Listening to Learn - Presentation Ver 3

8/2/2019 Listening to Learn - Presentation Ver 3

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Listening to Learn

Your Name

Troop GuideNE-II-159

Insert

your

Totemhere


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Listening to LearnProvide ground rules:

Distribute handout

Encourage note taking

Feel free to ask questions at any time

1A

The most important leadership skill is Communication.The most important communication skill is Listening.

Have you ever been in a situation where people werent listening?Or you thought they were, but they misunderstood?Or perhaps you misunderstood?Or perhaps you understood what they said, but you didnt fullyappreciate the importance to them?

Do you know how to listen effectively?Effective listening is key to many of the other leadership skills, soit is the first one taught in Wood Badge.

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Learning Objectives

Upon completion of this presentationyou will be able to:

Become aware of how we listen.

Explore good listening as acommunication skill.

Practice the skills ofactiveandempatheticlistening.

Examine the relationship betweenlistening skills and the receiving andgiving of feedback.

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Learning Objectives

Upon completion of this presentationyou will be able to: Become aware of how we listen. Explore good listening as a

communication skill. Practice the skills ofactive and

empatheticlistening. Examine the relationship between

listening skills and the receiving andgiving of feedback.

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Role Play

3

Lets talk about a recent trip or vacation!

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Role Play: Instructions: group into pairs, one speaker/one listener.Speaker talks to listener for 1-2 minutes about a recent trip or vacation.Listener is given behavior card to follow. Behaviors are: Interrupt thespeaker, Give advice before speaker is done, Give blank look, Be bored.

Discussion: Put answers on flip chart

Ask the speakers: What did you just experience?

How did the reactions of the listeners affect you?

Ask the listeners: How did the speakers respond to your behavior?

Ask:What is Listening?

Ask:Why is listening such an important part of learning?

Listening is an essential part of communication, yet wetake it for granted. We dont teach it in our schools. There

are courses on writing and in public speaking, but seldomdoes a course focus on the skill of listening.

This Wood Badge session is designed to change that. By makingourselves aware of the importance of listening and the ways inwhich we do it, all of us can more effectively use listening as atool for learning and for leadership.

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Why is listening akey skill of

leadership?

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4A

Solicit responses and put on flip chart.

Why is listening akey skill of

leadership?

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Listening is a primary means forconnecting with other people.

Listening provides the means tomake decisions and solve problems.

Not all people are good at conveyingtheir thoughts

Why is Listening a KeySkill of Leadership?

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Listening provides the means to make decisions and solveproblems

Listening is the glue that holds a team together. It is the doorwaythrough which ideas pass. It is the window in which solutions appear.

Not all people are good at conveying their thoughts

5A

Listening is a primary means for connecting with other people.

Sharing ideas and experiences with one another creates a pool offamiliarity among us. From that grows trust, understanding, anawareness of strengths and skills - the building blocks of friendships andteamwork.

Listening can be powerful when young people are involved. For manyof Scouting age, it is unusual to have adults truly pay attention to them.

Listening to them with care and understanding can be very meaningful foryoung people and also for the adults.

Why is Listening a Key Skill of Leadership?

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Seek first to understand

then to be understood-Stephen R. Covey,The Seven Habits of

Highly Effective People

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Seek first to understand then to be understood-Stephen Covey

Stephen R. Covey is chairman and founder of Covey LeadershipCenter.

He is author of The Seven Habits of Highly Effective People,with over 12 million copies sold in 32 languages.

Known internationally as an author, lecturer, teacher andleadership mentor.

Trained thousands of leaders in business, industry, education andgovernment in the principles of management and leadershipdevelopment.

There are two types of effective listening active andempathetic.

What do you think active listening means? Board them.

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Two Parts of EffectiveListening

Active Listening

Reflects back

Rephrases

No value judgments

Strives to hear the message

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Two Parts of Effective Listening Active Listening

Reflects back what a person is saying to confirmcomprehension What I understand you to be saying is

this

By rephrasing the information and bouncing it back to thespeaker, the listener confirms that the message hasbeen correctly received.

Listeners doing this are not making value judgments.

They are simply making sure they are hearing what thespeakers have to say and they are letting the speakers knowthat their messages are getting through.

Q: Now we know what Active Listening isWhat isEmpathetic Listening? Put answers on flip chart

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Two Parts of EffectiveListening

8

Empathetic Listening

Sincere attempt to understand

Pays attention to body language, toneof voice, emotional sense

Imagines things from the speakerspoint of view

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Two Parts of Effective ListeningEmpathetic Listening

Sincere attempt on the part of a listener to understand indepth what a speaker is saying.

Empathetic listeners pay attention to more than just thewords they hear. They also take care to notice a speakersbody language, tone of voice, and emotional sense andconsider them part of the message package the speaker issending.

Empathetic listening requires listeners to: Put themselves in the speakers place Imagine things from the speakers point of view Try to understand how the speaker feels

Effective listening is active and empathetic.

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Exercise in EffectiveListening

Simply say I got it.

Respond by rephrasing the message.

Rephrase the message, and also share anydeeper understanding of the speakers

feelings.

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Exercise in Effective Listening1) Participants form pairs one speaker, one listener

2) For several minutes, the speakers will talk about something they enjoy

(hobby, sport, or family activity)

3) Listeners will try out different listening styles:

- Pay close attention and acknowledge a speakers message simply bysaying,I got it. Offer no further feedback or judgment.

- Pay close attention and respond by rephrasing the message.

- Rephrase the message, and also share any deeperunderstanding of the speakers feelings. Listeners shouldtake into consideration the speakers body language, tone ofvoice, facial expressions, and other spoken and silent signals that

will help enhance understanding.4) Listeners and speakers trade roles and repeat the exercise.

Now ask - Which style was the most effective?

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Effective Listening

Activeand

Empathetic

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Effective Listening

Activeand

Empathetic

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MonitoringOur

ListeningLevel

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11ANE-II-159

Monitoring our Listening Level

How do you respond when

A key to effective listening is being aware of ourcurrent situation, energy level and interest.

If we are upset, it may affect how we listen.

Being drowsy will impact our attention span.

What if you are chilly, hot, or late for another

appointment?

you are hearing something you dont want tohear?

a speaker is angry?

you are tired or hungry?

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MonitoringOur

ListeningLevel

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12ANE-II-159

Monitoring our Listening Level

Being aware of our own state of hearing awareness can

help us adjust to better grasp the message of a speaker?It may be a matter of focusing more on what is being said.Often, though, it may require calling a time-out to put onsweater, get something to eat, take care of somethingdistracting you, or let your emotions cool down. Then you

can get back together under conditions more conductive togood listening.

Can we control every listening situation?

Often we are in situations that make communicationdifficult. However, good listening skills are powerful toolsfor calming adversarial situations and finding solutions toproblems.

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Are powerful tools for:

calming adversarial situations finding solutions to problems.

13

Good Listening Skills

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13A

Good Listening Skills

Are powerful tools for:

calming adversarial situations finding solutions to problems.

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Role Play

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Listening in Adversarial Situations

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Ask for volunteer You are to play the role of a scout who is very angryabout the way others in his unit are treating him.

1) So, what seems to be the problem? (Encourage the scout to keep talking)2) I see. OR I hear you saying..? (Offer no judgment or feedback)3) Is there anything else?4) Now I hear what you dont want (give some examples), now tell me

what you do want(focus on positive aspects rather than negative ones)

Lead discussion ask..

What did you observe?

How did the scout react to the leader listening?

How did the leader show the scout that he was listening?

Speakers respond to how others listen to them. Acknowledge but dontimmediately judge their complaints (I got it). If there is no enabling bythe listener; complaints will seem smaller and ultimately moremanageable.

By taking a negative and flipping it around to a positive, a listener canalso structure a more productive framework for finding solutions. (I hearwhat you dontwant; now tell me what you dowant.)

A conversation cast in a positive light naturally involves more empathyand support. Body language of listeners and speakers becomes moreopen, and chances for resolution are greatly enhanced.

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Listeners should always

strive to create a

positive present

as opposed to a

negative past.

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Listeners should always

strive to create a

positive present

as opposed to a

negative past.

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Giving & Receiving

Feedback

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Giving & Receiving Feedback

Receiving feedback can sometimes be difficult. However, by usingeffective listening skills, a feedback situation may be turned into a

positive experience.ASK

Have you ever had someone give you advice about something? How didit feel to be receiving feedback?

Have you ever been in a position to tell people how they can dosomething better or how they might make a positive change in theirbehavior? How did it feel to be offering feedback?

From time to time, all of us find ourselves giving and receiving feedback.It is a basic part of team development, of leadership, and of friendships.

For feedback to be helpful, both parties must use the skills of effectivelistening.

Show slide on Tips on Giving/Receiving Feedback.

Also in handout form

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Giving and ReceivingFeedback

Ask questions to build rapport.

Use open-ended questions.

Who? Why? How? Listen to their message.

Be aware ofyourbody language.

Be aware oftheirbody language.

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Giving and Receiving Feedback

Ask questions to build rapport.

Use open-ended questions.

Who? Why? How? Listen to their message.

Be aware ofyourbody language.

Be aware oftheirbody language.

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Tips on Giving Feedback

Be helpful. Is recipient open to feedback? Deal only with changeable

behaviors. Deal with specifics, not generalities. Describe the behavior; DO NOT

evaluate it.

Describe the impact to you. Accept your responsibility. Check understanding.

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Tips on Giving Feedback Consider your motives. Feedback should always be

helpful; otherwise there is no reason to offer it.

Find out if the other people involved are open toreceiving feedback. Listen carefully, then rephrasewhat they are saying to be sure you understand them.

Deal only with behavior that can be changed. Deal with specifics, not generalities.

Describe the behavior; do not evaluate it. Let the other person know the impact the behavior

has on you. Use an I statement to accept responsibility for

your own perceptions and emotions.

To make sure the recipients of feedback haveunderstood your message in the way you intended it,ask them to rephrase what they heard you say.

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You can give caringfeedback without a good

technique, but the slickesttechnique in the world will

not hide a lack of caring.

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You can give caringfeedback without a good

technique, but the slickesttechnique in the world willnot hide a lack of caring.

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Ti R i i


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Tips on ReceivingFeedback

Seek out feedback.

Listen carefully.

Listen actively.

Listen empathetically. Check your reaction.

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Tips on Receiving Feedback Seek out feedback. It will nearly always provide

you with information that will in some way help you

improve your performance. Listen carefully. Receiving feedback requires a

heightened awareness of yourself and the personoffering the feedback.

Listen actively. Restate the feedback in your ownwords so that the speaker knows that the messageyou are receiving is the same as the one the speakerintended to send. Ask clarifying questions.

Listen empathetically. Put feedback in its propercontext by observing the speakers body language,tone of voice, and emotions. Consider the speakers

reasons for offering feedback. Check your own feelings. Notice how you are

felling when someone offers you feedback.Becoming angry or defensive can cloud your abilityto listen effectively.

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Consider feedback

to be a gift.It truly is.

Tips on ReceivingFeedback

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Consider feedback

to be a gift.

It truly is.

Tips on Receiving Feedback

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S


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Effective Listening is a skill that each of us

can learn and can constantly improve upon. Listening plays a vital role in forming

relationships, developing teams, and findingsolutions.

The best listening is both active andempathetic.

Listening can be a tool in turning a negative

situation into a positive one. Listening well is an important part of both

receiving and giving feedback.

Summary

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S


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Effective Listening is a skill that each of us

can learn and can constantly improve upon. Listening plays a vital role in forming

relationships, developing teams, and findingsolutions.

The best listening is both active andempathetic.

Listening can be a tool in turning a negativesituation into a positive one.

Listening well is an important part of bothreceiving and giving feedback.

Summary

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With the completion of this presentationyou should now be able to:





Learning Objectives

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With the completion of this presentationyou should now be able to:





Learning Objectives

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Thank You !

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Place Totem here

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NE-II-159

Change Control

delete this slide for actual course

presentation

version Date Who Description of changes

1 3/26/06 Fred Stringer Draft - source from NE-11-130

2 3/26/06 Kathy Koping Edited

3 4/20/06 Kathy Koping Updated formatting and content.

Listening to Learn - Presentation Ver 3

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Transcript of Listening to Learn - Presentation Ver 3