TCCLG Electronics07.03.2009

User Guide LGMobile Support Tool

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Momentsto touch

307.03.2009 RM

ContentsTake it easy

General information System requirements Installation of LGMobile Support ToolGeneral settingsSupported models Manuals, applications and USB drivers Precaution measuresPhone update

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General Information

LG Electronics offers a new LGMobile Support Tool to customers.Using that, customers now have the opportunity to update LG mobile phones conveniently via the Internet without visiting a service centre.

Download of manuals, application software and drivers are also part of this service tool.

The tool is available from our website:

www.lgmobile.com

A list of supported devices and available updates can be found on our website or via the LGMobile Support Tool.

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General Information

Today's mobile phones have a variety of sophisticated modern features.

If available, the stability and reliability of some functions can be improved through an update.

An update of a mobile phone to a newer firmware version does not mean that new features are installed. This is generally not the case.

LGMobile Support Tool gives customers the option to update the device software themselves in a simple way. They need no longer to get in contact with an authorised service partner of LG Electronics.

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Internet

Access LG web page Update S/W by oneself

Customers have to visit the LG service centre for a software update.

New Version

A/S CentreVisit Service Centre

USBcable

USBcableNew Version

New

Customers DO NOT NEED to visit the service centre for a software update.

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Your PC must meet the following minimum requirements:

• 1GHz or higher Pentium-compatible processor.

• At least 256MB of RAM.

• Windows 2000 (Version 4 or newer), or Windows XP (Service Pack 2), or Windows Vista.

• Administrator privileges on the PC for software installation.

• High-Speed Internet.

System Requirements

Firstly, you have install the LGMobile Updater application. Then you can download manuals, software, or the latest firmware for your phone

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Installation of the LGMobile Support Tool Visit the LG Internet site:

www.lgmobile.com

• Select Europe.

• Select your country.

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Installation of the LGMobile Support ToolDefault start page in your language

1. Select Support.

2. Select Manual & Software.

3. Select

4. Now the program can be installed. Either store the application and run it later or start the application installation directly.

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General SettingsYou can select your preferred language in the LGMobile Support Tool

1. Run the application after installation.

2. Select in drop down menu “Options & Help”, then the option “Country & Language”.

3. Select country and preferred language.

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Supported Models

1. Run the application after installation.

2. Select in drop down menu “Customer Support”, then the option “Supporting Model”.

3. A list of supported models and available software versions will be shown.

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Manuals, Applications and USB Drivers At first you have to install USB drivers for your model before starting the update process.

11. Select in drop down menu

“Customer Support”, then the topic “Application, Manual & USB Driver Download”.

2. Look up the IMEI number from your mobile phone (additional options: use model name / serial number, or read out mobile phone using the Update Tool after installation of the USB driver and attachment of the mobile phone to PC)

3. Overview of available items for download.

4. Download the USB driver and install it on your PC.

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Precaution Measures Before you start the update procedure, please read carefully and note the following:

• Check that the battery is fully charged.

• All personal data will be kept in the phone memory during an update. It is strongly recommended to safe all personal data by using LG PC Sync application before starting the update process. LG is not responsible for any loss of data.

• Before you start the update, please close the LG PC Sync Application.

• During an update it is not possible to make calls or receive messages (SMS, MMS, email) with your mobile phone.

• Do not disconnect the USB-cable or stop the update until the process is finished. Your mobile phone might get permanently damaged if youdisconnect it from the PC whilst the update is running.

• The update process takes between 10-30 minutes to complete. The duration depends on phone model and the download environment.

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Phone Update Start the program

Before you start the update with LGMobile Support Tool, please check again that:

• you have saved your personal data.

• the battery is fully charged.

• the mobile phone is safely connected to your PC.

• the mobile phone is switched on.

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Phone UpdatePhone update starts directly after selecting “Start Upgrading”

The update of the device software will be started automatically by LGMobile Support Tool after selecting “Start Upgrading”.

Please note that the update procedure requires attention as program messages might need to be confirmed by the user.

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Phone Update

Firstly, the LGMobile Support Tool analyses your PC environment. If your PC does not match the system requirements or if the LG PC Sync application is still be open, you will get an error message and the update process will not start.

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Phone Update

In the next step LGMobile Support Tool analyses your mobile phone.

If there any problems detected (for example: battery is empty), an error message will be displayed and the update procedure will not be continued.

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Phone Update

After a successful completion of the phone analysis, the LGMobile Support Tool will download the necessary software for the connected mobile phone from the LG web site.

Please note: It is not possible to flash the device with a variant of another network operator.

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Phone Update

In next step the mobile phone will be updated with the latest software version.

Do not disconnect the USB cable or battery from your mobile phone during this process.

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Phone Update

After updating the software you can disconnect the mobile phone from your PC and continue using the device.

If you wish you can submit your email address to LG Electronics to get notified when further updates become available.

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