Lislecture1bell

LIS 601 Introduction to Reference& Information Services

Fall 2010

Lori Bell teaching with Dr. Diane Nahl

Nahl LIS 601 Fall 2010 2

Lori Bell, Adjunct Instructor Teaching

Reference course 601 Teaching at San Jose State – Management, Social

Networking and Web 3.0/Emerging trends

Research & Publications Text reference, mobile library services, virtual

worlds and libraries Contact info: [email protected], (309)338-5115


Experience 25 years of experience in a variety of library

settings including talking books for the visually

impaired, innovation, medical librarianship,

academic librarian, technology coordinator, various

positions in public libraries

Degrees BA History

MS Library and Information Science

Certificate in Distance Learning


Fundamental Processes and Concepts in Reference Work

Thinking in terms of information structure Finding sources and specific information

within sources (including Web sites) Thinking of alternate strategies when

searches fail Improving interpersonal communication in

reference interviews


Reference Librarian’s Mission

To provide reader (user, patron, client) services

To serve the intellectual and cultural needs of the community

To preserve freedom of access to information Instructing people in information system use Providing access to legacy & current print,

electronic & media resources


12 Essential Abilities of Reference Librarians

1. Good interpersonal skills

2. High tolerance for ambiguity

3. Good interpretive skills

4. Ever-expanding computer literacy

5. Willingness to continually innovate

6. Instruction and design skills


12 Essential Abilities of Reference Librarians

7. Good organizational skills

8. Good memory

9. Inquisitive nature, resourcefulness

10. Wide reading, TV, movies, radio, Web, local and world current events

11. Continuous cultural participation

12. Enjoy helping people solve information problems


Never Waste Time Again!

Everything you know, do, read, study and

participate in contributes to your

knowledgebase for reference work

Therefore, from this moment on, nothing

you do is a waste of time!


The Modern Reference Librarian’s Responsibilities

1. Provides information on request

2. Assists users with effective search strategies

3. Instructs in research strategies & sources

4. Evaluates, selects & de-selects reference works

5. Creates Web tools & services

6. Implements new information systems

7. Protects patron privacy, confidentiality, & intellectual freedom

8. Participates in campus &/or community outreach, & institutional strategic planning


7 Essential Technical Skills of Reference Librarians

1. Windows & MAC OS [trend to Open Source]

2. Internet & Web-based information systems

3. Email, online discussion lists, blogs, wikis, cloud computing, [trend to virtual world services]

4. Web design, usability & evaluation

5. Information retrieval

6. Presentation software (e.g., PowerPoint, Pages)

7. Spreadsheets (Excel)


Pathfinder Project

Gives you experience creating a tool for

finding information

Builds your library research skills


Pathfinder: An Information Finding Tool

Helps people follow a productive path to information

Document to guide or help people get started in searching

Provides information on a certain topic In a particular library or information

environment


A Pathfinder Lists helpful reference sources, subject

headings & search terms, books, articles,

periodicals & other materials

Is not a complete list of all a library has,

but a sample of useful resources

Has high information value since it helps

people get to materials quickly, with a

short list of important, helpful materials


Pathfinder Assignment

Choose a partner Choose a topic Choose an audience Choose a library Talk to the librarians about topics for

which they would like pathfinders Formulate a search strategy


Professional Teamwork Skills

Talk with your partner about each other’s teamwork strengths

Discuss some possible topic choices Build rapport with your partner by

expressing appreciation to each other for small accomplishments

Be respectful of your partner’s time by being prompt and doing a fair share


Purpose of the Reference Process

Help people answer their information questions

Apply critical thinking to information retrieval (IR) and information evaluation

Use the tools of information & communication technologies (ICTs) to serve the needs of information-seekers, curiosity-seekers, inspiration-seekers, leisure-seekers, & entertainment-seekers


6 Essential Components of the Reference Process

1. Find out what the individual reader/patron/ user/student/client/person wants and needs

2. Find the right source(s)

3. Find the right information in the source(s)


6 Essential Components of the Reference Process

4. Instruct people in the use of sources, systems and information tools

5. Instruct people in evaluating sources and avoiding plagiarism

6. Maintain confidentiality and respect for privacy in information seeking


Library Research Skills

UH Voyager Tutorialhttp://library.wcc.hawaii.edu/voyager/default.html

UH Basic Library Research Handbookhttp://manoa.hawaii.edu/blrh/

Other helpful tutorials & guideshttp://library.manoa.hawaii.edu/services/instruction/instruction.html

http://www.sinclair.hawaii.edu/help/tutorials/

LILO: Learning Information Literacy Onlinehttp://www.hawaii.edu/lilo


Develop Professionalism: Take Initiative & Practice Leadership

Join student groups and hold office ALA, SLA-ASIS&T, HASL, AHA Hui Dui; Web Team; LIS Curriculum

Committee, etc.

Invest in your professional knowledgebase Take challenging courses Do internships


Due Next Week

ASSIGNMENT INSTRUCTIONS pp. 1-6

HANDOUTS pp. 2-5

TEXT CHAPTERS 1, 2, & 3

VOYAGER Tutorial [If you are not familiar

with Voyager]


Due in Two Weeks Pathfinder Outline: topic, library, & partners

Send one email with both NAMES in the

headers--so I can reply to both of you--and on

the subject line (e.g. Chen & Townsend).

No attachments please, paste the outline

within your message.

HANDOUTS pp. 6-13

SEARCH EXERCISES pp. 2-6

TEXT CHAPTER 8

Lislecture1bell

Education

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