Listening skills
-
Upload
sapandeep-sharma -
Category
Education
-
view
640 -
download
2
description
Transcript of Listening skills
![Page 1: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/1.jpg)
SAPANDEEP SHARMASAPANDEEP SHARMA
M.Sc PsychologyM.Sc Psychology
E-mail: [email protected]
Listening SkillsListening Skills
![Page 2: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/2.jpg)
McGraw-Hill © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
4-2
Myths about listening
• Listening is the same as hearing
• Listening is connected to intelligence
• Listening cannot be learned
• Listening is automatic
• Listening means agreeing
![Page 3: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/3.jpg)
Why listening skills are important
• Improves relationships• Improves our knowledge• Improves our understanding• Prevents problems escalating• Saves time and energy• Leads to better results
![Page 4: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/4.jpg)
Listening is the most powerful form of acknowledgment
…a way of saying, “You are important.”
![Page 5: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/5.jpg)
WHAT IS LISTENING?
If you ask a group of people to give a one word description of listening, some
would say hearing.
![Page 6: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/6.jpg)
BUT LISTENING…
• Is following and understanding the sound---it is hearing with a purpose.
![Page 7: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/7.jpg)
DEFINITION OF LISTENING
• The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages; to hear something with thoughtful attention
![Page 8: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/8.jpg)
Listening v/s Hearing
• Hearing- Physical process; natural and passive
• Listening- Physical & mental process; active; learned process; a skill
![Page 9: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/9.jpg)
“Knowledge speaks, but wisdom listens.”
—Jimi Hendrix, rock musician
![Page 10: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/10.jpg)
McGraw-Hill © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
4-10
The Listening Process
![Page 11: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/11.jpg)
LISTEN TO UNDERSTAND
Before I can walk in another person’s shoes, I must remove my own.
![Page 12: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/12.jpg)
Problems
• Pseudo Listening
• Selective Listening
• Critical Listening
![Page 13: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/13.jpg)
McGraw-Hill © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
4-13
“A good listener tries to understand thoroughly what the other person is saying. In the end he may disagree sharply, but before he disagrees, he wants to know exactly what it is he is disagreeing with.”
Kenneth A. WELLS
![Page 14: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/14.jpg)
Solutions
• Awareness• Be physical and mentally prepared to listen• Set a goal• Sitting Position• Listening is a skill• Pretend to be fascinated if you have to
![Page 15: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/15.jpg)
McGraw-Hill © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
4-15
Ten Rules for Good Listening
Rule Listening Reasoning Behind the Rule
1. Stop talking You cannot listen if you are talking.
2. Put the person at ease Help a person feel free to talk; create a permissive environment.
3. Show the person you Look and act interested; listen to want to listen understand, not to oppose.
4.Remove distractions Don’t doodle, tap, or shuffle papers; shut the door if necessary to achieve quiet.
![Page 16: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/16.jpg)
McGraw-Hill © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
4-16
Ten Rules for Good Listening
Rule Listening Reasoning Behind the Rule
5. Empathize Try to see the other person’s point of view.
6. Be patient Allow plenty of time; do not interrupt; don’t start for the door or walk away.
7. Hold your temper An angry person takes the wrong meaning from words.
![Page 17: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/17.jpg)
McGraw-Hill © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
4-17
Ten Rules for Good Listening
Rule Listening Reasoning Behind the Rule
8.Go easy on argument Don’t put people on the defensive and criticism and cause them to “clam up” or become angry; do not argue- even if you win, you lose.
9. Ask questions This encourages a person and shows that you are listening; it helps to develop points further.
10. Stop talking This is first and last, because all other guides depend on it; you cannot listen effectively while you are talking.
Source: Adapted from Human Behavior at Work, Fifth Edition, by Keith Davis. 1977.
![Page 18: Listening skills](https://reader033.fdocuments.us/reader033/viewer/2022061204/546f3a8eaf7959685b8b526a/html5/thumbnails/18.jpg)