Executive Summary Logistics is process of planning, implementing, and controlling the efficient, effective flow and storage of goods, services, and related information from point of origin to point of consumption for the purpose of conforming to customer requirements . Material includes all of the physical items used in a production process. In addition to raw materials and work in process, there are support items such as fuels,equipment’s, parts , tools and more . It includes movement within facility, overseeing incoming and outgoing shipments of goods and materials and information flow throughout the supply chain . Logistics has a strong presence in all over the world. Today logistics is a complete Express & Logistics services provider . It has three services international logistics , domestic logistics services and logistics services . Logistics in SCM encompasses flow of goods, information and money fromthe raw materials supply stage, through production and consumption stage, and finally to the recycling stage. SCM is composed of several management tools . Logistics and supply chain management is critical to the success of any company which manufactures or handles goods. It monitors the movement and storage of raw materials, maintains inventories of all stock and work that is in progress, and tracks goods from their point of origin to the final customer . logistics and supply chain management degrees provide the skills and knowledge to be competent and competitive in this field. Green logistics is the integrated management of all the activities required to move products through the supply chain. For a typical product this supply chain extends from a raw material source through the production and distribution system to the point of consumption and the associated reverse logistics. The logistical activities comprise freight transport, storage, inventory management, materials handling and all the related information processing. The main objective of logistics is to co-ordinate these activities in a way that meets customer requirements at minimum cost . TCS , OCS , DHL , LEOPARDS , FEDEX ETC are the examples of logistics

Logistics“Logistics refers to the movement of materials, services,cash and information in a supply chain“

“logistics is process of planning, implementing, and controlling the efficient, effective flow and storage of goods, services, and related information from point of origin to point of consumption for the purpose of conforming to customer requirements.“

Logistics = Supply + Materials management + Distribution

Material includes all of the physical items used in a production process. In addition to raw materials and work in process, there are support items such as fuels,equipment’s, parts , tools and more . It includes movement within facility, overseeing incoming and outgoing shipments of goods and materials and information flow throughout the supply chain

Logistics balance 2 basic targets:

Quality of Service Low Cost

Key components of logisticsFollowing are the key activities of logistics

I. Customer service (typically defined by marketing)II. Transportation

III. Inventory managementIV. Information flows V. order processing

Examples of logistics TCS logistics

OCS logistics

Leopards logistics

FedEx

DHL

Services provided by logisticsLogistics has a strong presence in all over the world. Today logistics is a complete Express & Logistics services provider .It offers international delivery services, International Documents and Parcel Express across the world through its extended International Network.

Following are the services provided by logistics

International logistics services Domestic logistics services

Logistics services

International logistics servicesInternational logistics Services has a strong presence not only in Pakistan but also in all over the world. It offers international delivery services of materials,cash and information in a supply chain , International Documents and Parcel Express Delivery across the world through its extended International Network

Domestic logistics servicesDomestic logistics Services has emerged as the most trusted way of delivering a wide range of documents, packages, parcels and cargoes within a country Domestic logistics Delivery Services include MMS (Mail Management Solution) stands upon the single largest investment in infrastructure, made by logistics for continuous delivery of value

Logistics servicesLogistics Services realizing the potentials of Supply Chain Management in the world. It works on Overland Express, W&D (Warehousing & Distribution), and Fleet Solutions . Logistics management tries to have the “right product”, in the “right quantity”, at the “right place”, at the

“right time”, with the “right cost”.

Incoming and outgoing shipment Overseeing the shipment of incoming and outgoing goods comes under the heading of traffic management, this function handles schedules and decisions on shipping methods and times, taking into accounts cost of various alternatives, government regulations, the need of the organization relative to quantities and timing , the external factor such as potential shipping delays and disruption due to highway construction and truckers strikes

Computer helps in tracking of shipment to maintain of the current status of the shipment as well as to provide other up to date information on cost and schedule

Logistics in Supply Chain ManagementLogistics in SCM encompasses flow of goods, information and money fromthe raw materials supply stage, through production and consumption stage, and finally to the recycling stage. SCM is composed of several management tools. Differentapproaches in accounting, production management, information processing, marketing,etc. have been developed to solve the problems in SCM.Logistics is that part of supply chain process that plans, implements and controls the effective flow and storage of goods, services and related information from the point of origin to the point of consumption in order to meet customers’ requirements. It includes inventory control, material handling, order control, transportation, warehousing, etc. Although the concept of logistics mainly focuses on goods flow, other flows such as information and money flows are also given attention . Logistics and supply chain management is critical to the success of any company which manufactures or handles goods. It monitors the movement and storage of raw materials, maintains inventories of all stock and work that is in progress, and tracks goods from their point of origin to the final customer. It's also about working closely with a variety of external partners to find and source the best materials at the best price and maintaining strong

links with suppliers and customers. logistics and supply chain management degrees provide the skills and knowledge to be competent and competitive in this field.

Green logisticsLogistics is the integrated management of all the activities required to move products through the

supply chain. For a typical product this supply chain extends from a raw material source

through the production and distribution system to the point of consumption and the associated reverse logistics. The logistical activities comprise freight transport, storage, inventory management, materials handling and all the related information processing.

The main objective of logistics is to co-ordinate these activities in a way that meets customer requirements at minimum cost. In the past this cost has been defined in purely monetary terms. As concern for the environment rises, companies must take more account of the external costs of logistics associated mainly with climate change, air pollution, noise, vibration and accidents. This research project is examining ways of reducing these externalities and achieving a more sustainable balance between economic, environmental and social objective

Advantages of LogisticsFollowing are the advantages of logistics

I. Firms can save on capital investmentsII. Financial risk can be reduce because of logistics

III. Logistics can spread the risks by outsourcing to sub-contractorsIV. Logistics is one of the least expensive shipping and mailing service but they do not have

the guaranteed speed of delivery that the more expensive options haveV. Logistics achieve maximum customer service level

VI. It ensure high product qualityVII. Itachieve minimum (possible) cost

VIII. Companies (shippers) can focus to their core business operationsIX. Logistics can gain immediate access to intelligent ITX. Logistics offer a wide variety of vehicles that can undertake commodities with

specialized characteristics and even use multiple-compartment vehiclesthat can transport different products simultaneously

XI. It optimize performance and win new customersXII. Logistics learn of pickup delays at the earliest possible moment through greater

integration of the planning systems of customers.XIII. It Reduce delivery time through transportationXIV. Logistics has the highest percentage of environmentally friendly vehicles .XV. Some logistics companies also provide door step services , they pick your stuff form

your home and deliver it to your desire place

Disadvantages of logistics Following are the disadvantages

I. Investment on logistics assets, such as physical distribution centers or information networks, usually needs large and lump sum costs, which involves financial risks

II. Logistics may lead to lose control of the distribution and storage procedures of the products

III. Trust issues may arise in logisticsIV. In logistics there is risk of exposing confidential dataV. In case you do not choose a right partner for outsourcing, some of the common

problem areas include stretched delivery time frames, sub-standard quality output and inappropriate categorization of responsibilities.

VI. Logistics include hidden costs . Although outsourcing most of the times is cost-effective at times the hidden costs involved in signing a contract while signing a contract across international boundaries may pose a serious threat.

VII. There is lack of customer focusin logistics . An outsourced vendor may be catering to the expertise needs of multiple organizations at a time. In such situations vendors may lack complete focus on your organization’s tasks.

VIII. Whether you sign a contract to have another company perform the function of an entire department, you are turning the management of that function over to another company . You will have a contract but in this case one may lose managerial control .

IX. If any logistics company fail to perform their duties on time , they can threat to security and confidentiality of an organization or any person

Logistics

TRANZUM COURIER SERVICE

INTRODUCTIONTCS Courier Company has been working since 1983, serving customers across the globe. They are very much concerned about their customers. They want to build leadership in the market, and give best service to their customers across the boundaries in a short period of time. They want to grow as a regional and global player, with emphasis on Europe, Middle East and North America. By keeping in mind their responsibility as no 1 courier company they are also social responsible. They do not only courier logistic but they have other services too to facilitate customers such as MMS, OCTARA, SENTIMENTS EXPRESS, VISA FACILITATOR. Thus, they keep one thing in their mind,

TO CONTINUALLY STRIVE TO ACHIEVE EXCELLENCE- BOTH ON AND OFF THE JOB

Vision StatementTCS will be recognized and respected as professional, innovative, profitable information, and knowledge based logistics/services enterprise

Mission StatementTo direct all our organizational efforts at building upon the existing organizational strengths and brand recognition to achieve enhanced levels of profitable growth in the core business, and diversify into new areas that complement and supplement the core business, with the diversification aimed at achieving excellence and industry leader status in the new areas. The

TCS People will however be encouraged to be open to unconventional ideas and services and recognize new trends at very early stage

CORE VALUES

Quality TCS people should direct every effort to deliver maximum value and satisfaction to our

customers.

Profitability through Efficiency Efficiency will be the hallmark of TCS people to optimize profitability and growth.

Ethics Nothing unethical shall be practiced by TCS people in

relation to our customers and the world at large.

Justice Justice to be the guiding principle of TCS people.

Creative Growth In its quest for expansion TCS shall encourage innovative

thinking amongst its people.

FUNCTIONS &APPLICATIONS

SERVICES : TCS has a strong presence not only in Pakistan but also in the Middle East and North America. It was founded by Khalid Nawaz Awan in Pakistan and after that started operations in UAE & Canada. He is the Chairman and driving force behind the company. He was largely responsible establishing DHL Pakistan with his elder brother Brig. Sadiq Nawaz Awan. Today TCS is not just a courier company but a complete Express & Logistics services provider - TCS

offers international delivery services - International Documents and Parcel Express Delivery - to over 2000 destinations across the world through its extended International Network. It is the only logistics company in Pakistan flying its own aircraft. It started out as a courier company in the 80's and has since evolved and diversified offering complete solutions.

WIDE-RANGE SERVICES INCLUDE:•Overnight Express Delivery

•Second Day Delivery

•Same Day Express Delivery

•Fragile & Special Handling

•Out-of-Service Area Deliveries

•Holiday Deliveries

•2, 5, 10 & 25 Kg Economical Red Boxes

I. International Express Services TCS has a strong presence not only in Pakistan but also in the UAE, UK and Canada. TCS offers international delivery services - International Documents and Parcel Express Delivery - to over 3,500 destinations across the world through its extended International Network.

Freight Plus Freight Plus offers delivery of your less urgent & large size shipments within 10-12 working days. This service is available only for export shipments. Prioritized handling and confirmation of delivery are also available on request, customer clearance is also provided.

Red BOXTCS Red Box has made it so simple, convenient and cost-effective to send all you want, to your loved ones, Special rates for UK, Europe, USA, and Canada & Far East. Be it toys, clothes, shoes, gifts, samples or anything you may fancy, Red Box delivers all. Show your loved ones how much you care with TCS Red Box. Just take your gifts to the nearest TCS Express Centre and we will take care of everything including the box. Red Box Service is available in a choice of two different weights: * 10 Kg * 25 Kg

Student ExpressThis amazing service delivers your documents to the College, University or any other Educational Institution of your choice anywhere in the world. To avail TCS Student Express, the student will have to furnish the following at the time of booking their documents.

Copy of student's ID card or letter from College/University certifying the student's bona-fide status

Documents should be sent to an educational institution (School/College/University/Hospital) abroad

II. Domestic Express Services TCS has emerged as the most trusted name for delivering a wide range of documents, packages, parcels and cargoes within Pakistan. Domestic Express Delivery Services include

MMS MMS - Mail Management Solution stands upon the single largest investment in infrastructure, made by TCS for continuous delivery of value. MMS is equipped with state of the art printing and sorting technology that has been sourced from the best suppliers across Europe and Asia Pacific. This makes TCS the only end to end solution provider in the category with the largest delivery network in Pakistan.

Sentiments Express TCS Sentiments Express is a personalized, high valued gift delivery service offering a wide array of gifts from gourmet cakes, floral bouquets, ethnic sweets, to various other elegantly wrapped gifts, delivered with a personalized greeting card in Pakistan. Since 1989, TCS

Sentiments Express has been part of TCS, the leading air express courier in Pakistan. In the time, it has become Pakistan’s premier gift delivery and greetings service.

Same Day ExpressRely on same day express for same day deliveries to major cities country wide.

Red BoxFor next working day delivery of your urgent and bigger shipments.

III. Logistics Services Realizing the potentials of Supply Chain Management in Pakistan, TCS launched its Logistics Wing as a registered company in 2002 as TCS Logistics (Private) Limited.TCS Logistics has 3 divisions, namely (a) Overland Express, (b) W&D (Warehousing & Distribution), and (c) Fleet Solutions. TCS Logistics employs 898 professionals, working day and night to add value to your businesses.

W&DW&D (Warehousing & Distribution), a division of TCS Logistics was established in 2004. It specializes in the 3PL setup and is setting new benchmarks by providing Total Logistics and Supply Chain solutions in Pakistan. In this relatively short time span, it has already had its presence felt on the supply chain canvas of the country. W&D has an envious clientele in Telecom, FMCG, Pharma, I.T. and other sectors; it is all set to providing its customers extra-ordinary services in their respective industry segments anywhere in the country. W&D already has over 200,000 square feet of multi-user Warehousing facilities in the country, which offer efficient and economical warehousing services by employing carefully thought out material storage and handling equipment.

With the most modern and efficient tools in warehouse management and out-of-the-box distribution models, W&D division is continuously achieving Key Performance Indicators (KPI) set by its customers. TCS Logistics has also implemented ISO 9001 as an assurance of the quality of service provided to its customers. W&D is not rigid in its approach and believes fully in offering customized solutions to its customers that best fit their specific logistics and supply chain needs. The Inventory Management & Warehousing process has been automated with an in-house web-based management system “WMS” that provides

online access and real-time information to customers for ordering, monitoring and managing their stocks.

The current range of specialized services includes:

• Warehousing

• Transportation and Distribution

• Value addition and Stock Repacking

• Bar coding & labeling

• Warranty Management

• Reverse Logistics

• Project Management

• Customs Clearance

• Freight (Air & Sea)

Overland ExpressFormed 2 decades ago, (year 1989), TCS Overland Express is also the market leader in door-to-door goods transportation business in Pakistan by land through 40 and 50 firs containers. This business is particularly suited for your bulk cargo movements to around 160 cities of the country, delivery KPI within three working days, considering booking date zero at main locations of Pakistan. Packaging of material facility is also available with the name of TCS mover n packers to facilitate our household customers. Main product offerings of the products are.

• LCL (Loose container Load)

• FTL (Full Container Load)

• Hub to Hub delivery

• Hub to Door delivery

• Pallet boxes of 50 Kgs.

• Built-in insurance of Rs 100 per kg

When it comes to secure, economical and time definite transportation of heavy cargo shipments to any part of the country by land TCS Overland Express is the preferred choice of a large corporate customer base. Our large corporate customer base includes:

Pharmaceutical Companies

Banking Sector

Major Printing Houses

Automotive Industry

Cellular Industry.

Tranzum Companies & Services

Express & LogisticsTCS is the leading courier industry of Pakistan. With its 28 years of experience in the express courier industry, it is widely trusted for reliability, speed and convenience. TCS provides time sensitive packages and business documents delivery services across Pakistan, UK and United Arab Emirates. A wide range of document, parcel and cargo services both domestic and international are offered.

Mail Management Solution MMS - Mail Management Solution stands upon the single largest investment in infrastructure, made by TCS for continuous delivery of value. MMS is equipped with state of the art printing and sorting technology that has been sourced from the best suppliers across Europe and Asia Pacific. This makes TCS the only end to end solution provider in the category with the largest delivery network in Pakistan.

Gifts & Greetings

TCS Sentiments Express is a personalized, high valued gift delivery service offering a wide array of gifts from gourmet cakes, floral bouquets, ethnic sweets, to various other elegantly wrapped gifts, delivered with a personalized greeting card in Pakistan. Since 1989, TCS Sentiments Express has been part of TCS, the leading air express courier in Pakistan. In the time, it has become Pakistan’s premier gift delivery and greetings service.

Air Freight SolutionsTCS Aviation, a division of TCS Private Limited, specializes in delivering customized air freight solutions for Freight Forwarders, Pharmaceutical Industry, Charities & Relief Organizations, Government Departments, Airlines, General Sales Agents, Oil & Automotive Industries and Brokers. TCS Aviation operates with a dedicated fleet of aircraft & worldwide offices in Pakistan, Dubai and London. You can be assured that we would fulfill your air freight & charter requirements to your satisfaction.

Supply ChainTCS Logistics Private Limited was incorporated on June 2002. Started as a transport provider however it soon grew into a total logistics solution company offering trucking, distribution & warehousing facility in response to strong customer demand.

Visa FacilitatorsVisatronix, a division of Intiana Private Limited, extends booking facilities for visa applicants in the non-immigrant (work, visit, study) categories for applicants all over Pakistan for Canada, India, Spain, Italy, Malta and South Africa. Applications are booked on a "Return Service Basis" at selected TCS Express Centres in all major cities.

Travel ServicesIntiana, a Tranzum enterprise, offers services for Umrah & Travel. Intiana is dedicated to facilitating our customers in meeting all their travel related needs with personalized services and well-trained staff for customer support.

Event Management

Octara is an independent business unit of TCS Private Limited. With a team of dedicated professionals in the fields of event management, publications, marketing and corporate services, Octara is geared to provide the best possible solutions in these areas to the corporate, government and NGO sectors in Pakistan and the UAE.

REGIONAL OFFICES:TCS with the oldest and most reliable services have 3 regional offices all around the PAKISTAN which are covering the entire nation.

SOUTH REGION CENTER CENTRAL

REGION

NORTH REGION

KARACHI LAHORE RAWALPINDI

QUETTA MULTAN ISLAMABAD

SUKKAR FAISALABAD PESHAWAR

COMPETITORS:Following are the competitors of TCS in Pakistan.

LEOPARDS COURIER DHL FEDEX OCS SKYNET WORLDWIDE EXPRESS GOLDEN PACIFIC INTERNATIONAL COURIER COSTA LOGISTICS TNT PAKISTAN AIR EXPRESS COURIER AERO EXPRESS INTERNATIONAL COURIER AND CARGO 5 STAR COURIER SERVICE

CONCLUSIONlogistics is process of planning, implementing, and controlling the efficient, effective flow and storage of goods, services, and related information from point of origin to point of consumption for the purpose of conforming to customer requirements . TCS is the examples of logistics and working according to the rules of logistics . TCS an organization with its vision and continuously working to achieve it. They are giving their services across the globe. Due to their trust and reliability and effective service the word courier has been replaced by TCS.