Business Apology Letter SampleMade a costly business mistake? Set things right with a business apology letter. Here's an article on the proper way to write an apology letter in the professional fields.Ads by GoogleNew Car Navigation System with Bluetooth＆Handsfree Interface 7-inch touch screen. get yours now! www.clarion.comMistakes are a part and parcel of life and it is from these mistakes - as your elders probably told you several times - that you eventually improve. Although personal mistakes may be forgiven by the people around you, the same cannot be said of the business world. In the corporate arena, mistakes can be severely punished and losing a customer can be a pretty costly and messy affair. So if you have made an incorrect delivery to the customer, or the products sold were grossly off the quality benchmark, or there was otherwise the proverbial fly in the customer's soup, it makes good sense to dash off an apology letter to the customer before he starts bad-mouthing your company for the rubbish experience he presumably had.

What Goes Into an Apology Letter

As is the case of writing any formal letter, the business apology letter too must be peppered with words which try to flatter and please the reader. The letter must be written keeping in mind the basic corporate dictum about the customer being the king. So ensure that when you write the letter, you keep in mind, that this king is not just any old king, but one which is already made up his mind to put you under the guillotine in full public view. So nothing but true, remorseful words of let's-try-and make-things-right school of thought will work. So the business letter needs to be properly worded in a way that the customer finds it in his heart to forgive and forget the mistake you made.

Here are a few more tips to keep in mind.

Try to put yourself in the position of the customer and empathize with what the poor customer went through. Try and understand his trauma and write the letter accordingly. This makes sure that the right sort of feelings come out.Do not use excuses. While most business apology letters will say that you need to clarify your position, I really don't think that the customer cares too much about what went wrong in your scheme of things.On the contrary, instead of making excuses, a positive approach would be much better. Try convincing the customer what steps you intend to take to correct the mistakes made.Let's be realistic here and not hide this fact under the cloak of euphemism. The customer will want something in the way of compensation for your mistake. So it makes sense to offer the customer something in cash or kind for what he has been through.Sign off respectfully with a hint that you would like to continue to work with the customer. This makes the customer feel as though the ball is in his court and massages his ego, big-time.

Here are some great writing tips.

A Sample Apology Letter

With these tips in mind, here's a template which you can use as a rough guideline.

Addresser Name,Addresser Address.

Addressee Name,Addressee Address.

Dear Mr. Addressee,

It is with great regret and concern that we received your letter yesterday detailing the (particulars of the problem) that you had with our service.

First of all, I would like to make an apology on behalf of the (staff/person who made the mistake). There has been a problem with (process) for a while now and let me assure to you that we are taking all the steps we can to change it.

Our company has always valued its association with its customers and hence in case you have any other feedback about our services, feel free to contact me on my personal number (number). We look forward to continue our valued association with you.

Thanking You,Addressee Name.

Keeping this format in mind will always help you ensure that your miffed customers are mollified and you do not lose them to a competitor hovering around. Customer loyalty is a prized asset for the business and should not be forsaken in any case.By Arjun KulkarniPublished: 5/12/2010Ads by GoogleCreate Free Invoices Made for small business. 100% free. Send an invoice now! WaveAccounting.com/FreeInvoicingAdvertise with Google Turn your Rp.150K AdWords spend into Rp.600K worth of advertising! www.Google.com/AdWordsHoroscope for all 2013 Claim your Free Reading from this accurate & talented Astrologer now AboutAstro.com/horoscopeTraining Materials Customizable training materials to teach soft skills workshops. CorporateTrainingMaterials.comPusat Jual BMW Second 2000+ BMW Semua Series Dijual Harga Miring, Kondisi Mulus www.berniaga.com/BMWO'Reilly's Gift Vouchers Give the gift of relaxation this Christmas with O'Reilly's Vouchers www.oreillys.com.auRead more at Buzzle: http://www.buzzle.com/articles/business-apology-letter-sample.html

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What to Include in Your Apology

Usually, if you acknowledge you've made an error in judgment or were wrong in some fashion and express your regret sincerely, the person receiving the letter will forgive the infraction and continue to do business with you. However, sometimes it takes more than words, and an apology letter must be accompanied by appropriate restitution to repair your business relationship.

Start by saying you are sorry. You want the intent of the letter to be clear. Next, offer an explanation regarding the reason for the letter. Acknowledge what went wrong and how you plan to rectify the situation. Along with extending the apology in a timely manner, be sure to promise you won't repeat the offense. At the end of the letter, apologize one more time and mention you value the business relationship.

Sample Business Apology Letters

To get an idea of what to include in your own apology letter, take a look at sample letters. The following letters can be a helpful guide for drafting one of your own:

Sample Letter: Apology for Poor Customer Service

Dear Valued Customer,

It is with great concern that I address an incident you experienced with our customer service department. After hearing of this issue, I would like to make an apology on behalf of our company. We are taking all the necessary steps to make sure that this type of problem does not happen again.

It is our policy to refund or return any products that you are not completely satisfied with. I regret that this was not made clear to you when you called our customer service department.

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Our company values all of our customers and any feedback that is provided. Please feel free to contact me personally to discuss any concerns that you may have in the future. We look forward to continuing our relationship with you and hope that we can serve you once again.

Sincerely,

Name

Title

Sample Letter: Apology for Damaged Goods

Dear Business Owner,

Re: Purchase Order #

We are sorry that your recent shipment of supplies was defective. We understand your disappointment and apologize for any inconvenience that this may have caused your organization.

In an effort to improve the overall quality of our products and the way that they are being shipped, we have switched to a new delivery company and new packaging. This effort should prevent damage to our products and will expedite orders.

We will replace your entire order and have it shipped by the end of this week. There is no cost to you since this was an error on our part.

We look forward to continuing serving your business and hope that you will continue ordering products from us. If there is anything else that we can do to reduce your inconvenience, please feel free to contact us.

Sincerely,

Name

Title

Sample Letter: Apology for Missing a Meeting

Dear Manager,

I would like to convey my sincerest apology to you for not making it to the weekly meeting last Monday. I am sure that you were wondering where I was and why I did not let anyone know I was unable to make the meeting.

I received an important call from my spouse who needed me to leave work and go home. This personal matter required my immediate attention and, in the chaos, I overlooked the fact that I did not tell anyone that I would not be at the meeting.

Please excuse my absence and unprofessionalism. I apologize once again and will proceed differently in the future. I am sorry for any inconvenience that this may have caused you and our team.

Respectfully,

Name

Why Write a Business Apology Letter

Writing a business apology letter will show the offended party you not only realize you were wrong, but you also value the relationship. It's important you accept responsibility for what happened. In return, you may be surprised to find the injured party might also accept partial responsibility and apologize in return. Some reasons to write this type of letter include:

Missing an important meeting Poor customer service Incorrect delivery of products Shipping defective goods Overcharge on credit card Delay for a refund

Business Apology Letter Writing Tips

Along with viewing sample business apology letters, the following quick tips will come in handy when writing your own letter:

Type the apology using a common, easy-to-read font such as Times Roman. Print your letter on good quality, white paper. Use a formal business letter format such as semi-block or full-block. Incorporate your apology within the beginning of your letter. Clarify the problem when you apologize to a customer. Offer a specific explanation. Outline what action you plan to take to rectify the problem. Sign the letter by hand.

When to Postpone Writing a Business Apology Letter

While it is prudent in most cases to write and send your apology letter with a quick response, there are times when it is best to wait. For example, if the incident in question may result in legal action or liability issues, it is best to talk with legal counsel before you put anything in writing.

Motivation Letter SampleA motivation letter is written to convince the addressed person about something. In the following article, we will see a sample, what a motivation letter is and the various contexts in which it can

be written.Ads by GoogleNew Car Navigation System with Bluetooth＆Handsfree Interface 7-inch touch screen. get yours now! www.clarion.comA motivational letter can always be attached to your cover letter. These documents usually go directly to the HR of a company, who knows how to read between the lines and check whether a letter is credible or not. Which is why it's always good to refrain from stretching the truth.To put it very generally, a motivation letter is written by an applicant to any such person that is reviewing his application. It is simply a letter which should encourage the reader to seriously consider the candidature of the applicant and review the person for selection.

What Makes a Motivation LetterNow, the letter is not too different from a cover letter which go with resume writing; in fact a lot of people tend to get the two confused. But while both these letters are trying to highlight that the candidate feels he is well suited for the job, there is a slight distinction between the two. Firstly, it is a less formal type of letter writing than the standard cover letter. Secondly, the cover letter is just supposed to state the facts, while the motivation letter can elucidate the aptness of the writer's candidature. So we can see that the latter can be an important tool for career development.

To that end, the writer of this letter has to press on about his qualities, which he feels qualify him to be fit for the post he's sent his job application for. Such letters are often written to colleges and throw light upon the qualities that the applicant has, which may or may not be apparent in his college application.

Basic FormatSo the letter is like any formal business letter. It starts with a respectful address to whom it is written and then continues with the subject. The first paragraph is a self-introduction, like who you are and what you have applied for. The following paragraphs talk about the qualities you have which you feel make you a fitting candidate for the post.

Of course, the letter may continue till the fourth and even fifth paragraphs if it has to. It should contain the details of your achievements, what you have done and how these achievements are relevant to the post. But your letter shouldn't exceed 2 pages, after which the reader might get bored.

A Sample LetterYour context and content will obviously vary from what is given. So you can make the changes to this template as the need arises.

Respected Sir/Madam,

I, (Your Name), currently in my first year at (XYZ) College, would like to apply for a 6 month internship for a post in the marketing department of your reputed company.

I am currently pursuing my Masters in Marketing and at our college, we understand the

importance of gaining practical knowledge which will complement the textbook knowledge and help a student gain a wider perspective of the subjects.

During this course I have found that I am decently skilled in the art of persuasion, as my teachers and my former employer of 5 years will rightly testify. I've had a knack of getting my point across very well, communicating with people, understanding their needs and providing them with a value proposition which is truly hard to refuse. My skills lie in my ability to comprehensively read and understand the situation and act quickly and yet smartly.

But of what use is a raw skill, unless it is sharpened? Therefore, I decided to enroll myself in the prestigious XYZ College to help me understand more about the subject I truly adore, to help me understand the mind of the consumer better and to learn some soft skills which have proven to be effective over many years.

Laden with textbook knowledge, I wish to implement the skills that I have learned, in the real world. What better way to prove that I have truly been benefited by this education, and what better place to start, than a company as reputed as yours?

So an internship with you, is something I look forward to very keenly.

I have enclosed my resume and cover letter as well.

Thanking You,My Name.

As you can see from the above example, the letter is a persuasive writing exercise. Writing these letters can be tough, so I hope that you can use this sample to good effect!By Arjun KulkarniRead more at Buzzle: http://www.buzzle.com/articles/motivation-letter-sample.html

Apology to friends

Letter SampleFor people, who are still finding it difficult to write, here is a sample letter which you can refer to, while saying sorry to your friend in writing. You may add a few apology quotes to show how much you care about your friend's forgiveness.

Dear Margaret,

I am really sorry for the way I behaved with you at Jen's birthday party. I was in a really bad mood because of the project I am doing at college and also because of the argument I had with my brother, before coming to the party. However, this is no excuse for the things I said to you that day.

The reason I have decided to write this letter is that I understand that I was a total fool to shout at you. I want you to know that your friendship means a lot to me and I do not want to lose you because of my stupid behavior.

After whatever I said to you that day, I know, it will be difficult for you to forgive me. But, please give me another chance and I promise this will never happen again. You really mean a lot to me and I will hate to lose a friend like you. Waiting for your reply.

Love,Samantha

Many times, people find it difficult to apologize, due to ego problems. However, one must understand that saying sorry is nothing shameful. It will only help you in developing a better and stronger relationship with your friend.By Deepa KarthaRead more at Buzzle: http://www.buzzle.com/articles/apology-letter-to-friend.html

My motivation letter!

Hello everybody!

A friend of mine adviced me to visit this site for a good&firm spelling/grammatical check on my motivation letter.

Although I can make myself understandable in English, I'm not sure if my motivation letter is any good, because I tend make alot grammatical mistakes(I have no idea what the actual name for it is, but I mean mistakes like this one: ''It brought me alot of fun'' , you know what it means, but it isn't right)

For the ones who are going to read it, thanks alot, I appreciate it!

Christopher

Enjoy(?)

Langstraat 4A6333 CE SchimmertThe NetherlandsTel: 045-404-2209

3rd May, 2009

Tilburg UniversityInternational Student Services, K235Warandelaan 25037 AB TilburgThe Netherlands

Dear Madam/Sir,

My name is Christopher Starmans, I’m 17 years old, born on the 2nd of October 1991 in Heerlen, and I would like to apply for the ‘Economics’ Bachelor-programme at your university. Currently, I’m finishing my VWO-degree at Stella Maris College Meerssen. I’m in the ‘E&M’ stream, which includes advanced economics.

The past two years I’ve been researching different bachelor programmes, and narrowed my options down to a few. When I visited an open day at the university of Tilburg, and attended a course about the new ‘Economics’ programme, I knew that this was a programme that would challenge me, and thus interest me. The economy has always been important in our lives, so understanding how it actually works and functions seems very interesting and also profitable to me. Also, because the ‘Economics’ programme is international, it doesn’t tie you down to remain in the Netherlands for your entire life, but instead, it gives you to opportunity to build your future anywhere you want, which fits perfectly in my later ambitions, such as going to (and maybe settling) in the Asian world, which I’ve always been fascinated with.

Although the university of Maastricht also offers the ‘economics’ programme, and is only a half an hour away from here, I prefer the university of Tilburg for 2 reasons, firstly: the university of Tilburg is a smaller university, which means there is more room for teacher-student conversation and attention, so if there would be something I wouldn’t understand, I can immediately ask a teacher for guidance. Secondly: the university of Maastricht uses their so-called ‘PGO’-system, which I’m not a big fan of.

I’m from a typical rural village in the southern parts of Limburg, and thus, my international experiences are limited to vacation and school trips to European countries (such as Germany, France, Italy, The U.K. and Austria). Because I haven’t explored much of the world, I want to have a career which is international, and allows me to venture through the entire world, so I can see the many things our world has to offer, and also, to become successful.

As for my later career goals, as I mentioned before, I have ambitions to become international successful, preferably in the Asian world, because I believe that’s where the future will be the best(for several reasons). I’m hoping I can become successful in the banking sector, because banking is a very interesting part of the economy, and also a complicated one. Since I was a little boy I always found it odd how people could use so many types of money in the entire world, and why ,for example, people couldn’t pay with euro’s in the U.K. , and how exactly the exchange rates work.

I hope by sending you this letter, I get accepted for your ‘Economics’ Programme, and allowing me to answer those questions, and getting me another step closer to an international future.

I am looking forward to your reply,

Yours sincerely,

Introduction

Letters of complaint usually include the following stages:

1. Background 2. Problem - cause and effect3. Solution 4. Warning (optional)5. Closing

1. BackgroundThis section describes the situation; e.g.

o I am writing to inform you that the goods we ordered from your company have not been supplied correctly.

o I attended your exhibition Sound Systems 2012 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organisational problems.

o I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank. Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues.

o I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year.

2. Problem Cause:

o On 19 November 2012 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.

o Firstly, I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable.

o You sent us an invoice for $10,532, but did not deduct our usual 10% discount.o We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book.

  Effect:

o This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.

o Even after spending several wasted hours trying to register in this way, the computer would not accept my application.

o I am therefore returning the invoice to you for correction.o This large number of errors is unacceptable to our customers, and we are therefore

unable to sell these books.3. Solution

o I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again.

o Could I please ask you to look into these matters.o Please send us a corrected invoice for $9,479o I enclose a copy of the book with the errors highlighted. Please re-print the book and

send it to us by next Friday.

4. Warning (optional)o Otherwise, we may have to look elsewhere for our supplies.o I'm afraid that if these conditions are not met, we may be forced to take legal action.o If the outstanding fees are not paid by Wednesday, 5 December 2012, you will incur a

10% late payment fee.

5. Closingo I look forward to receiving your explanation of these matters.o I look forward to receiving your payment.o I look forward to hearing from you shortly.

 

PolitenessThe tone of complaint letters should not be aggressive or insulting, as this would annoy the reader and not encourage them to solve the problem. In addition, questions such as 'Why can't you get this right?' should not be included.

Content

The content should contain enough details so that the receiver does not have to write back requesting more.

Legal action is not normally threatened in the first letter of complaint, unless the situation is very serious.

Example letters

Fortune Goods317 Orchard Road

Singapore

26 November 2012

Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon

Attn: Mr David Choi Sales Manager Everlong Batteries171 Choi Hung Road Hung HomHong Kong

Dear Mr Choi

Re. Order No. 768197

I am writing to inform you that the goods we ordered from your company have not been supplied correctly.

On 19 November 2012 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.

This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.

I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies.

I look forward to hearing from you by return.

Yours sincerely

23 November 2012

The Administrative Officer Exhibition ServicesExhibitions International 33 Kadoorie AvenueKowloon

Dear Sir/Madam

I attended your exhibition Sound Systems 2012 at the Fortune Hotel from 15 - 16 November and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organisational problems. I explain each of the problems below.

Firstly, I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable. Even after spending several wasted hours trying to register in this way, the computer would not accept my application. I eventually succeeded in registering by faxing you.

Secondly, the exhibition was held at one of Hong Kong's most prestigious hotels, but frankly the venue was better suited to a medium-sized business conference than to a large exhibition open by registration to the public. The lack of space led to serious overcrowding in the venue, particularly at peak visiting times (i.e. lunch times and early evening). On one or two occasions I was also seriously concerned about the physical safety of attendees.

J. Wong

J. Wong Purchasing Officer

The final point I want to make concerns product information. It is very enjoyable to see and test a range of excellent sound systems, but it is also important to be able to take away leaflets on interesting products, so that more research can be done before deciding which system to buy. However, by the time I attended the exhibition all the leaflets had been taken.

Could I please ask you to look into these matters - not only on my behalf but also on behalf of other attendees, and in fact on behalf of your company, too.

I look forward to hearing from you.

Yours faithfully

Michael Leung

Michael Leung

Complaint letter to city about a public problem

The Honorable Phillip GrassioMayors OfficeMunicipality of HometownHometown NY

Dear Mayor Grassio

Recently I was in town conducting business. As I attempted to walk down the steps of the community tax office I was bumped by a couple of skateboarders who were using the steps and rails as launching ramps.

I was having a hard time understanding why these children were being allowed to use the steps in such a manner. I saw this as dangerous behavior and an accident waiting to happen on public property. I am sure that the community does not want to open itself to a legal action should one

of these skateboarders become injured while on the steps.

At one time there were plans to open up a section of the city park for skateboarders. I am wondering what has happened to that plan.

Sample complaints letters

Download these sample letters in Word (.doc) format.

Blank sample complaint letter

 

Your address 1Your address 2Your address 3Other contact details, eg phone, e-mailDate

Name of contact person, if availableCompany NameCompany addressRe: [service provided]Dear [Contact Person or Customer Service Manager],

On [date], I [service received] at [location and other details].

I am disappointed because [the service you provided, your service] was [unsatisfactory] because [state the problem as you understand it giving as much detail as possible].

To resolve the problem I would like you to [state the action you require for example, an explanation, an apology, the service performed again].

Enclosed is a copy/are copies (of any relevant documents].

I look forward to hearing from you and to a resolution of this problem. Please contact me at the above address or by phone [give numbers].

Yours sincerely

[Sign]

[Print Your Name]

Enclosures: [state documents you have enclosed , if any]Cc: [Include Name of person or agency you want to send a  copy of this letter to]

 

 

Sample complaint letter with details (1)

 

No. 1 Main StreetCarrickstownCo. Dublinmb@gmail.com or 084 2222221 July 2011

Customer Services Manager,St. Gertrude’s Hospital,Carrickstown,Co. Dublin

Re: Service provided in Accident and Emergency Dept.

Dear Complaints Officer,

On 10 June at 3pm, I accompanied my 83 year old father to A/E in your hospital. His name is Patrick Brown and he lives with me at the address above. His date of birth is 1 Jan 1930.

I am very disappointed because you failed to provide a satisfactory service to him.

a)    It took over an hour for him to be triaged.

b)    While being triaged and afterwards he asked for pain relief three times but he did not receive it until 6 hours later and no explanation was offered for the delay.

c)    A doctor arranged for an Xray of his leg and then discharged him saying that the Xray was negative. But, as he was still in terrible pain the next day, I took him to another hospital that repeated the Xray, found a fracture and admitted him for surgery which he has since had.

To resolve the problem I would like you to explain what happened on that day, why the nurses and doctors did not do more for him and why he was not diagnosed and treated properly. I want you to write to him and apologise. The hospital he had his surgery in is a private one and I have to pay for the follow up physiotherapy. I think you should arrange for free physiotherapy for him.

Enclosed is a copy of the Discharge Summary the private hospital sent his GP so that you can see for yourself what he was diagnosed with and what surgery he had.

I look forward to hearing from you and to a resolution of this problem. Please contact me at the above address or by phone.

Yours sincerelyMolly Brown

Enclosures: GP discharge letter

 

Sample complaint letter with details (2)

 

No. 1 Main StreetCarrickstownCo. Dublinmb@gmail.com or 084 2222221 July 2011

Customer Services Manager,St. Gertrude’s Hospital,Carrickstown,Co. Dublin

Re: Service provided in hospital

Dear Complaints Officer,

On 1 June my father (Patrick Brown, DOB 1/1/31, above address) was admitted to the hospital following a turn at home. He had been very dependent at home for two years, requiring almost 24 hour supervision from his family, due to dementia and physical disability caused by a stroke. He was admitted to St Angela’s ward where I spoke to the nursing staff and told them all about his dependency and his needs. I offered to stay for a few hours to settle him in but they said no, they needed to assess him and they would look after him well.

I am very disappointed because you failed to provide a satisfactory service to him.

a) On his first night he fell out of bed and broke his leg as he says no-one answered his call to help him to the toilet

b) He was never assisted to eat his meals and hence they went uneaten and he lost a lot of weight during his 3 week admission

c) From Friday afternoon until Tuesday morning he saw no doctors as it was a bank holiday weekend, even though we asked nurses on four occasions to have him seen as he was deteriorating

To resolve the problem I would like you to fully explain who was responsible for his care and why the above happened. I would like a sincere apology from the hospital and staff concerned and I want concrete evidence that the failures that occurred will not recur for other patients.

I look forward to hearing from you and to a resolution of this problem. I had contacted the Ombudsman, but they advised me to take it up with you first. However, if I am dissatisfied with your response, I am entitled to revert to them.

Please contact me at the above address or by phone.

Yours sincerelyMolly Brown

 

 

Samplaí de litreacha gearán

Íoslódáil na litreacha samplacha seo i bhformáid Word (.doc).

Sampla de litir ghearáin

Do sheoladh 1Do sheoladh 2Do sheoladh 3Sonraí teagmhála eile, m.sh. uimhir theileafóin, seoladh ríomhphoistDáta

Ainm teagmhálaí, má tá sé ar fáilAinm na CuideachtaSeoladh na CuideachtaMaidir le/leis: [an tseirbhís a cuireadh ar fáil]A [Teagmhálaí nó Bainisteoir Seirbhísí do Chustaiméirí] a Chara,

Cuireadh [an tseirbhís a tugadh duit] ar fáil dom ag [ionad agus sonraí eile] ar [dáta].

Cúis díomá dom go raibh an tseirbhís a cuireadh ar fáil / do sheirbhís míshásúil toisc [inis an fhadhb faoi mar a thuigeann tú féin é agus tabhair an oiread sonraí agus is féidir].

Ba mhaith liom go dtabharfá míniú dom ar an scéal / go n-iarrfá mo phardún / go gcuirfeá an tseirbhís ar fáil arís [nó cibé beart atá uait] chun an fhadhb a réiteach.

Tá cóip iniata / cóipeanna iniata [d'aon doiciméid ábhartha].

Táim ag súil le cloisteáil uait agus go réiteofar an fhadhb seo. Déan teagmháil liom, le do thoil, ag an seoladh thuas nó ar an teileafón [tabhair uimhreacha].

Is mise le meas

[Sínigh]

[Priontáil d’Ainm]

Iniata: [luaigh na doiciméid atá iniata agat, más ann dóibh]Cc: [Luaigh ainm an duine nó na gníomhaireachta ar mian leat cóip den litir seo a seoladh chuige, chuici nó chucu]

Sampla de litir ghearáin mar aon le sonraí (1)

Uimh. 1 An tSráid MhórBaile na CarraigeCo. Bhaile Átha Cliathmb@gmail.com nó 084 2222221 Iúil 2011

Bainisteoir Seirbhísí do Chustaiméirí,Ospidéal Naomh Gertrude,Baile na Carraige,Co. Bhaile Átha Cliath

Maidir leis: An tseirbhís a cuireadh ar fáil sa Roinn Timpistí agus Éigeandála

A Oifigigh Ghearán, a chara,

Chuaigh mé in éineacht le m’athair atá 83 bliain d’aois go dtí an Roinn Timpistí agus Éigeandála ag d’ospidéal ag a 3 i.n. ar 10 Meitheamh. Patrick Brown is ainm dó agus cónaíonn sé liomsa ag an seoladh thuas. Rugadh é ar 1 Eanáir 1930.

Cúis mhór díomá dom nár chuir tú seirbhís shásúil ar fáil dó.

a) Thóg sé breis agus uair an chloig sula ndearnadh triáis air.

b) D’iarr sé faoiseamh ó phian nuair a bhí sé sin á dhéanamh agus trí huaire ina dhiaidh sin ach níor tugadh dó é go dtí 6 huaire níos déanaí agus níor tugadh aon mhíniú ar an mhoill.

c) Shocraigh dochtúir go ndéanfaí a chos a x-ghathú agus scaoil sé abhaile ansin é ag rá nach raibh aon rud le tabhairt faoi deara i dtoradh an x-ghathaithe. Bhí pian mhillteach air an lá dar gcionn agus thug mé go hospidéal eile é áit a ndearnadh x-ghathú eile air. Fuarthas amach go raibh briseadh tarlaithe dó. Glacadh isteach é chun obráid a dhéanamh air, rud a rinneadh.

Chun an fhadhb seo a réiteach ba mhaith liom go dtabharfá míniú ar cad a tharla an lá sin, cén fáth nach ndearna na haltraí agus na dochtúirí níos mó le cabhrú leis, cén fáth nach ndearnadh diagnóis cheart air agus nár cóireáladh i gceart é. Is mian liom go scríobhfá chuige agus go n-iarrfá a phardún. Ospidéal príobháideach an t-ospidéal ina ndeachaigh sé faoi scian agus tá orm íoc as an bhfisiteiripe atá á fháil aige ina dhiaidh. Measaim gur cheart duit socrú a dhéanamh go bhfaigheadh sé fisiteiripe saor in aisce.

Faoi iamh tá cóip d’Achoimre a Scaoilte Abhaile a sheol an t-ospidéal príobháideach chuig a DG chun go mbeidh tú in ann a fheiceáil duit féin an diagnóis a rinneadh air agus an gnáthamh máinliachta a rinneadh air.

Táim ag súil le cloisteáil uait agus go réiteofar an fhadhb seo. Déan teagmháil liom le do thoil ag an seoladh thuas nó ar an teileafón.

Is mise le measMolly Brown

Iniata: Litir scaoilte abhaile le haghaidh a DG

Sampla de litir ghearáin mar aon le sonraí (2)

Uimh. 1 An tSráid MhórBaile na CarraigeCo. Bhaile Átha Cliathmb@gmail.com nó 084 2222221 Iúil 2011

Bainisteoir Seirbhísí do Chustaiméirí,Ospidéal Naomh Gertrude,Baile na Carraige,Co. Bhaile Átha Cliath

Maidir leis: An tseirbhís a cuireadh ar fáil san ospidéal

A Oifigigh Ghearán, a chara,

Rugadh m’athair, Patrick Brown ar an 1/1/31. Bhuail drochthaom é ar 1 Meitheamh nuair a bhí sé sa bhaile ag an seoladh thuas agus glacadh isteach san ospidéal é. Tá sé an-spleách orainn sa bhaile le dhá bhliain anuas agus ní mór dá theaghlach a bheith ag faire air ar feadh an lae go léir, nach mór, ós rud é go bhfuil néaltrú agus míchumas fisiceach air de bharr stróc a d’fhulaing sé. Glacadh isteach é i mbarda Naomh Angela áit ar labhair mé leis an bhfoireann altranais agus

d’inis mé dóibh faoin gcaoi a raibh sé spleách orainn agus faoi na riachtanais a bhí aige. Dúirt mé go bhfanfainn leis ar feadh cúpla uair go rachadh sé i dtaithí ar an áit ach dhiúltaigh siad don tairiscint sin. Dúirt siad go raibh orthu measúnú a dhéanamh air agus go dtabharfaidís aire mhaith dó.

Cúis mhór díomá dom nár chuir tú seirbhís shásúil ar fáil dó.

a) Thit sé amach as an leaba an chéad oíche agus bhris sé a chos. Deir sé gur tharla sé sin toisc nár tháinig aon duine le cabhrú leis nuair a ghlaoigh sé ag rá go raibh air dul go dtí an leithreas

b) Níor tugadh aon chabhair dó a chuid béilí a ithe agus ar an ábhar sin níor ith sé iad. Chaill sé mórchuid meáchain i rith na 3 seachtainí a chaith sé san ospidéal.

c) Níor tháinig aon dochtúir ag breathnú air ó iarnóin Dé hAoine go maidin Dé Mairt toisc go mba dheireadh seachtaine saoire bainc a bhí ann, bíodh is gur iarramar ar altraí ceithre huaire duine acu a fháil le breathnú air toisc go raibh sé ag éirí níos measa.

D’fhonn an fhadhb a réiteach ba mhaith liom go dtabharfá míniú iomlán dom faoi cé a bhí freagrach as cúram a thabhairt dó agus cén fáth ar tharla na rudaí thuasluaite. Ba mhaith liom go n-iarrfadh an t-ospidéal agus na baill foirne lena mbaineann ár bpardún agus tá fianaise dhearfa uaim nach mbeidh ar othair eile fulaingt de bharr teipeanna eile den sórt.

Táim ag súil le cloisteáil uait agus go réiteofar an fhadhb seo. Chuaigh mé i dteagmháil leis an Ombudsman ach mhol siad dom an scéal a phlé leatsa ar dtús. Beidh mé i dteideal filleadh orthu arís mura mbeidh mé sásta le d’fhreagra.

Déan teagmháil liom le do thoil ag an seoladh thuas nó ar an teileafón.

Is mise le measMolly Brown

Letter giving advice (learning English)

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A friend's son is starting to learn English as a second languagenext semester. Your friend has asked you to offer some advice to his son about studying a foreign language.

Write a letter to your friend's son and make some suggestions based on your own experiences of learning a second language. Offer advice about the benefits of studying another language and some of the challenges or difficulties he might find. (Informal letter)

 

Dear Mike.

Your father told me good news that you had finished last semester very successfully, so congratulations to you. He also asked me to give some advice about studying a foreign language, because you are starting to learn English next semester.

First of all, you should buy a good dictionary if you haven't got it yet, because having a good dictionary is very useful for studying a foreign language and, in my opinion, it is not very expensive. Secondly, you shoul watch TV programs or listen to a radio broadcast in English at least one hour per week at first, so that new words and phrases and foreign spoken language will become more familiar to yoгю I also think, you should work out your own system how to learn new words. As for me, I used to write new words on special cards, which I carried in my pocket constantly and reviewed them on every good opportunity.  I can suggest too, that you would be more motivated to learn English if you had a penfriend from an English-speaking country. In addition, I need to say that English can be very useful and even essential for your future career.

I hope this helps you. Best wishes to you and your family.

OP

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|178.70.164.xxx |2012-08-05 22:05:08 Meherul Alam

Dear Sohag,I hope everything is going well with you. Your father told me a good news that you had finished your last semester successfully, so congratulations to you. He also asked me to give some advice about studying a foreign language. I am really happy to know that you are going to start to learn English next semester. First of all, you should buy a good dictionary if you haven’t got it yet, because having a good dictionary is very useful for studying a foreign language. Secondly, you may watch TV programs or listen to a radio broadcast in English at least one hour per week, so that new words and phrases and foreign spoken language will become more familiar to you. I also think that you should work out your own system how to learn new words.

It is very much important to learn English as a second language. It will be very helpful to get a corporate job or higher education from any foreign university or face a viva smartly. Do not be upset, if you make mistakes while you try ...

How to Give Professional Advice

Writing a professional letter of advice for a colleague, friend or family member is a task that should not be taken lightly. In most cases, if someone approaches you for professional advice, it is because they have reached a point in their decision-making where they realize that they need help to make a sound decision. This means that your advice will be taken very seriously. Therefore, the first thing you should do before giving advice is to be sure that you are in a position to advise this person appropriately. Only when you are sure that you have something to offer, then you should start to write your letter giving professional advice.

When it comes to writing your letter, consider the delivery of your message. Your writing style and the quality of your English grammar and spelling all contribute to delivering a powerful and communicative message. Comprehensive English grammar software can help you write your letter so it is free of grammar errors and spelling mistakes. There are also some simple tips you can follow when writing any advice letter:

1. Respond quickly after the request for advice. This is the best way to help the person with their dilemma.

2. Always write respectfully. Take care that your language doesn't sound judgmental, and could not be misconstrued as offensive.

3. If there are any aspects that you feel you cannot advise on appropriately, do not. It is better not to give any advice than to give bad advice. If the topic is a sensitive or monetary issue, consider your approach carefully.

4. Even if you feel very knowledgeable on the issue, do not come across as arrogant.

Following these tips will help you to write a letter of professional advice that is communicative and direct, but not arrogant or misplaced it its message. This advice will get you halfway there. To really give your letter its finishing touches, you need a comprehensive English grammar tool. A rich English vocabulary and perfect grammar and spelling will convey the experience and knowledge that is behind your advice appropriately. Below we will give an example of a 'bad' letter of professional advice, followed by a text that follows our tips, and has been proofread by WhiteSmoke online writing software. The example below is based on advice given for opening up a small business, but the principles are similar for any type of professional advice letter. Original Letter

Dear Julian,

Seeing that you had thought to ask me my thoughts on going into business for yourself, I will tell you about my great success. When I was around your age, I first went into business myself, and reall succeeded ? I hope you actually have the experience behind you to make the same achievements.

Of course, working for youself has its good and bad points. Being your own boss is appealing and brings with it a sense of freedom, but you will often work much longer hours and have many more responsibilities to juggle. When something goes wrong, the buck stops with you. In general, the possibilities are greater, but so are the risks.

As you know, the small business I started back then has become a great success, and I worked damn hard for it. Unfortunately, not all small businesses can stay the same. The best advice I have for you is to approach as many successful business owners as possible and pick their brains. It is also worth investing some money into professional market analysis, as this can give you a great indication of what the market opportunities are. All in all, I know you have a strong work ethnic and a good mind for business, so I feel confident that you can make your idea a success. I wish you the best of luck, and remain available if you need any further assistance.

Regards,

Leon McCall

Letter after WhiteSmoke

Dear Julian,

 Seeing as you asked for my thoughts on going into business for yourself, I will tell you about my own experiences. When I was around your age, I first went into business myself, and it was as difficult a decision for me then as it is for you now.

Of course, working for yourself has its good and bad points. Being your own boss is appealing and brings with it a sense of freedom, but you will often work much longer hours and have many more responsibilities to juggle. When something goes wrong, the buck stops with you. In general, the possibilities are greater, but so are the risks.

As you know, the small business I started back then has become a great success. Unfortunately, not all small businesses can say the same. The best advice I have for you is to approach as many successful business owners as possible and pick their brains. It is also worth investing some money into professional market analysis, as this can give you a great indication of what the market opportunities are.

All in all, I know you have a strong work ethic and a good mind for business, so I feel confident that you can make your idea a success. I wish you the best of luck, and remain available if you

need any further assistance.

Regards,

SAMPLE ADVICE LETTER

(Advice being asked from a friend whether or not to go for a change in the job)

Date:

Dear ___________ (name of the friend)

I hope this letter finds you and your family in the best of health and spirits. It has been really a long time since we met up and chatted about our school and college days.

I received your letter the other day telling me about the new job offer that you have got. At the face of it the offer looks really tempting, both financially and profile-wise. It will also be a great jump even designation-wise for you from the job you are in today. But if you let the job seeker in you take a back seat and bring forth your personal life, I would advice that you stay on with your current job a little while longer. I have reasons in saying this and they are:

Your children are well settled in the best school in town The kids are at a very crucial age in terms of their schooling You have a beautiful company accommodation in one of the best colonies here Your wife also has a good job wherein she is comfortably able to strike a balance

between work and home

Relocation would mean to give up all these comforts leave alone the fact that your friend circle too will go through a change.

I would advice that you stay on here a little longer, let the kids finish their schooling and settle in a course of their choice and then you can move once they go to a hostel by themselves.

Having said that, if you still decide to take on the new job, I am always there to support you.

Give my love to the kids and regards to your wife.

Take care and keep me posted with your decision.

Love

________ (Your name)