What is listening ? Difference between listening & hearing? Types of listening Active vs passive listening Barriers to Effective Listening Importance of listening

CONTENTSCONTENTS

What is listeningWhat is listening Listening vs. HearingListening vs. Hearing Types of ListeningTypes of Listening Difference between Active & passive listeningDifference between Active & passive listening Barriers to Effective ListeningBarriers to Effective Listening Tips for Effective ListeningTips for Effective Listening Importance of ListeningImportance of Listening ConclusionConclusion

Agenda

• LISTENING is the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages; to hear something with thoughtful attention

• Listening is the absorption of the meanings of words and sentences by the brain. Listening leads to the understanding of facts and ideas.

What is listening ?

Hearing- physical process; natural; passive

Listening- physical & mental process; active; learned process; a skill

Listening is hard!

You must choose to participate in the process of listening.

Listening vs. Hearing

Listening is making

sense out of what we hear

Appreciative listening

Empathetic listening

Comprehensive listening

Critical listening

Types of Listening

PHYSICAL BARRIER

Two major physical constraints of effective listening are

Noise environment.

Learning Impairment

PSYCHOLOGICAL BARRIER

It consists of thoughts It consists of thoughts and feelings and feelings that people from listening that people from listening to what is said.to what is said.

LANGUAGE PROBLEM

For effective listening language is important. Better to use simple words and avoid unfamiliar

words

NON VERBAL DISTRACTIONS

This symbol having different meanings in different countriesUK & USA=OKJAPAN=MONEYRUSSIA=ZEROBRAZL=INSULTINDIA=GOOD

THOUGHT SPEED

Quest:2+2…Listener:2+2=4But actual question is… 2+2+4=? Listeners thought speed is faster than the speakers expression speed

FAKING ATTENTION

Tips for Effective Listening

DO’sDO’s

Be mentally prepared to listen Evaluate the speech not the

speaker Be unbiased to the speaker by

depersonalizing your feelings Fight distractions by closing

off sound sources Be open minded Ask questions to clarify and

not to overshadow intelligence Paraphrase from time to time Send appropriate non-verbal

signals time to time

Don’tsDon’ts

Not to pay undue emphasis on vocabulary as you can use the context to understand the meaning

Not to pay too much attention to the accessories and clothing of the speaker

Not to prepare your responses while the speaker is speaking

Avoid preconceptions and prejudices

Not to get distracted by outside influences

Not to interrupt too often Not to show boredom

Importance of listening

“If we were supposed to talk more than listen, we would have been given two mouths and one ear.”

Mark Twain

Listening is the most powerful form of acknowledgment

…a way of saying, “You are important.”

Listening builds stronger relationships

…creates a desire to cooperate among people

because they feel accepted and

acknowledged.

Listening leads to learning

…openness encourages personal growth and learning

Listening reduces stress and tension

…minimizes confusion and misunderstanding, eliminating related stress and tension

Good listening helps you to take better decisions and make

better policies in organization. On the contrary lack of proper listening can lead to

embarrassing situations because of a gap in coordination and understanding.

Implications

Listening is a critical communication skill for managers and

consultants, as well as for all of us in our personal lives. You do not listen with just your ears. You listen with your eyes and with

your sense of touch. You listen with your mind, your heart, your imagination. (Egan Gerard)

A good conversationalist is popular, a good listener even more so. Talk only if you have something to say.

You can't negotiate effectively until you understand what the other person wants.

Active listening, is crucial to achieving your ultimate communication objectives.

By practicing you can develop these skills.

Conclusion

Questions

Thank You so much for spending your PRECIOUS TIME listening to US & gaining some Knowledge!!!

Thank You !