Lily Song CSCF User Support Group Nov. 8, 2012. When Staff is Away Ask staff members Documentation.
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Transcript of Lily Song CSCF User Support Group Nov. 8, 2012. When Staff is Away Ask staff members Documentation.
![Page 1: Lily Song CSCF User Support Group Nov. 8, 2012. When Staff is Away Ask staff members Documentation.](https://reader035.fdocuments.us/reader035/viewer/2022070307/551b3c8b5503465c7e8b4f3c/html5/thumbnails/1.jpg)
Lily SongCSCF User Support Group
Nov. 8, 2012
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When Staff is Away
Ask staff members
Documentation
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“Reliability at least requires reliable hardware,
reliable software, and ready expertise to correct problems should they arise.”
Source:
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“Reliability is fundamental.”
Source:
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Our Reputation “It takes 20 years to build a reputation and five minutes to ruin it.
If you think about that, you'll do things differently. ”-- Warren Buffett
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Why Not Enough Documentation Gets Written
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Delegating technical writing frees up time for professional development.
Source:
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Documentation Process 1) Interview: 8 technical things to know
2) Interview: help me flesh out the details
4) Apply documentation standards
3) First draft
https://cs.uwaterloo.ca/twiki/view/CF/DocumentationStandardsSurvey
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Data Visualization
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Documentation Process 1) Interview: 8 technical things to know
2) Interview: help me flesh out the details
5) Have another techie try it out
4) Apply documentation standards
3) First draft
https://cs.uwaterloo.ca/twiki/view/CF/DocumentationStandardsSurvey
![Page 11: Lily Song CSCF User Support Group Nov. 8, 2012. When Staff is Away Ask staff members Documentation.](https://reader035.fdocuments.us/reader035/viewer/2022070307/551b3c8b5503465c7e8b4f3c/html5/thumbnails/11.jpg)
Questions or Comments?
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RecapSurvey results: we need more documentation.
Reliability is crucialto our service quality to our reputation
Time for professional development
Let’s start creating documentation.
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Works Cited http://www.google.ca/imgres?q=computer+customer+service&um=1&hl=en&sa=G&biw=1344&bih=759&tbm=isch&
tbnid=EWJKlWBRGNEidM:&imgrefurl=http://fishercreativeconsulting.com/services/personal-technologist/&docid=1TY4zQSrCiHicM&imgurl=http://fishercreativeconsulting.com/wp-content/uploads/2012/02/Tech-Support-Shirt.jpg&w=440&h=371&ei=JMeWUI-tPMef2QWL_YDoAw&zoom=1&iact=rc&dur=248&sig=108136185164307334345&page=1&tbnh=131&tbnw=133&start=0&ndsp=20&ved=1t:429,r:14,s:0,i:111&tx=72&ty=57
http://images.google.ca/imgres?q=documentation&hl=en&biw=852&bih=700&tbm=isch&tbnid=1fKOiLJ11mY-aM:&imgrefurl=http://www.vuidesign.net/making-documentation-useful.htm&docid=VNzGr1NrcCewPM&imgurl=http://www.vuidesign.net/wp-content/images/documentation.jpg&w=1280&h=853&ei=w-uXUPnHB4OfyAH7hIDQBQ&zoom=1&iact=hc&vpx=447&vpy=194&dur=4380&hovh=184&hovw=276&tx=115&ty=92&sig=108136185164307334345&page=1&tbnh=140&tbnw=224&start=0&ndsp=12&ved=1t:429,r:1,s:0,i:135
http://images.google.ca/imgres?q=documentation&hl=en&biw=1344&bih=759&tbm=isch&tbnid=1fKOiLJ11mY-aM:&imgrefurl=http://www.vuidesign.net/making-documentation-useful.htm&docid=VNzGr1NrcCewPM&imgurl=http://www.vuidesign.net/wp-content/images/documentation.jpg&w=1280&h=853&ei=hn6aUJXtDoO9yQHo4YGoAQ&zoom=1&iact=rc&dur=371&sig=108136185164307334345&page=1&tbnh=139&tbnw=264&start=0&ndsp=26&ved=1t:429,r:1,s:0,i:135&tx=105&ty=38
http://images.google.ca/imgres?q=happy+customer&hl=en&biw=1344&bih=759&tbm=isch&tbnid=ePlfAZPhCGK9eM:&imgrefurl=http://www.launchanswersnow.com/productlaunchblog/product-launching/product-launching-with-event-based-marketing/&docid=8rXz6oOsolEhoM&imgurl=http://www.launchanswersnow.com/productlaunchblog/wp-content/uploads/2010/09/happy-customer.jpg&w=300&h=199&ei=qX6aUMrwOYG3ygHgp4DgAw&zoom=1&iact=rc&dur=263&sig=108136185164307334345&page=2&tbnh=151&tbnw=229&start=29&ndsp=33&ved=1t:429,r:22,s:20,i:261&tx=164&ty=68
http://images.google.ca/imgres?q=happy+customer+computer&hl=en&biw=1344&bih=759&tbm=isch&tbnid=f5w_YUOIytrIrM:&imgrefurl=http://www.nemodesigns.com/blog/nemo-designs-now-offers-office-365-2/&docid=P840oYnFZEDn6M&imgurl=http://missionviejolife.org/wp-content/uploads/2012/04/happy-kid-at-computer.jpg&w=430&h=311&ei=v36aUJLyGKP8yAHar4GQCQ&zoom=1&iact=hc&vpx=405&vpy=154&dur=43&hovh=192&hovw=264&tx=171&ty=124&sig=108136185164307334345&page=1&tbnh=141&tbnw=196&start=0&ndsp=26&ved=1t:429,r:1,s:0,i:69
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Works Cited http://images.google.ca/imgres?q=too+little+time&hl=en&biw=1344&bih=759&tbm=isch&tbnid=y-eGqsn0TWbI3M:&
imgrefurl=http://notesfromtheintern.wordpress.com/category/work-2/applying-for-jobs/&docid=SJxsFY5rWk7xrM&imgurl=http://notesfromtheintern.files.wordpress.com/2011/02/too-much-to-do-too-little-time.jpg&w=507&h=338&ei=EuyXUKDPI8O-yQGZ64C4BA&zoom=1&iact=hc&vpx=204&vpy=162&dur=2865&hovh=184&hovw=276&tx=232&ty=104&sig=108136185164307334345&page=1&tbnh=148&tbnw=243&start=0&ndsp=24&ved=1t:429,r:0,s:0,i:66
http://images.google.ca/imgres?q=clark+kent+superman+transformation&hl=en&biw=852&bih=700&tbm=isch&tbnid=u6suIEDguKlswM:&imgrefurl=http://www.retrojunk.com/content/article/7026/index/&docid=0oCRG0RJoRmnyM&imgurl=http://image.retrojunk.com/e73_dbd7904a74.jpg&w=400&h=300&ei=Xn-aUM2wM4POyAGa1YGoBg&zoom=1&iact=hc&vpx=370&vpy=154&dur=225&hovh=156&hovw=207&tx=182&ty=103&sig=108136185164307334345&page=1&tbnh=128&tbnw=167&start=0&ndsp=26&ved=1t:429,r:1,s:0,i:69
http://images.google.ca/imgres?q=tech+support+superman&hl=en&biw=1344&bih=759&tbm=isch&tbnid=55z6Em06pOfVUM:&imgrefurl=http://www.merchantcircle.com/business/Tech.Support.Inc.540-629-7504/picture/view/2638662&docid=iRwgdUW7Zf2ILM&imgurl=http://media.merchantcircle.com/32852180/tech%252520support%252520superman%252520person%252520photo_full.jpeg&w=300&h=252&ei=d3-aULmzKeeSyQGHnYG4BA&zoom=1&iact=rc&dur=165&sig=108136185164307334345&page=1&tbnh=144&tbnw=172&start=0&ndsp=24&ved=1t:429,r:0,s:0,i:66&tx=124&ty=89
http://www.brainyquote.com/quotes/authors/w/warren_buffett.html https://cs.uwaterloo.ca/cscf/decisions/principles https://cs.uwaterloo.ca/twiki/view/CF/StaffStuff