Living by numbers: t he Quantified Self Lee Witherell Partner, Fuel (part of the Engine Group)
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Transcript of Living by numbers: t he Quantified Self Lee Witherell Partner, Fuel (part of the Engine Group)
If a Victorian gentleman arrived in present-day London, he'd think we'd been invaded by glowing rectangles. The average single Londoner's day
runs as follows:
You wake up and watch a screen until it tells you it's time to leave the house, at which point you step outside (appearing on a CCTV screen the moment you do so), catch a bus (with an LED screen on the outside and an LCD screen on the inside) to the tube station (giant screens outside; screens down the escalator; projected screens on the platform), to sit
on a train and fiddle with your iPod (via the screen), arrive at the office (to stare at a screen all day), then head home to split your attention
between the internet (the screen on your lap) and the TV (the screen in the corner) and your mobile (a handheld screen you hold conversations
with).Charlie Brooker
social app
mobileSMS email
m.com
Observed behaviour•Device preferences•Channel preferences•Behaviour•Transactions•Connections
Inferred behaviour•Propensities•Lifestyle•Value
Social Engagement Sentiment / Influence
Total Customer View
Transactional Data Purchase Cycles
Demographics Customer Segments
Profile Data Share of wallet / value potential
CRM Response Targeting / Channel / OfferContent Consumption Brand / Topic
Browse Behaviour Product / Topic InterestAdvertising Response Proposition Engagement
The Total Customer View