E: lisakc55@gmail.com T: 913.269.3583

Roles:Technical Project ManagerProgram ManagerNetwork ManagerCall Center Supervisor

Infrastructure Experience:Network Infrastructure Security- NRM (Sprint propriety), JBOSS, Weblogic, Redhat, Cisco, Oracle, NortelRisk Analysis ManagementDisaster Recovery/IT InfrastructurePBX-voice features, data connectivity, LAN communicationsCTI (computer telephony integration)VoIPContact Center Skills based routingPost Dashboard Reports

Tools/Methods:PMBOKAgileITSMSDLCRACISarbanes-Oxley (SOX)PeoplesoftClaritySharepointSNIP-Sprint propriety contract administration databaseSNAP-Sprint propriety Operations DashboardCrystal ReportingMicrosoft Office Suite (Word, Excel, Powerpoint, Project, Visio)

Lisa SmithDriven technical management professional with over 20 years’ experience analyzing and redesigning business processes to strategically focus critical business functions. Experience providing innovative, cost effective, technological solutions. An effective leader and team builder with strong organization and communication skills. IT and Network industry experience.

Summary of Qualifications:

Prepare and facilitate Network Tools impact Assessment for critical projects. Includes compiling project backgrounds, identification of stakeholders and sponsors, and business benefit. Coordinated Weekly/monthly/quarterly presentation of group results/matrix to senior and executive management.

Set goal/objective and standard policies for Network and IT Operations. Resource assignment, performance metrics, and lead group problem solving sessions. Interview preparation and selection. Employee feedback and coaching.

Negotiate procurement contracts focusing on development of wireless network ($11M-annual budget).

Manage execution of RFQ (request for quote) through Supply Chain and Legal divisions. Identified KPI and ROI in regards to Network Resource Management project implementations.

Onboarding 3rd party suppliers to insure corporate security compliancy, VPN/Labnet/OSSN firewall compliancy and Lync communication configuration.

IT Server/Firewall configuration liaison.

Managed installation of hardware and operating system server equipment for test validation projects in Sprints Technology Lab.

Project Manager for 60 internal business Call Center server implementations (Enterprise, HR, Finance, Network Operations Control Center, Call Before you Dig Helpdesks).

Certification:

ITIL (Incident, Program, Change & Identify Management)Nortel SL1, Call Center -ACD, CCR, Symposium, VMX (Voicemail)Avaya-Feature AdministrationSprint ISDNSprint Presentation SkillsSprint Management Skills

Relevant Accomplishments

Project Manager for successful upgrade of NRM (Network Resource Manager) production, development and test hardware in Sprints Technology Lab ($1.7M budget). The goals of this project was to create an environment where the application is redundant in multiple datacenters and where the development and testing can adequately handle the workload.

Successfully project manage middleware migration of Weblogic to JBOSS upgrades. The purpose was to ensure feature functionality of the embedded Netprovision application and follow IT enterprise wide JBOSS solution. This target state installation resulted in the elimination of extended vendor support and an annual savings of $1.2M annually.

Education:BS - EducationBradley UniversityPeoria, IL

Work History-Sprint, Overland Park, KS

2012–2014Program Manager, Network 2006-2012Manager, Network Operations2004-2006Supervisor, IT1998-2004Team Lead, IT1989-1998Project Coordinator, IT

Coordinate communications between Network and IT for NRM Oracle Upgrade projects with the latest release. These projects primarily by the end of support notice by Oracle. Includes creating business case, ROI, Risk Analysis and reduction of system maintenance costs.

Managed high severity outages, provided after action review and solutions to senior management levels. Met 95% SLA (service level agreement).

Compile financial data matrix analysis for Wireless Network Guardian (WNG). Resulted in the development of the budget plan consisting of the forecasts, accruals and variances of this $12M project.

Lead project Corporate Security and the NSA (National Security Agreement) to design solution to mock NRM (Network Resource Manager) non-production instances data to comply with US government regulations initiative between multiple workgroups.