live|work -- Trusted Agents. Role, Evaluation & Airlock Process
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Transcript of live|work -- Trusted Agents. Role, Evaluation & Airlock Process
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Service Innovation
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From……well working
single purpose products
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…great services with highly engaged customers
To…
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Multi-channelTV, Web, Mobile etc…
+Relationship building with
audienceOngoing value creation
+ Compelling customer experience
Reasons to stay with and recommend
Service Innovation
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Start-upFastest growing car club in Europe
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CorporateFrom Insight to Revenue
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OrangeOver 10 years of innovation
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From Insight to
Launch! Achieving potential and mitigating risks.
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CriteriaWe are looking for well researched, developed and tested ideas that can fit with Orange’s brand and services
Service Innovation
1. InsightEvidence of opportunity
2.DevelopClear vision & proposition
3. RefinePositive customer evaluation
4. DeliverSuccessful deployment
Does the innovation respond to clear insight into a market or customer need?
Is the response to the need innovative and a high quality proposition?
Is there high quality evidence through PoC or real sales of demand and successful delivery and revenue model?
Does the innovation fit with Orange business requirements & the challenge requirements of EU applicability and potential revenues?
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SupportWe employ a tried and tested Service Innovation process that fully develops, tests and models service concepts
AirlockHot house sessions with live|work team on proposition and fit with OrangeAccess to support from consultants, developers & designerQuality presentation development for Orange
Service Innovation
1. InsightEvidence of opportunity
2.DevelopClear vision & proposition
3. RefinePositive customer evaluation
4. DeliverSuccessful deployment
Support innovators to develop a clear opportunity with Orange.
Support innovators with proposition and service development.
Support innovators make the case for market value.
Support innovators with pitch presentation to Orange.
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Thank [email protected]@livework.co.uk