Brittany JacksonRelocating to Orange County

17 Joiners Rd. Unit 17 Rocky Hill, CT 06067(203)-443-2309

JacksonBrittany89@Gmail.com

Summary

Advanced in underwriting and portfolio management within loan servicing. Eight years of experience in customer service. Works equally well independently and as a team player. Task and detail driven with excellent written and verbal communication skills. Over 18 years of experience using Microsoft Office programs. Qualifications

Reviewed and analyzed borrower’s financial documents, such as financial statement, hardship letters, tax returns, bank statements, pay stubs, listing contracts, agreement of sales, closing costs, settlement sheets and credit bureau reports.

Quality Controlled all forms submitted throughout short sale process for over 200 requirements

Maintained national non-performing loan portfolio with more than 90 accounts Managed accounts from initial stages to closing of the short sale (document

review, negotiation, data entry, submission, approval) Examined documents for completion, accuracy and compliance. Escalated

communication with customers and real estate agents for correction or missing supporting information.

Negotiated with internal and external third party vendors, agents, title companies and borrowers to mitigate foreclosure/REO avoidance/losses

Adhered to strict investor, bank, and state guidelines for each account Prepares and updates complex spreadsheets based on servicer claims, billing, and

invoices Perform detailed analysis of servicer claims, invoices and billing to ensure

compliance with CHFA and government guidelines Professional Experience

Webster Bank Claims Quality Analyst (Restructure and Recovery)Responsible for all claim filing with guarantors, insurers, and investors to maximize related recoveries and comply with LSFO servicing contracts.

Coordinate and file conveyance claims with HUD, VA and other insurers/ investors

File expense claims with mortgage guaranty and insurance providers (HUD,VA MI) to recover funds on losses for Webster loans in accordance with guidelines

Coordinate with attorneys, contractors, REO coordinator to schedule conveyance Produce weekly report on claims submissions, status and application of funds

recovered Reconcile expense balance by claiming all recoverable items and reclassifying

non-recoverable items. Report and finalize removal of non-recoverable balances from MSP Process investor demand notices

Connecticut Housing Finance Authority Loan Servicing Technician II (Finance Department) (Contractor) March 2013-April 2015

Monitor activity of foreclosure cases from time title is taken until property is in conveyance order. Ensures compliance with government agencies, guidelines and requirements.

Communicate with network of single family loan portfolio servicers and other external parties as related to the single family non-performing loan portfolio. 

Prepare, analyze, review and maintain records for loan portfolio and prepare various reports on the same

Process and analyze transactions related to various non-performing single family mortgage loan portfolios.

Evaluate the completeness and accuracy of data submission from single family servicers in accordance with applicable law, insurer guidelines, contracts and regulations applicable to CHFA.

Assist in monitoring servicer’s compliance with contracts as related to non-performing single family portfolio.

Communicate with servicers and other external parties to obtain and provide required information as related to time-sensitive transactions

Prepare and analyze complex reports related to the single family non-performing loan portfolio. 

National Default Servicing Marketing Specialist/Portfolio Manager (Contractor) July 2012 – March 2013Performed processing of short sale requests based on investor, client and bank guidelines to ensure compliance.

Obtained/received, reviewed and submitted required documentation to/from investor, insurer and/or client for approval of short sale.

Worked with internal and external third party vendors, agents, title companies and borrowers through both written and oral negotiations in an attempt to mitigate foreclosure/REO avoidance/losses.

Reviewed and analyzed borrower’s financial documents, such as financial statement, hardship letters, tax returns, bank statements, pay stubs, listing contracts, agreement of sales, closing costs, settlement sheets and credit bureau reports.

Adhered to all Bank of America and Freddie Mac guidelines and adapted to changes in procedures.

Notified real estate agents regarding status of loss mitigation activity. Maintained extensive knowledge of investor, insurer and client guidelines and

time frames related to processing a short sale. Created and updated managerial detail reports and/or spreadsheets pertinent to the

short-sale function and/or progress of loans on a daily, weekly or monthly basis. Served as subject matter expert and assisted in training team members and

managers on new reactive short sale accounts. Followed up on closing, final HUD documentations and proceeds; notified

investor reporting of fund received

EducationUniversity of Connecticut, Storrs, CT (Full-time)Bachelor of Arts, Majors; Psychology,Human Development and Family Studies, Graduated: December 2011