Affordable to rent/buy a homeGreat place in the winterLots of good restaurants
Difference in Percent Who Strongly Agree
55
Base: Non-Residents
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THERE ARE NO AREAS IN WHICH PRODUCT WAS PERCEIVED TO FALL SHORT OF IMAGE
56
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23
20
19
17
16
15
15
15
14
12
12
11
0 10 20 30
Excellent public school (K-12) systemA great place to raise a family
Easy to get around the area by carA safe place
Great weather in fallA place I personally would feel welcome
The right size place/city for meGreat weather in summer
Easy place to get to by roadGreat place for outdoor sports/activities
Beautiful parks and gardensHigh quality/accessible health care
Difference in Percent Who Strongly Agree
57* Attributes marked with a chevron indicate some of the most important image hot buttons for a place to live
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11
10
10
10
8
8
8
7
6
6
5
5
0 10 20 30
Truly beautiful scenery/settingA great place for families to visitLots of protected green spaces
Great weather in springOften notice news about this place
Warm, friendly peopleExcellent shopping
Excellent facilities for sports/recreationExcellent climate overall
Noted for cleanlinessGreat place in the winter
Unpolluted and smog free
Difference in Percent Who Strongly Agree
58* Attributes marked with a chevron indicate some of the most important image hot buttons for a place to live
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-5
-5
-5
-5
-6
-6
-6
-7
-20 -10 0
Easy place to get to by air
Lots to see and do
Excellent job opportunities
A unique, interesting place
Charming and vibrant downtown area
Diversified economy/opportunities
Welcome different nationalities/cultures
Noted for its history
Difference in Percent Who Strongly Agree
59* Attributes marked with a chevron indicate some of the most important image hot buttons for a place to live
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-8
-9
-10
-11
-11
-12
-13
-13
-13
-14
-14
-20 -10 0
Exciting nightlife/entertainmentWell-known landmarks and monuments
A very multicultural placeA great place for young singles
Great for theatre and the performing artsFirst-class hotels
Noted for its architectureVibrant arts community
Convenient public transitExcellent museums and art galleries
Easy to get around the area by public transit
Difference in Percent Who Strongly Agree
60
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Conclusions and Implications
![Page 62: Long Island Awareness and Image Research · 200 Atlanta, Detroit, Philadelphia, Los Angeles and Chicago 250 residents of Long Island 4833 business travelers National consumer panel.](https://reader034.fdocuments.us/reader034/viewer/2022050300/5f694e9ea82acd61c728a67e/html5/thumbnails/62.jpg)
Universal name recognition.
Image trails big tourism destinations
Better image than regional competitors
tourism assets
borrowed interest of proximity to NYC
Main image wins:
transit and accessibility
big city amenities
diversified economy
upscale, exciting atmosphere
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Excellent product delivery .
no areas of disappointment vs. expectations
Residents’ positive image on most top motivators
Non-residents’ strong interest in “tourism product”
Dramatic improvement in interest with exposure to “concept”
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Few name Long Island spontaneously as desirable place to live/visit
Limited knowledge
Behind leaders on top hot buttons:
uniqueness, a great future, etc.
key aspects of livability
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![Page 65: Long Island Awareness and Image Research · 200 Atlanta, Detroit, Philadelphia, Los Angeles and Chicago 250 residents of Long Island 4833 business travelers National consumer panel.](https://reader034.fdocuments.us/reader034/viewer/2022050300/5f694e9ea82acd61c728a67e/html5/thumbnails/65.jpg)
Large perceptual gaps suggest lack of familiarity
Resident issues:
Haven’t discovered/disbelieve Long island offers urban amenities
Believe Long Island is weak in key hot button areas:
Cleanliness
Warm and friendly
Unique
Place with a future
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![Page 66: Long Island Awareness and Image Research · 200 Atlanta, Detroit, Philadelphia, Los Angeles and Chicago 250 residents of Long Island 4833 business travelers National consumer panel.](https://reader034.fdocuments.us/reader034/viewer/2022050300/5f694e9ea82acd61c728a67e/html5/thumbnails/66.jpg)
Long-term goal could be joining “A List”
More realistic to attain a contender’s spot in 2nd tier
Local desire to focus on business climate/economic development:
But not a perceived strength
Unimportant driver
Consumer perceptions on Business factor driven by tourism image.
e,g,, Charleston’s GDP is only ¼ Long Island’s
Not well differentiated vs. local competitors:
Many perceived advantages conflict with resident perceptions
66
![Page 67: Long Island Awareness and Image Research · 200 Atlanta, Detroit, Philadelphia, Los Angeles and Chicago 250 residents of Long Island 4833 business travelers National consumer panel.](https://reader034.fdocuments.us/reader034/viewer/2022050300/5f694e9ea82acd61c728a67e/html5/thumbnails/67.jpg)
Visitors’/ residents’ impressions change for the better
in-going concerns are not product problems
Most can be addressed via communications
Doesn’t mean there are no product issues
But most are secondary/ not key drivers
Can speak about hot buttons in communications
Without fear of overpromise
Actually deliver on promises
67
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Business travelers more informed/better image
But they also know more/have better perceptions of competition
Same rating patterns as consumers
wear two hats = consumer and business
Won’t consider relocating if they wouldn’t visit on vacation
More product - greater marketing success
68
![Page 69: Long Island Awareness and Image Research · 200 Atlanta, Detroit, Philadelphia, Los Angeles and Chicago 250 residents of Long Island 4833 business travelers National consumer panel.](https://reader034.fdocuments.us/reader034/viewer/2022050300/5f694e9ea82acd61c728a67e/html5/thumbnails/69.jpg)
Awareness not an issue – problem is depth of knowledge
“Halo effect” of tourism image affects image as a place to live
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Our positioning recommendations:
Focus on tourism side
Help build requisite image on the live/work side
Core message
“Long Island is an exciting place with lots to see and do”
Excitement/sightseeing variety are top tourism drivers
Two of your image strengths
Long Island has many appealing and attainable attractions
70
![Page 71: Long Island Awareness and Image Research · 200 Atlanta, Detroit, Philadelphia, Los Angeles and Chicago 250 residents of Long Island 4833 business travelers National consumer panel.](https://reader034.fdocuments.us/reader034/viewer/2022050300/5f694e9ea82acd61c728a67e/html5/thumbnails/71.jpg)
Build excitement and variety themes
highlight local assets that spark interest
To build image in important areas for visitors/potential residents
beautiful physical setting
unique, interesting place
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Resist temptation to focus on business audience with business theme
Image not clear enough or differentiated to make impact:
Focus on new ways to lure/keep business travelers
creation of product
more reasons to extend stay
Ensure commitment of funding/resources
Enables you to compete.
72