Locs presentation final version
Transcript of Locs presentation final version
Improving Virtual Services
at the CMCC Library
LOCS Consulting
2012-12-04
Your Requirement
To become “better known, more accessible and increasingly relevant” by using:
• web-based tools to reach broader audiences
• new web platforms for electronic scholarly publishing
• proven techniques for social and interactive exchanges
Social Catalogue
• Improved interface• New search components• New Web 2.0 components• New reference components
Social Catalogue: Strengths
• Makes library more user centered• Creates a customer-driven library • Showcases museum collection • Saves time and money• Meets industry standards for accessibility
and usability
Social Catalogue: Implications of the project
• Staff training
• Ongoing maintenance
• Stakeholders’ buy-in
Project Scope
Detailed Project Phase
Planning• Create project team
• Chair project kick-off meeting
• Develop project plan
• Submit project plan
• Deliverable: Approved project plan
Resources• In-house resources
• A team of highly knowledgeable
professionals
• Proven project experience
• Start datenew year 2013• Duration 14 months
Time frame
Risk Strategy
•Controlled for risk throughout project
• Identified technical, financial and organizational risks
•Assessed your risk exposure
•Looked at potential responses to risks
Risk StrategyRISK MITIGATION
Technical Potential Responses
Software bugs and fixes • Clear requirements
• Testing and stabilization
• Can it wait? Process to handle with
acceptable time frame
• Delay release date
Insufficient storage space /server capacity
• Client doing content clean-up
• Define storage needs
• Share storage with sister Museum
• Purchase new server
• Cloud / offsite storage
Risk StrategyRISK MITIGATION
Financial Potential Responses
Budget cuts • Define components critical to 1st release and reduce number of components for 1st
iteration• Modify business requirements• Reduce human resources• Reduce time, quality or costs if project is approved• Explore other sources of funding
Suppliers' prices increase • Robust procurement process with backup suppliers• Assume risk of replacement supplier• Ask supplier to extend contract terms
Risk StrategyRISK MITIGATION
Organizational Potential Responses
Employee hesitation to embrace change
• Change management plan during the whole project• Involve employees in process - start to finish• Emphasize alignment with strategic
goals• Promote opportunities of social media
Low engagement of internal and external users
• Understand and define user needs• Have creative, high quality, new content • Promote public awareness• Reduce complexity of functionalities
Measuring Success
• Web visits • Registered, active users • Referrers to the site • User satisfaction • Catalogue circulation • Web accessibility and usability standards
Strengths of the Social Catalogue
By choosing the Social Catalogue for the library, you’re choosing:• to position the library as a leader in
technology innovation• to actively engage and expand your
community• to create new platforms for electronic
scholarly knowledge creation and exchange
Strengths of the Social Catalogue
The social catalogue will make the library—
• better known
• more accessible
• increasingly relevant
Questions
http://www.sacfla.org/questions.htm