Pardon? Oh , sorry, I thought you were talking to somebody else

effective listening skills

time spent communicating

types of listening .

inactive

selective

active .appreciative .empathetic .comprehensive .critical

reflective

starts with a good listening …

every good conversation

listening

stages of listening

process

barriers to effective

listening

how to bean effective

listener

importance

of effective listening

stages of listening process .

• receiving• understanding - interpreting - evaluating• remembering• responding

stages of listening process cont’d.

6-stage model

barriers to effective listening .

• distractions• cultural differences• selective listening• being judgmental• defensiveness• assumptions

video distractions

how to be an effective listener.

• l ook• i nquire• s ummarize• t ake notes• e ncourage• n eutralize

how to be an effective listener cont’d .

10 tips1. stop talking2. prepare yourself to listen3. put the speaker at ease4. remove distraction5. empathize6. be patient7. avoid personal prejudice8. listen to the tone9. listen for ideas- not words10.watch nonverbal communication

how to be an effective listener cont’d .

there was the odd occasion when Harry had to practice for listening skills

importance of effective listening .• gain information• develop trust• maintain reputation• reduce conflict• motivate people• inspire commitment

video aplied listening skills (advisor)