LEth PR - Ppt Day 4 - New Curriculum - PP

7/27/2019 LEth PR - Ppt Day 4 - New Curriculum - PP

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LEGAL ETHICS ANDPROFESSIONAL

RESPONSIBILITY


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Communication

What is communication? Exchange of information between at least two

people The Communication Cycle

Defining Encoding most effective means ofcommunicating

Conveying the message Receiving (decoding) Responding

Barriers to communication Listening Other tools for effective communication


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Communication Telephone skills

Placing calls on hold Transferring calls Handling multiple lines Taking messages Voicemail Handling difficult calls

Face to Face client service Difficult clients email


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Communication Meetings

Determine list of invitees

Scheduling the meeting

Booking the room Announcing the meeting

Preparation and distribution of the agenda

Preparing the meeting room

Minute taking

Clean up

Preparation and distribution of minutes


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Class Exercise

Activity at the end of the chapter:

- each student take a number

- figure out how you are going to hande it

- tell us!


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Legal Correspondence

Standard correspondence

Background information and research

Structure and content

Three part structure: Opening = introduce self and purpose of letter

Body = provide information, answer questions,make requests

Closing = reiterate important information, offerfurther assistance, thank you


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Punctuation and Capitalization Period Question mark Exclamation point

Seinfeld episode: Elaine and the exclamation point!

Comma

Semi-colon Colono Apostrophe Hyphen Dash Parenthesis Brackets Quotation marks Ellipsis Asterisk Diagonal underscore


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Proper titles

Business Letter styles

Full block Modified block

Semi-block


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Anatomy of a Letter Letterhead

Notation

Special mailing notations Date

Addressee

Attention line Salutation

Subject line (re: line)


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Body

Closing

Firm name

Signature block Senders name

Reference initials

Enclosures Copies

Blind copies


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Multi-page letters

What do you do on the second page?

Internal Memo

Memo Used for routine business in a file

Legal memorandum Used for research

Email Guidelines

Anatomy of an email - p. 232


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Reporting Letter

Elements


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Homework

Prepare a reporting letter according tothe instructions in the Assignment

LEth PR - Ppt Day 4 - New Curriculum - PP

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