Leveraging Technology to Drive Patient Engagement at Kaiser Permanente James Brady, PhD, M.Ed,...
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Transcript of Leveraging Technology to Drive Patient Engagement at Kaiser Permanente James Brady, PhD, M.Ed,...
Leveraging Technology to Drive Patient Engagementat Kaiser Permanente
James Brady, PhD, M.Ed, CPHIMS, FHIMSS, Area CIO, Kaiser Permanente Orange County
page 2© 2015 Kaiser Foundation Health Plan, Inc.
The Complex Healthcare Environment
Today’s Challenges
Healthcare Reform - EHR Adoption - Population Health - Interoperability - Security
page 3© 2015 Kaiser Foundation Health Plan, Inc.
Our World is Changing
Business models and industries are evolving quickly as technology innovation, consumer empowerment, and competition from both traditional and non-traditional entities increase.
Business models across all industries are evolving at a faster paceDigital Technology Innovation
Intense Competition andNew Entrants
Empowerment of the Individual
Our Member’s Needs Are Changing - Our Clinician’s Needs Are Changing Too!
page 4© 2015 Kaiser Foundation Health Plan, Inc.
Empowerment of the Individual
New model of care
Traditional model of care
page 5© 2015 Kaiser Foundation Health Plan, Inc.
Intense Competition and New Entrants
page 6© 2015 Kaiser Foundation Health Plan, Inc.
Digital Technology Innovation – the Differentiator
Kaiser Permanente: The oldest group model health maintenance organization, serving 10 million people in seven regions across the country, is leading the way!!
Kaiser PermanenteProgram-wide
• 10 Million Members• 38 Hospitals• 618 Medical Office Buildings• 17,425 Physicians• 174,415 Employees• $56 Billion Annual Revenue• $4 Billion Health Information
Technology Investment• 70 Years of Providing Care• 275,000+ desktops and 25,000+
servers• The LARGEST private EHR
install in the world with 40M unique records, 30PB data
• Focus on prevention of illness and disease, and community health to help our Patients
Kaiser Permanente’s capitated payment model places as much emphasis on keeping people healthy as it does on caring for members when they are ill.
Kaiser Permanente Southern California4 Million Members ~ 14 Hospitals ~ 214 Medical Office Buildings ~ 6,288 Physicians ~ $23 Billion in Revenue
7
page 9© 2015 Kaiser Foundation Health Plan, Inc.
The Health Care Mega Trend is Here!
Total HEALTH
friends and family
empowerment
balance
stress-free
control goal-setting
wellness
happiness
fitness
HEALTH CARE
confusion
invoices
red tape
bureaucracy
profit
safety net
fine print
Lack of control
insurance
money
greed
sick care
community
page 10© 2015 Kaiser Foundation Health Plan, Inc.
Anywhere
Imagining Care
https://www.youtube.com/watch?v=NZm5gJikhgE
https://www.youtube.com/watch?v=gxz9ZVvduGc
page 11© 2015 Kaiser Foundation Health Plan, Inc.
Emerging Technologies for Care Anywhere
Products not endorsed by KP
Proteus Raisin
microchip pill
© Vitality
© Cadex
© Pill Phone
© Omron
© Health Buddy
© Nonin
© GlySens© AliveCor© Mobisante
MOBILE DIAGNOSTICS
MEDICATION ADHERENCE
PERSONAL EMERGENCY RESPONSE
REMOTE MONITORINGVITAL SIGNS
HOME HUBS
© LifeWatch
© A&DROBOTS
© Word Lens
page 12© 2015 Kaiser Foundation Health Plan, Inc.
Interactive and Emersive Digital Experiences
https://youtu.be/4H6RVnIRlQc https://youtu.be/q9NyMzNvh-Q
page 13© 2015 Kaiser Foundation Health Plan, Inc.
Kaiser Permanente’s Digital Health Agenda
Digital health represents a convergence of capabilities that empower consumers to manage their health on their own terms, further redefining the patient/care giver relationship
next evolution of health careenabling efficiency, convenience,
and continuous patient engagement
Physicians & Other Care Professionals
Hospital/ MOB
Pharmacy Imaging Lab
Electronic Medical Records / Health Information Exchange
Mobile SocialInternet/ Intranet
Voice/Video
CONNECTED HEALTHelectronic medical records across settings of care and organizations
FOUNDATION“bricks & mortar” healthcare
DIGITAL HEALTH
page 14© 2015 Kaiser Foundation Health Plan, Inc.
Digital Is Transforming Every Industry
Innovations in technology are empowering consumers to be active participants in their health, and advances in other industries are raising consumer expectations. Digital is becoming the primary channel for many consumer transactions
Trend
VIDEO-BASED COMMUNICATIONS
QUANTIFIED SELF, WEARABLE, REMOTE
OMNI-CHANNEL, CONSISTENT BRAND
SOCIAL SHARING, GAMIFICATION
MY DATA, ANYTIME, PERSONALIZATION
MOBILE-UNIQUE EXPERIENCES
Example
Digital Disruption
Transforming Services: The Mayday button allows Amazon to respond w/i 10 seconds1
Amazon is able to deliver better service at lower costs
The Quantified Customer: Disney invested $1B in MyMagic+. NFC wearable bands have transformed thein-park experience. Theycan also capture valuable customer data1
Digital & In-Store: US banks closed 2,700 branches in 2012, and projections call for another 13,000 to be closed by the end of the decade1
Gamification to Drive Right Action: More than 70% of the largest 2,000 companies are expected to have deployed at least one gamified application by year-end 20141
Know Me and My Preferences: 35% of customer purchases on Amazon ($1.8B) & 75% of films watched on Netflix come from recommendation algorithms1
Mobile Becoming Universal Channel of Choice: Worldwide mobile payment transactions will surpass $171.5 billion in 2012, up 62% from$106 million last year1
Source
1 CNET.com, 2014 1 Forrester Rsrch, 2014 1 SML Financial 1 M2 Research 1Forbes.com, 2013 1 MediaPost.com, 2012
page 15© 2015 Kaiser Foundation Health Plan, Inc.
Questions?