LEWIS MATTHEWS616 Kenyon Street, North West • Washington, D.C 20010 • 202-910-2187• lewistm12@gmail.com

SKILLS Software: Microsoft Office Suite 2010/2013 MS Windows OS 7,8, and 10; installing drivers; Bitlocker; Bit9; Dell

Encryption (Credent) Lansweeper; VPN; software center; Symantec endpoint protection; Citrix; Office 365 Hardware: Cisco IT Essentials (PC software and hardware); Windows based laptops; HP Laser Jet printers;

computer builds and repairs; hardware installations and swaps; Networking: Networking experience (running cables, troubleshooting connections, switches) Support: Helpdesk, including Heat Service Management and Migration management, Active Directory

EXPERIENCE

The Carlyle Group Arlington, VA / Washington D.C.Windows 10 Deployment Team Lead February 2016 – Present

Windows 10 migration team lead Place orders and send defective surfaces back to Microsoft Responsible for imaging 50-60 Surfaces weekly and maintaining inventory of Surface Pro 4s and Surface Books Managing national and international logistics for Surface deployment Managing end user outreach for scheduling and swap to Surface tablets Service ticket support, opening, assigning and closing tickets via Heat Service Management system Unlocked users accounts using active directory Adding users and devices to proper OU and security groups Installing printer drivers for HP Laser Jet Printers/ Troubleshooting Remote troubleshooting faulty software Data Migrations via server from old devices to new one’s (IP to IP) Formatted hard drives and USB’s Troubleshooting web browser’s (Google Chrome, and IE,Edge) Installed various software by different departments Installing and removing hard drives, RAM from Lenovo, dell, and HP desktops Configured LastPass for users to save sites as needed WIFI setup for users, and cell phones and laptops DUO mobile account assistance for remote access MozyPro account password changes and backup setup Dual monitor setup for new hires at the company Inventory of surface pro 4’s via Sharepoint Used print logic to install network printers for users Battery, RAM, and hard drive replace for Lenovo laptops X series and T series

Service Desk Analyst July 2015- January 2016Service 30-40 users daily to help with hardware and software update/replacement

Managed imaging for laptops for new hires and loaners for emergencies Installed software/anti-virus, Encryption, Lenovo updates, Windows updates, and Avaya soft touch/hardware,

installed desk phones, monitors, keyboards, mice, replaced hard drives, ram, and docking stations Closed assigned tickets via Heat Service Management software and completed incidents, tasks, and requests Responsible for quality control with users, follow up and weekly meetings with management communicate goals Managed inventory and IT Asset Management using SharePoint

McDonald's Washington, D.C.Crew Trainer March 2014- March 2015

Promoted to Crew Trainer after achieving excellence as a Crew Member Supervised five employees daily, ensuring outstanding customer service revenue growth Supported 10 to 15 crew members daily to resolve customer complaints

EDUCATIONYear Up / Northern Virginia Community College Arlington, VA Information Technology Training March 2015 – January 2016

Completed this national career development program; the one-year program includes college-level coursework, career training, and a six-month corporate internship Completed Information Technology track, focusing on desktop support, IT help desk, and business operations Earned 15 college credits in Information Technology and English in partnership with Northern Virginia Community College; mastered coursework in computer networking, computer troubleshooting and repair, business writing, professional skills, personal finance, customer service, and critical thinking; completed Cisco IT Essentials course material via Year Up, a Cisco Networking Academy

CTI (Career Technical Institute) Washington, D.C.Information Technology Training August 2014 – December 2014

Maintained a 3.5 or higher grade point average

AWARDS AND HONORS

Francis L Cardozo Senior High School HS Diploma June 2010

Most recognized in Social Studies, Science, and Constitutional Law Certification of Participation in Moot Court Competition

YearUp NCR Work Hard and Have Fun Award March 2015