LOGO HR2002 WORKPLACE CONFLICTS & RESOLUTION Presented by: Chin Chee Sim Huynh Thanh Binh Kee Chen...

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LOGO HR2002 WORKPLACE CONFLICTS & RESOLUTION Presented by: Chin Chee Sim Huynh Thanh Binh Kee Chen Siang Le Minh Vu Pham Van Quyet Tutorial Group : E23 Lecturer : Miss Chua Siew B

Transcript of LOGO HR2002 WORKPLACE CONFLICTS & RESOLUTION Presented by: Chin Chee Sim Huynh Thanh Binh Kee Chen...

LOGOHR2002

WORKPLACE CONFLICTS & RESOLUTION

Presented by:

Chin Chee SimHuynh Thanh Binh

Kee Chen SiangLe Minh Vu

Pham Van Quyet

Tutorial Group: E23Lecturer: Miss Chua Siew Beng

Contents

Introduction

Causes of Conflicts

Costs of Conflicts

Conflict Resolution Strategies

Case Studies

HR2002

Recommendations & Conclusion

Introduction

Definition of workplace conflicts

• Disagreements arising between individuals and groups within

organizations

Importance of understanding, preventing, and resolving workplace conflicts

They help to

• Achieve efficiency in companies’ operation

• Save both management and human resources

• Reduce monetary expense (on lawsuits and settlements)

Causes of Conflicts

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Diagram

Conflicting roles: structure of the organization

Different personal values: self-interest;personal identity

Unpredictable policies: expectation

Workplace conflicts

Conflicting goals: self-knowledge of the manager

Conflicting styles: self-interest and self-schema

Conflicting needs: social identity and personal identity

Conflicting perception: self-feeling

Conflicting pressures: 2 jobs with the same deadline

Causes of Conflicts

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Conflicting roles: structure of the organization

Different personal values: self-interest;personal identity

Unpredictable policies: expectation

Workplace conflicts

Conflicting goals: self-knowledge of the manager

Conflicting styles: self-interest and self-schema

Conflicting needs: social identity and personal identity

Conflicting perception: self-feeling

Conflicting pressures: 2 jobs with the same deadline

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ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.

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ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.

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