Lewis - Multigenerational Workplace Handout Slides

8/13/2019 Lewis - Multigenerational Workplace Handout Slides

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Jee Golly to

OMGThriving in the

Multigenerational WorkplaceLee LewisAmeriBen


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Two Farmers

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Were All Connected: Important

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Generations Overview

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Section 1: Generational Psychology

Section 2: Generational Subcultures

Section 3: Generational Language:

Communicating Across the Gaps

Section 4: Generations at Work: Operating

Across the Gaps


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Section 1:

Generational Psychology

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The Curse of Knowing

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Quotes

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There are more pronounced differences

between the generations today than there

has ever been before...our world has

changed so much in the last 50-80 years. The Gap is accelerating with the rate of

change

Deferred retirement will furthercompound the generational compression.

-Claire Raines, co-author of Generations at Work


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Differences

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MEN ARE FROM

WOMEN ARE FROM


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Differences?

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BOOMERS ARE FROM

BEIRUT

MOSCOWMillennials are From


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Differences?

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Culture

Formative Experiences

Political Environment

Social Norms

Heroes

Television Shows Communication Methods

Language??


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Foreign Language?

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BRB

TTYL

SYS

ROTFL

NP

NE1 2G2BT

9 or 99


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Section 1 Summary

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For better or worse, we are connected

Our biasis that we are very similar

The realityis thatin several wayswe are

very different


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Section 1 Activity

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Younger

People Are:

Customers Are:

Coworkers Are:

Older

People Are:

Customers Are:

Coworkers Are:


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A Few Notes

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Generations represent overlapping bell

curves:

Millennials do not like being called Gen Y

Traditionalists Boomers Gen X Millennials


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Generational Subcultures

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The Traditionalists 19221943 Ages 69-90

The Boomers 19431960

Ages 52-69

Generation Xers 1960-1980

Ages 32-52

Millennials 1980-2000 Ages 12-32


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Traditionalists Events

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Traditionalists

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The Greatest Generation

Gold Standard, #1 Exporter, #1 Lender

Self Reliant, Optimistic, Fearless & Frugal

Won wars, raised big families, skyrocketed

the American Dream and the middle class

Traditionalists created the foundation for

three generations of unprecedented

growth & prosperity


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Baby Boomers Events

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Baby Boomers

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72 Million Peer Competitors for Resources:Relentless workers, very ambitious

Generally, high education levels, high

incomes, and dual incomes Huge Market, More Entitlement: Choice

Generation with demand for plastic surgery,health clubs, cosmetics for both genders,

hair coloring, health foods

Dont trust anyone over 30 during youthQuestion causes and authority


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Generation X Events

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Generation X

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First generation with rampant divorce andsingle parent households, plus small gen

(17M vs 72M): Fear of being overlooked

Lousy economies, no pension, parents werelaid off: business skepticism and disloyalty

MTV Generation: Dislike formality

40% spend at least some time in a single

parent home while young: broad family def.

Avid Internet users, technology


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Millennial Events

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Millennials

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Helicopter Parents, Soccer Moms, Trophies,Family Council: Want Input, Optimistic,

Confident, Bad with Negative Feedback

Internet savvy, use cell phones, email, textmessage, social media: Constant

communication, abbreviated and informal

African Americans and Hispanics are styleleaders:Accustomed to diversity

Taught teamwork at early age


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Section 2 Summary

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The Four Generations Each Grew up in aDifferent World:

Political Landscape

Language & Communication

Wars, Culture, Technology

These differences shape how each

generation sees the world For peak success, you must understandand

adaptto the cultures around you


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Section 2 Activity Sidebar

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Dave Ramsey has captured an entireindustry sharing The Advice Your

Grandmother Would Give You


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Section 2 Activity

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Imagine Yourself When You Were Younger:

What experiences and events have shaped

your perspective of the world since then?

How are you different now as a result of thoseexperiences?

What general advice would you give your

younger self?

S ti 3 C i ti


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Section 3: Communicating

Across Generation Gaps

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Communicating Across the


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Communicating Across the

Gap is Critical

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Research indicates people communicatebased on their generational backgrounds.

[Each] has distinct attitudes, behaviors,

expectations, habits and motivators.Learning how to communicate with the

different generations can eliminate major

confrontations and misunderstandings in theworkplace and world of business.

-FDU Magazine


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Audience beforeMessage

Section 3 Communicating


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Across the Gaps

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Communication

Preferences

Communication

Challenges



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Across the Gaps

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Communication

Preferences

Face to Face

Formal Typed

or Handwritten

Letters

Telephone

Face to Face

Email (lots)

Meetings (lots)

Cell Phone(talk)

Selective

Communication:

E-Mail (less)

Cell Phone (talk

and text)Blogging

IM

Text

IM

Social Media

Casual Team

Communication

Challenges

E-Mail

Fax

Cell PhonesText

Social Media

Social Media

Blogging

Some Texting

Face to Face

Formal Letters

Team DiscussionSocial Media

(less)

Face to Face

Telephone

AnythingWritten

Anything

Formal


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Communications Quote

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Any time we can put [ourselves inanothers shoes] and find out how we

can communicate in a way that works

best and enables us to be heard best

by that other person, we are going to

be more effective. -Deloitte CPA HR Research


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Section 3 Summary

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Audience before Message

To thrive in a diverse workplace,

communication is critical

To communicate well, you should adapt

your messaging to the listener

Using these communication tips will make

you a more effective professional


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Section 3 Activity

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You are a manager with three newemployees starting this week for an entry

level position: a Millennial, a Gen X, and a

Baby Boomer reentering the workforce. What are ways you could cater training to help

each to learn most quickly?

How might you adapt your feedback to each

member (content, mechanism, frequency)?

Where might you focus communication

training for each member?

Section 4: Operating Across the


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Section 4: Operating Across the

Generation Gaps

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Operating Across the Gaps Critical

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At work, generational differences can affecteverything, including recruiting, building

teams, dealing with change, motivating,

managing, and maintaining and increasingproductivity. Generational differences affect

misunderstandings, turnover, engagement,

and attracting employees.

-FDU Magazine


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Management Challenges

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More From Less: Shrinking budgets forcemanagers to get more output from fixed

resources

Output: Determined by empowering,retaining, and engagingyour employees

Engaged employees have (1) 44% >

Retention, (2) 56% > customer service, (3)50% > Productivity, (4) 33% > Profitability

Understand your workforce to engage it

Section 4: Operational Analysis


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Section 4: Operational Analysis

by Generation

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Reward Respect Promotion Freedom Challenge

Assets Wisdom Social Skills Technology Resourceful

Advantage Good Soldiers Retention Fast Learners Multi-Task

Lack Infrastructure Technology Social Skills Presence

Style Hierarchy Top Down Unstructured Work and Play

Challenge Leverage Brain Trust Engage Retain


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Section 4: Feedback Thoughts

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No News is Good

News

Your Experience is

Respected

Annual Feedback is

Fine

You are Valued and

Needed

Sorry to Interrupt,

but How am IDoing?

Do it Your Way

PositiveWeekly

Feedback Please

Opportunity to

Learn and Grow


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Section 4: Feedback Thoughts

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No News is Good

News

Your Experience is

Respected

Annual Feedback is

Fine

You are Valued and

Needed

Sorry to Interrupt,

but How am I

Doing?

Do it Your Way

PositiveWeekly

Feedback Please

Opportunity to

Learn and GrowRESPECTRespect, mutual understanding, and the desire tobe heard are principles that resonate across the

generations and will lead to a successful

workplace.


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Section 4: Summary

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Each generation has different needs,advantages, and disadvantages in the

workplace and community

Adapting our management, working, andservice styles to fit our audience is key to

success anywhere we interact with others

Coupling respectand empathy (othersshoes) is the best starting place to working

productively with all generations

W All C d


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We are All Connected

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Thriving in the

Multigenerational Workplace

Lee LewisAmeriBen

[email protected]
mailto:[email protected]:[email protected]

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