Listening Types

8/12/2019 Listening Types

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Subject : Theory ofCommunication

Chapter 5 Group 5


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Outline

I. What is listening ?

II. Types of listening :

0 Appreciative

0 Discriminative

0 Comprehensive

0 Empathic

0 Critical listening


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I/What is listening ?

Presenter : M.Sang


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E.g:

- Listen or listen to cannot be replaced by hear:

She does all the talking - I just sit and listen.

You haven't listened to a word I've said!

- Hear cannot be replaced by listen :

She hearda noise outside.

You'll have to speakup, I can't hear you.

Listening is important for effective communication because 50 percent or more

of the time we spend communicating is spent listening .


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When we try to listen carefully, most of us remember only about 50 percent of what we

hear shortly after hearing it and only about 20 percent two days later.


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Listening is one of the most important skills needed in the corporate environment.


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II/Type of listening :In order to be an effective listener in different situations, you must fi rst consider your

purpose for listening. Scholars have identifiedfivetypes of listening based on fi \vedifferent purposes :

Appreciative

Discriminative

Comprehensive

Empathic

Critical listening


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I.1 Appreciative listening :

In an appreciative listening situation, your goal is to simply enjoy the thoughts and

experiences of others by listening to what they are saying.

With appreciative listening, you do not have to focus as closely or as carefully on

specificsas you do in other listening situations.

You might use appreciative listening during a casual social conversation.

Most people listen to music in this way.


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Hanging out with friends, party


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Discriminative Listening

Presenter : HuLc


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Discriminative Listening : listening tounderstanding the meaning of a message.

At times this involves listening between thelinesfor meaning conveyed in other ways thanthe words themselves.

Discriminative listening

concerns the basic

function of hearing soundand distinguishing

between different sounds.


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In human communication, this includes

picking up on shifts in a speaker's voice such

as speed, emphasis, and pitch.

This listening skill allows the listener to

recognize nuances in the speaker's message

such as pleased or anger.


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Discriminative listening isespecially important for sales

and customer servicesrepresentatives because itallows the listener to hear anyunderlying tones or emotions.

Employees utilizing this form oflistening can discern whether acustomer leaves the businesshappy or upset; therefore, using

discriminative listening can savesales and increase revenues forupselling techniques.


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Discriminative thinking also focuses on

reading body language. Business employees

should be able to determine if a customer's

body language matches his language to

discern any inconsistencies.


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Comprehensive ListeningPresenter: Minh Dang


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What?

In comprehensive listeningsituation, our goalis to understand the speakers message as

well as learn, remember, be able to recall

what has been said.


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In communication, some words are more

important and some less so, and

comprehension often benefits from extraction

of key facts and itemsfrom a long talk.

Also known as: content listening, informative

listening andfull listening.


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How?

Have to know the wordsand also all rules of

grammar and syntaxunderstand what

others are saying

Also have to know visual componentsof

communication, and an understanding of

body languageunderstand what themessages really mean


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Pay close attention to all the informationthewordsspoken, the toneof the voice, the body

language and the situationin which theconversation is taking place.


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In comprehensive listening, the speaker must

make his words understandable, and the listener

must let them know if they don't understand.


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Eg:

Listening comprehensively to professor lecturing

about key concepts Speakers at training seminars

Broadcast news reports that provide timely

information about traffic conditions


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respond autobiographically


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Empathic Listening


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Outline

Empathic Listening The Benefits of Empathic Listening The Process of Empathic Listening


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Empathic Listening

A way of listening and responding to another person

that improves mutual understanding and trust.


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Empathic Listening

It is an essentialskill for third parties and

disputants alike, as it enables the listener to

receive and accurately interpret the speaker'smessage, and then provide an appropriate

response. It is also called active listening or reflective

listening.


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The Process of Empathic Listening

1. Give the person you are connecting with your

full attention.

k h h h h


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2. Do not speak when the other person is in the

middle of communicating their issue.


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3. Offer a summary of what you have heard to

the speaker, when they are done talking.

I hear that you

said you feel

upset about....


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Summary

Empathic Listening The Benefits of Empathic Listening The Process of Empathic Listening


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CRITICAL LISTENING

Presenter : Ngn Giang


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Critical listening requires careful observation,

judgment, and trustworthinessof the speaker.

E.g: persuasive communications includes

politicians, news, salespeople, etc.


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Understand person and context

Many arguments do not stand alone and

understanding why the person is saying what

they are saying can help in the understanding

and consequently evaluation of their message.

E.g : Your friend is describing his/her tests

result excitingly.

Critical listening skills


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Probe

asking questions to add useful information

and help them develop their argument.

E.g: how, what, why, when, where and who



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Discrimination

separating one thing from another =>

understand differences and get to important

details



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Judging the person, not the message

The listener strays into judging the person

rather than their argument.

Fallacies in critical thinking


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False positives

You judge it good but it is actually wrong in

some way; when your ability to judge is

limited by your knowledge or logic

capabilities.

You make an evaluation based on the

character of the speaker rather than whatthey are saying.



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False negatives

You incorrectly judge the argument as being

flawed when in fact it is actually valid; lack of

skill of the evaluator.



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A wise old owl lived in an oak

The more he saw the less he spoke

The less he spoke the more he heard.Why cant we all be like that wise old bird?

WISE OLD OWL


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Thanks for listening

Group 5 :

1. M.Sang

2. H.Lc

3. Ngn Giang

4. Ngc Cm

5. M.ng 6. T Ngn

Listening Types

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