Lexington Theological Seminary Dolores Yilibuw, Library Director OCLC Chelsea Dalgord, WMS...
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![Page 1: Lexington Theological Seminary Dolores Yilibuw, Library Director OCLC Chelsea Dalgord, WMS Implementation Manager.](https://reader035.fdocuments.us/reader035/viewer/2022062805/5697bfd11a28abf838cab641/html5/thumbnails/1.jpg)
MANAGING THE WAVES OF CHANGE:What it took to unify a library’s
operations with its new mission
Lexington Theological SeminaryDolores Yilibuw, Library Director
OCLCChelsea Dalgord, WMS Implementation Manager
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Agenda
• Reducing collection, space and budget• Expanding online presence with
electronic resources• Managing change
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What is the new mission of LTS?
• To prepare men and women for ministry in congregations
• By offering an innovative, flexible, congregation-center, competency-based online program (2/3 online and 1/3 face to face)
• The seminary also serves the church as a theological resource and as a center of continuing education for clergy and lay leaders
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• October 2013: Signed OCLC WMS contract
• November 2013: Bib load
• January 2014: Patron load
• March 2014: Went public with new catalog
• May 2014: Move to new building complete
• August 2014: Old catalog taken down
Timeline
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Reducing collection, space and budget
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Library Task Force Committee (October 2011- October 2014)
• Established a guideline for culling the collection and
for future collection development• Defining audience (i.e., student and faculty)• Audience information need
– Faculty Survey result– Template created for weeding and future
collection development guideline
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Reduction of space
• Old space: Bosworth Memorial Library 4 floors of stacks (plus reference area, reading
room, computer room, study and office spaces)
• New space: The campus library 1/3 of a floor
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Collection Reduction
Triaging process
Cull Digitize Keep
Logistics of reduction
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Process of moving the core collection• The move to the new
campus was completed in 3 days
• An estimated 30,000 books were moved
• Book shelves were measured and marked
• Storage
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Expanding online presence with electronic resources
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Old Catalog
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• New ILS half the cost
• New website (use Springshare LibGuides)
• WMS streamlines workflows
New ILS and library website
http://lextheo.libguides.com/home
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Online resourcesPRODUCT SESSION SEARCHES TOTAL
FULL TEXTABSTRACT
EBSCO platform-all products
6,203 17,161 52,140 55,2504
Ebooks 664 470 473 ATLA (Theology Content)
2,585 4,662 2,027 278,881
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Managing change
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Path to change
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• Question everything• If it’s not broken, improve it• Change initiatives are opportunities• Catalyst to reinvent your org, and yourself• Change keeps things interesting• Change is constant
Building a culture of change
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• Keller, Scott and Aiken, Carolyyn, “The inconvenient truth about change management”, “The McKinsey Quarterly, 2009
• Isern, Joseph and Pung, Caroline, “Organizing for successful change management: A McKinsey global survey”, “The McKinsey Quarterly, June 2006
39%
33%
14%
14%
Contributing causes of failed change
Employee resis-tance to change
Management behavior not supportive of change
Miscellaneous obstacles
Inadequate re-sources or budget
72% of change
efforts fail due to a
combination of resistance
and ineffective
communication
Why do organizational changes fail?
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Successful change initiatives Tactic: Increase in success rate
of a change initiative
Well-defined, inspiring goals 166%
Senior-Leadership involvement & support 104%
Ownership by implementers 71%
Clear structure for change 65%
Large-scale, collaborative planning 61%
Equal mix of positive and negative messages 36%
Source: McKinsey Quarterly
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• Robust communication• Clear articulation of benefits• Balance between respecting past and
embracing future• Admit mistakes/miscalculations• Celebrate often
Effective change behaviors
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Lasting impacts• A template for the next change• A staff with skills to adopt and adapt• A staff energized by prospect of change:
“We survived!” “It was actually fun.” “It made things better.”
• A competitive advantage over peer organizations• A recruiting point
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What did Lexington Theological Seminary find successful for managing change?
• Promote Team Effort• Human Value• Show Appreciation• Transparency
• Flexibility• Vulnerability• Reasonable
Compromise• Share Food Often
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• Ease of cataloging• Acquisitions not yet implemented but will
soon• Ease of journal check-ins and renewals• Ease of adding eBooks and databases• Report to dedup against databases is available
Library staff responses
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“The ILL module in WMS facilitates an efficient workflow for each request. Being able to search for holding libraries and entering them into the lender string with a click of the mouse helps me process requests easily. I especially like the article exchange module as I can download articles seamlessly into e-mails and send them directly to my patron.”
Evelyn McGill, ILL Staff
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Supports the Administration
In the 2014 Strategic Plan Imperatives, “Academic Excellence and Relevance,”
Goal 1 “Design and Implement high quality degree and non-degree programs,” the Library was favorably mentioned.
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Level of satisfaction with library resources & services
LTS Score for 2015(1-5 very satisfied)
LTS Score for 2014 (1-5 very satisfied)
ATS Score for 2015
Access to Collection
4.8 4.3 4.3
Adequacy of Collection
4.8 4.8 4.3
Graduates survey questionnaire
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An opportunity for change
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SMILE YOU HAVE
MANAGED THIS WAVE OF CHANGE…
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Questions?
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• Dolores Yilibuw• Library Director, Lexington Theological Seminary• [email protected]
• Chelsea Dalgord• OCLC Implementation Program Manager,
WorldShare Management Services • [email protected]
Thank you!