LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: •...
Transcript of LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: •...
![Page 1: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/1.jpg)
LETTER OF COMPLAINT Lesson 1
LI: To identify the features of a letter of complaint.
![Page 2: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/2.jpg)
![Page 3: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/3.jpg)
THESE ARE THE FEATURES OF A LETTER OF COMPLAINT:
• Formal tone: subjunctive form • Formal tone: subjunctive form • Passive voice • Introductory paragraph saying why you are
complaining in a clear way • Suggest how you would like your complaint
resolved – what would you like done about it? • Be emotive but not rude or aggressive (DO NOT be rude or threatening!)
![Page 4: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/4.jpg)
![Page 5: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/5.jpg)
TASK 1:
Have a look at the texts on the next slide and read each text. Note down an example of each of the features. You could lay it out like this:
Upload a picture of your work to
![Page 6: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/6.jpg)
TASK 2:
LI: To revise formal language features – subjunctive mood
![Page 7: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/7.jpg)
Formal language features – subjunctive mood
![Page 8: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/8.jpg)
![Page 9: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/9.jpg)
![Page 10: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/10.jpg)
Now try these sentences:
Upload your work to
![Page 11: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/11.jpg)
Letter of Complaint
LETTER OF COMPLAINT
LETTER OF COMPLAINT
Lesson 2 LI: To box up a letter of complaint.
![Page 12: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/12.jpg)
BOXING UP
I have boxed up the Mr Manager text for you here: Notice how I have only used two or three bullet points per paragraph
When?
![Page 13: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/13.jpg)
LETTER OF COMPLAINT Lesson 3
LI: To plan a letter of complaint
![Page 14: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/14.jpg)
Now let's think about something we could complain about!! Let's think about our trip to the RAF Museum...was there anything (real or imagined) that did not quite meet our expectations?
Some ideas: • Cost of food in café/lack of variety
of food on offer e.g. no halal food, no vegan options, etc.
• Cost of items in the shop – very expensive! Many children could not buy anything.
• Disappointed due to many exhibits being closed/out of bounds
• Not enough to keep children entertain all day - more interactive activities needed to keep children entertained as they view aircraft
![Page 15: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/15.jpg)
Choose a complaint. Now think about: 1. What are you complaining about? 2. How did this affect you? 3. Why was this so bad? 4. What do you want to happen now?
![Page 16: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/16.jpg)
TASK 1:
• Now it is your turn to box up the letter of complaint about RAF Hendon. • Use the next page to help you with ideas. The box up sheet is saved on
but you could design your own on paper or on a computer. • You will need to choose 1 or 2 ideas for your middle paragraphs.
![Page 17: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/17.jpg)
![Page 18: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/18.jpg)
![Page 19: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/19.jpg)
WHEN YOU ARE DONE….
Upload a picture of your box up plan to
![Page 20: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/20.jpg)
LETTER OF COMPLAINT Lesson 4
LI: To write a letter of complaint
![Page 21: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/21.jpg)
• You don’t need to write the whole text at once! • Do one or two paragraphs at a time and use the success
criteria to help you.
![Page 22: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/22.jpg)
SHORT BURST WRITING
Upload a picture of your short burst writing to
![Page 23: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/23.jpg)
WE ARE GOING TO START WRITING OUR LETTER OF COMPLAINT
• My complaint is going to be based on Cadbury’s World. Introduction:
Reason for writing
Emotive language
![Page 24: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/24.jpg)
YOUR TURN….
• Have a go at drafting your introduction. • You DON’T need to upload it yet, wait until you have edited and written it all up.
![Page 25: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/25.jpg)
PARAGRAPH 2
Emotive language
Emotive language
Rhetorical question
Preposition opener
Embedded clause/ parenthesis
![Page 26: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/26.jpg)
YOUR TURN….
• Have a go at drafting your second paragraph. • You DON’T need to upload it yet, wait until you have edited and written it all up.
![Page 27: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/27.jpg)
PARAGRAPH 3
Subjunctive mood
Considered vocabulary choices
Year 3/4 statutory word
Passive voice
![Page 28: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/28.jpg)
YOUR TURN….
• Have a go at drafting your third paragraph.
• You DON’T need to upload it yet, wait until you have edited and written it all up.
![Page 29: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/29.jpg)
CONCLUSION
Conjunction opener/ cohesive device
Modal verb
Subjunctive mood
Year 5/6 statutory word
Subordinating conjunction
![Page 30: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/30.jpg)
YOUR TURN…
• Have a go at drafting your fourth paragraph/section.
• You DON’T need to upload it yet, wait until you have edited and written it all up.
![Page 31: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/31.jpg)
EDITING
• Now you have written each section, start editing. • Check for: sense, punctuation, success criteria, statutory words.
![Page 32: LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: • Formaltone:subjunctiveform! • Formal tone: subjunctive form • Passive voice • Introductory paragraph](https://reader035.fdocuments.us/reader035/viewer/2022062607/60427d6d7b6c645954253c08/html5/thumbnails/32.jpg)
FINAL WRITE UP
• When you are happy with your draft, you can type or write it up and then write a
WWW and EBI • Now upload a picture of your work to
• WELL DONE!