Lessons Learned Across the World - Washington · 2019. 12. 18. · About Deloitte Deloitte refers...
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Lessons Learned Across the World October 18, 2016
Transcript of Lessons Learned Across the World - Washington · 2019. 12. 18. · About Deloitte Deloitte refers...
Lessons Learned Across the WorldOctober 18, 2016
The Leadership ChallengeCopyright © 2016 Deloitte Development LLC. All rights reserved. 2
Delivering Results
• Challenges and opportunities
• Snapshots (examples)
• Lessons learned
o What worked?
o What didn’t work?
o Where headed next?
• Shaping the future agenda
Lessons Learned Across the World
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Challenges and OpportunitiesChallenges include:
• The rapid speed of change and disruption
Technological drivers
Societal drivers
Economic drivers
Demographic drivers
• Citizen expectations redefining the role of government
• The current state of trust in government
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Challenges and Opportunities
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Challenges and Opportunities
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Challenges and Opportunities
This shift in the role of government combined with
technological, societal, economic, and demographic
forces catalyze an evolution in the operations and
delivery of public services.
This presents government, business, and citizens
with new advancements, challenges, and most
importantly — opportunities to progress towards a
better, brighter, and more sustainable future.
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Delivering ResultsSnapshots Across the World
North America
United Kingdom
Middle East
Singapore
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Snapshot 1Smart Cities
What makes for “smart”
Government?
• Cities: Barcelona, Boston, Seattle, Helsinki
• Estonia
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Snapshot 2United Kingdom
• Delivery Unit launched in 2001
• Focus on individual government departments implementing reforms
• Continuously asking:
− What is governments role?
− What to achieve?
• Deliverology model
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Snapshot 3Singapore
• Integrated performance strategy with a focus on whole-of-government strategic outcomes (e.g. “globally competitive workforce”, “distinctive and vibrant global city”)
• Customer-centric policies (“no wrong door”)
• Use of both public and internal key performance indicators
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Snapshot 4Saudi Arabia
• Released April 2016
• Methodology and roadmap for Vision 2030
• Includes strategic objectives, targets, outcome-oriented indicators, and commitments
• Vision of cooperative, joint action toward achieving national objectives
• Robust governance model
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Snapshot 5US Government
• State government
• Government associations:
Harvard Public Sector for the Future
Governing
National Governors Association
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Lessons LearnedDelivering Results
What has worked?
What didn’t work well?
What is next?
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Delivering Results:Practical application to your world
What ideas do you have for improving our role in delivering results?
Be the change you wish to
see in the world
Mahatma Gandhi
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Delivering Results:What is next?
The great end of life is not knowledge, but action.
Thomas Henry Huxley
What will you do with your knowledge?
About Deloitte
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Copyright © 2016 Deloitte Development LLC. All rights reserved.
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Daryl SngMonitor Deloitte Federal StrategyDeloitte Consulting LLPTel/Direct: +1 571 882 7228 | Mobile: +1 202 680 8571www.deloitte.com
John P. O’LearyState and Local Government Research LeaderDeloitte Services LP Tel Mobile +1 781 708 6143 Tel Direct: +1 617 437 [email protected]
Wendy Korthuis-SmithPublic Sector Strategy and OperationsDeloitte Consulting, LLPTel/Direct +1 206-716-7575 Tel Mobile: +1 [email protected] |
