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Living Larger: Living Larger: Taking Your Killer App Beyond Taking Your Killer App Beyond
LibrariesLibraries
Living LargerLiving Larger::
Taking Your Killer App Taking Your Killer App Beyond LibrariesBeyond Libraries
Eloisa Gomez Borah and Tim CarlsonEloisa Gomez Borah and Tim Carlson [email protected] [email protected]
[email protected]@anderson.ucla.edu
UCLA Anderson School of ManagementUCLA Anderson School of ManagementUniversity of California, Los AngelesUniversity of California, Los Angeles
Living Larger: Living Larger: Taking Your Killer App Beyond Taking Your Killer App Beyond
LibrariesLibraries
Source: Continuity,00 vol.9 #3, Autumn 2005
Non-Library LibraryNon-Library Library
DBMS OPACS DBMS OPACS
Call Center Software Chat ReferenceCall Center Software Chat Reference
How Software Moves to How Software Moves to LibrariesLibraries
Living Larger: Living Larger: Taking Your Killer App Beyond Taking Your Killer App Beyond
LibrariesLibraries
Not The Usual StoryNot The Usual Story
Library Non-LibraryLibrary Non-Library
eLibrarian AskMe ManagereLibrarian AskMe Manager
eLibrarian
Syllabus 2005
AskMe Manager
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01
20
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20
06
20
06
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eLibrarian 2.0
VRD 2001
20
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20
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Best Practice
AMR EMBA
FEMBA
EMMI
Student Affairs
Living Larger: Living Larger: Taking Your Killer App Beyond Taking Your Killer App Beyond
LibrariesLibraries
How How AskMe ManagerAskMe Manager Works Workshttp://www.anderson.ucla.edu/x16380.xml
Living Larger: Living Larger: Taking Your Killer App Beyond Taking Your Killer App Beyond
LibrariesLibraries
Functions & ProcessesFunctions & Processes• User Authentication: Name & Email User Authentication: Name & Email • Auto selects request formAuto selects request form• Auto-populated Course ListAuto-populated Course List• Auto-assigns Work ShiftsAuto-assigns Work Shifts• Unified or Shared WorkspaceUnified or Shared Workspace• Requestor-selected CategoriesRequestor-selected Categories• Auto-populated Knowledge BaseAuto-populated Knowledge Base• Recommender System using KBRecommender System using KB• Response & SurveyResponse & Survey• Reminders and Reports Reminders and Reports
Living Larger: Living Larger: Taking Your Killer App Beyond Taking Your Killer App Beyond
LibrariesLibraries
Designed for Portability + Designed for Portability + ScalabilityScalability
• InfrastructureInfrastructure– Perl/UNIX/SQL ServerPerl/UNIX/SQL Server
• Database DesignDatabase Design– Organization CodeOrganization Code– Tables: categories, survey questions, Tables: categories, survey questions,
responders responders • Configuration TableConfiguration Table• Page Header and Footer: function callsPage Header and Footer: function calls• Separate Layers: visual, logical, dataSeparate Layers: visual, logical, data
Living Larger: Living Larger: Taking Your Killer App Beyond Taking Your Killer App Beyond
LibrariesLibraries
A Look Under the HoodA Look Under the Hood•Sample URL
-www.anderson.ucla.edu/apps/library/elibrarian/ref_asst_initiate.cgi?org_code=Z6
•Configuration table<use_survey> A1 1 . . Z5 1 Z6 0</use_survey >•Org_code and Config table fetch $org_code=param('org_code'); $system_title = $config_values{'system_title'}->{$org_code}; $use_survey = $config_values{‘use_survey'}->{$org_code};•Database Query SELECT elib_category_type, category_description FROM $database..elib_category_types WHERE organization_code= \'$org_code\‘
Living Larger: Living Larger: Taking Your Killer App Beyond Taking Your Killer App Beyond
LibrariesLibraries
Rollouts (Beyond Library) To DateRollouts (Beyond Library) To Date
AMRAMR (thesis project)(thesis project) Jul 2006 Jul 2006
Student AffairsStudent Affairs Oct 2006 Oct 2006
EMMIEMMI (executive seminars) (executive seminars) Oct 2006 Oct 2006
Fully Employed MBA (admissions)Fully Employed MBA (admissions) Jan 2007 Jan 2007
Executive MBA (admissions)Executive MBA (admissions) Feb 2007 Feb 2007
Undergrad AccountingUndergrad Accounting Sep 2007 Sep 2007
Living Larger: Living Larger: Taking Your Killer App Beyond Taking Your Killer App Beyond
LibrariesLibraries
Differences / MotivationDifferences / Motivation• Community BuildingCommunity Building• MarketingMarketing• Requestor HistoryRequestor History• Privacy Issues Privacy Issues • Ready reference versus research strategiesReady reference versus research strategies• Internal versus external search and Internal versus external search and
questioningquestioning• Volunteer teams versus paid staffVolunteer teams versus paid staff• Scheduled staffing versus unscheduledScheduled staffing versus unscheduled• Anonymity versus visibilityAnonymity versus visibility• Anderson strategic initiativesAnderson strategic initiatives• Questions versus categoriesQuestions versus categories• Survey versus Non-surveySurvey versus Non-survey
Living Larger: Living Larger: Taking Your Killer App Beyond Taking Your Killer App Beyond
LibrariesLibraries
Adoption Success FactorsAdoption Success Factors
• Provided solutions for a problem at hand:– Facing high volume of information requests– Email-based systems subject to junk mail
• Improved operations:– Provided metrics and management reports– Enhanced image for their tech-savvy clients
• Previous adoption by same management
Living Larger: Living Larger: Taking Your Killer App Beyond Taking Your Killer App Beyond
LibrariesLibraries
Factors in Non-AdoptionFactors in Non-Adoption
• Perceived to be less personal than emailPerceived to be less personal than email
• Overhead of adopting a new system and Overhead of adopting a new system and change to current business practices.change to current business practices.
• Concern about support levels for ‘free’ Concern about support levels for ‘free’ software software
• Not fitting business needsNot fitting business needs
Living Larger: Living Larger: Taking Your Killer App Beyond Taking Your Killer App Beyond
LibrariesLibraries
What we would have done What we would have done differentdifferent
• Learn-from-our-experience
• Forks in the Road
• Options and Our Decisions
– Library Rollout options
– Cross discipline rollout options
– Anderson Edge decision
• Unforeseen Hurdles