the music college

STUDENT HANDBOOKLincoln 2015/16

Follow Your Passion

WELCOME .................................................................................................04

CORE VALUES ...........................................................................................07

OUR COMMITMENTS ..............................................................................08

YOUR COMMITMENTS ............................................................................09

A SAFE PLACE TO BE ...............................................................................10

SETTLING IN ..............................................................................................17

YOUR JOURNEY .......................................................................................18

STUDENT SUPPORT .................................................................................23

ATM ONLINE .............................................................................................26

OPPORTUNITIES .......................................................................................28

PROGRESSION ..........................................................................................29

HAVE YOUR SAY .......................................................................................32

IF THINGS GO WRONG ...........................................................................34

STAY IN TOUCH ........................................................................................36

CONTENTS

Welcome to Access to Music! Whether you have just left school or college, or you are coming back into education after a gap, we promise to offer you a dynamic and rewarding learning experience.

Many young people from different backgrounds have followed their passion to pursue a music or media course with Access to Music, including our new patron, Ed Sheeran. We aim to provide you with the perfect environment to let your creativity flourish, while gaining key employability skills for the future.

We urge you to value your time with us and to make the most of the many opportunities that will be presented to you.

We are committed to working with you to fulfil your potential and to prepare you fully for the next stage of your career, whatever that might turn out to be.

Best wishes,

Adrian ArmstrongChief Executive Access to Music

WELCOME

ADRIAN ARMSTRONG

If you would like to make

a comment about Access

to Music please go to:

bit.ly/atmlearnerfeedback

5

Hi, I run the Lincoln

centre and I’m really

looking forward to

working with you this

year.

Access to Music is different.

We’re not like a typical sixth

form or big college. We’re

a friendly, creative place

dedicated to giving you the

vocational skills to work in

the creative industries or

go on to study at university

level.

Our students are different.

Our students are creative

people who like to express

themselves. They are

musicians, designers,

producers, songwriters,

visual artists and

entrepreneurs with fantastic

imagination and talent.

Let’s work together!

I look forward to seeing

the amazing things you will

achieve this year!

Have a great time!

WELCOME TO

LINCOLNfrom Tommie Wincott

Tommie Wincott

5

This handbook will help you to understand a bit more about Access to Music and the course you are on.

Access to Music’s mission is to:‘develop a student’s creativity, intellect and vocational ambition through broad, relevant engagement with music and music-related curriculum.’

This means that Access to Music will strive to develop your readiness for employment and engagement in a modern world through creative activity.

We aim to empower our students so that:• Access to Music learners are creative, enterprising and

employable;• Access to Music learners are ambitious, global citizens;• Access to Music learners are digitally literate.Developing these skills will be crucial in helping you move onto bigger and better things, whether that is in the creative industries of the future, or in a broader world of work.

1. Welcome to Access To MusicINTRODUCTION

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Access to Music:• Acknowledges the value and facilitates the

development of an individual’s personal aims.

• Encourages and supports students in developing the

capacity for independent learning and thinking.

• Recognises the value of the contribution made

by young people and adults to cultural and social

change.• Maximises a student’s capacity for progression into

further learning or employment in any field.

• Emphasises the focus and purpose of learning to an

individual in the context of their personal and social

development.• Develops an individual’s awareness of wider social,

cultural and economic agendas.

• Develops an individual’s capacity to sustain

economic well-being.

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CORE VALUES

Access to Music is committed to helping you achieve your goals and aspirations. Staff will support your learning in the following ways: 1. Staff will provide high quality, inclusive training, incorporating wider educational and employability skills.2. Tutors will start and end sessions on time. 3. Cover will be organised for sessions in the occasional event of tutor absence, or sessions will be rescheduled at an agreed date and time.4. When tutors set work for formal assessment, they will give you: • written instructions and an explanation of how the work will be assessed

• a deadline for completion• a date by which feedback will be given to you about the work.

5. When work is completed and handed in on time, it will be assessed and handed back to you by the agreed date (within 10 working days unless otherwise stated). 6. Tutors will give you timely feedback on your progress, as well as advice and guidance on how you can improve your work. They will provide opportunities for you to express your views throughout the course, and will value and respect your contributions to the learning process.7. Tutors will help identify appropriate resources and support you may require, to ensure your success on the course. 8. If you are under 18, tutors will inform your parent, guardian or carer of information relating to your progress. Tutors may also have to get permission from your parent, guardian or carer for you to attend external events. 9. Tutors will promote and celebrate equality of opportunity and diversity as well as safeguarding the physical and emotional safety and well-being of students. 10. Tutors will help you to access advice and guidance throughout the course, including ensuring you are aware of how to keep yourself mentally, physically and emotionally healthy, as well as ensuring you are safe both on site and when using mobile and online technologies.

OUR 10 COMMITMENTS

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We also require some commitments from you:

1. To attend all timetabled sessions. If you have to miss a session

for a genuine reason, please ensure that you follow the centre

procedures for absence. 2. Hand in work on time, as agreed on your assessment plan and

individual learning plan (eTrackr).

3. To ensure you arrive punctually to all sessions, and have

appropriate equipment with you. Also to wear your student ID

pass at all times and contribute to maintaining effective site

security and a safe learning environment.

4. To have respect for all students, staff, equipment and buildings.

To have mutual respect and tolerance for people of all races,

religions, cultures, gender and sexuality, and those who may have

different views and backgrounds to you.

5. To understand that theft, violence and being under the influence

of alcohol or drugs are not tolerated at Access to Music centres

or at external events. 6. To eat and drink only in designated areas.

7. To follow all health, safety and welfare procedures including

the use of ear protection (which is provided for you) and also

ensuring that you know how to keep yourself mentally, physically

and emotionally healthy, as well as what steps to take to ensure

you are safe both on site and when using mobile and online

technologies.8. To gain staff permission before moving equipment out of rooms,

only once you have undergone requisite training on safe lifting

procedures. 9. To fully participate in all aspects of the study programme, in

order to be a successful learner and achieve your goals.

10. To take responsibility for and contribute to maintaining high

standards of behaviour throughout the college.

YOUR 10 COMMITMENTS

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Equality and diversityAccess to Music recognises the uniqueness of individuals and embraces this so that each person can fulfil their potential. We welcome and value people from all backgrounds and cultures. We recognise and celebrate diversity and actively oppose discrimination.

Access to Music is committed to promoting the values of a fair and free democracy, the rule of law, freedom of speech and the rights of everyone to live free from persecution of any kind.Access to Music strives to remove barriers to provide equality of opportunity by raising aspirations and widening participation, in order to support everyone’s success. All individuals can expect to be treated fairly, and with respect.Access to Music, therefore, is committed to ensuring that our policies and practices, and those of our partners do not discriminate against anyone.In addition to this, Access to Music is committed to challenging stereotypes within the music industry, as well as promoting diversity through its courses and calendar of events.

Bullying and harassment We also are clear on our position with regard to bullying and harassment and believe behaviours contributing to these are unacceptable. Threatening and violent behaviour, victimisation and bullying are major disciplinary offenses. Other students may not share your ideas of what is funny and acceptable. Thoughtless comments, unkind remarks and name calling, use of derogatory language in any form, including bullying via the internet, social media and/or mobile phones, may result in disciplinary action being taken.

A SAFE PLACE TO BE

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Being and feeling safe at collegeAccess to Music takes it responsibilities for the safety and wellbeing of all its students very seriously.

Access to Music believes that the welfare of the individual is paramount. Access to Music recognises its duty and responsibility to protect when there is a cause for concern.

All staff and students have the right to:• Live and work in a safe environment and be protected from

harm.• Experience emotional wellbeing.• Feel valued and be supported by a network of professional

relationships.• Have a positive self-image.• Have a secure sense of cultural, social and racial identity.• Develop good interpersonal skills and confidence in social

situations.

Access to Music believes: • That all staff and students without exception have the right

to protection from abuse regardless of gender, ethnicity, disability, age, sexuality or beliefs.

• That all concerns and allegations of abuse will be taken seriously and responded to appropriately.

Access to Music is committed to the principle of safe recruitment, selection and vetting of all staff.

Safeguarding includes health and safety (including staying safe online), anti-bullying, protection from abuse, radicalisation or exploitation, avoiding potentially harmful activities and associated welfare issues. 11

We ask you at all times whilst you are in college buildings and/or taking part in Access to Music activities (e.g. gigs, competitions, marketing activities and events) to take responsibility of others, follow all safety rules and guidelines and conduct yourself in a way that does not put you, or anybody around you, at risk.

Accident, incidents, potential hazards, unsafe situations and broken equipment should be reported to your centre’s staff immediately. It is important that we are made aware of any potential risks, even if an injury did not occur, so that we can take steps as soon as possible to prevent it happening again. If you wilfully damage or break equipment you will be asked to pay for it, as this stops others from using it and learning. ALL students have a duty to observe safe working practices and to comply with any verbal or written instruction regarding health and safety/fire regulations.

All learners, staff and visitors are required to wear Access to Music ID both at college and on Access to Music business. Once issued with your ID card, you must look after it as you will need it to access buildings, borrow equipment and sit assessments or take exams. Some of our centres also have sign-in procedures and code activated doors for your safety. You must not share door codes with anyone that does not study or work at Access to Music. Please ensure that coded doors are locked behind you and that you don’t allow anyone in the building without a pass.

If you feel you are at risk from harm, or feel another student is at risk, please speak to your tutor, course leader or centre manager. We are all responsible for each other’s safety and welfare and we all need to know what to do when we suspect something is wrong.

All of our centres have a person with responsibility for safeguarding and they will be introduced to you as part of your induction. Their names, pictures and contact details will be on centre notice boards and in centre specific information.

You also may wish to contact one of Access to Music’s national safeguarding officers who you can reach atsafeguarding@accesstomusic.ac.uk USE EARPLUGS

www.accesstomusic.ac.uk

!

PROTECT IT

As part of our commitment to safe working practices we issue staff, students and visitors with ear protection.

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USE EARPLUGSwww.accesstomusic.ac.uk

!

PROTECT IT

As part of our commitment to safe working practices we issue staff, students and visitors with ear protection.

Protecting yourself against hearing damage

Access to Music recognises that some of its sites may get noisy.

Noise is part of everyday life, but too much noise can cause permanent hearing damage. This can include permanent hearing loss, ringing in the ears (tinnitus) and other complications. By the time you notice, it is probably too late. Noise also comes from headphones you use to listen to music and it’s important you take this seriously. Keep volume to a minimum.

It is crucial you take responsibility for protecting your hearing. Access to Music provides rehearsal and performance spaces that have been sound treated and we issue all students and staff with ear protection. We also check noise levels in performances and throughout the college day.

The ear protection we supply is industry-standard and expensive, but is necessary and we expect you to wear them as directed. You must wear ear protection to be able to take part in music activities and, therefore, if you lose them, or attend college without them, we will ask you to pay £5.00 to replace them immediately, as they are needed for your course and work in the centre.

As part of Induction we will give you a lot more information on this subject and expect you to follow all ear protection and noise guidelines. We also will ask you to sign an agreement that states you understand our guidelines and that you will use ear protection appropriately.14

Personal development, behaviour and welfareA variety of health awareness events are organised across Access to Music during the academic year. As part of your course you will receive regular sessions on health education and awareness on topics such as sexual health, drugs and alcohol awareness. You will have regular tutorials to assess your progress throughout the year; tutorials will also focus on your mental, physical and psychological health, and the steps you can take to ensure you are happy and safe during your time at Access to Music. We also would like you to contribute to these sessions and encourage you to tell us about charities and voluntary work that you may be involved in.

We all have a responsibility to safeguard each other’s welfare. If you are concerned about the welfare of any of your colleagues, for whatever reason, you should always raise your concerns with a member of staff. It is always better to say something and be proved wrong than say nothing at all. Remember, you might just save someone’s life.Further information and guidance on personal safety and wellbeing, and looking out for the safety and wellbeing of others, can be found atfe.atm.ac in the Learner Resources menu - click the ‘Safeguarding and Support’ link.

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16the music college

THE FREEDOM TO CREATE

There will be an induction period at the beginning of your study. The length of this will vary depending on the course you are enrolled on.

Induction is there to help you settle in and find out important information about your course and your place of study. It will help break the ice and make you feel comfortable with your surroundings. It should support you and help answer any queries you may have.

Induction is an exciting time where you begin to explore what you are about to get into.

Your tutor team will also use this time to ensure that you are on the right course, at the right level and in the right place, so that the time you spend will be of maximum benefit to you. Please make sure you discuss any learning needs that you have with your tutors, so we can provide the best possible support for you right from the start of your studies. Again, we ask you to look out for each other and if you note someone else is struggling, please share this information so we can help them. As part of induction, we also ask you what you think of your experience so far as well as what we can do to improve, in order for us to feedback to you on any actions we have taken. As part of induction you will meet with your tutor to discuss your progress and set targets for the future.

Each course has a course manager. This person is responsible for overseeing the running of your course, ensuring the course is meeting your needs and that you are happy on it. Any course-related problems should be addressed in the first instance with your course manager.

THE FREEDOM TO CREATESETTLING IN

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We believe at Access to Music whenever you start your course and at whatever level, we have good systems to help you achieve as much as you possibly can. We believe your experience should be enjoyable, productive and challenge you. We want your course to expose you to new ideas, new skills and opportunities both in and out of the music industry. To help you, we have designed specific stages in your study to help you focus on improvement, progression and next steps in your future.

One of the key success tools we have is the ILP, your Individualised Learning Plan, which you will use across the year to chart progress, set goals for yourself and plan your work. We will help and encourage you to set yourself SMART targets which are designed to help you set realistic targets across the year. We also will ask you to set dates for the completion of your targets and ask you how you are going to record your achievements. We will also focus towards the end of your course on where you want to progress on completion of your course.

A target we will always ask you to keep is high attendance. We believe to complete your studies well you must attend 100% of your course. We accept that sometimes you may need to be absent, however we ask that this is kept at a minimum. We also want you to be punctual as lateness often disturbs others’ learning and with planning this can be avoided. You will receive a college calendar as part of induction and we ask you do not arrange holiday or part time work that conflicts with your timetable. Also, at induction you will be told what to do if you are going to be absent or late from your lessons.

YOUR JOURNEY

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YOUR JOURNEY

Project delivery and assessmentYour course is divided up into a series of projects. The projects have been created to ensure they provide you with opportunities to develop knowledge and skills relevant to your own needs, in relation to your learning and career aims. The projects also reflect the needs of the industry into which you are hoping to progress.

Embedded within these projects are a range of learning outcomes. These serve as a framework that your tutors use to assess your knowledge and skill development in relation to you achieving the qualifications.

Maths and EnglishAccess to Music is committed to providing you with the best opportunities and so delivers wider life and employability skills alongside music. Students aged 16-18 with a GCSE grade D in either English and Maths will be given support to improve their grade. Students with less than a grade D will do Functional Skils and then potentially move on to do GCSEs. Both options include exams.

Appeals procedureYou have the right to appeal an assessment decision.

You can also appeal against a tutor’s management of course work, against being given incorrect or inappropriate assignment briefs and against slow turnaround of assessment, especially if this affects your capacity to complete your course and achieve your qualification(s).

You may also of course appeal against real, or what you might perceive as, discrimination.

Your course manager will make you aware of the appeals process during your course induction.

COURSE WORK & ASSESSMENT

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20the music college

THE PATH TO SUCCESS

Specific aspects of the learner journeyAfter an Induction to your course, we will ask you to meet with your tutor to discuss if you feel you are on the right course and have made the Right Choice. We will ask you to prepare for this interview and have thought about what you want to do in the future, how you are going to contribute to the course and what targets you are going to set yourself.

Midway into your course, we will hold another very important meeting where we will review your Progress so far and how you are getting on with the course. In this interview we will discuss if you are achieving appropriate grades, your attendance, your contributions and how you are working together with other learners to complete projects and tasks. Again, we ask you to prepare for this interview and be ready to discuss possible progression and career opportunities.

Lastly, before your course comes to an end we will have another meeting to support you. This is called the Next Steps interview and focuses on your future. You will be asked to consider what you are going to do after Access to Music, or what course you want to progress on to with us and what you have to complete before the end of the year.

Across the academic year, you will also have tutorials on your timetable, which are designed to support you throughout the year. We expect you to attend all tutorials across the year and fully engage with the Individual Learning Plan process.

We recognise that your journey with Access to Music and into the employment will continue after you have left us. That’s why we ask some former students if they will act as centre ambassadors and share their experiences with us.

We are also required to involve parents/carers/guardians in the learner journey and will have information and progression evenings, for parents to be informed of the work of Access to Music and their child’s progress.

THE PATH TO SUCCESS

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Learner Support FundThe Learner Support Fund or Discretionary Student Support fund is paid by the funding agencies to Access to Music, to provide financial help to students who might not be able to start or continue with their course because of financial difficulties. Full details on who is eligible and how to apply will be provided during Induction.

Financial assistance with travel and mealsFor students aged 16-18, travel assistance is provided through your Local Education Authority (LEA) and you should contact them directly for further information on eligibility. Further information on transport policies can be found on the LEA’s own website or by visiting www.gov.uk.

Financial assistance is also available for meals, depending on eligibility.

Access to Music may be able to help students who are over the age of 19 (and who are not in receipt of any other grants) travel to their chosen centre.

Application forms may be downloaded at www.accesstomusic.ac.uk/money-matters

Additional Learning SupportEvery Access to Music centre has an Additional Learning Support tutor.

Access to Music provides guidance pre-entry and during Induction, in order to:• Identify skills.• Assess needs.• Get the right person on the right course.

STUDENT SUPPORT

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We support a comprehensive range of needs, including:

We negotiate an individual support package with you, which will include:• Discussion and assessment• Review• Building a framework to enable learning

This might include:

Students with disabilitiesAccess to Music supports the rights of students with learning difficulties/disabilities to attend their place of learning and receive support as appropriate and feasible.

Information on the support available, advice on specialist equipment and how to access it, access to special arrangements for assessments and other individual support and guidance is available via your centre’s learning support tutor.

• Dyslexia• Autism• Dyspraxia• Asperger’s• Dyscalculia• ADHD• Hearing Impairment• Physical disabilities

• Visual Impairment• Medical Conditions• Mild and Moderate Learning

Difficulties• Anxiety and Anger• Mental Health Conditions

Severe Learning Difficulties

• A personal learning plan• One-to-One support sessions• Supported groups• Contact with a mentor

• Organisational and study skills

• Regular text contact

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ATM Online is Access to Music’s Virtual Learning Environment (VLE).

ATM Online is designed to help you with all aspects of your learning throughout your time with Access to Music.

At ATM Online you can: • Access course material that will support you in your main

learning programme;• Utilise your Google Apps account to access a suite of tools

such as email and Google Drive to collaborate with your peers; • Engage with your Individual Learning Plan which will help you

reflect on your progress and plan for the future;• Submit course work and read feedback from your tutors; • Take part in quizzes, questionnaires and other learning

activities;• Discuss music and network with students from around the

country;• Develop an e-Portfolio that you can share with potential

employers and academic institutions;• Listen to music and watch music videos;• Check on your progress in relation to achieving your

qualification(s) and completing your course.

You can access ATM Online either on a computer, your mobile or a tablet device.

As part of our commitment to e-safety and e-responsibility all learners at Access to Music are asked to take part in lessons specifically designed to ensure you are aware of your role and responsibilities in keeping yourself and others safe online. This includes the use of email, taking part in online activities such as chat-rooms, gaming and blogs. We will discuss the advantages of social media and its professional use, as well as the potential dangers and risks that could be involved.

ATM ONLINE

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fe.atm.ac

When you first visit ATM Online you will be shown a list of courses that you are enrolled on. You can navigate round the site by using the menu bar at the top.

ATM Online is designed to be simple to use and easy to engage with. Access to Music is committed to developing and refining ATM Online by liaising with you and your tutors to give you the best online learning experience possible.

Access to Music has an official Facebook page as well as a Twitter feed, @accesstomusic. These are a great way to keep updated on Access to Music Activities as well as interacting with others across the group and giving your feedback. During Induction you will discuss e-safety and your responsibility with regards to using social media and the internet.

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Access to Music provides a range of enterprise, work-related and work-based learning opportunities. These will be presented to you as your course progresses.

Access to Music has close links with the music and creative industries and is able to provide you with access to a wide range of real world opportunities across the music sector. These range from providing work (for example, as an artist or as a member of the production team) at major festivals in the UK, through to first hand access to highly respected industry professionals.

OPPORTUNITIES

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Regardless of where you are in the Access to Music portfolio of courses, there is always a next step. Access to Music can offer a number of options to take you to the next stage of your development.

In all cases, the person responsible for ensuring that you are progressing towards your goals is your personal tutor (usually your course manager). This person will work closely with your centre’s learning support tutor, who is the person responsible for ensuring you are safe and well whilst you are studying with Access to Music. These people will ensure that you remain on track in terms of your learning and in relation to the types of additional opportunity you are afforded, to ensure your course is as relevant as possible to you and your aims.

Throughout your course we will encourage you to think of your next steps and record your intended progression routes to support you in your aspirations.

PROGRESSION

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Progression within Access to Music

Level 1 CoursesYour Level 1 course are all about getting you involved in making music, on your own and with others. It’s also about getting inspired to learn, and to learn more. Once you’ve completed your course, you’ll have the option to move onto a range of other Access to Music courses that aim to take your skills up to the next level.

Level 2 CoursesYour course at level 2 develops your technical and academic skills to give you a platform for taking those all important next steps into further learning or the world of work. Successful completion of your course will give you what you need to move onto one of Access to Music’s level 3 courses, in Music Business, Music Performance, Music Technology (Production or Sound Engineering) or even into Creative Media for Music and we encourage you to seriously think about doing so - we think you’ll get a lot out of whichever you decide to do.

Level 3 CoursesYour level 3 course aims to further develop the specialist, technical knowledge and skills you already have acquired. Our aim is to prepare you for engagement with the study of music at a more advanced level, such as at university or music conservatoire, or for professional life in, and maybe beyond, the music industry.

A list of Access to Music’s higher level study options can be found on the page opposite.

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University coursesBA (Hons) in Music BusinessAccess to Music/Birmingham City UniversityThis degree, designed by Access to Music and validated by Birmingham City University, provides students with the key skills required for a management career in the music industry. Students will work on projects designed to provide hands-on experience of creating and building music industry projects. In these projects students will be guided and mentored by working professionals. The programme recognises the effect of new technologies on the creative industries and encourages students to use technology to develop their own ventures.

BMus Popular Music PerformanceAccess to Music/Birmingham City UniversityThis degree, validated by Birmingham City University, provides vocational training for musicians who intend to progress into the music industry to work as freelance popular musicians. It aims to attract students from a wide range of musical backgrounds and experiences, and provide the skills required to progress into employment, self-employment and/or higher-level study.

Level 4 coursesArtist Development(Level 4 RSL Diploma for Creative Practitioners)The Artist Development programme focuses on your creative and artistic development. You will work under the close guidance of a highly experienced team of musicians, industry professionals and creatives who will support you as you begin to explore and investigate the potential of your own musical ideas.

The course is suitable for producers, singer/songwriters and band musicians.

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The student voice is very important to us. There are a number of ways that you can ensure your voice is heard. For example, you will have the opportunity to attend focus groups, take part in surveys and elect a student representative who will represent your views directly to Access to Music management. You can if you wish stand for election to be a student representative.

We encourage you to feedback to us on all sorts of issues relating to your course and your experiences with Access to Music, from the quality of lessons through to how safe you feel in centres.

We also use questionnaires and focus groups across the year to help us gain important information on how you feel about your course, the centre and programme. We also have an active review process that enables us to review our practices, including observing teaching and learning, meeting with staff and learners as well as a review of learning plans.

Further information on how you can get your voice heard will be given to you during your induction and we urge you to get involved whenever and wherever you can.

HAVE YOUR SAY!

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Project delivery and assessmentYour course is divided up into a series of projects. The projects have been created to ensure they provide you with opportunities to develop knowledge and skills relevant to your own needs, in relation to your learning and career aims. The projects also reflect the needs of the industry into which you are hoping to progress.

Embedded within these projects are a range of learning outcomes. These serve as a framework that your tutors use to assess your knowledge and skill development in relation to you achieving the qualifications.

Maths and EnglishAccess to Music is committed to providing you with the best opportunities and so delivers wider life and employability skills alongside music. Students aged 16-18 with a GCSE grade D in either English and Maths will be given support to improve their grade. Students with less than a grade D will do Functional Skils and then potentially move on to do GCSEs. Both options include exams.

Appeals proceedureYou have the right to appeal an assessment decision.

You can also appeal against a tutor’s management of course work, against being given incorrect or inappropriate assignment briefs and against slow turnaround of assessment, especially if this affects your capacity to complete your course and achieve your qualification(s).

You may also of course appeal against real, or what you might perceive as, discrimination.

Your course manager will make you aware of the appeals process during your course induction.

HAVE YOUR SAY! COURSE WORK & ASSESSMENT

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“If I were not a physicist, I would probably be a musician. I often think in music. I live my daydreams in music. I see my life in terms of music.” - Albert Einstein

What our students have said:‘It is awesome, tutors make you feel very welcome.’‘I have enjoyed every second so far.’‘The course… gave me both the tuition and the personal space to make music.’‘Everyone is valued equally.’‘A great course, would recommend it to anyone who is looking at getting into music.’

Unfortunately, sometimes due to unforeseen circumstances things may go wrong. To ensure any issues are dealt with as quickly and efficiently as possible, we have included this section which details who you can go to if there is a problem.

Thinking of leaving or changing your courseIf you decide you wish to withdraw from your course, or transfer to a different course at Access to Music, please speak to your course manager or to your learning support tutor before making a final decision. Access to Music is committed to ensuring that withdrawal from your course is the final course of action and wishes to ensure that all is done to preserve your place on your course prior to that decision being taken.

ComplaintsAccess to Music is committed to ensuring your time studying with us is as fruitful and trouble free as possible, and we will endeavour to provide you with a stimulating, safe and rewarding learning experience at all times.

However, there may be times when you feel dissatisfied with one or more aspects of your Access to Music experience. If this is ever the case we would urge you to raise your concerns with your course manager, in order that steps can be put in place to remedy the situation and so that we can understand where things are going wrong.

If you have tried everything in your power to resolve an issue yourself and you are still dissatisfied with the outcome, you can make a formal complaint by contacting the Complaints, Comments and Compliments (CCC) department on 0330 123 3155, or or ccc.admin@accesstomusic.ac.uk

Formal complaints against staff should be made through your personal tutor. Where your personal tutor is the member of staff against which you are raising a complaint, you should contact the CCC department (details above).

IF THINGS GO WRONG

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Disciplinary mattersFailure to uphold expected standards in behaviour, attendance, and work will in most cases result in disciplinary action being taken. At this stage we may involve parents if we feel this is appropriate.

Instances of gross misconduct will result in immediate disciplinary action being taken.

For further information relating to student codes of practice, please see your curriculum and operations manager.

PlagiarismPlagiarism, i.e. taking someone else’s work or ideas and calling them your own, will not be tolerated and where instances are proven, disciplinary action will be taken against offenders.

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STAY IN TOUCH!

Access to Music Lincoln3rd FloorSilvergate House32 ClasketgateLincoln01522 589 684

accesstomusic

accesstomusic

accesstomusic

accesstomusic

accesstomusicuk

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