Let customers appreciate the agile workflow
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Transcript of Let customers appreciate the agile workflow
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Get’em in Shape Let customers appreciate the agile workflow
PHPDAY, Verona - Italy 18-05-2012
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STEFANO MARASPIN
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http://www.hubme.in
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http://friuli.grusp.org
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OVERENGINEERING ANYONE?
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CHANGE IS A FACT
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THE ONLY PROJECT WHERE CHANGE IS NOT NEEDED
IS A DEAD ONE
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PLANS ARE OK
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THEY’RE NOT GOALS
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LET’S KEEP EYES OPEN
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ADAPTING TO CONTEXT
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A typical project…
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A typical project…
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A typical project…
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A typical project…
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A typical project…
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A typical project…
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Certainly Better
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QUICK ITERATIONS
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What’s in an Iteration 1. Set Goals 2. Learn 3. Do 4. Measure
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CONSTANTLY MEASURING PROGRESS
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TESTING OUR WORK
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All nice… where’s the problem?
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QUOTATIONS, CONTRACTS
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The PHP situation in Italy
http://www.easypolls.net/poll.html?p=4f787165e4b05fc257666170
http://www.easypolls.net/poll.html?p=4f787147e4b05fc25766616f
43%
19%
38% Fixed ScopeT & MOthers
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FIXED SCOPE VERY COMMON
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SHOULD NOT BE!
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READY TO COPE WITH
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NEW BUSINESS REQUIREMENTS
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TECHNICAL CHALLENGES
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UNEXPECTED USER BAHVIORS
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Estimates need learning. Learning has a cost.
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RIDICULOUS REQUESTS
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FACT: ESTIMATING IS HARD
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Cone of uncertainty
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Planning Fallacy
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Kahneman and Tversky (1979)
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Fixed Price, Fixed Scope
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TRYING TO RECOVER, WE RUN
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RISKING TO COMPROMISE QUALITY
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AND OUTCOME
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alternatives anyone?
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Time & Material
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T & M with Cost Ceiling
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Iterative
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Agile
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BUT CUSTOMERS WANT CONTROL
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EVEN WHERE IT DOES NOT MATTER
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THE VAGUE IS FEARFUL
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any way out?
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TRUST
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TRUST
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SMALL PROJECTS, NO PROBLEMS
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BIGGER ONES => ITERATIONS
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KEEPING THEM SHORT
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IMPROVED UX
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IMPROVED CUSTOMER SATISFACTION
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LESS RISKS, MONEY SAVING
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the road to it
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SHARE THE ABOVE W/ CUSTOMER
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dare to refuse!
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SALESMAN
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HUGE PROPOSALS DOCUMENTS
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SKEPTICISM YET?
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HOW YOU SEE YOURSELF
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HOW THEY SEE YOU
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BEWARE OF THE FRAMING EFFECT
Prospect Theory - Tversky & Kahneman, 1981
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COLLABORATIVE ESTIMATES
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REALLY QUICK ESTIMATES
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PROVIDING RANGES
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SKEPTICAL CUSTOMERS
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LET’S MEET
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QUALITY IS MENTIONED
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SO ARE COMPLEXITY & UNCERTAINTY
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BUDGET DECIDED BY CUSTOMER
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PRIORITIES DO EMERGE
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VARIABLE SCOPE SUBTLY INTRODUCED
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FOCUS FROM SCOPE
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TO BUDGET
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PROCESS BRINGS TO COOPERATION
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JELLING WITH CUSTOMER
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DOES IT ALWAYS WORK WELL?
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NOPE. YOU CAN STILL DECIDE
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BEWARE OF VICIOUS CYCLES
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Thank you for your attention
@maraspin
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QUESTIONS?
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Photo Credits • http://www.flickr.com/photos/tweek/53286527/ • http://www.flickr.com/photos/alt-n-anela/6186309723/ • http://www.flickr.com/photos/suckamc/3300440872/ • http://www.flickr.com/photos/anoldent/540975459/ • http://www.flickr.com/photos/king-edward/3758847141/ • http://www.flickr.com/photos/tanaka_juuyoh/4434234095 • http://www.flickr.com/photos/jenorton/3156903629/ • http://www.flickr.com/photos/whyld/6085292098/ • http://www.flickr.com/photos/boegh/5676828543/ • http://www.flickr.com/photos/76099968@N00/2617708117/ • http://www.flickr.com/photos/txberiu/2863269180/ • http://www.flickr.com/photos/imuttoo/3992006628/ • http://www.flickr.com/photos/studiospecialplace/492842239/ • http://www.flickr.com/photos/pheezy/480374623/ • http://www.flickr.com/photos/semvon/6296386748/ • http://www.flickr.com/photos/tambako/6803989007/ • http://www.flickr.com/photos/wiertz/5624281846/ • http://www.flickr.com/photos/despedidairene/6088601777/ • http://www.flickr.com/photos/59937401@N07/5930141188/ • http://www.flickr.com/photos/mikebaird/6827018401/ • http://www.flickr.com/photos/astragony/6308677010/ • http://www.flickr.com/photos/38191914@N00/3296892344/
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Photo Credits • http://www.flickr.com/photos/istolethetv/3207373011/ • http://www.flickr.com/photos/mager/2847253918/ • http://www.flickr.com/photos/monjurulhoque/6401220837/ • http://www.flickr.com/photos/marilynjane/5877663279/ • http://www.flickr.com/photos/benimoto/353411236/ • http://www.flickr.com/photos/vectorportal/4929890104/ • http://www.flickr.com/photos/caveman_92223/3185534518/ • http://www.flickr.com/photos/mister_tee/6112609303/ • http://www.flickr.com/photos/jockew/4817151443/ • http://www.flickr.com/photos/aidanwojtas/5557752123/ • http://www.flickr.com/photos/crimfants/2944475383/ • http://www.flickr.com/photos/clagnut/252185030/ • http://www.flickr.com/photos/superzelle/3490611685/ • http://www.flickr.com/photos/ecovirtual/6036941452/ (edited) • http://www.flickr.com/photos/31668204@N06/3601164160/ • http://www.flickr.com/photos/darkdwarf/5533336070/ • http://www.flickr.com/photos/sayamindu/5677281218/ • http://www.flickr.com/photos/mujitra/5721705321/ • http://www.flickr.com/photos/42dreams/956152756/ • http://www.flickr.com/photos/unanoslucror/5051797134/ • http://www.flickr.com/photos/gtzecosan/3110646027/ • http://www.flickr.com/photos/dobs/4128798936/sizes/l/in/photostream/ • other pictures taken by me, courtesy of vectorportal.com or from fotolia archives
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Stefano Maraspin @maraspin [email protected]
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