Level II Counselling Skills Session Four
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Transcript of Level II Counselling Skills Session Four
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Session Four Building Rapport
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Reflective Journal
Progress Report
Introduction
Skills Assessment
The Helping Role
rapport building
Attending and Refraining Paraphrasing Reflecting
FeelingsThe Change
ModelQuestioning
Skills
Bringing it all together
& Final
Assessment
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Session Aims
The aims for this session are to learn about:
(1) The importance of creating a good listening environment
(2) The importance of rapport and how it can be developed
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Learning OutcomesBy the end of this session you will be able to:
1. Identify minimum conditions for a helping
contract
2. Examine what makes a good listening
environment
3. Describe what is meant by rapport and rapport
building
4. Demonstrate rapport building skills
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Last Session
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Contents of this Session
1. Ice-breaker
2. The minimum contract
3. “What have I noticed?”
4. What makes a good listening
environment?
5. Definition of rapport
6. Rapport building
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Whiskers Whispers
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The Minimum Helping Contract
Time and PlaceAbility of the ListenerConfidentiality and its Limits
SafeguardingLegal obligationsMoral obligationsPolicies and Procedures
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“What Have I Noticed?”
Working in pairs, take five minutes each, to explore what you have noticed about:
Your communication skillsThe communication skills of othersAreas you could develop
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Managing Your Listening Environment 15 minutes
List the factors that go to make a good listening environment
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Improving Your Environment
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Comfort Break
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Rapport
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Rapport
A relationship characterised by mutual trust
Occupying the same emotional space as the client
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Rapport?
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Rapport?
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Rapport?
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Rapport?
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Rapport Building
Appropriate eye contact
Mirroring body language
Mirroring breathing
Matching voice tone
Matching words and phrases
Matching beliefs and values
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Rapport Building Exercise 20 minutes
1. Find a partner you don’t know too well
2. Remember to manage your listening environment
3. Spend five minutes each talking about the following topic: “My favourite holiday”
4. Whilst you listen focus on your rapport building: the mirroring of posture, body language, breathing and voice tone.
You could use any spare time to talk about your experience of the exercise.
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Rapport Breaking Exercise
With the same partnerTake turns to talk about your favourite
television programme or filmThis time you will mismatchNotice what happens to the level of rapport
and your feelings
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The Round
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ConclusionsYou are now able to:
1. Establish a minimum contract
2. Identify what makes a good listening environment
3. Describe what is meant by rapport and rapport building
4. Demonstrate rapport building skills
You are welcome to go away and observe levels of rapport
between people and practise your rapport building
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Thank You Everybody!