Thinking About Library UX

Laura Johnson &Michael SauersNLA 2013

What is UX?User experience is

how someone feels when using a

product orservice.

http://www.flickr.com/photos/36993742@N00/4773946797/

Is it the same as usability?

What they want

http://www.flickr.com/photos/73207064@N00/404319562/

Wha

t the

y ge

t

http://www.flickr.com/photos/83955435@N00/638393901/

What do you think your

users want?

http://www.flickr.com/photos/32595872@N02/4195880838/

Have you asked them?

http://www.flickr.com/photos/73645804@N00/1431384410/

What are they actually doing?

http://www.flickr.com/photos/55046645@N00/314989744/

Principle of Least Effort[Zipf's Law]

In information seeking:

0Most convenient, least exacting method

0Stop as soon as acceptable results achieved

0Use tools that are most familiar, easiest to use

What are your patrons

doing?

http://www.flickr.com/photos/77476789@N00/2201907500/

Signs, signs, everywhere

are signs!

http://ww

w.flickr.com

/photos/77144005@N

00/24986220/

How would you describe your library’s

signage?

http://www.flickr.com/photos/77476789@N00/2201907500/

PhysicalLayout

http://www.flickr.com/photos/libraryman/414960752/

http://www.flickr.com/photos/douglascountylibraries/7726155664/

http://www.flickr.com/photos/jsyk/8497974727/

Books Circulated from One Section of Shelves

1829

1828

1613

5

Top

Bottom

Row 2

Row 3

Row 4

Row 5

Row 6

Source: “The Influence of sloping shelves on book circulation” by Ralph R. Shaw, The Library Quarterly, Vol. 8, No. 4, October 1938, pp. 480-490.

Shelves just inside the door circulate 24% more books than shelves 15 feet inside the door.

(98) (74) Shaw, 1938

Responsive Web Design

0 One design,multiple platforms

Personas

0 Personas are representative of larger groups with detailed attributes to enable a focused approach to usability and design.

0 Personas are representatives, defined with “significant rigor and precision”, and built on a combination of assumptive reasoning and data, which allows for focusing requirements.(http://www.prescientdigital.com/articles/strategic-design/focusing-on-your-website-user-by-developing-personas)

So, what can you do in

your library?

http://www.flickr.com/photos/77476789@N00/2201907500/

http://weaveux.org/

http://www.walkingpaper.org/

Thanks!

0 Laura Johnsonlaura.johnson@nebraska.gov

0 Michael Sauersmichael.sauers@nebraska.govhttp://travlinlibrarian.info