Redesigning the Local-e Template

What is Local-e?

The situation

Old Fashioned Sites

Old technology

Time for a new professional look and feel

Project Steps

Audit

Strategy

Research

Design

User Testing

AuditBaseline review

Home pageCommunity directoryMake a requestMake a bookingCalendarLook and feelSection landing pagesInformation architectureTourismLength of section topics

Strategy

What do we want?

How do we want it?

Research

Stakeholder interviews

ResearchStakeholder Surveys

ResearchStakeholder research results

•Contemporary look and feel•Allow council to add section headings•Alternative designs for the home page and topic pages•Change display of attached documents•Quick links for residents•More options for images on the home page•An area for a featured activity or event

ResearchUser workshops

ResearchUser Survey

178 responses from people in 35 councils

Top 5 keys uses•Council news•Council business papers and minutes•Information about the shire •Events calendar•Environment information

ResearchUsers have problems finding things

55% of respondents said they found the content, but with a struggle

What they were looking for:

•Council documents such as business papers policies, minutes, contact information

•Planning and developed information such as DAs, LEP, policies, process information, zonings

•Road works

•Waste information

ResearchOverall impressions

•Out of date information•Lack of information on the website•Not user friendly

ResearchWanted on homepage by > 50%

•Water restrictions•Waste and refuse collection•Building and development applications•Emergency services•Library services•Council meetings

ResearchContent for new residents >50%

•Schools in the area•Water restrictions•Council rates•Roads and traffic information•Waste and refuse collection•Emergency services•Library services•Sport and recreation facilities•Services for elderly and disabled•Services for children and families

Information Architecture Online card sorting exercise

Information ArchitectureCommon categories created were

•Council•Facilities and Services•Community•Development

What they didn’t use

•Engineering

Information Architecture

Design

DesignReview

Homepage option 1

Homepage option 2

Homepage Option 3

56%

42%

30%

Where to Now?

•Top 3 wireframes to be designed•Testing IA and interaction•Build and rollout•Baseline review every year

Implementation

www.local-e.nsw.gov.au

www.objectivedigital.com