Location Based Customer Satisfaction Management

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Oliver Twardowski, Founder of Reputami Location Based Customer Satisfaction Management

description

Slides of the talk on the future of "Location Based Customer Satisfaction Management" for the Techhub event "the future of … location based services". Event details: http://www.techhub.com/events/the-future-of-location-based-tech/

Transcript of Location Based Customer Satisfaction Management

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Oliver Twardowski, Founder of Reputami

Location Based Customer!Satisfaction Management

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If you want to improve your service you have to be able to

listen to your customers.

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Branch 2/150

Branch 1/150

What is Location Based Customer!Satisfaction Management?

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• manual aggregation of new content on various services

• Excel spreadsheets for collecting the reviews

• Pie-Chart Madness

the past

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ø 6 connected services per venue

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• Cloud-based SaaS Online Reputation Management

• The customer feedback from all relevant services in one interface

• Sentiment- and topic analysis of texts

• realtime alerts on new feedback and influential customers (who are at the POS)

the present

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• iBeacons to trigger customer interaction at the POS

• Wearables to detect influential customers at the POS

• Predictive Analytics to enrich the customers experience

the future

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the future?

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Thanks.!!

Slides: bit.ly/ReputamiTechhub

Oliver Twardowski | [email protected] | @ot


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