License Wizard Inst

DNV SOFTWARE

Palace House, 3 Cathedral Street, London SE19DE, UK

www.dnvsoftware.com

Copyright Det Norske Veritas. All Rights Reserved.

No reproduction or broadcast of this material is permitted without the express written consent of DNV.

Contact [email protected] for more information

License Wizard Installation Notes for Version 3.1

mailto:[email protected]

License Wizard Installation Notes 1 Whats in the Shipment?

2010 DET NORSKE VERITAS

All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means,

including photocopying and recording, without the prior consent of DET NORSKE VERITAS

License Wizard Installation Notes

Contents

DNVS License Wizard.............................................................................................................................1

System Specification ................................................................................................................................2

Storage Space Requirements.................................................................................................... 2

Details of the Installation Process for the License Wizard.......................................................................3

Things to be aware of .......................................................................................................................3

The License Wizard Installation Stages ...........................................................................................5

Setting up a License for DNV Software Product .....................................................................................9

Do I Need to Request a License File from DNV Software?.............................................................9

Request a License File using the License Wizard ............................................................................9

Importing a License File using the License Wizard .......................................................................11

Setting a Windows Service.............................................................................................................14

Known Issues .........................................................................................................................................20

License Server Setup not performed...............................................................................................20

FLEXlm incompatibility.................................................................................................................20

Installation timeout .........................................................................................................................20

Administrator Rights needed ..........................................................................................................21

Installation while the User is not connected to the Organization Network ....................................21

64-bit Operating Systems ...............................................................................................................22

Virtualisation ..................................................................................................................................22

USB Security Key inserted before installing the License Wizard..................................................22

Request a License without Administrator Rights ...........................................................................22

Add a License File without Administrator Rights..........................................................................24

License Wizard Installation Notes 1 DNVS License Wizard




DNVS License Wizard

The standalone DNVS License Wizard installation is applicable to a system administrator who is

installing the licensing system on a server.

This document details the installation steps required for installing the License Wizard on a server

machine which will manage license requests from DNV Software.

License Wizard Installation Notes 2 System Requirements




System Specification

The recommended specification for the License Wizard is as follows:

Operating

system

Windows XP SP2, Windows Server 2003,

Microsoft Vista, Windows7

Internet Browser IE 5.0x. This does not have to be set as your default browser, but you must have

at least this version installed in order to run the program.

Display 800x600 resolution or higher

Screen color

depth

65536 (16-bit) and higher

CPU 32 bit multi-core CPU from Intel or ADM like Intel Core2 Duo

Media DVD-ROM drive or internet connection

Pointing device MS Mouse or compatible

64 bit operating systems are not fully tested.

No virtualisations, e.g. using Citrix or XP mode on Windows7, are supported.

Storage Space Requirements

Operating System Disk Space Required CPU Speed Recommended Memory

XP SP2/SP3 400MB

Vista (Professional) 800MB

Vista SP2

(Enterprise)

800MB

Windows7

(Professional)

300MB

1.6GHz 512MB

The indicated required disk space is dependent of the existing system. Our disk space values are upper

limits based on a clean operating system with no additional software installed.

The memory value is based on acceptable behaviour. Depending on your needs you may consider to

select a more powerful machine.

License Wizard Installation Notes 3 License Wizard installation




Details of the Installation Process for the License Wizard

In order to install the program, you must have administration rights for the machine. Contact your

System Administrator to check whether you have administration rights, or to obtain these rights.

The License Wizard standalone installation package is available with most DNV Software products

like the Phast 6.6 DVD, the Orbit 2.6 CD or as a compressed file named License_Wizard_3_1.zip to

download from the Safeti Technical Support website (http://212.124.240.100/software).

Installation from a CD or DVD (the most convenient way):

1. Insert the CD/DVD media into the CD/DVD reader.

2. Wait until the browser starts and displays the main product page. Some systems do not provide automatic start-up after a media is inserted. In this case, start a Windows File

Explorer and open the index.htm from the CD/DVD root.

3. Click on the Installation page.

4. Click on the link License Wizard.

5. The installer should start, please refer to the section The License Wizard Installation Stages

Installing from a downloaded file:

1. Create an empty folder somewhere on your local drive.

2. Unzip the downloaded file into an empty folder. If you are using Windows File Explorer, please open the zip file, select all files and drag them into the newly created empty folder.

Running the installation from within the zip file without decompressing it can cause

failure in a later stage.

3. Go to the newly created folder where all the files were extracted and double-click on README (sometimes the name is displayed as README.htm).

4. From the page, you could view this document or start the installation.

5. Click on the link to start the License Wizard installation.

6. The installer should start, please refer to the section The License Wizard Installation Stages

Things to be aware of

The following installation issues are detailed in the Known Issues section near the end of this

document.

License Server Setup not performed

FLEXlm incompatibility

Installation timeout

Administrator Rights needed





Installation while the User is not connected to the Organization Network

64-bit Operating Systems

Virtualisation

USB Security Key inserted before installing the Licence Wizard

Add a License File without Administrator Rights

Request a License without Administrator Rights





The License Wizard Installation Stages

Before running the installation it is recommended you read the Known Issues section near the end of

this document.

The dialogs below may look slightly different depending on the operating system.

File download prompt

The link in the installation tab is connected to a

setup program for performing the installation, and

when you click on the link a dialog will appear as

shown, asking what you want to do with the script

file.

To proceed with the installation, you should click

on Run.

Internet Explorer prompt

This will appear depending on the security level

setting.

To proceed with the installation, you should click

on Run.

Setup.exe purpose

The program setup.exe checks your system and starts to install any pre-requisites (required third-party

components) not already on the machine and finally it runs the main License Wizard installation.

Some pre-requisites have specific license agreements that you will have to accept before their

installation can proceed. A failure in running setup.exe and proceeding directly to the main Licence

Wizard installation will result on an installation failure.

You system may already have some of the third-party components installed, in this case, the related

license agreement and installation step will not be performed. Windows XP SP2 prompts for 1 license

agreement, 4 additional components and possibly 1 reboot whereas a clean Windows 7 prompts for 4

additional components and no reboot.

The following steps are for a system running a clean Windows XP SP2 with no additional software

other than Microsoft XP SP2.





.NET Framework 2.0 License Agreement

The next screen contains the license agreement

from Microsoft.

You must read this and register your acceptance

of the agreement by clicking the button Accept.

Additional Components to Be Installed

Depending on your system, some components

may not be listed as they already exist and do not

need to be re-installed.

You must click on the button Install to proceed

and start the installation of all these third-party

components.

Setup.exe will start the installation of each third-party component in order. The system may prompt

you to reboot several times and several security warning message may appear on Windows Vista and

Windows 7 depending on the system security level setting. The whole process can take up about 10

minutes on some operating systems.

Copy installations

Setup may be fairly busy copying the installations

locally before running them. If so, the dialog may

fail to refresh and display the Copying

message. This step may take several minutes.





User Account Control Prompt

In Windows Vista and Windows 7, any

installation step must be approved. Failure to

click Yes within 90 seconds would lead to

installation failure as described in the section

Known Issues.

Click on Yes to continue with the installation.

Pre-requisites installations

For all pre-requisites a similar progress bar will

be displayed. Some of them may take several

minutes to complete.

There is no need for any interaction. Clicking on

Cancel would abort and reverse the current pre-

requisite installation and the overall installation

will be aborted.

Boot Prompt

Some installation steps force a reboot.

When the machine is running again, please log in

as the same user in order for setup to continue

with the next installation step.

Click on Yes to reboot.

After all pre-requisites are installed, the main License Wizard installation will start.

Start of the License Wizard Installation

First the Windows Installer copies the installation

file locally.

User Account Control Prompt

On Windows Vista and Windows 7, any

installation step must be approved. Failure to

click Yes within 90 seconds would lead to

installation failure as describes in the section

Known Issues.

Click on Yes to continue with the installation.





Installation progress Dialog

The bar should progress fairly quickly toward

completion.

Installation Complete Dialog

The last screen in the installation tells you that the

process is complete. Check that the text explicitly

says has successfully installed. The Completed

dialog looks very similar in case of installation

failure.

Click on Close to terminate the installation

process.

License Wizard Installation Notes 9 License setup




Setting up a License for DNV Software Product

Do I Need to Request a License File from DNV Software?

You will not need to request a FLEXlm1 license file if your existing license file is valid for the features

of the product that you wish to use, or if the process of requesting a license file has already been

performed by the System Administrator.

Some types of license2 are specific to a machine and all licensing is handled locally on that machine. If

you have arranged with DNV Software to use this type of license, you would normally set up the

licensing yourself on your machine.

Other types of license are specific to a Security Key (sometimes called a dongle) that can be moved

between machines, or are handled by a network server and not by the individual machines that are

running the licensed product. For these types of license the System Administrator may handle the

process of obtaining the license file from DNV Software, and then making the file available to users of

the DNV Software product.

The process of requesting a license file is described in the next section.

If you are going to use a valid license file already imported into your machine, you do not need to take

any action to set up the licence and can start to use the DNV Software product immediately.

If you are going to use a file supplied by your System Administrator or from a previous request, you

can omit the stage of requesting a license file and proceed immediately to the final stage: Import a

licence file using the License Wizard

Request a License File using the License Wizard

In order to run the License Wizard, you must have administration rights for the machine. Contact your


Please refer to the section Request a License without Administrator Rights in the Known Issues

later in this document for a possible workaround.

Insert Security Key

If DNV Software provided you with a

Security Key (sometimes called a Dongle),

please insert it into the USB port and wait

about 10-30 seconds until your operating

system identifies it in the notification bar

(zone at the bottom right of the screen).

1 FLEXlm is a technology developed by Flexera Software and used by DNV Software to manage license.

2 License types are Floating (sometimes called Concurrent or Network), Standalone or Security Key. Floating

and Standalone licenses are called Network licenses in this document and they require specific setting as

described in the section Setting a Windows Service. The Network license file contains the line VENDOR

dnvslm.





Starting the License Wizard

Launch the DNVS License Wizard from the

Windows Start Menu:

Start ProgramsDNV SoftwareDNVS License WizardDNVS License Wizard

License Wizard welcome screen

Click on Next > to proceed to the next stage

Selecting a Request a licence

Click on the option Request a license


Enter information

Enter the product name and version you are requesting a license for. These details

will help our License Administrators to

process your request.

Un-tick Attached all licence files to the message if your have any privacy

concerns. This option is switched on by

default as it helps the DNV Software

license administrators create the correct

license for your computer and product.

Tick on Display configuration details in order to review the details that will be





included in the email.

Click on Send to email the request to the DNV

Software License Administrator (your email

application must by running). Alternatively, if

for example there is no Internet Connection on

the computer, click on Save and email the saved

file to the DNV Software License Administrator

([email protected]).

Close the License Wizard

Check that your email application sent the

message.

Click on Exit to complete the license request

process.

The DNV Software License Administrator will return your requested license file via email. Upon

receiving the license file proceed to the import stage as described in the following section of this

document.

Importing a License File using the License Wizard

In order to run the License Wizard, you must have administration rights for the machine. Contact your


Please refer to the section Add a License File without Administrator Rights in the Known Issues

later in this document for a possible workaround.

It is assumed you have the license file accessible from your local machine.

Insert Security Key

If DNV Software provided you with a

Security Key (sometimes called a Dongle),

please insert it into the USB port and wait

about 10-30 seconds until your operating

system identifies it in the notification bar

(zone at the bottom right of the screen).







Windows Start Menu:

Start ProgramsDNV SoftwareDNVS

License WizardDNVS License Wizard



Select import a license file

Click on the option Import a license file


Select a License File

Click on Open to select the licence file





Open the license file

Browse to the license file, select it and

Click on Open to select the licence file

Import the licence file

Check that the selected license file is the correct

one and click on Import the licence file into the

system

Import summary

The import process checks the license file and configures the machine to use the newly imported

license file. The import may fail for security reasons as the License Wizard cannot create a licensing

service for a Network2 license, please check the import result on the next dialog.





Failed import

Click on Exit to terminate the import process and

proceed to the next section Setting a Windows Service. Alternatively you can click on Network

Setup.

Successful import

Click on Exit to terminate the import process and

no more action is required.

Setting a Windows Service

In order to run the License Wizard and LMTools, you must have administration rights for the machine.

Contact your System Administrator to check whether you have administration rights, or to obtain these

rights.

This step is only necessary for Network2 licenses and the import steps, as described above, completed

with the error message ERROR: License service not updated.

You should not perform the following steps if your licence is a Security Key or Standalone license.



Windows Start Menu:

StartProgramsDNV SoftwareDNVS

License WizardDNVS License Wizard






Click on Next > to proceed to the next stage and

select the advanced features

Select Advanced features

Click on Next > to proceed to the next stage and

select Start Advanced tool

Start the Advanced tool LMTool

Click on Next > to start the Advanced tool

LMtools





LMTools from Flexera Software (formerly

Macrovision)

Select Configuration Using Service

If there is any service in the list, please contact

DNVS Helpdesk for advice.

Click on the tab Config Services in order to enter

the service details

Define the licensing Service Name

Either:

select from the dropdown list RMS_LICENCE_service or

type RMS_LICENCE_service if the name does not exist.

Click on the first button Browse in order to

specify the location of the lmgrd.exe file





Select application lmgrd file location

The application lmgrd file (sometimes displayed

as lmgrd.exe) is in

C:\Program Files\DNV\FLEXlm\Bin

Note: the first part of the path location

C:\Program Files may vary on your system

depending on your operating system

configuration and localisation.

The three pictures represent the typical steps:

Click on parent folder button

Double-click on Bin

Click on lmgrd (or lmgrd.exe)

Click on Open to select the lmgrd file and return

to LMTools.

Specify the license file location

Select and copy from the field path to the lmgrd file entered from the previous step

Paste it into the field Path to the license file

Replace Bin\lmgrd.exe with Licences (please note the British spelling)

Note: It is not recommended to click on browse

as browse can only select a file not a path.





Select the service activation

Tick-mark Start Server at Power Up

Tick-mark User Services

Click on Save Service to create the service

Accept to save the settings

Click on Yes to save the settings

Start the service

Click on the tab Start/Stop/Reread

Select the service RMS_LICENCE_service

Click on Start Server to start the service

Check the service status

Check whether the service started successfully. If

not please double-check the service settings made

in this section.

Otherwise your system is configured for managing the license.

In case of failure, please contact DNV Software Helpdesk for advice.

Click on the top right button to exit from

LMTools.





Exit from the License Wizard

Click on Exit to quit the License Wizard

Optional addition check

Most of the time, LMTools reports a successful

start. However, the related processes may fail due

to various reasons (such as an invalid license file

or conflicting service setting). It may take a

minute for all the processes to be active.

It is worth checking the all processes are running

using Windows Task Manager.

Three processes should be running as shown on

the right in the tab Processes:

Two lmgrd.exes and

one dnvslm.exe

If dnvslm.exe does not appear after a minute,

please contact DNV Software Helpdesk.

Click on the top right button to exit from Task

Manager.

License Wizard Installation Notes 20 Known Issues




Known Issues

License Server Setup not performed

The License Wizard does not currently configure a License Server which manages licence requests. A

provided document called Network License Server Setup details how to set the server manually. The

document can be accessed from the Windows Start menu as shown below, while importing a licence

that requires a server setup or from the path:

C:\Program Files\DNV\FLEXlm\RMS_LicMgt\Network_License_Server_Setup.pdf

FLEXlm incompatibility

Old versions of DNV Software products included old FLEXlm versions. This License Wizard

installation includes the licensing technologies FLEXlm 11.5 from Flexera (formerly Macrovision).

New features such as borrowing or USB dongles are not compatible with old DNV software versions

released prior to July 2008.

In addition, any Windows service related to licensing (service name RMS_LICENSE_service or

DNVS_LICENCE_service) must be updated to the latest version includes in this installation in order to

process the new features.

Installation timeout

On Microsoft Vista and Windows 7, each installation step triggers a security message similar to:





If this message is not acknowledged by clicking on Yes within 90 seconds, the installation will abort

and the following message will appear:

The above picture has the details expanded (by clicking on the button Details>>) and the installer

reports that the installation was cancelled by the user has the security message was not acknowledged.

Exit by clicking on Close.

In this case, you will have to restart the License Wizard installation. Then the remaining pre-requisites

(required third-party components) will be installed.

Depending on your system and the product you are installing, there are up to 16 security messages.

Administrator Rights needed

The License Wizard cannot be run without the user having administrator rights for the local machine.

See a possible workaround later in section Add a License File without Administrator Rights

Installation while the User is not connected to the Organization Network

Installation may fail if the user is working offline. In this case the installation will produce the

following error or similar message:

There are various workarounds to overcome this issue:

Connect to your network. If you are at your office, connecting to the missing network resource by joining your domain/network (plugging in an Ethernet cable or switching on your wireless

connection) or if you are not in the office, using a Virtual Private Network connection over the

internet will overcome the issue.

In some cases making offline files available can overcome the issue as it simulates the presence of the network resource when you are not connected to the network. To switch on

Offline Files capability start Windows File Explorer and choose the menu item Tools > Folder

Options > Offline Files. Check the box Enable Offline Files.





You can then proceed with the License Wizard installation. It is advisable to switch the

unused offline files capability off again once the License Wizard is installed if it is not your

usual practice.

64-bit Operating Systems

The License Wizard has been reported to run on Microsoft Windows 7 64-bit. If you experience any

problem, please contact DNV Software Helpdesk for further information.

Virtualisation

There are several issues running the License Wizard on a virtualization operating system (Citrix,

VMware, Virtual Pc, XP Mode under Windows 7, etc). The License Wizard is not supported under

any operating system virtualization.

USB Security Key inserted before installing the License Wizard

If the USB Security Key, sometimes called dongle, is inserted into the USB port before the License

Wizard is installed it will cause the key not to be recognized. After License Wizard installation is

completed the USB Security Key can be inserted into the USB port and will be automatically

recognized by the system. Failure to follow this process would require the driver currently used by the

operating system to be uninstalled. Please contact DNV Software Helpdesk for advice.

Request a License without Administrator Rights

The Licence Wizard requires the user to have Administrator Rights on the local machine. This section

explains how to retrieve the data needed to issuing a license from the DNV Software license

administrator.

These steps use the Windows Command Prompt utility, if you are not familiar with the tool, please

seek for assistance from your IT Helpdesk.





Start the Windows Command Prompt

Start the Command Prompt utility: from the

Windows Start menu:

click on Run

in the field, type cmd.exe

click on OK

A new window with a DOS prompt will appear.

Run three commands

For the DOS prompt, type the following commands (including the double quotes)

C:\Program Files\DNV\FLEXlm\Utils\lmhostid.exe ether >info1.txt

C:\Program Files\DNV\FLEXlm\Utils\lmhostid.exe flexid >info2.txt

IPCONFIG /all >info3.txt

DIR info*.txt

Please note the path returned by the last command. Here is the typical outcome on Windows XP SP2.

The command to type are in the red box and the path in the green box, that is C:\Documents and

Settings\Astrator





Email the information to DNV Software License

Administror

Email [email protected] your license

request with:

any details such as the product name and its version,

the three files created during the previous step.

This concludes the license request workaround.

Add a License File without Administrator Rights

The Licence Wizard requires the user to have Administrator Rights on the local machine. This section

explains how to add a licence file to your machine.

The workaround will only work for Security Key2 license. For Standalone2 or Floating2 licenses the

License Wizard must be used.

Using the Windows File Explorer, please copy the licence file in the following folder:

Windows XP:

C:\Documents and Settings\All Users\Application Data\DNVS\Licences

Windows Vista and Windows 7 (File Explorer may not display the folder ProgramData):

C:\ProgramData\DNVS\Licences

For DNV Software products released before June 2010, whatever the operating system (the folder may have to be created first.)

C:\FLEXlm

This concludes the workaround for importing a license file with administrator rights.

Table of ContentsSystem SpecificationInstallation Process

License Wizard Inst

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