Live Virtual Instructor Led Workshop and Certification€¦ · • Understand how Design Thinking...

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Live Virtual Instructor LedWorkshop and Certification


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5.

2.13 Live Sessions

16 Hours of Training

7 Weeks of Engagement

Certification

Case Studies & 11 Team Activities

Access Real Life Project Post Training

Experience Virtual Visual Collaboration

4 Individual Mentoring Sessions on Project over 6 Weeks Duration

Access to LUMA Workplace

Receive QGLUE’s Design Thinking Playbook

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9.10.

KEY HIGHLIGHTS


1

BUILDING THE DESIGNER’S MINDSET

Brainwarming

InitiationWhat is it?

(With example)

To draw logic, imagination,

intuition & systematic reasoning to

solve problems in a creative

manner & create outcomes that

are desirable to the end user.

To reduce complexity of a problem.

Know your customer, empathize

with them & create accordingly.Brainwarming

ContextFor Whom?

Brainwarming

PurposeWhy?

To empower traditional

thinkers to develop

innovative solutions to the

problem at hand.

Brainstorming

“Real problem”“Narrowing it down”

Often, solutions developed

are not long-term because

we don’t spend enough

time knowing the real

problem.

Brainstorming

Solve for “X”

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3

4

5


The Live Virtual Program Design


This virtual instructor led workshop delves into

the fundamentals of the Design Thinking approach by

immersion in collaborative exercises, dynamic

discussions,relevant readings, and quizzes.

You will experience the power of Design Thinking

concepts to create a path to innovation, unveil new

possibilities, and make a greater contribution to your

organization’s future success. Topics covered include

fundamental principles of Design Thinking, the Design

Thinking process steps, and awareness of some of the

tools used in Design Thinking.

Design Thinking helps solve wicked problems and is the

best tool to handle ambiguous situations.

01

• Emerging decision makers build their expertise in this

workshop with specific design tools and methods as well

as understand the end to end human centered framework.

• Create a culture of design and empathy in your

organization

• Unlock value of trapped innovation opportunities in your

organization.

• Align various stakeholders and leaders towards a single

purpose

• Create real business impact over sustained periods of time

• Understand how Design Thinking can come to life in a

distributed working scenario

WORKSHOP

OVERVIEW

WORKSHOP

TAKEAWAYS

02

WORKSHOP

OVERVIEW

WORKSHOP

TAKEAWAYS

WORKSHOP

CURRICULUM

D.LEARN

POST

WORKSHOP

01 02 03 04

THE DESIGN THINKING WORKSHOP


Timeline Description Engagement

MODULE 1

Importance of Design & What is Design Thinking

Participants understand the importance of design thinking

and its relevance to the current VUCA Economy. The various

design thinking principles are articulated with relevant case

studies. Participants understands what is meant by

“Experience "and why it is of utmost importance for a Human

centered innovation approach.

MODULE 2

Writing the

Problem

Statement

The challenge areas are now

viewed from the Human experiential

angle, and data in order to gain key

insights. The session would include

Detection of the exact problem

space and defining this as a

contradiction

Find the specific opportunity

Virtual team breakouts

MODULE 3

Understanding

Stakeholders and

Users

• Goals and priorities are identified

in alignment to the problem area

• This is done using techniques

like Stakeholder mapping

• Teams work in virtual breakouts

on the individual challenges

• Present outcomes to the group

for reactions.

60 Min

Expert assisted

90 Min

Expert assisted

1

2

3

Perspective

Understanding

150 min

Interactive,

voting, sharing

Doing and

Experiencing

03

Workshop Curriculum

Interactive,

voting, sharing

Team activity


4

5


MODULE 4

Personas and

Empathy Maps

• Participants now understand what

is the meaning of empathy with

application examples

• Segmentation and persona

creation techniques are shared

and explained

• Method to empathise and

document pains and gains using

empathy map is showcased

• Participants in their respective

virtual breakout groups experiment

with empathy map and persona

MODULE 5

Presentations

and Retrospect

• Participants present their working

and identified pains and gains for

the stakeholder group selected

• Expert inputs and guidance is

provided by the facilitator

• Feedback from participants

150 min

Team activity

Competency Areas:

Detecting hidden needs of

stakeholders

Convergent and Divergent Thinking

Human Centred and data based

Problem Framing

Systems Understanding

Do it!

Review and

Feedback

Interactive,

voting, sharing

30 min

Interactive,

voting, sharing

03

Workshop Curriculum



MODULE 1

Current Scenarios & Identification of Pain Points

Participants understand how to identify the pain points using

RTB- Rose Thorn Bud Methodology and derive insights from

the Empathy map. The facilitator showcases stakeholder

journey map and its applications. Participants then define the

HMW statement using statement starters

MODULE 2

Ideation and

Voting

• Creative Matrix is used to

generation multiple ideas

• These ideas are built upon by

the teams in the group activities

• Multiple prioritization methods

are showcased to shortlist the

ideas

• Participants work in virtual

breakouts on the individual

challenges

• Present outcomes to the group

for reactions.

MODULE 3

Storyboarding

• QGLUE facilitator showcases

the storyboarding technique

and how the ideas must be

integrated to create a solution

concept.

• Examples of story boarding are

showcased

• Participants now in virtual

breakouts create their solution

storyboards

120 Min

90 Min

Expert assisted

6

7

8

120 min

Interactive,

voting, sharing

Doing and

Experiencing

Interactive,

voting, sharing

Team activity

Team activity

03

Workshop Curriculum


9

10


MODULE 4

Prototyping

• Participants now look at multiple

methods of prototyping and the

need to fail fast by validation of the

concept

• Concept poster is showcased in

detail along with relevant

application

• Breakout to create concept poster

which will also include timelines,

resources, risk assessment and

core theme

• Participants in form of teams

critique the concepts

MODULE 5

Pitch

• Facilitator demonstrates key skills

Participants use the concept poster

to create respective pitches in a

virtual breakout.

• Participants pitch their concepts

and gather feedback

• Expert inputs and guidance is

provided by the facilitator

• Feedback from participants

90 min

Team activity

Competency Areas:

Creating effective Pitches

Human cantered problem framing

Ideation for Innovation

Storyboarding and prototype

creation

Do it!

Review and

Feedback

Interactive,

voting, sharing

60 min

Interactive,

voting, sharing

This is followed by D.Learn which is a post workshop project for applying the learning to a real world scenario/ business challenge. D.Learn is an optional component of the training.

03

Workshop Curriculum


04

Post Workshop Project : D. Learn : Optional

1. Teams of 4-5 members each will be formed

2. A real-scenario business problem will be selected by each

team.

3. In the following 12 weeks with the help of a Design Coach,

teams will be guided to use the Design Thinking Tools and

Methods to propose a solution.

4. Teams complete their Design projects with a prototype and

this is showcased to stakeholders

Everybody actually! Design Thinking should be at the core of

strategy development and organizational change in order to

create a culture that’s focused on a creative way of solving

problems. This way of thinking can be applied to products,

services, and processes; anything that needs to be improved.

Post Workshop Project (6 weeks )

Who should attend?

05

LEARNING TOOLKIT

• Every participant who signs up for D.Learn receives a Toolkit.

• It has been designed such that all Design Tools are handy

and can be straight taken out from the Kit to be used as

Templates.

DESIGN VIRTUAL COACHING SESSIONS

• D.Learn has Design Phases of 2 weeks each

• These coaching sessions are held at the critical milestones of

Discover, Define, Design and Deliver

• At the beginning of each phase you will have a 1-1 call with a

Design Coach from QGLUE to help you realise your design

path in each phase.

• These coaching session lasting for 60 mins will be conducted

over virtual platforms


Certification

Participation Certificate

The primary is a participation certificate, given after the

completion of the workshop.

Certificate of Completion

The second is a certification of completion, given after

fulfilment of D.Learn, which is the post workshop

engagement project.

This is a Playbook.

Not for everyone, but for those who dare to build future-

proof organizations, services, products and processes.

We have captured some of the most powerful tools of

Design Thinking and Innovation and designed the

playbook in a way to have each tool on a separate page,

to be used as templates.

Receive QGLUE’s Design Thinker’s Playbook


1. VIRTUAL COLLABORATIVE CLASSES • Use of state of the art virtual collaboration tools like Mural / Zoom

• Teams can use Mural to brainstorm, evaluate ideas and prepare storyboard with the coach guidance using inbuilt

templates & sticky notes

• Organize and share ideas with others

From onsite

collaboration space

To virtual

collaboration

USE OF VIRTUAL TOOLS

2. FACILITATION

UserLog in to Zoom

ApplicationUse of Mural by teams

in individual workout

rooms Zoom workout rooms

Digital workspace for

collaboration with in-built

tools, templates

Remote conferencing for online

meetings/workshops

3. EXAMPLE OF INBUILT TOOLS & TEMPLATES TO FACILITATE THE TRAINING

On-demand, digital platform for

continual learning


CLIENTS SPEAK!

“It was great interacting with attendees from

diverse professional backgrounds. The

Design Thinking concepts and tools were

delivered elaborately. Look forward to

applying them all. ”

HR Business Partner

Societe Generale

“ The facilitator is the best part

about the Design Thinking

Workshop. His knowledge and

excellent delivery lead to value-

driven learning.”

Transformation and Delivery

Manager

Soprasteria

“An extremely user-centric

workshop with an approachable,

friendly and supportive trainer.

The content was relevant for me

with practical exercises.”

Consultant

UNICEF“ The tools explained are

extremely apt and suitable to

be directly applied in an

organisation.”Vice President - Procurement

Barclays

“Very insightful workshop. Learnt

a lot of new things. The examples

and use-cases shared during the

Design Thinking Workshop were

quite relevant to the content.”

Group Manager,

Learning and Development

Mercer

“Collaboration, co-creation and

discussions were the best part of the

Design Thinking Workshop. I really

liked how each concept and tool is

explained using a variety of examples.

Marketing Leader

IBM

A QAI Promoted Venture

Speak to our team at:

1800-103-4583 | [email protected]

www.q-glue.com

Founded by William perry, USa in 1980, QAI is a

transnational consulting company facilitating quality and

process improvement in organizations worldwide. With

presence in 30 countries and 700 successful client

journeys, QAI has evangelized process improvement,

operational excellence and quality in india and globally.

QAI has trained 180,000 professionals and certified over

40,000people.

About QGLUE

About QAI

QGLUE has led change and helped transform businesses for the leaders

QGLUE is the design and innovation arm of QAI. it

brings a unique Design and innovation led human-

centred approach to building products, services and

businesses –making future living better with happier

people. QGLUE equips people to solve wicked

problems by helping them reach a solution that is not

just right, but also desirable.

Client Services

mailto:[email protected]



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