Life in The Bow Quarter

Residents Survey ResultsAugust 2013

Residents Survey Results August 2013

Introduction

This survey was done to give residents in The Bow Quarter a voice and thanks are due to everyone who’s taken part to make it happen.

The results of this survey highlight how much the Bow Quarter is a place enjoyed and appreciated by its residents. It’s a community with a great amount of potential - that’s good for property values and the day to day value of being a part of it.

Yet, as a gated community, it’s at risk of being detached from modern life. Without hearing the points of view of residents, it runs the risk of creating blind spots that can decay that value. This survey has been done to help develop an inclusive approach, and a new ethos around how the quality of the Bow Quarter can be looked after. A large number of people are discontented, and have said so.

A community that’s sharing knowledge and managing data intelligently can drive down costs and build quality of life. There are bene!ts to organising digitally, crowdsourcing and managing the Estate transparently. We can open the gates that block progress by sharing ideas, and by using digital and social technology to do it.

The management infrastructure of The Bow Quarter, in the form of LAH Ltd and BQM Ltd, are custodians of what is a naturally attractive and desirable development. Their power is invested in them by residents. With this survey as a benchmark, we now have the means to see how we’re doing in terms of how it’s being looked after, in a way that the whole of the Bow Quarter can gain from.

The Bow Quarter stands between iTech in Stratford and the Silicon Roundabout in Shoreditch. It’s a unique landmark in the area, a destination, proud of its history and at the same time capable of being a connected social community and a wonderful, vibrant place for residents for the future. A digital strategy and website can be a springboard for a data driven management approach for the bene!t of everyone in the Bow Quarter. LAH Ltd can enable that to happen. The spirit of the Bow Quarter and the sustainability of the great facilities here are in our hands.

Contents

Introduction

Contents

Where respondents live within The Bow Quarter

Breakdown of respondent ownership

Services feedback

Interest in new developments

Best things about the Bow Quarter

General perspectives

Things to improve in the Bow Quarter

Resident ideas and comments

Notes

2

2

3

4

5

9

11

17

21

27

30


142 validated respondents have taken part in the survey over the last 3 weeksWhere do respondents live?Where people live within the Bow Quarter as a percentage of total responses

33.80%

2.11%

Arlington4.93%

Blondin1.41%

24.65% Lexington

Manhattan

Moreland

Park East14.79%

Park Central

Park West

Staten Island

7.04%

8.45%

2.82%


142 validated respondents have taken part in the survey over the last 3 weeks

23.94%

Who’s taken part?

Owner and a Shareholder

0%

Where people live as a percentage of total responses

40.85%

35.21%

Owner but not a Shareholder

Tenant and rent the property

Currently living in the Bow Quarter

Not currently living in the Bow Quarter

97.18%

2.82%

Residents Survey Results August 2013Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown.

7.17%

Clea

ning

Mai

nten

ance

Com

mun

icat

ions

Esta

te Offi

ce

Fina

ncia

l Ac

coun

ting

Land

scap

ing

Leisu

re C

entr

e

Amen

ities

e.g

. Sho

p/Ba

r

Secu

rity

Serv

ice

Char

ge

Staff

The

Post

Roo

m

Park

ing

Recy

clin

g

Rubb

ish C

olle

ctio

n

4.12%4.53%

4.53%

7.50%

5.90%

4.43%

6.97%

4.79% 4.63%

5.38%

6.42%6.10%

5.83%

6.94%

Residents Survey Results August 2013Overall, how you would rate the general quality of these services being provided?

0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1.68% 2.52% 3.36% 5.04%8.40%

9.24%

25.21%

25.21%

19.33%

Cleaning1 = very poor, 10 = excellent. Average scores shown.

Average Score

7.17%


0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

15.13% 14.29% 15.13%

11.76%

17.65%

10.08%

5.88%0.84%3.36%

Communications1 = very poor, 10 = excellent. Average scores shown.

5.88%

Average Score

4.12%


0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

13.45% 11.76%

8.40%9.24%

25.21%

12.61%

6.72%

0.84%2.52%

Estate Office1 = very poor, 10 = excellent. Average scores shown.

9.24%

Average Score

4.53%


0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

16.81%

10.92%9.24%

10.92%

24.37%

13.45%

5.04%0.84%.84%

Financial Accounting1 = very poor, 10 = excellent. Average scores shown.

7.56%

Average Score

4.53%


0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0.84% 2.52% 3.36%7.56%

10.08%

19.33%

13.45%

.84%

Landscaping1 = very poor, 10 = excellent. Average scores shown.

20.17%

0.84%

21.85%

Average Score

7.50%


0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2.52%5.88%

14.29% 13.45%

18.49% 18.49%

2.52%

Leisure Centre1 = very poor, 10 = excellent. Average scores shown.

10.08%

4.20%

10.08%

Average Score

5.90%


0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

8.84%

11.76%

25.21%

11.76% 11.76%

0.84%

Maintenance1 = very poor, 10 = excellent. Average scores shown.

1.68%

12.61%

5.04%

Average Score

4.43%

10.92%


0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2.52%4.20% 5.88%

9.24%11.76% 10.92%

OnSite Amenities1 = very poor, 10 = excellent. Average scores shown.

0.84%

13.45%

Average Score

6.97%

19.33% 21.85%


0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

10.92% 10.92%12.61%

9.24%10.92%

3.36%

Security1 = very poor, 10 = excellent. Average scores shown.

15.13%

3.36%

Average Score

4.79%

14.29%10.92%


0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

10.92% 12.61% 11.76%

31.93%

9.24%

0.84%

Service Charge1 = very poor, 10 = excellent. Average scores shown.

5.04%1.68%

Average Score

4.63%

9.24%6.72%


0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

5.04%8.40% 9.24%

18.49%

13.45%

1.68%

Staff1 = very poor, 10 = excellent. Average scores shown.

10.08%

5.88%

Average Score

5.38%

14.29% 13.45%


0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2.52% 5.88%8.40%

12.61% 11.76%

5.88%

The Post Room1 = very poor, 10 = excellent. Average scores shown.

3.36%

10.08%

Average Score

6.42%

17.65%

21.85%


0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

4.20% 2.52%6.72%

29.41%

12.61%

5.04%

Parking1 = very poor, 10 = excellent. Average scores shown.

1.68%5.88%

Average Score

6.10%

13.45%18.49%


0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

5.88%

10.08%

6.72%

15.13%

11.76%

5.88%

Recycling1 = very poor, 10 = excellent. Average scores shown.

5.04% 5.88%

Average Score

6.10%

16.81% 16.81%


0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1.68% 3.36% 3.36%

14.29%11.76%

5.88%

Rubbish Collection1 = very poor, 10 = excellent. Average scores shown.

0.84%

13.45%

Average Score

6.10%

17.65%

27.73%

Residents Survey Results August 2013Overall, how you would rate the general quality of these services being provided? 1 = very poor, 10 = excellent. Average scores shown.


5.24%

The Bow Quarter is in great condition

0

4.73%

4.80%

My building is well maintained

The Estate Office is doing a good job

Repairs get addressed quickly and efficiently

The service charge is good value for money

4.17%

Please indicate the degree to which you agree with these statements 1 = completely disagree, 10 = agree wholeheartedly. Average scores shown.

Bow Quarter staff are helpful and accessible

It’s easy to $ag up problems and get them addressed

I always feel I know what’s going on

I feel safe here

4.34%

3.97%

4.42%

3.44%

6.90%

100


0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

10.68%8.40%

11.76% 11.76% 12.61%

0%

The Bow Quarter is in great condition

6.72% 6.72%

Average Score

5.24%

22.69%

9.24%



0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

10.92%

15.97%

9.24%

16.81%

10.92%

0%

My building is well maintained

8.40%

4.20%

Average Score

4.73%

15.13%

8.40%



0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

16.81% 10.08%12.61%

17.65%

5.88%

0%

The Estate Office is doing a good job

12.61%

4.20%

Average Score

4.34%

13.45%

5.88%


39.5%


0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

24.37%

14.29%11.76%

15.13%

10.08%

0.84%

Repairs get addressed quickly and easily

8.40%

5.88%

Average Score

3.97%

5.04%

4.20%



0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

14.29% 11.76% 14.29%

26.05%

7.56%1.68%

The service charge is good value for money

7.56%

0.84%

Average Score

4.42%

7.56% 8.40%



0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

10.08%13.45% 12.61% 12.61%

15.13%

1.68%

Bow Quarter staff are helpful and accessible

10.08%

4.20%

Average Score

4.80%

10.92%9.24%



0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

17.65%

10.92%13.45%

15.97%

9.24%

0.84%

It’s easy to $ag up problems and get them addressed

13.45%

4.20%

Average Score

4.17%

10.08%

4.20%


42%


0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

24.37%

14.29% 15.97%10.08% 9.24%

0.84%

I always feel I know what’s going on

16.81%

4.20%

Average Score

3.44%

10.08%4.20%



0 1 2 3 4 5 6 7 8 9 10

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1.68%6.72% 5.88%

8.40%

12.61% 11.76%

I feel safe here

3.36%

18.49%

Average Score

6.90%

12.61%

18.49%


Residents Survey Results August 2013Please indicate the degree to which you agree with these statements 1 = completely disagree, 10 = agree wholeheartedly. Average scores shown.


7.48%

Bow Quarter website

6.63%

4.80%

Community forum

More social media

Online dashboard for repairs

Resident directory

4.73%

Bow Quarter ‘bring and buy’

5.66%

7.56%

5.19%

What developments are people interested in? 1 = not interested at all, 10 = very interested. Average scores shown.

Residents Survey Results August 2013What developments are people interested in? 1 = not interested at all, 10 = very interested. Average scores shown.


What are the best things about the Bow Quarter?


What are the best things about the Bow Quarter? (1)


What general comments do residents have?


What general comments do residents have? (1)


What are the things that need improvement in the Bow Quarter?


What are the things to improve in the Bow Quarter? (1)


What other ideas and comments do residents have?


What other ideas and comments do residents have? (1)



NotesThis survey was run using SurveyMonkey. In total 148 responses were received, six of which were anonymous and/or contained unveri!able email addresses that have been excluded from the study. Not everyone completed all the answers, in total 142 sets of responses have been included in the !ndings.

The study has been independently run, in consultation with BQM Ltd and LAH ltd.

To promote open discussion, if you’ve any feedback or comments about this study please feel free to post it in the comments section on Slideshare or Facebook. Alternatively, if you’ve any queries you can also contact contact David Hancock, Chair of BQM Ltd on [email protected].

Hope this has generated some new insights about life in the Bow Quarter from those who know it best, the people who live here.

Thanks

Anne McCrossanResident and ShareholderThe Bow QuarterLondon

mailto:[email protected]

mailto:[email protected]

Life in The Bow Quarter

Business

Transcript of Life in The Bow Quarter