Letter Dear sir/madam, I am writing to express my strong dissatisfaction with the spanish course i have attended. Having paid for your package, your Spanish family was very unfriendly. And I was expecting a nice family like it was stated in the announcement. However, to make matters worse, I did not have a highly experienced tutor at all. Because this man only knew the basics. In addition, the trip to the museum on the city was cancelled and no money was refunded to me. I feel I should be fully compensated for my great disappointment with this course. I’m looking forward to receiving a reply at your earliest convenience.

Your Faithful, Juana