Lifeline & Moodle - Saving Lives Tom Hulse
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Transcript of Lifeline & Moodle - Saving Lives Tom Hulse
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Lifeline & Moodle:
Saving Lives
Tom Hulse Training Support Officer
Lifeline Australia
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1. What is Lifeline?
2. Development and implementation
3. How Moodle helps Lifeline save lives
Session Outline
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What is Lifeline?
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What is Lifeline? Provide crisis support services and suicide prevention training and awareness across
Australia.
Services:
Answering over 110
chats per day Answering over 2000
calls per day
(730,000 calls annually)
May 2014: 42,000
page views
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What is Lifeline? A Registered Training Organisation (RTO) regulated under the Australian Skills
Quality Authority (ASQA) offering nationally accredited training across Australia.
Certificate IV in
Telephone Counselling
Skills
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Lifeline’s Training Reach
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Daily Statistics
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Development &
Implementation of
Lifeline e-learning
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Why e-learning? • Diverse spread of organisation
• 11,000 volunteers and staff – 3,500 in crisis support roles, 4000 new students
annually
• Consistency of service and quality
• Professional development for volunteers
• Volunteer maintenance of skills
• Volunteers in rural areas and limited access to Centres
• Minimise costs as a not-for-profit
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Why Moodle?
• Few systems available
• Low cost – cloud-based and hosted by Pukunui
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Development of e-learning • 2006: Supervisors On Call Project
• 2007: Lifeline’s move to national telephony network
• 2008: Decision to adopt national training for volunteers in crisis support
roles
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• Reach volunteers and Students
• Provide consistent national training
• Expand corporate training opportunities
• Connect with Australian communities
How Moodle helps Lifeline save lives
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Questions?