London 2012 – Business as UnusualThreats Risks and Solutions

Dale HydeThe Royal Exchange29th November 2011

Agenda

• Introductions & Your Challenges• London 2012• Issues Faced & Technical Solutions• Frontier Technology Solutions• Wrap up and Q&A

Frontier Technology

• Specialists in:

Access Systems

Infrastructure

Business Continuity

Data Management

• In House and Cloud Solutions

Your Challenges

• Quick introduction• Role in organisation• Your 2012 plans• Your 2012 challenges • Your objective for today

2012: Business As UsualUnusual

Summer of 2012: Major Event DatesJune July August September

Queen’s Diamond Jubilee (2-5 June )

London 2012 Festival (21 June –9 Sep)

Wimbledon Championships (25 June - 8 July)

World Pride 2012 (7-21 July)

Olympics 2012 (27 July –9 Sep)

Notting Hill Carnival (26 Aug)

Focus:

The Olympic & Paralympic Games in numbers:

• 27th July – 9th September 2012• 34 venues across United Kingdom• 9.1 million tickets • 14,700 athletes • Olympic Park is the size of 357 football pitches• 205 countries represented • 771 medal events • 21,000 media & broadcasters • 28 days of competition • 7,500 team officials & 3,000 technical officials • 205 National Olympic Committees• 800,000 visitors to use public transport on busiest day!

Source: Paul Eskriett, Security Advisor City of London Corporation

Venues: Not just in London

Other London Venues:

Wembley ArenaEarls CourtExCelGreenwich ParkHorse Guards ParadeHyde ParkLord’sO2 ArenaRegent’s ParkRoyal Artillery BarracksWimbledon

Source: Paul Eskriett, Security Advisor City of London Corporation

National Organising Committee Houses

• Brazil –Somerset House• France –Old Billingsgate• Canada –Canadian High Commission• Czech Republic –Business Design Centre• Holland –Alexandra Palace• Italy – Queen Elizabeth II Conference Centre• USA – Royal College of Art• Japan – Royal Aeronautical Society• Russia – Marble Arch• Germany – Museum of London Docklands• Great Britain – City Hall

Source: Paul Eskriett, Security Advisor City of London Corporation

Looking back…• 6th July 2005 - London wins the bid!

Source: Paul Eskriett, Security Advisor City of London Corporation

Looking back…

• 7th July 2005, Just 24 hours later…

Source: Paul Eskriett, Security Advisor City of London Corporation

What will happen?

• Millions of tourists means…

Source: Paul Eskriett, Security Advisor City of London Corporation

What will happen?

• Potential Terrorist Activity

Source: Paul Eskriett, Security Advisor City of London Corporation

What will happen?

• Criminal Activity, including Serious & Organised Crime

Source: Paul Eskriett, Security Advisor City of London Corporation

What will happen?

• Possible public disorder & domestic extremism

Source: Paul Eskriett, Security Advisor City of London Corporation

What will happen?

• Non-malicious hazards e.g. pandemic or heat wave

Source: Paul Eskriett, Security Advisor City of London Corporation

What will happen?

• Others Mass Casualties Human Infectious Diseases Power Failure Water Shortage

Source: Paul Eskriett, Security Advisor City of London Corporation

Predictions

• Over 200 UK-based terrorists planning 2012 Olympic attacks(source: http://rt.com/news/200-intelligence-target-suicide-413/)

• Security threat to be severe at London 2012(source: http://sports.espn.go.com/oly/news/story?id=5849116)

• Cultural sites ‘vulnerable to criminals’ during 2012 Olympics (source: http://www.guardian.co.uk/artanddesign/2010/may/31/cultural-sites-vulnerable-2012-olympics)

• Security costs will send 2012 bill over £10 billion(source: http://www.thisislondon.co.uk/standard-olympics/article-23561486-security-costs-will-send-2012-bill-over-10bn.do)

• Britain could face Olympic black-out crisis(source: http://rt.com/news/200-intelligence-target-suicide-413/)

Lesson

• Big events pose BIG risks

Keep up to date….

• The Official Olympics Website: www.london2012.com• Olympics Transport Plan:

www.london2012.com/making-it-happen/transport/transport-plan.php

• UK resilience website: www.cabinetoffice.gov.uk/ukresilience

• Schedule of events: www.london2012.com/about-us/nocs-and-npcs/index.php

• Travel advice and maps: www.london2012.com/get-involved/business-network/travel-advice-for-business/what-are-the-impacts-going-to-be/index.php

• Details of the nations and the regions group: www.london2012.com/about-us/the-people-delivering-the-games/the-nations-and-regions-group/index.php

Organisations Major Concerns from past meetings• Staff transportation into work• Staff absences• Staff productivity• Staff evacuation in an emergency• Road closures throughout London and the UK • Reduced communication• Supplier relations• Security and hacking Issues• What if no transport AND no hotels in

London

Conclusions

• The Games are huge and will affect what all of us do between now and next summer

• Existing plans and arrangements will need to be looked at again in the context of Games Time

• Business as usual?

Source: Paul Eskriett, Security Advisor City of London Corporation

Risks and Solutions

Issues, Risks & Unknowns

• Users can’t get to workplaces Transport delays, congestion and related

issues Workplaces inaccessible

• Planned / Unplanned Other environmental

• Heatwave / Pandemic• Increased sick leave?

Issues, Risks & Unknowns

• Are IT systems safe? Can IT continue without hands on? Civil / terrorist activity Availability of key staff

• Internet bandwidth availability End user consumption London congestion

Issues, Risks & Unknowns

• Danger in numbers Crowds invite trouble Laptop / mobile security

• Other Supplier and customer access, deliveries

and collections Staff participation, volunteering, ‘big

screens’ Mobile phone coverage

Technical Solutions

• Users can’t get to workplaces Workplaces inaccessible Transport issues

• Remote Access No current solution

• Design, procure, deploy, manage Existing solution limited users

• Can it scale? Quickly? Easily? Location of applications and data

Technical Solutions

• Users can’t get to workplaces Workplaces inaccessible Transport issues

• Remote Access Other Office, Recovery Site, Temporary

Office Home, Web Cafe

• Communications Unified communications Soft phones

Technical Solutions

• Are IT systems safe? Civil / terrorist action Availability of key staff

• Location of applications and data Production server location Offsite data replication Facility available? Physical Security?

Technical Solutions

• Internet bandwidth availability End user consumption London congestion

• Company Internet bandwidth Upgrade bandwidth Deploy WAN optimisation solution Use facility with greater bandwidth

Technical Solutions

• Danger in numbers Crowds invite trouble Laptop / mobile security

• User device security Authentication Data Encryption Data Leak Protection / End Point Remote Access Desktop Virtualisation

Complexity?

• Solution Design & Deployment Remote access Systems and application availability

• Short term or long term solution• Cost?

Capital project for short term solution?

Where are you now……

• Remote access• Systems and application availability• Mobile device security• Telephone services• Other...

On-premise Checklist

Checklist Completed

Business requirement analysis

Technology audit and readiness

Project Management

Technology Design

Proof of concepts

Implementation build and deploy

Testing

Rollout

Ongoing technology maintenance and support

The Cloud

• Private vs. Public• Location

Systems and applications infrastructure Bandwidth Users

• Security Tier 4 data centre

Frontier Cloud Solutions

• Server and application hosting• Business continuity service• Olympics service• Data management

Backup, Archive, Report, Index, Search, Discover

Frontier Hosting ServiceInfrastructure-as-a-Service

• No Infrastructure Required

• No Upfront-Costs

• Lower IT and Service Costs

• Highly Scalable to your Business Demands

Frontier Hosting Service

• Secure multi-tenant environment• Host business applications• Flexible user access options• Reduce dependency on IT team

Server & storage management outsourced Enables focus on line of business and end user

requirements• No CapEx• Easier data management

Frontier Continuity ServiceYour Instant Disaster Recovery Solution

• Business Continuity Planning

• Near-Instant Access to Data and Applications

• Fully Automated

• Location Independent Working

• On-Going Monitoring

• Recover Terabytes of data in minutes

Frontier Continuity Solution

• Managed business continuity service• Secure multi-tenant environment• Minimal IT resource requirements• Easy to deliver• No CapEx• Failover options

All systems Individual server Easy and non-disruptive failback

Frontier Continuity Solution

• Comprehensive Services Planning, Deployment, Process design Initial test invocation, Refinement of process,

Documentation Ongoing management & monitoring Test, Test review, Further process refinement Invocations, Planned & Unplanned Provision of resource platform to run applications when

service invoked Choice of SLA’s

Frontier Olympic Service

• Leverages Established Solutions Frontier Hosting Service Frontier Continuity Service

• Clone Key Systems and Data to Frontier Data Centre

• Provision Remote Access System• Reduced need for end point protection?

Frontier Olympics Service

• Short Term Agreement• Quick and Easy

Minimal planning required Minimal resource from client Not CapEx Project

• Protected Data replicated to 2nd datacentre

The Process

• Agree and analyse business critical applications • Clone data to a secure data centre• Provision access system• Test applications and access• Switch over to ‘Frontier Olympics Service’• Users directed to Frontier Service• Users work from any Internet connected location, or

we provision a workspace for them• Switch back with no business disruption

Longer Term Solution?

• Frontier Continuity Service• Frontier Hosting Service• Convert Frontier Olympic Service to FCS or FHS

Our Infrastructure

• Owned by Frontier Technology

• Located outside of London• Tier 4+3 Data Centres• Tier 1 Connectivity• Highest Levels of Security• Monitored 24/7 with our

customised monitoring solution

Next Steps

• Business Analysis• Define technical requirements• In house or hosted solutions• Talk to your business• Talk to Frontier Technology

Our Customers Say……

“Having reviewed competitive tenders, we opted for Frontier’s Continuity Service and we haven’t looked back. It has saved us time, effort and money. We also offer flexible working as part of this solution and have the reassurance of a 30-40 minute backup window which is very impressive.”

“Approaches based on snapshots or scheduled backups would leave us with a hole in our data that would be unacceptable. When we understood the significant benefit we could gain from real-time protection in reducing not only our target recovery time objective but also recovery point objective, we knew Frontier Continuity solution was the solution for us.”

Summary and Conclusion