4th Quarter, Issue 7 • January, 2015

THE LINCOLN

MESSENGER

Lincoln Military Housing recently teamed up with the National Apartment Association to participate in an episode of Designing Spaces, a show focused on home improvement and the housing industry. Our episode will focus on both the multifamily housing industry

and on less well known sectors, such as student housing and military housing! A big thank you to the entire Patuxent River team for making this possible. Stay tuned for more information on the air date!

MarketingDesigning Spaces Takes Over LMH!

“Every man is proud of what he does well; and no man is proud of what he does not do well. With the former, his heart is in his work; and he will do twice as much of it with less fatigue. The latter performs a little imperfectly, looks at it in disgust, turns from it, and imagines himself exceedingly tired. The little he has done, comes to nothing, for want of finishing.” – Abraham Lincoln, 1859

In January, we welcomed 2015, and

with it our New Year’s Resolutions - promises to ourselves and our loved ones of “improvements” to come. At Lincoln Military Housing, we are committed to helping each of our teammates meet their professional potential, and to that end we will be rolling out our new Performance Development Appraisal this year. For each of us to grow and improve, it is

critical to have candid discussions about how we are performing in our current roles. To take stock and be “proud of what we do well,” while also working to identify areas of opportunity where we can improve, so that we can have more to be proud of each day. Our goal is to provide clear career paths and then work with the Training Department to make sure we provide the requisite training to help each team member reach their desired position within Lincoln Military Housing.

It is inspiring to work with such a

dedicated group of professionals who put their heart into their work each day. I look forward to getting BETTER together on our continued journey towards ONE Lincoln.

- Philip Rizzo, National Vice President of Operations

Inspiration Station

(Additional photos on page 3.)

Marketing

Inspiration Station

Lincoln Charities

Technology Updates

RECP

Setting Goals

Community Service

LMH Employee Milestones

Lincoln HR, Training and Developement

Is that Santa?

Call Center

Policy

Sneak Peek

Payroll and Benefits

The number of requests for assistance received by Lincoln Charities in 2014 has dropped since last year. If less people need help, that’s great news. Our concern is that people need help and they are not asking for it.

If you know of an employee who is struggling with financial problems, please talk to them about submitting a request for assistance or submit one on their behalf. It is not necessary to have all of the info to get the ball rolling. The Lincoln Charities Care Manager will do the leg work.

Here are a few noteworthy facts about the charity. First, an employee can request assistance for themselves or for someone else. Second, the stories of recipients are only shared publicly if the employee agrees to share their story. If they want to keep their story private, the charity honors that wish. Lastly, there is no limit to the number of requests that can be reviewed, so do not hold back a request because you think someone else is more deserving.

Lincoln Charities

TechnologyUpdates

MilitaryBI Update

On the Yardi front, we are planning on fully launching Online Leasing in Q1 2015. We are in the final stages of the review of all lease documents. The team is finishing up on the implementation of Yardi Financial Analytics. Feedback on improvements to reporting and drill down capabilities has been positive. We are planning on upgrading to Voyager 7S in 3rd or 4th Quarter 2015. Testing of the new version will begin in 1st Quarter 2015. Improvements include the ability to use any browser and improved user interface.

Version 2 of MilitaryBI was released on November

15th. Training has been conducted in the Scott and Browne regions. Additional regions will continue training in Q1 2015. This version of MilitaryBI features a new easy-to-use interface and a faster performing model. Version 2 also includes enhanced financial analytics, turn cost analysis, historical work order and make-ready overview trackers, and occupancy trackers.

FeedbackWe would love to hear your thoughts and opinions about the content covered in the newsletter!

Please visit LMHFeedback.com to share your comments or suggestions on what you would like to see featured in the next issue!

We are almost there - our last few communities will be under the Resident Energy Conservation Program (RECP) by the first of the year! Just as this program touches all of our residents, every Lincoln team member has played a role in making this great program work; a collaborative effort to increase energy awareness and conservation in our homes, lower utility costs and reduce our dependence on foreign energy sources. While it’s too early to pin-down exact savings, we know that we are achieving reductions in household electricity usage from 7-15%, depending on location. Lower usage = lower costs.

Likewise, Secretary of the Navy Ray Mabus recently acknowledged an associated Lincoln Military Housing initiative to lower electricity costs; Navy and Marine Corps privatized housing at several locations in Southern California will receive rooftop solar panel systems through a power purchase agreement between Lincoln Military Housing and SolarCity.

The project will deliver solar electric power to 6,000 homes, resulting in long-term savings that will be reinvested to improve the quality of the homes and communities that we are privileged to provide for military families. Stated Jarl Bliss, President of Lincoln Military Housing, “For the last few years, we’ve worked closely with the Department

of the Navy to find a renewable energy program which will greatly benefit our military families and support our Navy partner in reaching its renewable energy goals. Through this agreement with SolarCity, we project savings of at least $60 million over the 20-year term that can be reinvested in project sustainment.”

RECPDecreasing Our Environmental Impact

MORE DESIGNING SPACES

January Happy New Year – Gearing up for 2015

February Resident Appreciation Month or Military Saves

March Spring

April Lincoln Gets Healthy and Gets Happy

May Military Spouse Appreciation

June Summer Kick-Off

July Celebrating the 4th

August Celebrating Friendships – Friendship Month

September National Preparedness Month or Resident Appreciation MonthOctober Think Pink, Live Green

November Veterans and Family Appreciation Month

December Happy Holidays

Note: Theme might vary depending on location and focus of programs/events.

Community Service

The goal for 2015 is to create synergy between our events and marketing outlets along with establishing a National effort to stay consistent between our many housing areas. The 2015 list of themes will help guide everyone in their event and program planning! The Community Services Department is proud to roll out this year’s list:

Setting GoalsIt is that time of year again to set your goals to have a

happy and healthy 2015! Setting goals can help create the balance with work and life which is one of Lincoln’s Core Values. Using the SMART Goal system will help make your goals more accomplishable.

Here are some additional tips for success and helping to stay inspired:

• Drink plenty of water each day• Get enough sleep each night• Eat foods that are good for you• Participate in daily exercise to boost energy• Have a plan for your day• Keep learning new things• Focus on what makes you happy• Celebrate your hard work and accomplishments

Here is to an awesome 2015!

Sincerely,Your Community Services Team!

CrennanMalcolm Obie - 5 Years

Kelly Marks - 5 YearsDale Haas - 5 Years

Shayla Newman - 5 YearsBreck Babcock - 5 Years

Scott

Esteban Martinez - 10 YearsLuisa Knight - 10 Years

Rebecca Crittenton - 10 YearsElias Perez - 10 Years

Sharina Portacio - 10 YearsAndrew Moore - 5 YearsMarlene Harris - 5 Years

BrowneJames Bingham - 10 YearsJohnny Martin - 10 YearsAmy Kennedy - 10 YearsSamuel Charles - 10 YearsJuan Armenta - 10 Years

Donald Wilson - 10 YearsStacy Martinez - 10 Years

Fortunato Altamirano - 10 YearsMaria Alcaraz - 5 Years

We are all familiar with the differences between managing military housing compared to conventional property management. We understand the uniqueness of working as a service member compared to having a job like ours; and we take pride in serving military families and supporting their quality of life. Without a doubt, we are focused on providing the highest level of customer service because we care about those we serve. But what is the basis for how we function? What makes us who we are? What unites us as an organization?

When our LMH Leadership Team met in August of last year, we reflected on the very special culture we have at Lincoln Military Housing. We spoke in detail about many important values we share, that make us who we are; and we collectively identified the primary values that define our culture.

BALANCE • COMMITMENT • EMPOWERMENT RESPECT • INTEGRITY • COMMUNICATION

Identifying Lincoln Military Housing’s Core Values allows us to artticulate what it is that connects us as an organization. Values are not something we do. Values are innate, they are why we do what we do. These values provide a foundation and solidarity for us to approach what we do as one team.

We would love to hear from you! What have you or your team done to embrace LMH’s Core Values? Go to the KC, click on Core Values under Quick Links or email mmorrison@lpsi.com and share your story.

LMH Employee Milestones

Lincoln HR,Training and Development

Feedback

We would love to hear your thoughts and opinions about the content covered in the newsletter! Please visit LMHFeedback.com to share your comments or suggestions

on what you would like to see featured in the next issue!

Is that Santa?Do you recognize this Santa? In the Scott Region he

is known as “Samta!” For over 10 years, Vice President of Military Affairs Sam Merrick has been playing Santa for a variety of events in San Diego. He has participated in a number of property events, is always at the EFM Holiday Event for family photos, and his favorite opportunity is visiting the Wounded Warriors at the Naval Medical Center.

This year after our annual WW visit, the team went to the newborn ward and Santa held babies less than a day old and took photos with their proud parents in their hospital rooms. “Samta” thank you for making a difference in our military families lives! The kids love you and you bring so much joy to them and the rest of the family!

Wow! What a year 2014 has been for all of us! Normally, around the holidays our call volume tends to slow down. Not the case this year. We received our 200,000th call the day before Thanksgiving! Woohoo!

As 2014 comes to an end, we look forward to a new year with a fresh focus and COMMITMENT. The Call Center Team is COMMITTED to “honoring our military families by answering every call with a friendly and caring smile, listening to them with an eager and steadfast ear and communicating their needs with dependable efficiency and detail, which reflects our appreciation and pride.”

Our Vision Statement is not just a COMMITMENT to our residents, but, a COMMITMENT to the overall quality of the services we provide from call in to call back and everything in between. The entire team is COMMITTED to reciting and working by our Call Center Vision, LMH’s Mission and Core Values. Ask any associate. And when you know them, your work reflects on them! So, for 2015, we challenge you to KNOW & REFLECT LMH’s Mission Statement and Core Values.

Call Center

The Chocolate House is located on Naval Station Norfolk base in Norfolk, Virginia. The home is 4,641 square feet and features five bedrooms. The home was built in 1907 for the Jamestown Exposition and was designed as a representation of a pre-Revolutionary home in New England.

It is often asked why the year 1780 is on the exterior of the home. That is the year the co-founder Dr. James Baker purchased the entire company and changed the name to Baker Chocolate Company.

This home was built by Walter Baker and Company of Dorchester, Massachusetts. During the exposition the building contained samples of the company’s chocolate and cocoa products. There was also a complete set of miniature machines showing how chocolate was made. Samples were then served to the visitors by young ladies dressed in the famous costume of “La Belle Chocolatiere”.

The Jamestown Exposition was held to mark the three hundredth anniversary of the founding of Jamestown and the Virginia Colony. The Exposition was held from April 26, 1907 to November 30, 1907. The home was purchased by the Navy in 1917 and still stands in its original location on Farragut Avenue. Some of the original chocolate tools are still located in the large brick fireplace located in the center of the home.

Sneak Peek PolicyIn October we had the maintenance policy review

meeting. Each region had representatives from various districts. All of the maintenance related policies were reviewed for accuracy and consistency. As a result of the meetings there will be major policy changes to water intrusion and service request carve outs. Look for these changes early 2015. Additional policy review meetings will take place throughout 2015.

Payroll and Benefits

My Liberty Assist – Employee Assistance Program

HR FLAG – CHOCOLATE HOUSE

Lincoln provides all benefit eligible employees with access to an Employee Assistance Program (EAP) provided through Liberty Mutual Life Insurance Company. This program is available to both the employee and immediate family members (regardless of whether they are covered on medical, dental or vision plans) and is no cost to the employee. The EAP offers the following services:

• Professional Counseling (Marital/Family, Personal, Alcohol/Drug Abuse, Stress/Anger, Grief)Includes five face-to-face sessions, telephonic assistance 24/7 and online access to information

• Financial Counseling

Includes toll-free information line related for credit, debt, educational materials, and one free telephonic session and financial worksheet review.

• Legal Counseling Includes one free 30-minute telephonic or face-to- face session with an attorney and up to 25% discount on additional services for document preparation, divorce/separation, real estate, civil matters

• Family Concerns Includes one free telephonic session with a Work Life Specialist and online access to information and provider locators for child care, elder care, adoption, and education.

Access MyLibertyAssist EAPOnline: www.bensingerdupont.com/MLA

Password: MLASSISTTelephone: 1-877-695-2789 (1-877-MYLIBERTY)

Send us your feedback! Visit LMHFeedback.com to submit your comments.

200 Fairbrook Drive, Suite 101Herndon, VA 20170