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Transcript of Logistics - techmahindra.com · Logistics Banking & Insurance Travel, Transport & Manufacturing...
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Tech Mahindra IT Infrastructure Management Services (IMS) offers a suite of reliable, responsive, flexible and proven Infrastructure services and solutions that deliver differentiated value to our customers’ business. Our rich portfolio of service offerings span across the infrastructure lifecycle of Plan-Build-Run-Monitor and includes Infrastructure Consulting, Data Center, End User Computing, Enterprise Networking, Enterprise Security, IT Infrastructure Operation Management, Application Operations and Cloud Services.
• Unique Scale : Largest Infrastructure Management engagement with 1100+ FTEs managing 35K+ Servers, 25 PB Storage, 35K Network Elements, 1700 Applications, 27 Data Center
• SOC Services for over 450+ Enterprise Customers
• Over 15 years of delivering Hosting & Shared Services with our Global Footprint of owned/ Partner Data Centers
• IMS Academy: Offers a unique simulation based Infrastructure Operations training
• Partnering with best of breed technology providers
Customer Base
230+
Infra Supported
650,000+ Assets Worldwide
AMERICAS | EMEA | APAC
36 Countries
Associates Worldwide
12,000+
Banking & Insurance
Travel, Transport & Logistics
Manufacturing
Healthcare
Natural Resources
Telecom
Retail
105+ Data Centers
300,000+ End Users
135+ PB Storage
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Data Center
End User Computing
Networking
Security
Technology Road Map Advisory Process Road Map Advisory IT Staffing Advisory Budgeting & Finance Advisory
IT Infrastructure
Operation Management
Cloud
Data Center Transformation Assessment
Cloud Assessment
Data Center Facility Management DC Monitoring & Production Operations Server Management Storage Management Database Management Mainframe Management Backup & Recovery Management DC Network Management
Data Center Consolidation Services
Platform Migration Services Data Center & DR Build Services Application Infrastructure Integration Service Private Cloud Integration Services
Managed Hosted Business Services
Managed Hosted Private Cloud mPACTM - Managed Platform for
Adaptive Computing
WaaS NxT / VDI Assessment BYOD Assessment
Service Desk Desktop Management Deskside / Field Services Management Messaging Services Unified Communication Services Citrix Management Active Directory
Windows Migration Application Packaging Application Testing & Remediation MS Office Migration Exchange Migration Lync Migration Office 365 Migration
WaaS NxT - Workspace as a Service
Network Design & Deployment Planning
Wireless Network Assessment Network Performance Assessment
Managed Enterprise Network Services
Managed Office LAN Services Managed IP Contact Center Managed IP PBX/Voice Services
Wireless Network Integration WAN Network Deployment & Integration Office LAN Network Deployment & Integration
Security Audit & Risk Assessment Security & BCP/DR Lifecycle Programme Development Data Protection
Managed Enterprise Security Managed Antivirus Managed SIEM Managed PIM Managed HIDS/NIDS Security Device Monitoring Managed Identity and Access Management
Identity & Access Management Integration Antivirus Integration SIEM Integration Privileged Identity Monitoring Integration HIDS & NIDS Integration Network
Vulnerability Assessment & Penetration Testing Application & Mobile Security
Testing Enterprise, Core Network &
Systems Security Testing Application Security Bureau
Dedicated/Shared services leveraging iRoc
Infrastructure Cost Take Out Infrastructure Automation Infrastructure consolidation
Service Assurance CUBES – Intelligent
Operations
Cloud Readiness Assessment Application Readiness
Assessment
Cloud Hosting & Management Services Storage-as-a-Services (StaaS)
Migration of Application to Cloud Cloud Integration Cloud Automation
Cloud Aggregation Platform (CAP)
With our end-to-end Infrastructure Management Services portfolio we help you achieve newer levels of business performance and enable you get more from your IT investments. Working with leading global alliances, Tech Mahindra brings in agility and efficiency in managing critical IT Infrastructure .
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Road Warriors
Task workers
Knowledge workers
Executives
Innovators
Workspace as a service
Messaging & Collaboration as a Service
Application as a service
Data on the Go
Backup as a service
Enterprise Mobility Management
Unifie
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Conte
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End U
ser A
naly
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IT STORE
User Profile Operating System
IT Store Network End User Digital State
WaaS NxT is a next generation digital platform for end users that instantiates unique workspaces, providing flexibility to deliver enterprise apps, data and end user collaboration solutions in a secure manner for varied work styles seamlessly made available ‘as-a-service’ .It delivers context-aware and follow-me workspaces on multiple devices with analytics engine, automation and orchestration layer for a true digital transformation.
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SDSO suite is aimed at empowering end Users And Automating The It Service Delivery & Operations. It provides a self-service IT portal where users can interact with IT without delay. It enables proactive and automatic delivery and return of IT services triggered by business qualification. It reduces complexity of desktop management and user profile management through context awareness. It uses end user IT analytics for proactive and predictive end user monitoring and support requirements.
Service Delivery & Service Optimization Suite (SDSO)
Self Enablement
Integrator (3rd party
integrations)
Workspace Abstraction
End User IT Analytics
Evolved Workspace
IT Store IT Automation
Empowered desk
Chat Remote Support
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DATA INGESTION FLOW 2 PATHTM
Collect Auto-discover, Aggregate, and store millions of inputs per second from application and infrastructure
Correlate Map business-level application and infrastructure process, connections and flows together in near real time
Analyze Model and predict system behavior using machine learning and statistical algorithms
Visualize Show rich contextual views based on business objectives for each end user. Flashback to any point in time in three clicks or less
enabling IT Operations analytics for Application & Infrastructure
TechMahindra CUBES™ is the overall framework that integrates all the toolsets to provide an end-to-end IT Infrastructure service automation capabilities, from monitoring to autonomics & actionable intelligence.
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mPACTM is a next level of cloud management platform which Simplifies IT by transforming legacy DCs into adaptive infrastructure .It orchestrates complexity and delivers private and hybrid IaaS in response to dynamic workload requirements. mPACTM enables integrated performance, availability and SLA management of Applications and Infrastructure across multiple cloud providers
PRIVATE Legacy Datacenter Infrastructure
Managed Platform for Adaptive Computing (mPACTM) Public IaaS PaaS Provider
Hosted Software Service Provider
SaaS Provider
On-Premise Private IaaS
Hosted Private IaaS
3rd Party IaaS Provider
1. Leading Australian Bank 25,000+ Registered users, 8000+ Virtual Desktops, 70+ Published applications • Desktop Virtualization • Upgrades & Patch Management • On-Demand Provisioning/ De-provisioning
2. American Chemical Manufacturer 3500+ Users, 250+ Server and 90+ Applications • Domain Migration • Network Migration Across Globe (60 sites) • DC Migration • Private Cloud Deployment
3. American Multinational Conglomerate 50,000+ Assets, 2500 Apps, 80K Incidents/Year, 430+ Apps Migrated to Cloud(Public & Private) • Support of Heterogeneous DC Environment • UNIX and VERITAS Storage Foundation System
Admin Support • Site Support includes Customer Support, Site setup,
SQL Server/ Turbine Data Management, SQL Database Activities, OS Support etc
4.Global Automobile Major 4,000+ Production Databases, 5000+ Servers • DB support–Sybase, Oracle,IMS, DB2 UDB, Adabas • DBMS Maintenance, DBMS Migrations, Upgrades &
Patches & Production Support
5. Fortune 100 Leading Healthcare Organization 15,000+Users, 24/7 Support • L2 & L3 DC Support • Web-Based Windows 7 Desktop Over Custom
Configurations • 24/7 Support & Monitoring • In-built Disaster Recovery Option
6. Leading Insurance Provider UK 150K Users, VPN Offering to 197 Countries, 1100 Mailboxes, 1100 Devices, 850+TB, 400+ Network Devices • DC Core Services • End User Services, • Networks & Security Services
7. Large Australian Telco 4500+ Servers, 500+ Networks & Security Devices, 400+ Applications, 1.7PB of Storage Transition from 7 incumbent vendors Heterogeneous Environment Across Platforms, Storage and Databases • Servers, Storage & Facilities Management • Database Administration • Network and Security • Non-Production Environments • Infrastructure Support
8. Swedish Automobile Manufacturer 2900+ Servers , 5PB of Storage, 26000+ Devices & 45000+ Tickets, 6 languages Users. • Hosting –Server & storage • Database, Infra Security • Cloud Monitoring Platform • End-User Services
9. US-Based Global Tier 1 Telco 35,000+ Servers, 35000+ Network Devices, 20+ PB Storage, 1000+ Apps, 3000+ Databases & 1500+ FTEs • DC Management • Servers & Storage Support • Database & Application Support • 24x7 Operational Support
10.Leading Indian Financial Services Group 900+ Servers, 5500+ Desktops,105TB Storage, 650+ Network Elements, 9000 + Mailboxes • Services – Infrastructure, Application, Assets takeover,
Contract Novation • Opex model - Per user IT Cost for Next 10years • Transformation Solutions • DC Monetization
11.Danish Service Provider 1550+ windows, 140+ Unix, 2700+ Azure PaaS, 2.5 PB SAN, 5.6 PB Storage PaaS, 9 PB Backup. • DC Operations Service • Build-Own-Operate Model • Application Migration to Cloud/PaaS • Asset Takeover and Transformation(Private cloud/PaaS)
12. Australian Airline Service Provider 1800+ Virtual Servers, 240+ Physical Servers,1500+TB Of Storage, 5000+ End User Devices • DC Core Infra support • End User Services
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