Limited tender through E-procurement portal · PDF fileCS&BD.19.CON.UHS th 14 September 2017...

CRFQ No – 1000288678 Manpower tender for UHS

Limited tender through E-procurement portal for providing outsourced manpower - BPCL Shopongo Project

Document Title Limited tender through E-procurement portal for providing outsourced manpower - BPCL Shopongo Project

Document Type RFP

Bid Type Two part bid – Technical & Commercial

CRFQ No 1000288678

Date of CRFQ 14th September 2017

Last Date for Submission of Bid

25th September 2017at 14:00 Hrs.

RFQ issued by: Bharat Petroleum Corporation Limited, New Business Initiative 2th Floor, Bharat Bhawan III Shanti Building Ballard Estate Mumbai - 400 001.


CS&BD.19.CON.UHS 14th September 2017 Dear Sir/Madam,

Subject: Limited tender through E-procurement portal for providing outsourced manpower

(CRFQ no. 1000288678 due on 25th September 2017 at 14.00 Hrs)

1. Bharat Petroleum Corporation Limited (BPCL) is one of India’s leading public sector oil

companies engaged in exploration, production, refining and marketing of petroleum products. BPCL is ranked among the top Indian Companies on the prestigious Fortune 500 list and among the PLATTS top 250 energy companies in the world. Bharat Petroleum Corporation Limited (BPCL) a ‘Navratna’ Public Sector Enterprise, with a turnover exceeding Rs. 2500 billion produces and markets a diverse range of products, from Solvents to Aircraft Fuel and Specialty Lubricants. BPCL is India’s second largest Oil Company in terms of market share with a distribution network encompassing over 13,000+ Petrol Stations, 1000 Kerosene dealers and over 4,300+ LPG distributors. Bharat Petroleum Corporation Ltd. has started online Food & Grocery Retail for Urban Household Solutions initiative. The business has successfully completed pilot phase and now we are moving forward to the next phase. We seek bids for providing manpower for various activities like customer acquisition, warehouse operations and last mile delivery. Currently this business is active in Pune city and is likely to expand rest of India in due course. You are invited to submit your offer/bid in a two-part bid (Technical bid and Commercial bid) for the requirements as mentioned in Annexure – I .

2. This tender document consists of the following annexure(s), which are enclosed:

i. Scope of requirement - Annexure I

ii. Special conditions of contract - Annexure II

iii. General conditions of contract - Annexure III

iv. Integrity Pact - Annexure IV

v. Performance Bank Guarantee (format) - Annexure V

vi. Price Bid Format - Annexure VI

3. Bidders are required to submit their tender documents in two part bids consisting of the following, through E-Tender:

a) Technical Bid (Part – I) : This should contain the following documents and should

be uploaded online:- i. Signed and stamped copy of General conditions of contract (Annexure –

III)


ii. Signed and stamped copy Special conditions of contract (Annexure–II) iii. Signed and stamped copy Integrity Pact (Annexure–IV) iv. Signed and stamped copy Performance Bank Guarantee (format)

(Annexure–V)

b) Price Bids (Part – II): This should contain only the best rate as per price bid format on the e-procurement portal.

4. Please visit the website https://bpcleproc.in for participating in the tender and submitting

your bid online by using your digital signatures. Please go through the web site for registration process and download “Instruction to Vendors” the process document for bidding online. All the bids shall be evaluated from the bids/ documents submitted by the bidder on the E-Procurement portal only. Hard copies of the bids need not be submitted to BPCL office.

5. EMD of Rs. 1,00,000/- ( ONE LAKHS) is required to be submitted in physical form ( by

the way of crossed A/c Payee demand draft drawn on any national or scheduled bank in favor of “Bharat Petroleum Corporation Limited” and payable at Mumbai, in a sealed cover. Please note that non submission of EMD will result in disqualifying the tender.

6. BPCL will return the EMD amount to the un-successful bidder after the finalization of

tender. The EMD of successful bidder will be returned after submission of Performance Bank Guarantee (format attached) amounting to 10% of the total contract value.

7. The price quoted should be valid for 120 days from the date of submission of bid.

8. Vendors who are currently on BPCL’s holiday list / Black list will not be considered. 9. As our company’s guidelines do not permit post-tender negotiations except with

the tenderer offering the best financial terms, you are requested to submit your best terms at this stage itself.

10. Your bid should be submitted on or before the due date of this tender viz. 25th

September 2017, 14:00Hrs and original EMD instrument should reach BPCL office before the due date and time of bid submission.

11. Bids submitted after the due date & time of tender or those not in the prescribed format

are liable for rejection. BPCL does not take any responsibility for any delay in submission of bid due to any reason. No claims on this account shall be entertained.

12. Price bids of only those bidders shall be opened whose technical bid is found to be acceptable i.e. meeting all technical requirements mentioned in tender document.


13. It shall be understood that every endeavor has been made to avoid errors which can materially affect the basis of the tender and the successful vendor shall take upon himself and provide for risk of any error which may subsequently be discovered and shall make no subsequent claim on account thereof.

14. For clarifications, if any, please feel free to contact the undersigned on any working day

between 9:00 am to 5:30 pm. Thanking you, Yours faithfully, For Bharat Petroleum Corporation Ltd. Rahul Deo Team Member (Business Development & Corporate Strategy) 022-227135261 / 9967203238

Requirement (Annexure – I)

Role Experience / Education Responsibility

Sales Manager 2-3 Years’ experience / Graduate or MBA

1) Set targets SE wise, day wise, event –wise. 2) Performance review of SEs in presence of officer

from customer acquisition team once in every FN. 3) Identify GAP in SE performance and propose a

plan for improvement. 4) Training to delivery staff of LPG distributor for lead

generation, etc. 5) Understand marketing promotions lined up for a

month (on-pack promo, KVIs, etc.) and brief the same to SEs. : Periodicity: once in a week.

6) Device a marketing strategy and new ways of marketing / promoting proposition to various target groups.

7) Understand through study continuous improvements in APP and make SEs aware of the same.

8) Hands on experience of Excel functions 9) Must have a 2 wheeler vehicle for frequent

transport 10) Good communication and sales skills 11) Must be comfortable using Smartphones, Mobile

Apps & Tablets 12) Language Proficiency: English, Hindi and Local

Language.


Sales Executive: Ecommerce

1 -2 Years in experience in door-to-door sales/ Graduate

1) Must have a 2 wheeler vehicle for frequent transport

2) Good communication and sales skills 3) Must be comfortable using Smartphones, Mobile


Language.

Sales Coordinator

3-5 years exp. in B2C sales / Graduate or MBA

1) Handled a Sales team of at least 5 executives 2) Good communication and analysis skills, 3) Must have a 2 wheeler vehicle for frequent

transport 4) Must be comfortable using Smartphones, Mobile


Language.

Order Manager 3-4 years exp. of working in retail store as manager,

Graduate, Microsoft Excel skills

1) Generate pick lists and do a QC on sanity of the system generated pick lists.

2) Manage activations and deactivations as per live inventory sync.

3) Do random QC with the help of staff on inventory. 4) Generate Gap reports [list of items in stock vs not

available and sent to Trent].

Admin Manager 3-4 years exp. of working in retail store as manager,

Graduate, Microsoft Excel skills

1) Ensure picking and Marshalling is done in time as per Ops flows to Ensure timely deliveries.

2) Liaison and on board security and housekeeping agencies - Develop vendors for all

3) Create budgets for admin requirements and track pilferage of material

4) Manage inventory levels for all packing materials - Create and govern SLA's for Security and Housekeeping agencies

Cashier 1-2 years exp. of working at cash counters in retail store, interned with a CA firm or handles cash management of some kind Higher secondary / graduate Good communications skills good MS excel skills

1) Responsible for managing checkout counters and billing

2) Managing cash at cash collections from delivery executives Card/ voucher and all tenders, loyalty enrolment

3) Shift-end reports, tender management reports, days accounts tally reports, daily cash deposits in bank, manage cash locker at each location, timely Sodexo deposits

4) Fake note detection 5) Pilferage management

Logistics Manager

4 - 6 years exp. working at Ecommerce logistics setup and/or FMCG distributors at a

1) Responsible for delivery times, resolving and escalating operational issues

2) Work with contract workforce providers to hire and train deliverymen


managerial role Engineer / MBA Good communication and people management skills

3) Adhering to SLAs on delivery schedule. Coordinating Warehouse, dark stores and physical stores on delivery /pickup.

4) Reporting of delivery return and nonpayment related issues.

5) Background check and post-delivery check on behavioral aspect of delivery boys.

6) Logistics/ transport tender, negotiation and contracts Dark/ physical store fulfilment

7) Cash collection, deposit and financial reconciliation 8) Managing phone/ web/ mobile orders. 9) Manage max loads capacity; adjust time slots as

per heat mapping.

Delivery Supervisor

2-3 years exp. of working in Supermarket/Hyper market and / or Ecommerce logistic setup and / or FMCG distributors logistics functions Higher secondary / graduate Microsoft Excel skills

1) Leads the team of delivery executives 2) Ensures timely dispatch of all vehicles for delivery 3) Does a hygiene check on route planning and heat

mapping 4) Coordinate between delivery executives and

customer care for quick redressed of issues 5) Handover of cash collections/Sodexo to cashier 6) Training of delivery executives as per Delivery

manual

Marshalling Supervisor

2-3 years exp. of working in Supermarket/Hyper market Higher secondary / graduate Microsoft Excel skills

1) Lead the Team of Marshalling executives 2) Coordinate smooth flow of operations between

picking, order management and delivery teams 3) Ensure timely picking of pick lists and

communicate shorts/replacements to OM executive

4) Training of Marshalling team on Ops Flows and Packing Manual

Delivery Executives

Fresher / 1-2 years’ experience in last mile delivery Graduate Good interpersonal skills and decent with IT devices

1) Last mile delivery of products from physical stores / dark store to consumers.

2) Proficiency of local language, working knowledge of English & Mobile, Aware of city geography Ability to travel across the city (some 2wheelers need to be owned)

3) Able to work in extended hours.

Marshalling Executives

Fresher / 1-2 years’ experience in Supermarket/Hypermarket store operations Graduate Good interpersonal skills and decent with IT devices

1) Sort bulk picking into order wise crates 2) Ensure timely packaging of orders for dispatch

Segregate food, nonfood, chilled and frozen order wise in crates, ice boxes

3) Handover list of shorts/replacements to OM executive to Ensure fill rate

4) Stack packed loads on pallets as per vehicles and hand over to logistics coordinator


Housekeeping Staff

Fresher / 1-2 years’ experience in Supermarket/Hypermarket store housekeeping

1) Cleaning Office and all equipments. 2) Maintaining delivery crates on daily basis 3) Other cleaning work as instructed by any

supervisor

Security Staff 2-3 years’ experience in security Higher secondary / graduate Good interpersonal skills

1) Security of stores at entry and exit & greeting 2) Door opening/ closing, baggage counter, check

bills & stamping 3) CCTV tracking, Pilferage management

The tentative requirements role wise / month wise are defined below:-

Role M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12

Sales Manager 1 1 1 1 1 1 2 2 2 2 2 2


75 90 100 100 100 100 50 50 50 75 75 75

Sales Coordinator 10 10 10 10 10 10 12 12 12 10 10 10

Order Manager 3 3 3 3 3 3 6 6 6 6 6 6

Admin Manager 2 2 2 2 2 2 4 4 4 4 4 4

Cashier 2 2 2 2 2 2 4 4 4 4 4 4

Logistics Manager 3 3 3 3 3 3 6 6 6 6 6 6

Delivery Supervisor 3 3 3 3 3 3 6 6 6 6 6 6

Marshalling Supervisor 3 3 3 3 3 3 6 6 6 6 6 6

Delivery Executives 12 16 18 22 24 28 50 60 75 100 100 100

Marshalling Executives 4 6 6 8 8 10 15 20 25 35 35 35

Housekeeping Staff 2 2 2 2 2 2 4 4 4 4 4 4

Security Staff 2 2 2 2 2 2 4 4 4 4 4 4

M1- stands for 1st month of the contract and M12 is last month of the contract.


Special Conditions of contract (Annexure – II)

I. Tender Conditions

a) BPCL reserves the right to vary above schedule at its absolute and sole discretion, should the need arise and Bidder acknowledges that it cannot hold BPCL responsible for breach of any of the dates.

b) From the date of RFP issue through the date the contract is awarded, communication / correspondence regarding this RFP with any BPCL personnel or its members or anyone other than the designated contact person listed in the RFP instructions is prohibited. Failure to follow this provision may be grounds for disqualification from proposal consideration.

c) Any costs incurred in responding to this request for proposal shall be borne by the Bidder only.

d) BPCL reserves the right to cancel the tender at any stage without assigning any reason.

e) At any stage during the contract period, if it is observed that offered service does not meet BPCL’s requirement and / or fails to provide requisite performance due to any reason not attributable to BPCL, the successful bidder shall have to take suitable measures without any additional cost to BPCL.

f) BPCL reserves the right to accept or reject any, or all proposals received as a result of this request, or to cancel in part or in its entirety this RFP, if it is in the best interest of BPCL.

g) All terms, conditions and provisions contained in the RFP shall form part of the contract by default.

h) BPCL reserves the right to conduct telephonic / face-to-face interview / conduct test with the resources proposed.

i) Bidder agrees to provide category wise resources as indicated in the bid depending on the BPCL requirement.

j) Sales Executives – Should be allowed for reimbursement of local conveyance (on per KM basis). They would be required to travel approximately 40 KM to 50 KM per day from the BPCL designated place within Pune city. They need to own/ have a two wheeler for local travel. This reimbursement will be based on actual travel verified by BPCL before making the payment to bidder.

k) One time recruitment cost per resource shall be paid by BPCL. In case of resource leaving the job, within 60 days of joining, bidder will have to provide alternate resource without any additional recruitment cost.


l) As and when the requirements come up, the bidder would be required to provide CVs of the resources for placement within 7 days of request and the deployment should be completed within 30 days from the date of request.

m) As advised by Ministry of Home affairs 100% Police verification is mandatory for all outsources manpower. Resources that have valid PVC (police verification certificate) only will be deployed for BPCL activities post interview and selection.

n) Maximum CTCs to be paid to each resource which includes all components of the remuneration (i.e Basic + Variable + HRA + Conveyance + Bonus + Medical Reimbursement + Employer's PF + Insurance + LTA + Gratuity) has been defined. The CTCs is inclusive of all statutory payments like PF, ESI, Leave Salary, Bonus etc. The vendor will pay as per CTC agreed under the contract from time to time and maintain all relevant records as per statutory requirement.

o) BPCL will provide Tablets, warehouse portable POS terminals, credit card machines etc. to the select roles as per BPCL decision. Although these devices would be under Warranty and insurance, but successful bidder will have to take proper care of these devices. Terms defined under SCC are the minimum eligibility criteria for the vendor and any deviation from these may result in rejection of the bid. Therefore, tenderer is requested to critically review these eligibility criteria and submit their response against each requirement. Wherever required necessary documentary proof or write up must be enclosed as a proof of meeting those eligibility criteria.

p) Quality of manpower, adherence to SLAs, quality of supervision and adherence of the timelines is the essence of the contract and any deviation shall attract penal clauses / Risk Purchase clause as mentioned in SCC.

q) Offer with the lowest quote while meeting all the eligible criteria shall be taken as final and order shall be issued accordingly. BPCL reserves the right to accept / reject the offer or split the order among multiple vendors based on the evaluation carried out at our end.

II. Termination of Contract:

BPCL may, without prejudice to any other remedy for breach of contract, by written notice of default, sent to the Bidder, terminate the Agreement for services in whole or in parts: a) If the Bidder fails to deliver either the whole or part of the services as defined in

scope of work within the time period(s) specified in the agreement or any extension thereof granted by BPCL

b) If the Bidder, in the judgement of the BPCL, has engaged in fraudulent and corrupt

practices or acted with mala fide intentions in competing for or in execution of the Contract.


c) For convenience the notice period shall be 30 days. d) In the event BPCL terminates the Agreement in whole or in part, as per the above

excluding for convenience period, BPCL may procure the services form anyone in such manner as it deems appropriate. It will be done at the risk and cost of the Bidder. However, the Bidder shall continue performance of the Contract to the extent not terminated.

e) In case Bidder is not able to fulfill the contractual commitments, then BPCL may

decide to terminate the contract at its discretion and may not engage the bidder in future BPCL projects.

III. Code of Conduct to be followed while at BPCL premises

a) The resources engaged by bidder will follow the normal code of conduct applicable

to staff of BPCL. In addition to this, they will not be in possession of removable storage devices like pen drive, CD writer, floppy, etc. Or any other equipment while at work in BPCL premises.

b) Use of internet access shall be provided for official purposes and not for personal

use. If the resource is found not adhering to the code of conduct specified, he / she would be terminated with no further questions asked and the Bidder will have to provide immediate replacement of the resource so that BPCL work does not get affected.

IV. Payment Terms

a) Monthly on submission of bills with timesheet duly certified by BPCL. Payment will

be made within 7-10 days from the date of receipt and acceptance of the bills. b) Payment for part period assignment, if any, will be made on pro-rata basis i.e.

(Man Month rate / 30) * No. of days. c) Payment will be done by Electronic Fund Transfer based on submission of bills /

invoices duly certified by BPCL. d) Please note that variation, if any, during the contract period in the rates for

statutory levies / taxes / duties will be allowed only on submission of documentary evidence from the Government / Statutory authorities and its acceptance by the BPCL.

e) No advance payment will be made. f) No other expenses (e.g. accommodation etc.) will be paid by BPCL except for the

CTC as agreed. However BPCL will pay a lumpsum cost of conveyance allowance to Sales Executives on per KM basis. This will be reimbursed to the succesful bidder in a seperate invoice under debit note after verification by BPCL.

g) Leave requests would have to be sanctioned by BPCL. However leave days will not be charged to BPCL.


h) The contract period will be valid for 12 months from the date of issuing purchase Order, however BPCL reserves the right to terminate / modify the duration of the contracts or foreclose the contract with 45 days prior notice.

i) BPCL is not bound to award the Contract to the bidder that quotes the lowest rate /

cost, and is free to carry out negotiations with the L1 vendor in the manner considered appropriate.

j) Bids submitted after the due date and that not in conformity with the prescribed

Terms & Conditions and specifications laid down in this tender are liable to be rejected.

k) The costs for preparing, submitting the Bids, including visits to BPCL‟s Office, if

any, are not reimbursable.

V. ORDER AWARD / EVALUATION CRITERIA:

Tender will be awarded on L1 (Lowest Quote) basis. In case the Price bid is found to be above our estimates, the L1 vendor will be called for further negotiations. The total cost of the solution to the company shall be calculated taking all cost elements mentioned in the price bid. as well as taxes, duties and levies payable thereof. The evaluation will be done based on the total cost to company. 100% tendered quantity shall be awarded to the lowest quoted vendor subject to successful evaluation of technical round.

VI. TENDER QUANTITY

BPCL reserves the right to increase or decrease the tendered quantity of one or all the line items.

VII. TENDER QUANTITY

BPCL reserves the right to increase or decrease the tendered quantity of one or all the line items.

VIII. OBLIGATIONS

Successful bidder shall employ candidates (Associates) for rendering Services to BPCL who shall be on the rolls of Bidder.

The bidder shall submit all such relevant documents evidencing the payments of

all dues, salaries and statutory payouts to BPCL on monthly basis on or before


submission of Bills for the next month, to enable BPCL to effect payments in terms of this Agreement.

During the tenure of this contract if the BPCL is not satisfied with the services of any of the Associates provided by successful bidder for the following among other reasons:

o has engaged in any misconduct/misappropriation/ disobedience ;

o is incompetent or negligent in the performance of his duties;

o fails to conform with any provisions of this Agreement;

o engaged in a conduct which is prejudicial to safety, health or protection of the environment and the objectives of BPCL or makes error in discharge of his functions.

o Cash / money / valuable items loss / theft.

On the happening of any such event, Successful bidder shall immediately withdraw such Associate from the services without any prejudice and provide a suitable replacement within 24. In case of loss of money/ valuable items the bidders would be responsible for paying back to BPCL subject to maximum of Rs 30,000/- per event.

Price Bid Format - Annexure VI

Role Quantity CTC Commission / Agency Fees ( %)

VAT (18%) Amount

Sales Manager 18 32,000.00 bidder to fill bidder to fill system automatic


940 15,000.00 bidder to fill bidder to fill

Sales Coordinator 126 20,000.00 bidder to fill bidder to fill

Order Manager 54 21,000.00 bidder to fill bidder to fill

Admin Manager 36 21,000.00 bidder to fill bidder to fill

Cashier 36 18,000.00 bidder to fill bidder to fill

Logistics Manager 54 17,500.00 bidder to fill bidder to fill

Delivery Supervisor 54 16,000.00 bidder to fill bidder to fill

Marshalling Supervisor 54 16,000.00 bidder to fill bidder to fill

Delivery Executives 605 13,000.00 bidder to fill bidder to fill

Marshalling Executives 207 15,000.00 bidder to fill bidder to fill

Housekeeping Staff 36 12,000.00 bidder to fill bidder to fill

Security Staff 36 15,000.00 bidder to fill bidder to fill

One time recruitment cost 360 1 (LS) bidder to fill bidder to fill

Mileage ( per KM) 950000 1 (LS)l bidder to fill bidder to fill

Grand total

Limited tender through E-procurement portal · PDF fileCS&BD.19.CON.UHS th 14 September 2017...

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Transcript of Limited tender through E-procurement portal · PDF fileCS&BD.19.CON.UHS th 14 September 2017...